We were here yesterday, a Sunday, at about 11am. It was pretty busy but the staff were good at keeping things flowing.
Things I liked:
Photographer was great. She was amazing at working quickly yet still getting us in the right positions with props angled just right. She awesome at getting the baby to look at her and smile. She was a real professional and better than photographers we had at Babies R Us and Picture People. The photographer made this well worth it.
Things I didn't like:
We said that we wanted the baby who is an 11 month girl to be dressed like a girl. The young females in the back, while very nice, put her in what looks like boy's Indian costume and then kept trying to put a cowboy hat on her, which also made her look like a boy. Luckily, the photographer knew to put a band with feathers around her head which helped.
During check out, the prices were very confusing and they wouldn't let me use a coupon that I got out of a coupon book that I picked up in OC MD. They kept saying they already gave me a discount by the package we got and I was not about to fight over a $3 coupon when we had a baby that needed to be fed. I felt very rushed at the end when selecting the photos we wanted. Signs for prices could also give better clarification and I didn't see anything posted online or take out pamphlets in the store with pricing which I find shady.
Prices are as follows for either 1 8x10 or 2 5x7s:
$29.99- for one person
$5 for each additional person
Additional sheet (whether 8x10, wallets or 5x7) are $14.99
Family package- $24.99- the store didn't have a description of this posted but sales associate at the end informed us that it is essentially 2 sheets so you save $5.
Then there are additional charges for stuff like color, black and white and other options- They show you the different options and prices on the computer before checking out and how it would change the photo. We felt that the options didn't add anything to the photos and the basic photo without the additional features looked better.
We paid $44.99 for the 8x10 with 4 of us. Then we did the family package which gave us 2 wallets and a 5x7 of our family picture and then another 2 wallets and a 5x7 of just the baby. We paid $5 to have the baby only pic in color. At the end of the day, I paid just under $80 for 3 sheets of photos (1 8x10, 2 5x7 and a few wallets.)
Another issue that I have is when we were ready to pay, they put our pictures in photo frames and then told us to pick a frame which are all extra and anywhere from $8 to $20. Then when we said that we didn't want to buy a frame, they put the photos in cheap, paper/ cardboard cut outs. These paper cut outs normally come for free elsewhere to keep your photos from being damaged, but this place wanted to charge $2-$5 for each cheap cut out that they had displayed and labeled as "matte frames"- what a joke. We got the photos only. If you need to buy a photo frame, then ok, but to charge up to $5 for a piece of paper to temporarily stick your photo in is such a joke- they should be ashamed to even charge for such a thing. I feel bad for the employees who are told to offer such a thing. read more