I had a low tire pressure warning light on my car. I was going by the Valentine's on Richmond Rd…read moreand thought I would pull in to see if they would put air in my tires. Kyle was very willing to help me even though I didn't need or get an oil change. Just took a few minutes. They were very nice and professional.

Fast, efficient, reliable. Service was excellent. They got the job done fast and well. Make sure…read moreto snag a coupon from their Yelp page or the website. No line or waiting on weekdays in the late afternoon.

I read some reviews from some other yelpers and the reviews are spot on. I pulled up and was guided…read moreinto bay. They asked how my day was and how could they help. I have a company car and said I needed an oil change. Asked them about rotating tires since I am to do that every other oil change per fleet vehicle rules. They were super honest and didn't try and up sell even though I wasn't paying for the service told me no need now but on the next one. Checked my wipers and they were good and I was in and out in less than 15 minutes. Everyone was super nice and appreciative of my business. As I mentioned earlier they are very honest and don't recommended unneeded service they easily could have added something's on and be under the fleet limit but they only did what was needed. I will definitely be returning to this location.

I was very disappointed with my experience. They caused significant damage to my vehicle during…read moreservice. While they did cover some of the repair costs, they failed to honor a promise that was made to me. The previous manager told me they would provide a complimentary oil change because of everything that happened. When I called to schedule it, I was told that because the manager who made the promise no longer worked there, they would not honor it. What makes this even more frustrating is that all of the damage to my vehicle and the agreement regarding the oil change were documented in my file. Despite having a record of everything that occurred, they still refused to honor the commitment. A business should stand behind the promises it makes, regardless of staffing changes. I expected better customer service, accountability, and follow-through. Unfortunately, that was not my experience.

It's always a pleasure doing business with Fleet Doc! I went in with a screw in my tire, came out…read morewith a patch! Most places try and sell you a tire. Not this place. Fair and honest. Go check them out!!! Give them a try. You won't be disappointed!

They were able to get my vehicle in right away. The guys were great and they had it done in a few…read morehours.

My oil change went bad after the shield came loose on the car they serviced…read more Limping back to a dealer provided information about the poor condition that my car was experiencing prior to a major 2000 mile trip

On 01/16/2024 12:20 I visited this store as I had visited for 8 years to change the oil and filter,…read moreon my invoice I see that they checked the rest of the liquids and everything was OK, when I got home and turned off my The car was leaking transmission fluid because they left the dipstick loose. I returned the next day to see the technician and when he saw me he met me and apologized but they never put the leaked transmission fluid back, I think the guys, because they are not technicians, should take more care of the customer..

Best place .fair good prices..good workers .friendly.best repair shop .have been going there for…read moreyears

Very nice and helpful! They fixed my issue in a quick way and didn't charge for the simple fix.read more

Incredibly kind and helpful guys, especially Adrian. They went above and above and beyond by…read moreoffering to stay slightly after hours to get my car functioning within an hour of me bringing it in.

I had taken my boyfriends vehicle here to get an engine tune up, had called multiple times to ask…read morehow much it'll be. The man said it would 150 or less ,if was more it would be at most 200. I get there Christina the manger I found out later on) .Said it would 818 for a full engine tune up. but she said she'd take off fluids off then it be 530. I did it anyway for 530, got the receipt back they had dropped oil coolant and spark plug replacements . Very clearly after I got the car back nothing was done. basically just the spark plug tubing moth the actual spark plugs or were changed. Brakes Were fine before I went. Few days later they were soft and needed to be rebled.

My experience here this evening has made this the place that I will come for any tire business or…read moreanything else that they might cover carwise. In snowy weather, I had experienced a flat tire and was told by Midas, just around the corner from here, that they were open and that they could repair my tire and to come on over. They closed between the time that they told me to come by and that the time that I arrived. With about 25 minutes until the nearest places were closing for the evening I made it over to the nearest Ken's towery, but they were not really responsive to me sitting out there waiting, and I called tire discounters, knowing that they were closing in about 20 minutes with an absolute desperate situation. Snowy weather, a donut on my car, a tire needing repair in my trunk and two kids that were at their wits end. They took my tire and said they were gonna make sure that it was repairable and they did it. I think in about 25 minutes total, they had repaired my tire, put it on my car, put my donut away and got me all fixed up. And all for a very reasonable price too. About $45 which was right on par with everyone I had called to discuss this issue with. I don't know if it's because I called whilst on the verge of tears or if they just genuinely care about their customers, but I am a customer for life now and I am so grateful to the team there. I'm grateful to the manager who rang me up. I know these men were probably really looking to get home for the day. I am just so grateful. Thank you guys so much.

