Excellent experience at Fleet Feet in Menlo Park while searching for better running shoes for my half marathon training! The staff is friendly and incredibly knowledgeable. I went on a Friday morning and didn't have a long wait for a fitting, and I was helped right away by Jim. He started by scanning my feet to get a better understanding of what I needed, then had me try on two different shoe options and clearly explained the reasoning behind each choice. I also appreciated being able to test them out by running outside the store. It made a big difference in finding the right fit. On top of that, Jim shared helpful tips to reduce the foot pain I've been experiencing during longer runs. Both pairs felt so great that I ended up buying them on the spot. Overall, a thoughtful, personalized experience! I'd highly recommend this location to anyone looking for the right running shoes. read more

Fleet Feet Menlo Park - Shoe Stores Near Me - Menlo Park, California

Gosh, I forget the name of the man who helped us, but he was amazing. I highly recommend Fleet Feet Menlo Park for their incredible service and attention to detail! I found out that I am a size 8, who knew. I tried on about 10 pairs of shoes before finding the right one, and I really want to thank you all for your amazing patience. Honestly, I could have walked out with nothing, but instead I found the perfect fitting shoe that I now wear regularly. I feel like I am walking on a cloud, and it is all thanks to you. They also price match, so I got these Mizunos for a great deal. My partner picked up his New Balances too, and he found the ones he wanted on his second try. The service was patient and knowledgeable. They truly want you to walk away comfortable and happy and never make you feel pressured! read more

Fleet Feet Menlo Park - Shoe Stores Near Me - Menlo Park, California

This is the best shoe store I have been to. Jim took my measurements, did the 3d scan, picked the perfect shoes, They even let you run in them and try it. Much better than any shoe store I have ever been to read more

I've been a loyal customer for years, but the service has really declined. The younger staff don't seem trained or interested, and it's become hit‑or‑miss whether you get someone who knows what they're doing. I need at least knowledge or customer care -- ideally both -- and lately I'm getting neither. I'm done for now. read more

Walked in to get sized for a pair of running shoes and soles for my other shoes. I want to start jogging and working out. Alex immediately greeted me and was super helpful! Thomas also came to help and between the 2 of them I got exactly what I need. They are very knowledgeable and kind. I hope to be back and would highly recommend this store! read more

Fleet Feet Menlo Park - Shoe Stores Near Me - Menlo Park, California

Amazing customer service! I was helped in the store (Alex), on the phone (Dawson), and via email (Dawson and David). Every interaction was friendly and helpful. read more

This is a great store and friendly customer service! However as many have warned don't "stop by" unless you are patient as they do their best to get every customer their best fit. I have been twice in the last month to get my gait analyzed and find new shoes for running. They ask what kinds of shoes you've used prior, what terrain you might run, and any brands or price points you're looking for and then bring you several options. That's something I loved, it was so personalized ; they were so patient! They also help you try on all the shoes and I recommend going to run outside the store with them on. They offer a wonderful exchange or refund within 60 days policy as well as other colors and styles you can order to their store if they don't have what you want. Hoping to one day join their run club offered on Wednesday evenings. Highly recommend! read more

I had a fantastic experience here buying a new pair of running shoes. Even though I came on a busy Saturday afternoon and the store was packed, I was helped immediately. An employee guided me through the entire process, from a foot scan, to gait analysis, to suggesting multiple pairs of shoes to try on and providing in-depth explanations of the features of each. I was able to walk around outside to get a feel for how the shoes fit. I left with a pair of shoes that I was confident fit me well and I can run comfortably in. read more

Amazing service! The staff was super friendly, knowledgeable, and took the time to make sure I got exactly what I needed. Best shoe-buying experience I've had. read more

Can't speak highly enough of my experience at this store. The 3d scanning and evaluation of my partners and I feet were so helpful. Madeline helped us out and was amazing. She was extremely knowledgeable, professional, patient, and gave specific feedback to all of our questions. Didn't feel like they were forcing me to buy anything; we did walk out with a pair of running sneakers. Would recommend for anyone looking to find the right footwear for whatever activity they're interested in. read more

Jim was super helpful and explained all aspects of the drops and Was beyond patient when I tried on every zero wide shoe in the store. Really appreciate his help and wisdom with shoes and running. read more

Kelly and Thomas were SO HELPFUL! I run for cross training purposes and have been embarrassingly running in the same pair of worn out gym shoes since the dawn of time. Tried to find new running shoes online because, I thought, how hard could it be? Ordered a bunch online, tried to force some shoes to work for me and started getting tendinitis issues pretty quickly. Went to Fleet Feet today for help to find new shoes that won't hurt me and they put in so much time and effort! Scanned my feet, watched me walk, found me excellent shoes... I'm so grateful! Your staff is top notch, selection, extraordinary, and prices competitive. Amazon ordering shoes is no substitute for this team. Thank you! read more

