This was one of the worst customer service experiences I've ever had, and what made it truly awful…read morewas how the owner, Britt, handled it afterward. The appointment itself was already a mess. My sister and I had scheduled 5:00 PM appointments, arrived early, and still waited over an hour before our IVs were even started, with only ONE other customer there. No communication, no check-ins, nothing. At one point my sister pressed the call button multiple times because she urgently needed to use the restroom and was literally stuck with an IV in her arm, and no one came for nearly 20 minutes. We didn't leave until 7:15 PM. Over two hours for something that should have taken about an hour. I was already sick and this experience made it worse. But honestly, the real issue is how Britt handled it after. Instead of taking accountability, she immediately jumped to excuses. She blamed "unforeseen circumstances," another guest, prep time, anything but her own business operations. Even when we clearly explained that we had scheduled appointments and there was only one other person there, she continued to deflect. Then came the communication issues, which were honestly shocking for a business owner. She ignored our emails for days at a time, pushed for phone calls but would only offer weekend availability even after we repeatedly said we were only available on weekdays, and then justified it by saying weekends were the only time she could talk because she has kids. While I can empathize with being busy, that is not the customer's responsibility to accommodate, especially when it is her business that failed. At one point, after a full week of no response, she replied to our availability with a single word: "Ok." That alone tells you everything you need to know about how seriously she takes her customers. She also tried to shift blame onto us, saying there may have been a "lack of communication" on our end and even questioning whether we actually pressed the call button, despite us clearly stating we did multiple times. Being told "our staff said that didn't happen" instead of addressing the issue is incredibly dismissive and unprofessional. And after all of this, she flat out refused a refund, stating "you both received the therapies you ordered" and ended the conversation with "I think it's time for us to move on." That is not how you treat paying customers, especially loyal ones. This was not just a bad appointment. It was a complete failure in customer care, accountability, and professionalism from the top down. I would strongly recommend going anywhere else.

I have never felt more dismissed by a business owner in my life…read more My sister and I booked 5:00 PM appointments and arrived early, only to sit there for over an hour before anything even started. There was just one other client in the entire place, yet no one checked on us, no one communicated what was going on, and we were left completely in the dark. Our IVs were not started until well after 6:00 PM. Once we were finally hooked up, the experience only got worse. I finished before my sister and urgently needed to use the restroom. I pressed the call button multiple times and waited nearly 20 minutes for someone to come remove my line. Being stuck in a chair, unable to move, and unable to get assistance is unacceptable in any setting, especially one that claims to be in the health and wellness space. We didn't leave until around 7:15 PM. What should have been a straightforward appointment turned into a two plus hour ordeal with zero care or urgency shown toward us. What makes this even more disappointing is that I have been going to Replenish for years and have spent hundreds of dollars there. Despite being a long-time, loyal customer, my complaint was not taken seriously in the end. But the most shocking part was dealing with Britt, the owner. Instead of taking responsibility, she immediately went into excuse mode. She blamed timing, another guest, prep work, anything she could think of. When we pushed back with the actual timeline and facts, she continued to deflect and downplay the situation. Her communication was incredibly unprofessional. She would disappear for days, then come back pushing for phone calls but only offering weekend availability, even though we clearly told her multiple times we were only available on weekdays. She justified this by explaining her personal schedule, which again, is not the customer's problem when we are trying to resolve an issue her business caused. At one point, after not responding for a week, she replied to our message with a single "Ok." I genuinely could not believe that came from a business owner. She also tried to turn the situation back on us, suggesting there was a "lack of communication" on our end and even questioning whether we had pressed the call button, which we did repeatedly. Being told that their staff "didn't hear it" instead of addressing the failure is incredibly dismissive. In the end, she refused to issue a refund and instead told us "you both received the therapies you ordered" and that she thinks "it's time for us to move on." That level of disregard for paying customers says everything. This experience was not just disappointing, it was handled poorly at every level, especially by the owner. Save your time and money and go somewhere that actually values its customers.

I have been a loyal member of Hydra+ for years, and today I unfortunately experienced the worst…read morecustomer service of my entire life at the Buckhead location. Jade was at the front desk when I arrived this morning and was unbelievably and unnecessarily rude to me. I had just gone in for an IV, but her abysmal attitude made me turn around and leave. She is not the type of person who meets the standards of decent customer service for a fast food service, let alone a wellness therapy provider. I would hope the owners of Hydra+ do not find it okay to speak to another human, let alone a paying customer, in such a way. I have only had positive experiences with Hydra+, but as long as Jade is with the company I will not be returning to the Buckhead location

Great people, love the results! It was a casual and welcoming environment, and I'm bringing a…read morefriend to join with me, today!

