Never coming here again. They refused to exchange my mounted winter tires for our aunties on our OEM rims using some fabricated liability excuse. The summer tires only had 3,000 miles on them and came with the new vehicle. Just didn't feel like spending time on a mounting and balancing job if they couldn't sell tires, as well. read more

This review rated this business a four star and then it decreased to a one star all within a span of one day. Pre-check review: 4 Star Rating Brought my car to be checked before Christmas Eve and was told there was only one individual (mechanic) working. Dave told me I would have to stay the whole day and he would not have that (probably looking out for my best interest as the alternative was what made my next experience a nightmare). The issues: Needed to get my driver's side window working, it is a manual that cranks. Check engine light came on the Friday before Christmas (had never had this happen to me up until now with this car or really, with any car). 12/31 I came back in. The desk representative Dave told me bluntly that I would have to leave the car for the whole day and they would work my car into their schedule. He also mentioned that for check engine light type problems, they are not able to do diagnostics. I guess they use trial and error to figure these problems out? I asked if I could be dropped off by someone and that was not a problem (I wish I knew that this was an option closer to Christmas Eve, but now I know that this could backfire on me in the future). Diagnostic review: 3 star rating Received a 11:13 a.m. call to tell me the following: They diagnosed the check engine as a catalytic converter problem/exhaust. They could not fix it. My manual window problem also could not be fixed because the parts are discontinued. It would have to be done at a dealership or autobody shop. I was on standby the whole Friday, waiting on the amount they would charge for labor and time. The newly forming issue was that I was dependent upon someone from here, picking me up. 1 Star Rating I call back multiple times closer to 6 p.m., panicking because I had not received any calls since 11:13 a.m. I tell Dave I needed to be picked up to get my car and pay what I owe (cell phone history evidence of this tagged as incoming and outgoing calls). He was making excuses that OTHER people were not there and he was the only one left. If I were in his position, I WOULD personally go out of my way to pick that customer up from his house to get his car, even after business hours. Calls me back at 7 p.m. Tells me my only option is for him to leave the key in the lockbox and I will have to go out of my way to pick it up. He needed to go to his New Year's occasion thing. How SICK is that?! So that means he can sleep at night knowing he stranded a customer. Not only that, his suggestion was to Uber it. Was S&S Tire going to reimburse me for the Uber (necessary that I mention, I told Dave I would pay him gas mileage to pick me up)? Probably not. Verdict: They will offer to drop you off at your place on courtesy, BUT you have to find a way to come back and pick up your car (they may not verbally tell all this to you in the beginning). He ended up calling the owner (which If I was in his position, I would do it, so the owner did not have to hear it from the customer). The result? Dave paraphrasing him stating that "they are not obligated to do it." Now I ask this, what kind of owner states this? I do not care if it is not a Commandment or a law. You state on good faith that you will drop someone off, common sense would state that you need to ask if that person needs to be picked up (REGARDLESS). I go to complain to their corporate and one cannot even get through to contact them. The contact email listed is retail@sstire.com, not even a recognized email address. I find supplemental information that they are hqed in Lexington, KY. It dawns on me that this is probably why the business is so shady. First of all, it is family owned not nationalized, which means their corporate ethics are limited to state law. Since KY's government here is very deregulated, these kind of business practices fly a lot. Pick up experience: 12/31 I personally walked 4.7 miles (I live close to this location) to pick my car up. It had taken me about an hour. Probably the farthest I have ever walked anywhere in my life other than the one time I walked to IN N OUT in CA from a bookstore! Found out that Dave did keep his word on our agreement that he put my car key in the lock box along with the $0.00 invoice. Recommendations: Guys, do not get into my situation. The reason why I stated earlier that this is a shady situation is because mechanics can put an ultimatum on paying them the same day. If the customer cannot, they can put a liens or state falsely that there was a refusal to pay, which I would have to prove was not the case in court. Luckily, I was not charged anything. Verdict: They even have a mission statement, so why not follow it (especially the owner)? OUR VISION: Be the Simplest, Fastest, & Most Reliable* OUR VALUES: ACT with Integrity* CREATE Customer-Centric Value* DEVELOP Employees* OUR STAKEHOLDERS: Employees Customers* (why did you screw one over if we mean so much?) *where they failed read more

I was in a huge crunch for time and my brakes were definitely a mess. I ended up needing new tires as well (which I knew was coming, but hoped they could last a little longer).Not only were they able to complete the service an hour before I needed it, they were kind, honest and offered to work with me on which tires to fit in my budget, but also provide quality. Highly recommend! read more

Thankfully I've only ever needed to visit twice before for tire patches, but both times they have taken great care of me as a walk-in customer. Affordable, prompt, and I realized they clearly have a good thing going once I recognized some staff members had been there since the last time I stopped in a couple years ago. Thanks, y'all. read more

Needed new tires so I asked my Dad where he goes and he said S&S tires. They were friendly and helpful with no pressure or up selling. They gave me options to choose from and and advised of the differences. Finished faster than the time quoted as well! read more

I needed tires on my vehicle after the recent snow storms. Taylor got me from ski's to ice grippers with my new tires. David was very friendly and helpful. You really need to try and schedule to get in there, but situations happen. They always try and fit you in as fast as they can. The waiting room is pretty spacious. There are restaurants close to wait in. The parking lot is tight but they will accommodate. Wheelchair accessible, but you should probably call ahead so they can accommodate. Thanks to Taylor and his crew for keeping me and my family safe!!! read more

