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    J Foss

    4.5 (16 reviews)

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    Ask the Community - J Foss

    Review Highlights - J Foss

    However, I was casually walking through downtown Palo Alto and a display of unique clothing jumped out at me.

    Mentioned in 2 reviews

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    The RealReal - Palo Alto

    The RealReal - Palo Alto

    2.7
    (128 reviews)
    0.1 mi
    Luxury
    Committed to satisfaction

    I had an absolutely amazing experience at The RealReal in Palo Alto. From the moment I walked in,…read morethe customer service was beyond exceptional. Sal was incredible to work with he truly embodies what the brand stands for. He greeted every customer coming in and out with warmth and professionalism and made my first experience consigning items seamless and enjoyable. Consigning my pieces was smooth, informative, and stress-free. Sal took the time to explain everything clearly and made the entire process feel premium from start to finish. Thank you, Sal, for delivering such outstanding service. I also really appreciated the level of security. With security stationed at the front door managing entry and exit, I felt completely safe bringing in high-value items. If you're looking for a secure, professional place to sell or consign luxury pieces, I highly recommend this location. On top of that, they have an amazing selection unique items I haven't seen at other locations. This Palo Alto store is officially my home location, and I will definitely be back. Highly recommend for anyone looking for top tier customer service, security, and an elevated luxury experience. Thank you Sal and to the rest of the team! George Toscano and Happy New Years to everyone!

    This review is specifically for Salvador and the three staff members working on May 8th…read more When I walked into the store, I was not acknowledged, despite the store being nearly empty. I then sat for several minutes waiting for assistance with a return, only to be spoken to in a dismissive manner once someone finally approached me. There were only two customers in the store at the time, so the lack of service was especially disappointing. Afterward, I followed up with my SA, who has always provided excellent service, and my concerns were escalated to management. Unfortunately, instead of taking accountability for how I was treated, Salvador responded with an email attempting to justify the behavior by implying the team was busy assisting others. That explanation simply did not reflect the reality of the situation. I responded respectfully, emphasizing that accountability matters and expressing hope that this could serve as a learning opportunity for the staff. I also clarified that my experience should not be attributed to high traffic when the store was clearly not busy. I never received a response. At this point, I question how thoroughly my complaint was actually reviewed. It feels easier for staff to claim they were occupied than to acknowledge poor customer service and address it honestly.

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    The RealReal - Palo Alto
    The RealReal - Palo Alto
    The RealReal - Palo Alto

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    Cuyana

    Cuyana

    4.6
    (34 reviews)
    0.5 mi

    Amazing customer service! They actually took my Small Zipper Tote back! I explained that the gold…read morehardware was making the bag too heavy, and I couldn't carry it before or after I filled it up without excruciating shoulder pain. Even though their policy says bags can be returned within thirty days, they made an exception for me! I'm so happy! They gave me my three hundred bucks back, and there was no pressure to buy anything else instead. I bought the sportier version in mocha without the gold hardware. I like it so much more than the bougie bag! I'm not a fan of gold on my bags. I like the sporty and casual look so much more than the bougie look! So minimalist, so light!!

    Oof, awkward. Recent customer service here needs self reflection. I've been a Cuyana fan since its…read moreearly online days when they were only in San Francisco, and both my husband and I have made substantial purchases both online and in store over the years. While I still like Cuyana products, the service in this location is disappointing. You're better off staying online if you can. The last time we were at the Stanford shopping center, we happened to see a sign outside Cuyana that said treats/drinks with Anton (Patisserie). So I excitedly thought why not drop in? We see a table at the back with several treats, and debate which ones to try. Just as I'm debating a second macaron to grab for my husband, the associate approaches us for the first time during our visit. She apparently was watching us from behind, visibly upset and worked up about how it's only ONE per person. Ok, chill, no need to speak like we're thieves or a nuisance -- especially because this is the first time you've bothered to interact with us at all during the visit without any acknowledgement or greeting upon us entering? Read the room. You obviously don't care about service but are worried about one too many treats for a couple of people just happy to be there and look around. Talk about being unwelcoming. What's the point of advertising treats when your customers don't even feel welcomed to enjoy them? And no we're not there "just for free stuff."

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    Monogram!
    Monogram!
    The purses available in store!
    The purses available in store!
    Beautiful displays

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    Beautiful displays
    Aritzia

    Aritzia

    2.7
    (48 reviews)
    0.5 mi

    Clean store! Busy but each sales associate makes a point to ask what occasion you're shopping for,…read moregive recommendations in your size and then send your clothes to the dressing room for you. Better stocked and cleaner than other Aritzias I've been to in the past.

    I had a very disappointing experience at the Aritzia store in Stanford Shopping Center on a busy…read moreSaturday evening. While waiting for my wife as she tried on clothing, I sat in one of several ordinary, functioning chairs that were being used as merchandise displays. There were no designated customer seats available, and I had seen other customers sitting in some of these chairs shortly before I sat down. An employee approached me and told me I had to get up so she could put two pairs of shorts back on the chair as part of the display. I explained that there were no other seats available, but she still insisted that I move. The same shorts were also displayed on a table directly behind the chair, so using the chair as another display platform seemed completely unnecessary. I did not tell the employee that I have a bad back, but I was already in pain. Because I was not permitted to remain seated, I eventually left the store and sat in my car while my wife continued shopping. This was not about expecting special treatment. It was about basic judgment and consideration. Aritzia should reconsider using functioning chairs as redundant merchandise displays when customer seating is extremely limited, particularly on busy weekends. The store should also train employees to handle older customers who need to sit with more courtesy and common sense.

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    Socks disintegrating after one wear
    Socks disintegrating after one wear
    Aritzia
    Front door. Located by Bloomingdale's near Lululemon , J Crew

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    Front door. Located by Bloomingdale's near Lululemon , J Crew
    Anthropologie

    Anthropologie

    3.3
    (235 reviews)
    0.5 mi
    $$$

    Decent selection of wedding dresses on site. They offered some champagne and bottle water to start…read morethe dress shopping. Got to check out more than 5 dresses with a few quick changes. Wasn't pressured to pick a dress right away!

    My husband and I came across the moss wall art displays at Terrain back in Jan while browsing…read morearound various shops at Stanford Mall with a friend. I was intrigued by them and thought we could use something similar for the empty space above our fireplace at home. I wanted to hang some kind of art other than a painting there, anyway. I did some research online and found similar art work on Etsy. However, I wasn't comfortable ordering online for something the size we wanted without seeing their actual work in person. When our daughter was in town at the end of March, we went to Terrain again to get her opinion and to discuss with the staff there in more detail before deciding to order a single custom art piece. We talked to one of their designers, Reid, about the different options, and told her our budget, the size, the wood pieces and decorative elements we liked. Reid was incredible and so easy to work with. She sent us photos of her beautiful initial design of the moss art base and some decorative options after about a week. After exchanging a couple emails and talking on the phone with her, we stopped by to look at some of the elements in person as we're in the area that day, anyway. We loved how Reid refined the piece based on our feedback, and always kept us posted on any changes in price estimates. The end result looked stunning! When we picked up the moss art, another staff took great care in finding a large box and wrapping it so that we could bring the piece back home safely. We really appreciated it. I signed up for Terrain text message and got a 10% off code. They honored it at the store, as well. Every time we're in the store, we always found something interesting to look at, and the staff were super friendly. It's been more than 6 months, and the moss art still looks great. We love it!

    Photos
    Dress
    Dress
    Anthropologie
    Dioscorea e in terrain

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    Dioscorea e in terrain

    J Foss - womenscloth - Updated June 2026

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