Haley from Flawless is such a talented hair stylist!! Haley gave me a classic Hollywood wave hairdo and I have never felt more beautiful! It stayed perfectly done throughout the entire ceremony and reception, and that was with a lot of hair-crushing hugs and jumping up and down on the dance floor! She also did the entire bridal party and mother-of-the-bride hair styles and everyone in the party looked like they could be the one getting married-that's how good of a job she did on everyone's hair!! Everyone looked so gorgeous and felt so pretty thanks to Haley's talents and hard work. I cannot recommend hiring Haley for your wedding day hair services enough!! She also has such a sunny disposition and is so easy to be around and easy to talk to. 10/10 experience!! read more

I want to start this review by stating that I did quite a bit of research about wedding makeup and hair options for my October 2021 wedding at the Biltmore Estate in Asheville. I even considered bringing teams in from out of state. Hair I cannot do at all, but makeup I am actually pretty skilled. I often find that when I get my makeup professionally done that I am not pleased and often redo it myself. I did know that I wanted airbrush. This was one thing I could not personally do and also one thing that was hard to find among Asheville makeup artists. Most companies I researched did not do airbrush or "strongly recommended" against it and opted for what they considered a more natural look. This made me very nervous and was off putting to me. When I found Flawless I was thrilled. Not only did I like their portfolio and their airbrush capabilities, but I also liked their hair portfolio. To be completely honest, I was not very impressed with my hair and makeup trial. Part of it may have been that the simple chignon I chose was just not flattering on me, but part of it was that the hair stylist convinced me to part my hair down the middle with it which was also deeply unflattering on me in that particular hair style. I also was not impressed by the makeup. The artist spent 3/4 of the booked time on my makeup which was honestly a simple winged eyeliner with a red lip. I had provided countless photos of what I wanted (per their request) and yet I felt that she was completely in the dark for the look I wanted. She didn't even have red lip liner or lip stick that she could find and after 10 minutes of awkward digging around I gave her my own to use. My eyebrows looked not good, either. I left feeling quite defeated. Well. You might be wondering why I have left 5 stars. I emailed them before my wedding with a different hair style choice that I had done at my bridal shower and loved. I also emailed them with my concerns which was very uncomfortable for me to do but I didn't know what to do otherwise. They responded so graciously and completely reassured me and I was so grateful for their kindness and respect and understanding with my concerns. Apparently those artists no longer worked with them. The day of my wedding I was a little apprehensive as they were doing my makeup & hair, my mom's, my mother in law's, and my 8 bridesmaids makeup & hair. I CANNOT EXPRESS how much we all loved the services!! My mother in law has had bad experiences in the past like I had and she was so happy! We all work! I felt so beautiful on my wedding day and cannot say enough times how absolutely beyond pleased we were with the work of this team!! They are so skilled, so kind, so communicative, and truly understand what you want and make it work. THANK YOU so much from the bottom of my heart! read more

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I had a very bad experience with Brittney and Flawless. Brittney told me my wedding date was available and then did not respond to any of my immediate and many emails, phone calls or texts over the next week asking her to give me a quote and let me put down a deposit to confirm my wedding date. When she finally got back to me a week later she said she had been out of town and had given my wedding day away to someone else! She didn't even apologize! This is terrible business practice and extremely unprofessional and an unkind way to treat a bride trying to plan her wedding. There was also an air of egotistical snobbery and rudeness and i believe Brittney does not personally attend to your makeup but hires inexperienced and amateur people to do your makeup while charging you top dollar. Also the website says there is a 450$ minimum but she told me the minimum was more around 1000$. Overall i had a very bad experience dealing with Brittney and Flawless and would not recommend dealing with such an impersonal, unprofessional and unkind business. read more

I was a bridesmaid in a wedding and these ladies did hair and makeup for the bride and bridesmaids, as well as a couple of guests and the mother of the groom. The owner is very kind and they are open to you telling them to change something if you do not like what they did. They bring all the materials needed with them. The airbrush makeup has a very nice finish and it lasted the entire night, yet was also easy to remove. They came to the hotel we stayed at to do the hair and makeup. Definitely a nice service and a woman-owned business in the Asheville area! read more

As a bride planning her wedding, you're truly exciting when you find a service you'll use for your big day, which is how I felt when putting a deposit down with Flawless. Unfortunately things turned when it came time for me to book my consultation which I wanted to use to for my engagement photos coming up next month. Upon making the original proposal with Brittney, I already included the service for a consultation of hair & make up (mind you a lot of other services will include a trail upon booking, she charges it as an additional service only) into my total services. I signed a contract that stated it was to be paid in two payments. The first being the required $200 non refundable retainer fee and the remainder balance 1 month out from the wedding. Due to covid we changed the date which she did accommodate because she had the date open, at the same time I told her I was going to do my consultation trail in October. She was compliant but I feel what she did next was sneaky & she probably didn't think I read or make my own copies of the contracts I sign since she does it all through her own online portal. Also, all brides can relate - I'm planning a wedding, budgeting & payments comes into mind with every service being booked. When I went to review the updated contract she sent to me, she added a 3rd payment of $200 deducted from the total that was due 48hrs before consultation. When I question the change of payment and what was stated in the terms of her contract she told me "well that's how we do it, you can wait a month out to have your consultation if you want to pay for it all then". I proceeded to question how she felt that it's okay to change a contract because she failed to book the consultation as a separate service rather than including it with my total services as she did. Nor did she even go over there procedure for payment when confirming I wanted that service added. She than told me she would be in the hole if she didn't collect it, again that doesn't make sense as she collected the $200 retainer fee for services anyways. She told me that can't be used towards services and maybe they weren't the company for me, I told her I would appreciate my retainer fee if that's how she felt & Brittney told me, she will not give me back my non refundable retainer fee. It's funny how she's follow the terms of the contract to fit her agenda but doesn't hold herself accountable for the mistake she made not in her terms. It truly made me question her integrity as a business owner. I told her many she needs to speak with her attorney that she said wrote her contracts about my concerns about the terms & how changing the contract to fit her agenda would hold up against me receiving my retainer fee back in this situation. Technically as I told her, it would her in breach of her own contract. Brittney got silent than told me she wasn't in a place personally to handle this right now and shared some very personal information about herself which took me out of my business ethics to my human nature to sympathize with her. I agreed to handle this at a later date once she had time to regroup. I now feel she used that as a way to retreat from a losing agreement as she sent me an email yesterday canceling my service and refunding me my non refundable fee. Brides I would save yourself the troubles and look for another company who includes a free trail as they care that you are happy with your services rather than "being in the hole" as she claimed, Like 200 wouldn't cover that for her mistake, she was concerned if I cancelled services because If I didn't like it then she would have to give the artist the 200 & have nothing for a wedding 6 Months from now. I find Brittany to have poor business ethic. She showed she doesn't cares about your needs or concerns but her own money being made from your booking. As I can see in the recents weeks, I'm not the only client Brittney made a poor business decision with. I'm thankful this showed now rather than on my wedding day. Stay Clear ladies read more