Stopped in to order tires on Monday, spent close to $800. Tuesday they were…read moreinstalled/balanced/aligned and missing all 4 valve caps noticed while fueling 40 miles away in addition to vibrations that were not there with my old tires. Wednesday they had no time available so Thursday they decided there was a bent wheel causing this. "Joe" the Manager says I hit a pothole. When I said I did not, he snarkily said "In 10 years you haven't hit a pothole??!!" as if I am lying and I say I've owned it 8 months and no pothole. He says he is moving it to rear so I won't notice it. I say this will prematurely wear a new tire, he rolls his eyes and tells me no and not to believe the internet. Meanwhile, the truck in the bay next to mine has been dropped off the lift so he is scurrying around looking at it. I go back to waiting room and owner of dropped truck looks like he cannot believe they have actually dropped his truck, I felt so bad for him. I go back out there and wait by my car for "Joe" to return and then I am told they have discovered 3 bent rims. I say I had no issues with my old tires, I have not had an accident, hit a curb or hit a pothole, and an inexperienced tech( like the one who just dropped the truck) must have damaged them when removing/installing. I am appalled by this situation and appalled that they did not "discover" any of this when they were balancing them the first time. "Joe" gets defensive and says he was not here when they were installed. He does not apologize for any of this, is annoyed that I am questioning this, does not tell me where I can get them repaired, does not show me economical wheel options in his store, calls the dealership and tells me they are $546 each and to go there. All along he has been short and snippy and extremely unprofessional, I am shocked that he is a manager and that this is how he provides customer service. I tell him I want the phone numbers to corporate and his boss. He says them extremely fast so I ask him to write them down. He refuses, he says type them in my phone. Again I say I need you to write them down and he refuses. I say his customer service is the worst and he is the rudest manager I have ever encountered anywhere. He tells me I am the rudest customer ever and to leave his store. Never, ever in my life have I experienced anything this bad as a customer from a business. I waited there for an hour until corporate customer service returned my call and made an extensive recorded report. Meanwhile, I am unable to go to North Carolina for the holiday weekend because my new tires and steering wheel are vibrating badly and I don't want further damage to my vehicle, the new tires or to risk my safety with a blowout.... Zero stars for this location and "Rude Joe", 1 star for salesman "Chris" because at least he told me to stay safe out there as I was leaving the store.

Never coming here again. They refused to exchange my mounted winter tires for our aunties on our…read moreOEM rims using some fabricated liability excuse. The summer tires only had 3,000 miles on them and came with the new vehicle. Just didn't feel like spending time on a mounting and balancing job if they couldn't sell tires, as well.

This review rated this business a four star and then it decreased to a one star all within a span…read moreof one day. Pre-check review: 4 Star Rating Brought my car to be checked before Christmas Eve and was told there was only one individual (mechanic) working. Dave told me I would have to stay the whole day and he would not have that (probably looking out for my best interest as the alternative was what made my next experience a nightmare). The issues: Needed to get my driver's side window working, it is a manual that cranks. Check engine light came on the Friday before Christmas (had never had this happen to me up until now with this car or really, with any car). 12/31 I came back in. The desk representative Dave told me bluntly that I would have to leave the car for the whole day and they would work my car into their schedule. He also mentioned that for check engine light type problems, they are not able to do diagnostics. I guess they use trial and error to figure these problems out? I asked if I could be dropped off by someone and that was not a problem (I wish I knew that this was an option closer to Christmas Eve, but now I know that this could backfire on me in the future). Diagnostic review: 3 star rating Received a 11:13 a.m. call to tell me the following: They diagnosed the check engine as a catalytic converter problem/exhaust. They could not fix it. My manual window problem also could not be fixed because the parts are discontinued. It would have to be done at a dealership or autobody shop. I was on standby the whole Friday, waiting on the amount they would charge for labor and time. The newly forming issue was that I was dependent upon someone from here, picking me up. 1 Star Rating I call back multiple times closer to 6 p.m., panicking because I had not received any calls since 11:13 a.m. I tell Dave I needed to be picked up to get my car and pay what I owe (cell phone history evidence of this tagged as incoming and outgoing calls). He was making excuses that OTHER people were not there and he was the only one left. If I were in his position, I WOULD personally go out of my way to pick that customer up from his house to get his car, even after business hours. Calls me back at 7 p.m. Tells me my only option is for him to leave the key in the lockbox and I will have to go out of my way to pick it up. He needed to go to his New Year's occasion thing. How SICK is that?! So that means he can sleep at night knowing he stranded a customer. Not only that, his suggestion was to Uber it. Was S&S Tire going to reimburse me for the Uber (necessary that I mention, I told Dave I would pay him gas mileage to pick me up)? Probably not. Verdict: They will offer to drop you off at your place on courtesy, BUT you have to find a way to come back and pick up your car (they may not verbally tell all this to you in the beginning). He ended up calling the owner (which If I was in his position, I would do it, so the owner did not have to hear it from the customer). The result? Dave paraphrasing him stating that "they are not obligated to do it." Now I ask this, what kind of owner states this? I do not care if it is not a Commandment or a law. You state on good faith that you will drop someone off, common sense would state that you need to ask if that person needs to be picked up (REGARDLESS). I go to complain to their corporate and one cannot even get through to contact them. The contact email listed is retail@sstire.com, not even a recognized email address. I find supplemental information that they are hqed in Lexington, KY. It dawns on me that this is probably why the business is so shady. First of all, it is family owned not nationalized, which means their corporate ethics are limited to state law. Since KY's government here is very deregulated, these kind of business practices fly a lot. Pick up experience: 12/31 I personally walked 4.7 miles (I live close to this location) to pick my car up. It had taken me about an hour. Probably the farthest I have ever walked anywhere in my life other than the one time I walked to IN N OUT in CA from a bookstore! Found out that Dave did keep his word on our agreement that he put my car key in the lock box along with the $0.00 invoice. Recommendations: Guys, do not get into my situation. The reason why I stated earlier that this is a shady situation is because mechanics can put an ultimatum on paying them the same day. If the customer cannot, they can put a liens or state falsely that there was a refusal to pay, which I would have to prove was not the case in court. Luckily, I was not charged anything. Verdict: They even have a mission statement, so why not follow it (especially the owner)? OUR VISION: Be the Simplest, Fastest, & Most Reliable* OUR VALUES: ACT with Integrity* CREATE Customer-Centric Value* DEVELOP Employees* OUR STAKEHOLDERS: Employees Customers* (why did you screw one over if we mean so much?) *where they failed