I tried to work with Boulder Home Theater company to have a TV installed above our fireplace. They…read morerequested I find out more info about the materials of the wall so I reached out to our builder. While I waited to hear back due to the person I needed the info being off, Boulder Home Theater reached out and said "Upon further consideration and review from the owner we are not comfortable putting a recessed box in that location. It's too much of a liability for us the scope of this project mainly for any tile damage and not knowing what's behind--and possible heat-leak up from the fireplace. If this was a normal standard drywall wall setup not above the fireplace, we would have no issues quoting that." This even before I was able to let them know what the materials and wall type were and it's an electric fireplace with the ability to have the heat turned off which I let them know prior to this response. If they can't even wait for my response on the materials or work with me on the install but just say you aren't worth the hassle, well that isn't a company I would want to work with when it comes to installing TV's. They were also priced higher before this then the numerous other companies I received quotes for. I had several jobs I was planning over the coming months but will take my business elsewhere.

Jay and his crew did an amazing job…read more First and foremost and it is very unique in boulder): FAIR PRICING. HVAC companies, electricians and many others need to learn from Jay in that regard. Other great thing: -- Quick scheduling -- Clean work -- Have everything I asked for on the spot in their truck I was so happy I asked them to do a second room as well, and invited them back next week to wire Ethernet to main level. Book them you will not regret it, and again I really appreciate you Jay that you charge in Boulder the same price people charge anywhere else in the country. Thank you!!

I've been with this company for 10 years and I'm not sure why. I've had problems since day one…read more This company has charged me for services I never agreed to but because it was snuck somewhere into my contract they claim I have no recourse. Any time I've come into a situation where I've had to move they are not understanding and force me to continue to pay even though I cannot install a new system for some time. Recently I just contacted them because I was moving again but this time into a rental, where I cannot install a system, and they are trying to charge me an extra full month because I didn't give them a full 30 day notice. They are simply the most obtuse and inflexible company when it comes to working with their customer. ***Here's a tip, never ever go on auto pay with Safe Systems. Make them bill you monthly and never give them a credit card. There is a loophole in their contract. If you give them a credit card number then they have you locked in for a service contract that auto renews your service agreement. If you pay by check, once your service agreement is up you will then go on month-to-month. However, as I just learned, you have to give them 30 days notice to end service otherwise they will try to charge you for an extra month whether you use it or not.

Made an appointment to receive a quote about replacing an existing service and they were a NO…read moreSHOW!!! Not even a phone call,nothing, I had to call and no one knows what went on. Very unprofessional.

Warning!!!! Do not go through Terracom systems. The worst customer service ever. Cory Wills,…read moreOperations Manager is terrible. They say they will return your calls but they don't. I called over a two month period of time to get the master code, in which they never provided me with when it was set up. They kept saying we could do it over the phone but couldn't get anyone to call me. They said they would send a tech out and never did and then again, no return calls. Finally, after 2 months, they said they were sending someone out. I asked if there would be a charge and they said no. A tech came out because they couldn't give me the code over the phone. The tech called another employee, got it immediately. I then fixed the system myself and was charged $190.00. $190.00 for a code they couldn't give me over the phone. The tech was at my house for 20 minutes but Cory Wills said he was there for 1 1/2 hours - a HUGE lie. When I spoke with Cory Wills, he felt that was a fair charge - $190.00. They could have provided this to me on the phone or when they installed the service. Don't go with this company for anything!!!!! They scam people and the customer service is terrible. The employees that come out for install are nice but the staff behind the phones and at their desk have no customer service etiquette. Terrible business and really awful people. Scam artists!

After receiving quote, they never returned my call to discuss. To bad, I really liked the sales…read moreperson Sean. Went with another A/V company.

Seriously so happy I found this crew!!! They will do great!…read more My home internet has been terrible for far too long and it's been frustrating trying to find something else..... the only thing that seemed like it would solve our problems was Starlink...: my husband wouldn't commit to helping me install it and wanted me to find someone who could do it and do it right! I poked around on the internet and I mainly ended up with random companies that were not "local" then I found Next Step Communications... I did their online form to get them to contact me and they did so basically instantly. The best part was that it was an actual person and not an automated system response. Jason & Ryan were on top of it and ready to help me however they could. I asked tons of questions and serval I probably asked serval times. My husband had some questions that I emailed them back and forth about. In no time it was evident that they were the ones that we wanted to install Starlink. The starlink equipment was ordered and the installation was scheduled. My starlink came sooner than expected and they adjusted their schedule to accommodate the early installation Their crew to install was two very nice guys who did a great job. Not only did they bring their booties to wear in the house but they literally had everything they needed in their vehicle. Ive had several different installers that have came to my home over the years and it usually stresses me out because they make an absolute mess and they have zero respect for your clean home and nice things. BUT Next Step Communications did a great job on the installation of my new Starlink service! The service requested was definitely completed with 100% satisfaction! It was so pleasant to have this experience with the crew from Next Step Communications. They even had a little shop vac to clean up behind themselves. Drop cloths, ladders of every size, mounts and cords for the starlink to adjust to their needs for this particular project. I felt 100% comfortable the entire time they were here and they were a pleasure to work with. Thanks guys for doing a nice job and doing your job, very well that is!

They installed cameras (which is fine to install cameras, as many as you want) next door and they…read morehave one pointing directly into my living space window, and it's illegal to so without "gray out technology" I called to confirm they did and the owner got mouthy and rude over me asking if he followed the law. Can only imagine how working with this company is.. if you use them make sure the follow the laws while installing their camera and the ones they use look cheap. Far better options out there since the guy wanted to be rude . and no, I'm not "mad" they installed cameras, I'm glad they did, the more the merrier! what I'm mad about it the response I got from the owner when I asked a simple question if they followed the law whe. it comes to pointing directly at windows. nobody cares you have cameras u less youre a crook! what we care about it doing it right! have a 10000 of them, we do ;) Just don't be a jerk whej someone asks a question that was legit! no, this isn't "harassment" but good try on that. Rage

We had Cinegration do a major installation of technology, involving Sonos, Wi-Fi, TVs, etc. The…read moreproject took place about two years ago. Whenever I have questions or need of service or updates, they are very responsive and very thorough. I enjoy their professionalism and thoroughness - with the ever-changing technology in streaming their service is invaluable. Considering the cost of technology and quality service I feel their pricing is fair and accurate.

I have utilized Cinegration for two of my properties. They are extraordinary professionals -…read moreacross the board. Chris V. and Dave H. (who I've had across many projects for 15+ years) have been amazing. And I now have another to add to the list - Doug H, who recently provided excellent service for me. I just don't think you will find a better team in Colorado for you project.

Had them program a 2021 ram 1500 key fob. Was very satisfied and will use them in the future…read more Seemed like a solid group of honest people.

These guys came out very quickly on a Friday afternoon and helped us. I would use this company…read moreagain in a heart beat. Very nice, very reliable and they saved us from disaster!

Awesome service AND great knowledge of everything home audio! We had fast, quick and reliable…read moreservice to move, relocate and reinstall existing equipment in a new home we purchased. We learned quite a bit and got plenty of options to fit our budget and timeframe. Excited to start phase two of our plan soon! Thanks!

From the owner: Just added Control4, the most popular home automation product on the market, to our portfolio…read more Contact us for a free consult, demo, quote and you might be surprised how affordable this is. We will beat any quote due to our low cost model!!