I suddenly got sciatica and after 2 cryotherapy sessions and leg decompression I've felt a…read moredifference each time. Groupon discount was great for sure but Jen is a real sweetheart! She really takes care of you! I'll definitely be back to try some other things out!

I found Restore off of Groupon and after trying them, I decided to take advantage of one of their…read morepackages. This place is exactly what the name says ... a place to get RESTORED! The staff is very professional and caring. I have referred some of my family and clients to try this place. I have tried the IV drip, Cryotherapy, Hyperbaric Oxygen Therapy, red light therapy, shoulder, leg, hip, and calf compressions, and stretching with the massage. I recommend trying everything.

I've been here twice and I had a really good experience. The staff were super friendly and answered…read moremy millions of questions lol. They made me super comfy during the process. I needed up buying membership.

Staff is very friendly and professional. Pricing is good. The only drawback is that parking can be…read moreinconvenient.

Great, efficient care! Excellent staff that are knowledgeable about their services and products.read more

Grace and Kyndal were SO helpful! There are alot of options for various infusions and injections…read more The rooms are perfect if you go with your kid (childcare) my son watched Netflix in a private room with two chairs while I got my treatment. Excited to focus on my wellbeing from the inside out :)

Had Chris come out to my business and give me the optimal wellness IV! I felt so great that I had…read morehim come the next day to my home to give my husband one as well before we left for vacation! Highly recommend!! :)

Chris was absolutely amazing, he came to my house because I was feeling under the weather, hooked…read moreme up to a immunity cocktail and was feeling amazing later that night. Smooth, painless, and convenient. Highly recommend!

The website advertises 2L of lactated ringers for $60. Well all I got was 1 and didn't realize I…read morewas supposed to get 2 till I got home and later looked at the website.

Daniella is so professional and kind. I have tiny veins and she made the application seamless and…read moreI feel great!!

I highly recommend Mrs. Powell! She is well verse, and knowledgeable. She takes the time to fully…read moreexplain the process, and doesn't mind reaching out to you throughout your treatment plan. She is a very pleasant person to work with during your weight loss/ body transformation goals. Give her a call, you would not be disappointed. I can personally say that I am truly thankful that I was guided towards her. I am a brand new person, feeling good and looking good; thanks to Elite IV Hydration and Wellness!!!!

From the owner: Elite IV Hydration and Wellness, LLC is a Georgia-based company providing healthcare services to…read morethe Atlanta Metro area and Georgia. It is owned and operated by medical professionals with many years of various healthcare experience. Elite IV Hydration and Wellness offers IV vitamin therapy/vitamin boosters, teeth whitening, and weight loss treatments to women who are struggling in the physical and mental aspects of their health but are looking to turn the page to better their lives. We want to help our clients achieve their health goals and feel better about themselves emotionally and mentally by establishing an emotional understanding and delivering a catered and upscale experience that is rooted in empathy.

Christen was amazing and very professional (cool...not stuffy). She came to our hotel room the…read moremorning after a concert and hooked us up , literally, with IV hydration after a fun night! The mobile service is MUCH better than having to find an office, ubering there and back, etc. We had the IV hydration in the comfort of our own hotel beds! I will definitely use iHYDRA8 when I am in ATL! I only wish they had a set up where I live!!!!!

From the owner: On-Demand Concierge Healthcare Service - IV Hydration…read more - IV Vitamins - Vitamin Booster Injections - Lipotropic Injections - Nurse dispatched to your Home/Office/Hotel - Special Events (Weddings, Bachelor/Bachelorette, Production Sets, Recording Studios) - Perfect for: immune system boosts, hangover relief, beauty/cosmetic enhancement, athletic performance, weight loss, overall wellness.

This was a great experience for me. Katisha does excellent in the lympatiic drainage, which I need…read more I definitely recommend this salon.

I love this place it is so beautiful inside and always clean. My favorite therapist is Katisha. She…read moretruly understands the medical side of massage therapy. I am so thankful to my husband for buying me a gift card here. The office has a great vibe.