Love love Cassis and their sister store leaf and petal…read more Great selection of items. Always have multiple sizes ( not just 0's). They also have the best sales!!!! Even their full priced items are not unreasonable. The store is always clean. The staff are so welcoming and helpful. I just love dropping by on my dog walks. The girls love stopping in.

Cassis is the quintessential cute boutique in Palo Alto. Across the street from Whole Foods is…read moreimpossible to ignore and not stop by when doing some grocery shopping over there. It has some Parisian allure to me and I adore all the dresses they usually have in store. I also like now this line of mini bouquets, what a nice touch. Perfect to get last minute beauty gift as well. A must visit for those who like to browse for clothes in pretty stores.

Everyone in the new store is so friendly! Their selection was great and I found the experience…read morerelaxing and fun. When I entered the store, the staff was welcoming and I was helped by Erica and she walked me through the different handbags I was interested in. She was professional and friendly and very knowledgeable about the product. After debating on two different bags I chose one that was listed from their website and Erica had it transferred to the store for me. She made the whole process easy and fun and after chatting for a bit, she told me that the bag would be in later that week. When I returned to pick up the bag, Erica remembered me by name and seemed genuinely happy to see me again. Overall , the store has a very classy but fun vibe and the staff couldn't have been nicer.

This review is specifically for Salvador and the three staff members working on May 8th…read more When I walked into the store, I was not acknowledged, despite the store being nearly empty. I then sat for several minutes waiting for assistance with a return, only to be spoken to in a dismissive manner once someone finally approached me. There were only two customers in the store at the time, so the lack of service was especially disappointing. Afterward, I followed up with my SA, who has always provided excellent service, and my concerns were escalated to management. Unfortunately, instead of taking accountability for how I was treated, Salvador responded with an email attempting to justify the behavior by implying the team was busy assisting others. That explanation simply did not reflect the reality of the situation. I responded respectfully, emphasizing that accountability matters and expressing hope that this could serve as a learning opportunity for the staff. I also clarified that my experience should not be attributed to high traffic when the store was clearly not busy. I never received a response. At this point, I question how thoroughly my complaint was actually reviewed. It feels easier for staff to claim they were occupied than to acknowledge poor customer service and address it honestly.

Amazing customer service! They actually took my Small Zipper Tote back! I explained that the gold…read morehardware was making the bag too heavy, and I couldn't carry it before or after I filled it up without excruciating shoulder pain. Even though their policy says bags can be returned within thirty days, they made an exception for me! I'm so happy! They gave me my three hundred bucks back, and there was no pressure to buy anything else instead. I bought the sportier version in mocha without the gold hardware. I like it so much more than the bougie bag! I'm not a fan of gold on my bags. I like the sporty and casual look so much more than the bougie look! So minimalist, so light!!

Oof, awkward. Recent customer service here needs self reflection. I've been a Cuyana fan since its…read moreearly online days when they were only in San Francisco, and both my husband and I have made substantial purchases both online and in store over the years. While I still like Cuyana products, the service in this location is disappointing. You're better off staying online if you can. The last time we were at the Stanford shopping center, we happened to see a sign outside Cuyana that said treats/drinks with Anton (Patisserie). So I excitedly thought why not drop in? We see a table at the back with several treats, and debate which ones to try. Just as I'm debating a second macaron to grab for my husband, the associate approaches us for the first time during our visit. She apparently was watching us from behind, visibly upset and worked up about how it's only ONE per person. Ok, chill, no need to speak like we're thieves or a nuisance -- especially because this is the first time you've bothered to interact with us at all during the visit without any acknowledgement or greeting upon us entering? Read the room. You obviously don't care about service but are worried about one too many treats for a couple of people just happy to be there and look around. Talk about being unwelcoming. What's the point of advertising treats when your customers don't even feel welcomed to enjoy them? And no we're not there "just for free stuff."

Like other reviews that I have written, it is always a hit and miss when you go to any clothing…read moreoutlet store in which Nordstom fits into this category. As any shopper would know, it alls depends when you go and if the store has new merchasdise that has come in. This Rack overall for our latest experience was a solid four as my wife found a party dress for an upcoming wedding and interactions that I had with a female re-stocker was solid as I asked where I could find a particular clothing brand and she actually pointed out the area explaining it would be intermingled with final clearance merchandise.

Every time I visit this location of the Rack, I seem to find lots of good options for my style,…read moresize and price point. The store is always well stocked and semi/organized.

Clean store! Busy but each sales associate makes a point to ask what occasion you're shopping for,…read moregive recommendations in your size and then send your clothes to the dressing room for you. Better stocked and cleaner than other Aritzias I've been to in the past.

Although the store display is cute and I liked going here from time to time, the attitudes amongst…read morethe girls who work here are just terrible. Poor work place culture perhaps ? I don't love the shopping culture of Aritzia. Everyone has to come out and show off what they look like in the clothes in front of each other ? The staff have attitudes here and looking at customers with dirty looks - they would rather be anywhere else and it shows. Management not taking care of them maybe ? Not a great shopping experience. Might be a fun place to grab a small gift for a family member, but I'm done buying clothes at Aritzia ! Good luck to this business model !

Excellent selection, pricing and boutique structure. The store is larger that might seem when you…read moreget into, and it has everything you crave for in terms of gift giving: candles, dried flowers (I love them in this and their sister store), soft good quality sweaters, shoes, hats, scarves. The person who helped me was very attentive and zero pushing. I like the location and it is always worth a visit even if to see pretty things.

This has been my feel good, look good, place for decades. I find black tie event apparel, killer…read morejeans , shorts, boots , heels, jewelry, scarfs, gifts and last but not least the energy , inspiration and personal style of Judy O. never disappoints . She is on her game !

I had a lovely experience visiting this store today. I was greeted very warmly by the staff working…read morethere. All of the workers wore beautiful clothing and held themselves high and that was very noticeable. I browsed around and there were many beautiful pieces of clothing and jewelry. I only purchased one thing but I plan on returning for some Christmas shopping. I really enjoyed the atmosphere of this store and the lovely staff. They wrapped my purchase very nicely too! All of those little things mattered and left a good first impression!

Service Quality…read moreSelection Value Lots of different and charming items from clothes to scarves, jewelry, purses and more.

Selections are great!…read more Have to come back and we came back twice today-hahaha! It was also tidy and organized-love that!

one of the best thrift spots i've been to in the bay! everything here is really high quality and…read morenicely curated. all the racks are extremely well organized as well! lots of great brands such as madewell, reformation, banana republic, and many designer brands too. the service was very friendly and the items are priced slightly above average but still fairly priced. i would definitely recommend fillmore & 5th and come back to shop more!