I have been a member for a year and ever since the change of ownership, things have gone downhill…read more Prices have gone way up (and massage therapists are still paid the same as before, $25/hr!), you have to pay extra for every little thing and no one ever picks up the phone. I went for a massage tonight which ended at 5:30 and I didn't leave the place till 6pm because it took 30 minutes to check me out. The front desk person couldn't figure out how my 9000 + points (which would equal to an hour of free hot stone massage) suddenly disappeared and I stood there as she tried to redo the whole transaction and I still left without it being fixed. Supposedly a manager will call me to fix it. We'll see about that. Also, I was given the runaround around canceling my membership and neither of the two people working at the front desk could give me a straight answer when I asked when the last payment would be. It sucks because this used to be a great place with great customer service, but sadly it has become horrible and all the good massage therapists are leaving. I wouldn't recommend it to anyone!

I love the one near me in north Myrtle beach SC. However this one in Asheville I would not…read morerecommend. The massage therapist was terrible. His was not friendly, and just because you say deep tissue does not mean you should be sure you bruise your client. I didn't say anything about it to him because he just had a bad vibe about him. Like if I had said anything he wouldn't have gotten better anyway. The customer service at desk was good. Also they could have made sure that when there are two places in one city to point this out when making a reservation so you're not late. Instead they charge you the 10mins you're late. I could see had I lived in the city, and this wasn't my first one maybe, but I don't live there.

I used to live in the area and get my nails done regularly by Q. I'm in town visiting so of course…read moreI made an appointment at Reverie. Reverie is a beautiful Nail salon in a very good location surrounded by restaurants, coffee shops, and other businesses. Q is my absolute favorite nail tech I have ever been to, she is a true perfectionist and does an amazing job every single time. Whether you are looking for a basic manicure or something more unique and intricate - Q does the best job!! For this visit, I did a pink and peach ombré gel airbrush. Absolutely love it, perfect for summer :)

Had an appointment with "Q" and was started on time! She is friendly, attentive and very…read moreknowledgeable about nails! She even took the time to show me different nail techniques and polishes! The salon was very clean, gorgeously decorated and maintained! All the staff were very friendly!!!

Rude staff! wouldn't re-schedule and charged me for missed appointment…read more Not exactly a welcoming environment for massage. Stick to local massage therapists and avoid a corporate hustle.

Just wonderful from the moment I walked in the door such a beautiful space. Taylor was so sweet…read moreand welcoming. She gave me infused water and a hot washcloth to wash my hands and face while I waited for my esthetician. And what a relaxing amazing facial. Great product line as well. No harsh chemicals.

This place is HORRIBLE. I made an appointment for my mother and I to get pedicures and a manicure…read morewith dip. I got there and it was 92 degrees out and they had no AC. As soon as I walked in they asked me if I wanted to reschedule due to the AC being out. They stated it had been out for a few days and would be fixed tomorrow. I was on a time crunch because I am going on vacation tomorrow and I asked why they would not have told me that when I made my appointment 2 hours prior. The pedicure was not good at all. I paid for an upgraded service to get a longer foot rub and the massage part lasted about 3 min. They were done with the entire pedicure in under 40min. I then moved on to get a manicure with Dip from a man name TV. He was very negative about my nails even though they were in excellent condition and I had not had them done in 6 months so I could strengthen them. He did a HORRIFIC JOB. I look like I have marshmallows on my fingers. I now have to go somewhere else and have them fixed when I get to my vacation destination. I WOULD NEVER GO BACK TO THIS PLACE. I will post a picture of what my nails look like before and after. I would not even give them one star but it won't give me that option.

Excellent customer service, welcoming staff, and kid-friendly. Right next to a lake with a…read moredelightful hike.

Great results and wonderful service! Will definitely be going back!…read moreThe service was very good and nails were perfect . Acrylic nails with French Manicure polish.

Good quality service, good prices, no wait...Dee was super nice, will definitely returnread more

Best waxing experience EVER. And I've been getting waxed for the last 20 years. Kendra is…read moreabsolutely amazing. I've never had such a relaxing (yes, relaxing) thorough, wonderful experience. Kendra pays close attention to detail, and does amazing work. The spa is beautifully decorated, soothing music, and very private.

Spa Flourish is a wonderful addition to the Arden community, off Sweeten Creek Road, close to…read moreBiltmore Park and Biltmore Forest. The owner, Kendra Robinson is an excellent esthetician and a former employee of Sensibilities Day Spa, Biltmore Park. She was my personal esthetician during her employed at Sensibilities Day Spa. Due to her diverse knowledge and understanding of my skin care needs, I was elated to follow her, on her own personal adventure, with the opening of Spa Flourish. Kendra's decision to venture out was based on a personal desire to provide her clients a more personalized experience, in a relaxing and simplistic atmosphere. Spa Flourish offers a variety of services including skincare, nail services and waxing. Where you are in Asheville for business or you reside in the area, Spa Flourish is a wonderful choice for the perfect facial. Additionally, treat yourself to a spa manicure and pedicure. Kendra's knowledgeable, caring and kind personality will definitely ensure you feel completely relaxed and pampered.

I was very disappointed with my tan here. The employees reassured me over and over that this tan…read morewould not have an orange hue, but it was one of the most orange spray tans I have gotten. There are many many other tanning institutions that give a much more natural look. I don't know what product they are using, but it's not good. After the spray tan my hands looked terrible-completely orange. My front legs were much darker than the rear. Some areas were much lighter than others. Overall, I would never recommend this place for the bad product. The service was good. However, when I came back to complain, and I clearly looked like an Oompa Loompa, the employee acted like I was insane, and that I looked fine, even when clearly my palms and feet were black! Now I live in the northeast and was just passing through Asheville. Being from the northeast and the spray tans up there, there's no comparison. Hope this helps those looking to get a natural spray tan, and to avoid this place at all costs!

This place has terrible customer service and no patience for first-time/beginning spray tanners…read more Don't show up to your appointment early or they will make you wait outside. Make sure you read up on how to take care of your spray tan and how to prep before you go because they won't offer you any advice.

Essence Nail spa has great service and I was finished with my pedicure in epic time. The overall…read morevibe is clean and lovely, I highly recommend!

Very disappointed. I have been going there for a few years. My experience there has been bad the…read morelast 2 times. They are rushing to the work done. I got a dip manicure and gel pedicure, there was no clean up around my nails. My toes had the color all over the skin around the nails.