Sham and a Shame
I am not familiar with the independent living or skilled nursing portions of Fleet Landing however if you are considering the Assisted living area (Leeward) beware. Unless you are planning on being an advocate for your loved one and they don't need to eat, they will be neglected here. And management is totally non-responsive, and NOONE takes any responsibility for anything.
5 short months my mom experienced...
1) An aide "roughing her up" in the Rehab Center (Derfer) Of course they "could not identify" the abusive employee although they did express concern. (Maybe they put a strongly worded letter in the staff mailboxes.)
2) After a stay in Beaches ICU she was admitted to the rehab center (Defer). There was 1 initial meeting with the entire staff and our family with the assurance of weekly comprehensive follow-up...Didn't happen! Zero follow up to track progress. Even though the paperwork stated weekly progress meeting would happen and the family, nurse and assistant showed up at the appointed time, the Social Worker and other specialists did not attend and told us we were mistaken. When confronted with her course of care, the Social Worker pointed at the Speech Therapist who pointed at the Doctor who said he didn't know anything about the patient's condition (5 days after admission under his care) who then pointed back at the Speech Therapist. Total neglect in Derfer to the point where she had to be taken by ambulance to the Emergency Room. Not once has any member of the DERFER staff taken responsibility for inactions or wanted to see how they could improve. They do not care.
3) Honestly, no joke...Leeward Building serves the worst food you can imagine. Mystery meat at any High School is better than this stuff! We should have suspected something was uncool when we were not offered lunch when initially visiting the facility AT LUNCH TIME! Our family members have eaten in all the restaurants on campus, breakfast, lunch and dinners. Every other location on campus has good quality food. The active, independent residents dine in these facilities. Leeward consisted of low quality, poorly prepared and grossly plated meals. Most of the residents are wheelchair bound, frail and have slight memory or communication problems. They primarily rely on their food from Leeward. And most dine alone. They have no advocates. My mother is wheelchair bound and shouldn't have to ask someone to push her to other restaurants on campus or wait in the lobby for the shuttle to eat lunch or dinner.
We were told that Leeward held a meeting with residents who expressed their concerns about the quality of the food. Zero follow up with residents after this (And several other) meeting. I started asking anonymous long time (10-20 yr) employees about Managements' responsiveness and specifically about the quality of the food in Leeward. I was told across the board this has always been the case at Leeward. The remainder of the community's food quality is good. Obviously, this is a large corporation whose bottom line is affected by food expenditures. I even looked up the biography of Elvis the Head of Food at Fleet Landing, and his leading comments are about growing the footprint of Fleet Landing facilities. I'd say he needs to get things "as advertised" before they expand.
If Fleet Landing advertises quality food prepared by competent chefs/staff, that is what the feeble residents of Leeward should expect. It is certainly what they are paying for at $5,000/ month! This is a sham and a shame.
4) Management in every department has zero to very slow and obscure response time. A major billing error was discovered during my follow ups with my Mothers LTC. Fleet Landing erroneously cancelled her LTC policy. No explanation. Fortunately, I was able to work with the LTC company to get it reinstated. And now begging the departments to send me all correspondence concerning our account. (I had requested being copied in on all aspects of her care/residency several times when she moved in and sporadically got correspondence after asking why I was not receiving information)
As another example I have an email in right now to the head Administrator (After 2 weeks of phone calls and leaving messages at the front desk because she won't return a Voicemail) about the policy to cancel her residency. Crickets....
6) Doctor on staff is a quack. His office never sent a referral HE REQUIRED to a specialist. After calling the Leeward Medical office several times and being assured they were sending the referral, we called the specialist directly who said they never received it. I called Fleet Landings doctor to discuss this and Mom's care and never received a return phone call. read more