I've been to fleet feet several times and each time has been a poor experience. Yesterday I waited a bit for help, it was a busy Sunday granted but there were several very young girls who were chatting it up (who I later found out worked there). Eventually after being bypassed by several customers who arrived after me, I decided to go up to the register to ask for help. Granted it is my poor luck for not looking like I would spend money (Im not a white person). I asked for a different size for an insole from the child cashier, who looked disgusted I would interrupt her conversation and ask for help. Eventually I was helped by another 2 boys (the adult in the store did not want to help me). They were friendly but not knowledgeable as they were about 12, I don't blame them. Not going to accuse the workers of racism, but this is the third time going to this store being ignored and bypassed for the fairer skinned customers. I later learned there was a clipboard, although none of the customers who arrived after me signed it. The insoles so far are a piece of shit and for $60 overpriced. So that is my personal experience, but your mileage may very. You may very much like this store and have a great experience if you're lucky enough to be white read more

My wife had the absolute best experience today at Fleet Feet. Having had bunion surgery four weeks ago, her doctor now recommended that she go to Fleet Feet in Menlo Park to get a certain type of shoe. We asked the doctor WHY specifically Fleet Feet? Their answer was because this store will take care of you and not just sell you a pair of shoes. I live in Foster City so this was at least a 15 mile drive. As soon as we walked into the store, we asked to be fitted by their most KNOWLEDGEABLE sales individual, which was someone named Jim. We later found out that Jim was the owner of Fleet Feet. He was super, explaining in detail which shoes would be best suited for someone who just had bunion surgery. She tried on four pairs of shoes, with Jim patiently working closely with her, explaining the pros and cons of each pair. Throughout the entire experience, she never felt rushed. When she finalized her selection, she felt very CONFIDENT with her decision. I would highly recommend Jim and Fleet Feet to anyone wanting to be PROFESSIONALLy fit for a pair of athletic shoes. He is the best, and a nice guy as well, well worth the 15 mile drive to Menlo Park. read more

Fleet Feet Menlo Park - My wife and Jim, the owner of Fleet Foot in Menlo Park. My wife is now a happy camper, thank you. - Shoe Stores Near Me - Menlo Park, California

Got great service, staff was amazing family owned business and local. If you are in a search for new shoe I highly recommend going here

Great staff ,very helpful with sage advice. Wide variety of footwear and running togs A one stop shop and handy parking nearby with a lot on the Ave to cruise read more

Thank you for a wonderful experience. I've never had such lengthy and relaxed customer service, honestly. After trying on what seemed like way too many sneakers and taking up way too much time, you folks found the perfect fitting sneaker. I have been enjoying them for about a week now, and have never had a nicer, more comfortable pair of shoes. Your return policy is also quite unbelievable -- 6 months even if worn? I can see why you get such great reviews. I add my testimony to those who have gone before... read more

Nice store - they don't have all the sizes of most models I wanted, but the service was great.

The employee that helped me, Keith, had amazing expertise and customer service. He spent 1.5 hours patiently answering my questions and guiding me to the best shoes. At no point did I feel rushed or felt like he was pushing certain items on me. He clearly explained all the benefits of one shoe versus another and led me to confidently purchase two pairs plus insoles. I've been running in the shoes for a month or so now, I am very very happy with them. Also really cool that they scan your feet and you have a very in-depth profile of your feet, arches, etc., and you have access to the scan online at any time. Overall, very happy with my experience here. Will definitely be coming back! read more

My physical therapist recommended this store for custom insoles. Unique product. Analysis machine was pretty cool. Showed pressure points throughout my gait. Kid sizes also available. Jim and Max helped me out and made the process informative and efficient. read more

I needed new insoles that weren't going to cost me an arm and a leg to get for several pairs of shoes I would love to wear. I have a large number of feet issues and trying to find good insoles is hard. Someone recommended Fleet Feet for insoles so I decided to travel all the way to this location (the one in Campbell closed). When I got there, someone did greet me right away and listened, or partially listened, to what I needed. He suggested a few different insoles and then looked at my feet and told me I need to do exercises. Awesome, just what I needed. A know-it-all who really doesn't understand my condition. Then proceeded to tell me what kinda of shoes to wear and decided to show me a bunch of running shoes. I just wanted insoles and I didn't want more shoes. The pair of shoes I was wearing was going to get thrown away but it was the only pair I can wear comfortably without it causing me more pain. It went downhill pretty quickly with him thinking he knows everything and was throwing rapid responses to everything I was saying. In the end, I wasted my time and didn't get a chance to try other insoles let alone buy any. I'll continue to search for other places where I can get the help I need. read more

