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    Terracom Systems

    1.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    4 years ago

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    5 years ago

    After receiving quote, they never returned my call to discuss. To bad, I really liked the sales person Sean. Went with another A/V company.

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    The Boulder Home Theater Company - Lutron wireless shades

    The Boulder Home Theater Company

    (18 reviews)

    I tried to work with Boulder Home Theater company to have a TV installed above our fireplace. They…read morerequested I find out more info about the materials of the wall so I reached out to our builder. While I waited to hear back due to the person I needed the info being off, Boulder Home Theater reached out and said "Upon further consideration and review from the owner we are not comfortable putting a recessed box in that location. It's too much of a liability for us the scope of this project mainly for any tile damage and not knowing what's behind--and possible heat-leak up from the fireplace. If this was a normal standard drywall wall setup not above the fireplace, we would have no issues quoting that." This even before I was able to let them know what the materials and wall type were and it's an electric fireplace with the ability to have the heat turned off which I let them know prior to this response. If they can't even wait for my response on the materials or work with me on the install but just say you aren't worth the hassle, well that isn't a company I would want to work with when it comes to installing TV's. They were also priced higher before this then the numerous other companies I received quotes for. I had several jobs I was planning over the coming months but will take my business elsewhere.

    My husband purchased a Sony projector from Tom and he only used it a handful of times. He passed…read moreaway unexpectedly in July- only 6 months later. As his grieving widow of 36 years I have been trying to reach Tom to see if he might take it back or if someone wants to purchase a gently used one. He doesn't even have the courtesy to return my multiple calls or emails to see if something can be worked out or explain what their policy is. This type of treatment and lack of customer service is shameful.

    Alarm Detection Systems, Inc. Colorado

    Alarm Detection Systems, Inc. Colorado

    (25 reviews)

    I've been with this company for 10 years and I'm not sure why. I've had problems since day one…read more This company has charged me for services I never agreed to but because it was snuck somewhere into my contract they claim I have no recourse. Any time I've come into a situation where I've had to move they are not understanding and force me to continue to pay even though I cannot install a new system for some time. Recently I just contacted them because I was moving again but this time into a rental, where I cannot install a system, and they are trying to charge me an extra full month because I didn't give them a full 30 day notice. They are simply the most obtuse and inflexible company when it comes to working with their customer. ***Here's a tip, never ever go on auto pay with Safe Systems. Make them bill you monthly and never give them a credit card. There is a loophole in their contract. If you give them a credit card number then they have you locked in for a service contract that auto renews your service agreement. If you pay by check, once your service agreement is up you will then go on month-to-month. However, as I just learned, you have to give them 30 days notice to end service otherwise they will try to charge you for an extra month whether you use it or not.

    Made an appointment to receive a quote about replacing an existing service and they were a NO…read moreSHOW!!! Not even a phone call,nothing, I had to call and no one knows what went on. Very unprofessional.

    Terracom Systems - hometheatreinstallation - Updated May 2026

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