Positive experience with Michael and his commitment to customer satisfaction. I was searching for a…read morespecific Rolex model for my father's birthday and Michael delivered in swift fashion (2 days to locate the exact model my father wanted). First class experience and highly recommend partnering with Michael for your jewelry searches and purchases.

I had my engagement ring re-sized. Staff were friendly and professional. The fee for the service…read morewas reasonable and it was returned to me on time and very sparkly!

I just relocated to the Sacramento area and since my wife and I have no previous relationships here…read more(buisness or personal) we are in the process of finding a new everything - (dentist, mechanic, dry cleaners etc...) and since we don't know anyone that can give us any recommendations, we are on our own and forced with doing the old trial and error method. This is what I have to say about my experiance at Ray's. Now I know this isn't a deal breaker and its kind of small, but its nice when you are actually welcomed when you walk in the door, I find most places don't even care enough to acknowldedge your there, let alone be able to help you with your problem. I felt very welcomed here from the start and can see they are happy I am there too. They had the right batteries in stock for my watches, then showed me a huge selection of replacement leather bands that I needed, even knew why my Eco Drive watch was no longer charging and were able to repair it right there in house (no wating to send it back to the manufactuer). By the way they were going to do the work right then if I had some time to wait, which usually never happens when I go somewhere no matter if the place is busy or not. I know I am being long winded but its so nice to finally get someone that knows what they are doing and can actually help me, when you are relocating 3000 miles from one coast to the other you end of doing a lot of buisness transactions. Many places stood out but not for the reasons you want. Ray's made an impression on me, and family owned places like this are becoming harder and harder to find, with so many people choosing cheap prices in exchange for absouletly the worst or non exsitent customer service, forget about quality. Ray's is a welcome relief from the way people are use to being treated.....and by the way Ray's prices were the same as the big box stores. They made an effort to remember who I was, that I just moved here and started a new job. If you want to feel like your business, time (pun intended) and money are appreciated and tired of being treated like you are interupting their personal call or text message. Then give Ray's a chance to earn your buisness, you will definatly feel like your needs are being met and you might even leave with a smile. You should feel good about spending your hard earned money....(when is the last time a place made you feel like that)! Thank you Ray's, you have earned my buisness

Ray was awesome, changed my watch battery, and repaired the band on my Tag Heuer for a great price…read more Was in and out in less then 30 minutes, definitely a master at his craft!

So Accommodating!!!!!! Always greeted with a Smile!!!!!! I had a treasure that was left to me…read morewhich needed some fixing and I thought there was no hope. Boy, was I surprised!!!!!! It turned out great and then they went over above by Shining the Ring that it Shines like it looks Brand New!!!! My Grandmother's Black Hills Gold Ring is so precious that I feel so complete again!!!! Thank you Jena V.

This business illegally charges sale's tax for services. If you are only obtaining services and…read moreare not purchasing an item, make sure they do not charge you sale's tax since sale's tax is only applicable to purchasing a materialistic item. This information can be verified with the California Department of Tax and Fee Administration - Publication# 73. I visited Legacy Jewlers to have my wife's rings resized. Upon the initial visit I met with one of the owners, Kevin who was very friendly and was able to assist us with determining the proper sizing of the ring. He mentioned it would take about a week to complete. The cost to resize (1 size down) a gold ring and platinum ring was $120. When picking up the rings I met with the other owner, Nick. He included sale's tax even though CA sale's tax is only applicable to purchasing materialistic items and not services. I explained that CA sale's tax is not applicable to services and he could verify this information with the California Department of Tax and Fee Administration (CDTFA) which is the CA State Department that administers the Seller's Permit which is required to operate the business. I even offered to show him exactly where this information could be found on the CDTFA website since he had a computer nearby. He declined and said he wasn't changing how he charges customers even though he refunded me the illegally charged sale's tax. It was interesting to encounter a business owner oblivious to the law while declining to learn and apply the law to prevent an audit, fees, and potential Seller's Permit revocation by the CDTFA.

I've got a few items here. I find them to be pretty good. The jewelry quality. as far as jewelry…read morestores go.