Customer service is great, the store is clearly for runners, managed by runners. In comparison to Road Runners: -Foot analysis is not as thorough as Road Runners. Road runners offers a foot scan AND gait analysis, whereas Fleet Feet only offers a foot scan. Everything else Fleet Feet takes the cake though. -Fleet Feet has a better return policy. Shoes that are worn can be returned for full refund if done before 60 days. Road Runners requires you to be a member, and worn shoes can only be exchanged. - Fleet feet has more sizing options. The Road Runners store told me they do not offer Mens shoe sizes smaller than size 8, whereas I was fitted with a 7.5 for one of the shoes I wanted to try at Fleet Feet -Fleet Feet seems to have more knowledgeable employees who personally walk you through each and every shoe you try on and providing their personal experience with certain shoes and thinking outside the box. Most Road Runners employees tend to stick by the book based on what your analysis shows. Finally, Fleet Feet seems less likely to push their custom insoles on you whereas Road Runners tends to promote theirs more. Overall I'd buy from this Fleet Feet again. read more

I came here on Memorial Day when they first opened. I came to get fitted for better running shoes because the ones I had gave me blisters and pain in the arch of my flat foot. Kieth was the one that helped me and he was so knowledgeable and helpful! He asked questions and listened to my pain points and presented several options for me. The service was phenomenal!!! One of the best service I've received! I suggest requesting for Keith when you go here. Thank you Keith! read more

Highly recommend this place to anyone that is in need of advice on a shoe that best fits your lifestyle with an extensive variety of options to choose from Keith helped my daughter find the right shoes for her unique feet. We are grateful to have worked with such an amazing person. Highly recommended this place to everyone that is looking to purchase high quality shoes. read more

I've gone here for decades and the customer service has been consistently awesome. Everyone is so knowledgeable, patient, kind, and professional. This last time, I worked with David, and he was fantastic! He has so much expertise and knowledge about running/walking shoes (and much more I'm sure), and I greatly appreciated all the helpful explanations and guidance. Thanks, David! read more

I put my name on the sign up sheet and waited 45 min. I waited outside, I waited inside , they marked my name off but never called me. I circled my name stated I was here and needed someone with advanced skills, they still helped 3 other ppl who signed in after me. There was no communication like this person is the best and will help you next, just nothing. I'm going back to Becks, they don't have the same inventory, but their customer service is solid. read more

Adrian was terrific! He was so patient, kind, and knowledgeable. He was very attentive and made it a great experience that I was not expecting. It's very hard to find this kind of customer service these days. Really appreciate all the help and will be recommending to my physical therapy patients! read more

Fleet Feet is doing an absolutely AMAZING job with the current public health and safety standards. They are taking your temperature before you walk in the door and severely limit the amount of people in the store at one time. Peter specifically helped me out and did a fantastic job with handling my product needs and questions. Super knowledgeable and gave me a variety of options to choose from. Ended up going with the Hoka One One Arahi 4 after a feet analysis and several recommendations. Again, phenomenal job everyone on the Fleet Feet team. Can't wait to join you all on a run soon. read more

Fleet Feet Menlo Park - INSANE SELECTION. All staff are super knowledgeable so don't hesitate to ask any questions! - Shoe Stores Near Me - Menlo Park, California

I highly recommend this place if you're in the market for a new pair of shoes. Yes, there is a sign in sheet and you have to wait for someone to help you. I was fortunate enough to not wait more than a minute before being helped. The person helping me was really helpful and patient with me trying three pairs of shoes. I will definitely come back for my next pair of shoes. read more

This Fleet Feet location is what would happen if you took an ordinary running store, blended it with Ritz Carlton levels of hospitality, and threw in some Tom Hanks kindness & humility for good measure. It is also so much more than the sum of its shoes (though their shoe selection is pretty darn great, too!). I've been to my fair share of running stores before, but Fleet Feet Menlo Park keeps me coming back with its incredible crew of store associates and cozy mom & pop feel. I came in recently to pick up a pair of Hokas that I had reserved, thinking I'd just pop in quickly since I was sure the staff would be plenty busy on a weekend.* One of the team members, Carlos, randomly spotted me trying on my shoes and ended up walking me through a full gait/re-sizing analysis for a full half hour. He also took the time to show me some awesome calf stretch and targeted foam rolling exercises to help with my floppy arches, which honestly went so far above the call of duty that I'm seriously considering leaving my physical therapist. I mean, I probably won't, but all I'm saying is that these guys know their stuff. Needless to say, the team here is absolutely amazing and Fleet Feet Menlo Park will always be our go-to local business. Whether you're looking for shoes, running tips, a reason to smile, or all of the above...do yourself a favor and swing by this Fleet Feet ASAP! *Pro tip: they'll hold shoes for up to a week if inventory is low but you need extra time to pick up. read more