Bought 4 tires. Noticed the inflation light did not turn off. Told to come back Monday. 1 tire did not get installed properly and will not hold air pressure. On a Friday after 5pm. read more

Great customer service and competitive pricing. I have returned since my first visit and will continue to give them my business moving forward. read more

As luck would have it right before going on a vacation road trip, we ended up with a nail in a tire before we even left Lexington. After being quoted a three hour from the Volvo dealership for them to even look at the tire, we ended up going down the road to S&S. We got extremely lucky and was able to be immediately helped by them and was only quoted about an hour wait for them to patch up the tire. One thing I loved from the get go, was how friendly the staff was. Also the fact that even though we clearly lacked any tire-knowledge they didn't try and up sell or sucker us into anything we didn't need. That alone helped establish a sense of trust that so many mechanics seem to lack. I could tell that they would rather have repeat customers than just trying to make a quick buck off of our unfortunate situation. We both said we would definitely be back for all of our tire needs. read more

very bad experience flat got lied to about having tires in stock twice. Spent over 3 hours there.

I dropped in early Friday afternoon(8/10/18)for a low tire due to a nail. The shop was unusually busy, but they were gracious and worked me in. The wait was 1 1/2 hours. Amazingly, exactly what was projected. I expected to wait. I had no appointment after all. Time flew by. The bill was $21.20. :) Peace of mind, priceless. read more

These guys fit me in at the end of the day and sorted my faulty tire patch out in no time. They also rotated my tires for free, and I ended up only having to pay $20 for a new patch. Honest work, straightforward pricing and kind people. read more

I went in due to a tire losing air and basically being flat. I figured for sure they'd say they either don't do patches or would just try to sale me on getting a new tire, which I definitely was not wanting to do since the tire itself was still in good shape. Luckily they immediately looked at it patched in an didn't try to sale me a tire which Is really appreciated it. Seems like most auto or tire prices always push for you to buy a tire since they make much more off of it then a patch. I was in and out in maybe a max of 30 mins . Ill definitely come back here for all my future tire needs or flats. read more

Had to get four new tires and new rotors. Staff was very helpful and worked with my budget. Very timely and efficient!

Stopped in here with an old tractor tire that was flat, everyone was very professional and willing to help. They fixed the flat fast and and charged I feel a very good price all an all I had a very good experience and will go back when I'm due for tires. read more

We've been taking our vehicles and even our RV to this S&S location for years. My daughter on the other hand, had first taken her car ELSEWHERE to have her brakes replaced. Long story short, a month or so later, she called me to say... "Mom, my brakes are still squeaking ". So, this is where I sent her. Thanks, Taylor for taking care of my daughter. read more

I had a shake in my car. I took it to another tire place and was told I had no tread and a band broke in one of the tires. I only had the tires 13 months. I felt like they were trying to cheat me so I went to S&S Tire. They checked my tires, balanced them (BECAUSE THAT WAS ALL THAT WAS NEEDED) and sent me on my way. I appreciate honest business. And I got it HERE. read more

The biggest shout out to s&s tires! These wonderful guys that work there actually loaned me there expensive jack to remove my daughters tires they did not know me from adam and they stayed open over an hour for me ! Thanks to these men my daughters car was saved from getting towed! There are still kind people in this world! Thank you! read more

Friendly, honest, affordable. Great service overall. Arrive early to get a good space in line. Totally worth the wait!

I trust Kent, Taylor and the crew and would recommend them to anyone needing tires and auto service. I'm not the only fan as they just received the Herald Leader's Reader's Choice #1 for auto service in the Lexington area. Honest people, great products and fair prices. read more

People seemed friendly, but I went for an oil change and after waiting for well over an hour, asked for an updated time estimate and it would have been another two hours still. I asked if was typical for an oil change there to take 2 1/2-3 hours and they told me it was. I can't speak to their tire services, but will never go back for an oil change. read more

Great place to get new tires and oil changed!

I was in there for more than 2 hrs waiting. When i asked them how much longer it would be, I was answered by a rude older man with limp. very rude. read more

These guys are great ! The pricing is extremely competitive. Gary goes out of his way to explain service and charges. S&S is efficient. My car was in and out of the shop in under 2 hours. Now that's impressive ! I owuld highly recommend this store ! read more

I made a bad report on these guys a while back I would like to retract . I'm said some things that wasn't true this location is by far the best s&s around I promise you that I apologize for giving a bad report last time read more

Took my car in for two new tires and asked them to replace pressure sensors which I thought were responsible for slow air leaks in both tires, on account of deteriorated o-rings. To start off with their quote on the sensors was $90 less PER WHEEL than my normal shop - Ken Towery. Then they called me up said the old sensors checked out fine and no leaks were detected when fitted with the new tires. Furthermore if I had trouble with a super slow leak that they couldn't detect, just bring in for new sensors installed at same cost. These guys are great! read more

GREAT Customer service!!!!!!!! Brought in my tires in 2 days install only took an hour. Would recommend to anyone. Thanks

Did a tire patch for $18.00... Called Goodyear across the street and they charge $24.00, plus the service was on time with what they quoted. Also Gary was very nice and informative! read more

I can't stress how amazing this place is. In my experience, mechanics can be really rude and condescending to females. The guys at S&S tire on Richmond rd are always super nice, friendly, helpful and patient. I've taken my car there for several things. (I'm kinda rough on my car) I have never had a bad experience there. I always recommend this place to others because it's normally very fast, and if they're reeeeaally busy then they tell me it's going to be a while and usually offer to take me back home so I'm not just sitting there bored. This place is the best! read more