I was stationed at McClellan AFB 26 years ago. I married a local girl. We were back visiting…read moreSacramento after all these years. I went to the Sunrise Mall, where I used to shop back then, and was surprised to see it is pretty much shuttered. I went in anyway. Saw Kay Jeweler was still open, thought about buying something for my wife, and approached the man sitting at the counter. His name is Nemo, and he is the manager. I walked up to the counter and started talking to him. Oddly enough, even though I was standing right in front of him, he didn't notice me. He tapped his earbuds off and asked if he could help me. Apparently, listening to his earbuds is more important than his job to this manager. Anyway, I started explaining how I was stationed here all those years ago, and was sorry to see what happened to Sunrise Mall. I had been talking for a bit, when he looked up and asked what I had said. At that point I was done. I told him never mind and walked out of the store. As I was leaving, another young male employee, who had witnessed this event, yelled at me to have a blessed day, very rudely. I tried to contact Kay Jeweler direct, but they make that practically impossible. Yelp will probably be a waste of time with this complaint, but I just needed to get it off my chest. I imagine Kay Jeweler will be just one more store to close in the mall soon. Nemo needs to be looking for another job. And I will never buy jewelry from any Kay store again.

I love coming here! You will always get great customer service and transparent pricing. They…read morepatiently answer your questions and the jewelry they have worked on for me always turns out better than expected. Thank you

Best place to sell your gold and silver....and best price on jewelry. Not like Ralph's jewelry,…read morewhere they throw 2500-3500 over spot price on a 14k 39g rope chain. Go to both shops and compare the prices for buying and selling from any shop to this one.. you'll see.. action speaks louder than words

I was really excited to come in and look at wedding bands since my fiancé had my engagement ring…read moreset here and previously had a great experience. Unfortunately, the experience was very disappointing and honestly confusing. I came in with my newborn son and my mom, and after waiting a few minutes without being acknowledged we walked up to the front desk to ask for help. A staff member assisted us and showed a few bands. When I found one I liked, I asked if it could be made in yellow gold. She said she would check with the vendor and offered to clean my engagement ring so I could look at the bands with my clean ring. After a few minutes, she returned with my ring, and when I asked to try on another band, she told us she was now helping someone else and couldn't assist us further.This was surprising since she had been helping us the entire time up to that point. I was ready to move forward with purchasing a ring but never received an answer about pricing and was told no when I asked to see another option. Overall, a very disappointing experience.

Watch batteries replaced Very helpful…read more Very professional Will use them again Great local company

I went in to get my clasp on my chain fixed and Keith was amazing!! His services were excellent and…read morehe was able to get my clasp replaced in a short amount of time. I'll definitely be coming here for future jewelry repairs.

I had a gold chain necklace that snapped so I called Bianca's and asked how long it would take to…read morefix and how much it would cost. They said one week and $30-45 depending on the type of gold. I came in on a Saturday to drop it off and they tested to see what type of gold it was (18k) so it was $45. I signed the slip and left it in their hands. The following Saturday I called them to ask when I can expect it to be done and they said they were working on it at the moment and should be done and cleaned up before they closed. I ended up picking it up the following business day and the repair was great, the weld is super small and you can't tell unless you look at it closely. Would come back for any other repairs, if needed.

Met with warm greeting and professional from the employee who I believe told us his name was…read moreAbdullah. My wife and I were interested in getting a estimate on some gold jewelry we were going to sell. I felt like we got the best deal and top quality customer service.

I had the pleasure of working with Abdul to sell and get advice on gold. He took his time,…read morepleasant, professional and patient. He is extremely knowledgeable in the gold and semi precious stones industry. I recommended my family. Very happy!

My favorite Jeweler. I got my ring and necklace here and they are a perfect custom-made match set…read more Unless you go to this jeweler you won't find another like it. If you are looking for a unique ring here is the place to go. They are very patient as you pick out your jewelry and don't try to upsell you. They listen to what you are looking for and help you find just what your heart desires. Their jewelry is truly magical I love that they have free cleanings and they always check to ensure the stones don't come loose. We try to come once a month or every other month depending on our schedules. Run don't walk as they are closing their doors around Christmas as it's time to retire. They have a big sale going on now and I'm hoping to get some matching earrings. It's going to be a sad loss to the community when they close their doors.

Went here ring shopping after going to a different jeweler and being turned off by pushy sales…read morestaff. It was my first time visiting Old Sac so it was interesting visiting here and finding Skalet tucked away here. Street parking (if available) is cheaper than the garage as FYI. Howard was very welcoming and kind as other reviews noted. He also seemed very honest with fair pricing without trying to upsell. We plan to return to in the future once we're ready to purchase!