Probably one of the worst customer service experiences I've ever had. On Sunday, June 9th, my fiancé and I walk in to see if we can get fitted. We were really excited to check out this place because we heard the measurement device offers customized recommendations based on your foot structure. No one greeted us as we walked in, although to be fair it looked a bit busy. We put our names down on the sign-in sheet and waited about 10 minutes for us to get fitted. This kid, who looks like he's 14, doesn't introduce himself, takes both of us and walks us over to the measurement machine. Then proceeds to say "okay, I guess just step on the platform"..I guess? Kinda seemed like we were wasting his time to begin with. Then says to my fiance "can you confirm your foot size?..this device can be inaccurate" and we're thinking to ourselves "what?, inaccurate?". We ask about the device and he's says "yeah this thing is really bad and doesn't work very well. It's really inaccurate..". He didn't even explain how the machine works, what gets measured, etc - things we were really curious about. So far, pretty cruddy experience, right? It gets better... He walks us over, asks us what type of activities we usually do (running, walking, CrossFit, etc) brings us some shoes and we ask "are these shoes based on our feet scans?" and he goes "nah, that thing is terrible, so I just brought you some shoes I think you'd like based on some of the activities you do"..wait..so I could have just gone to any other shoe store? This whole time we're trying on shoes, he doesn't ask us how they feel or follow-up with anything. So, we sit there silently and over a period of time he brings us a few other sizes and colors we ask about. Then he asks "so, are you ready to check out?" We were a bit shocked. I suppose it's an "ask-for-the-sale" type of scenario, but the way he said it was, again, really off-putting and a bit lazy. Overall, his demeanor was really poor and there was almost zero customer service skills involved with the interaction. Listen, I get these are kids, but cmon. I've had better customer service at Subway. What a waste of time.. read more

I have been in the market for a new pair of running shoes and wanted to swing by to get some more information about a couple models I was considering. I was immediately greeted by Keith who was enthusiastic to answer every question I had! Even though I am currently in the research phase of my purchasing decision; Keith reassured me that his time was not being wasted while assisting me. I even showed him a website that I was curious of purchasing from and he brought to my attention that the website was I looking at was fake! Bullet dodged! I ended up getting a pair of chicken leg shorts, but will definitely be "running" back when I'm ready to finalize my decision! Thank you Keith! read more

I was referred from a friend to have a shoes fit from fleet Feet for my walking routine exercise. Since I notice that after walking for 15' my back and left hip start having a pain . Fleet Feet kind a little far from where I live but I want to find a pair of shoes that helps my back after working out. I drove to the shop and was very happy that the service and people works there very friendly and helpful . Highly recommend .! read more

Great customer service. Love that they take HSA(in store only) Shoes are so comfortable. Such a difference.

David in the Menlo Park store is amazing. I came in with metatarsal pain, and he was extremely patient and knowledgeable. He scanned my feet on some machine that produced a 3D image on his iPad, explained all the different considerations and what would work for me, then brought probably 7 or 8 different pairs. One fit like a glove and I wore it out. Thanks David! I only wish I discovered this store earlier. read more

I was so impressed by my experience at Fleet Feet. The staff were incredibly helpful and patient in helping me find the right running shoes for me -- their expertise and kindness really shone through. Can't recommend highly enough! read more

I try to support local businesses as a Menlo Park resident, but Fleet Feet makes it so hard. Be prepared to wait with no sense of customer support from staff. The sign up sheet is a joke. You need to be aggressive and grab staff to help you. What a shame! read more

every experience is a good experience. I don't buy my running gear anywhere else. A good selection and great service.

Jim is fabulous. He knows what I need. He directs me honestly with regard to my purchases. I have been shopping here for many years. Everyone is friendly and knowledgeable. My entire shoe collection is from this Feet Fleet. I do not own any other shoes. My primary goal is to take care of my feet as I walk a very large number of miles. Jim is why my feet keep giving me what I need. You won't be sorry if you decide to try FF Menlo Park. I travel from SF to learn from him. A really valuable bonus is Jim knows so much about shoe brands and fit. He is full of knowledge about how shoes are made and the specific qualities of individual shoes. So education is always available if you choose. Take care of your feet! read more

I have nothing but great things to say about fleet feet. I got fitted for shoes in May and tried them out at home but wasn't too happy with how tight the shoes made my calves. They have a great 60 day return guarantee but I had gone out of town for about a month due to an emergency. I was over the 60 days by some time and I called the store to see if anything could be done. I spoke with Jim and he was so Incredibly nice! He said no problem come right in. I went in and Jim helped me find my perfect shoe and I was able to exchange the shoes. The second pair are so much better and comfortable and I was able to run with no issues. Thank you so much Jim! I appreciate the awesome customer service I will forever buy my running shoes from you! read more