After a very stressful situation involving a vehicle we had been waiting months for, General Manager Manny stepped in and completely changed the outcome. Quite honestly, we would not have this vehicle today if it weren't for him. Manny was incredible from start to finish and truly went above and beyond in every way possible. He worked tirelessly to get the exact vehicle we wanted back from another dealership and never stopped fighting for a resolution. It was clear that making things right and ensuring we were happy was his top priority. His professionalism, dedication, and genuine care for his customers are rare to find, and we are beyond grateful for everything he did for our family. I also want to recognize Kevin, who was absolutely outstanding throughout this process. From start to finish, he was responsive, patient, honest, and incredibly helpful. He took the time to answer every question, kept us updated, and made sure we felt comfortable and informed every step of the way. What stood out most was how much he genuinely cared about helping us get the right vehicle rather than just making a sale. He followed through on everything he said he would do, was always available when we needed him, and made the entire process feel smooth and stress-free. Exceptional customer service is hard to find, and Kevin truly exceeded our expectations. Matthaus was also incredibly kind, welcoming, and attentive throughout the entire experience. He consistently checked in on us, kept us informed, and made sure we had everything we needed. His positive attitude and genuine kindness did not go unnoticed. What could have ended as a very disappointing experience turned into an exceptional one because of Manny, Kevin, and Matthaus. Their communication, professionalism, and commitment to customer satisfaction were outstanding. They didn't just sell us a car--they restored our confidence and made us feel valued throughout the process. Thank you, Manny, Kevin, and Matthaus, for going the extra mile and making this happen. We absolutely love our new vehicle and are incredibly grateful for all of your hard work. This team proved that when challenges arise, great leadership and exceptional customer service can make all the difference. read more

Pomona Kia - Car Dealers Near Me - Pomona, California

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My wife and I recently purchased a vehicle from Kia Pomona, and I wanted to recognize the team for turning what started as a stressful situation into an outstanding experience. The biggest reason we are driving the vehicle we wanted today is because of Manny. When things didn't go as planned, he took ownership of the situation and did everything possible to make it right. He went above and beyond to locate and secure the exact vehicle we had been waiting for, even working to get it back from another dealership. His commitment to customer satisfaction was truly remarkable. Manny never made us feel like just another sale--he genuinely cared about finding a solution and making sure we left happy. Kevin was equally exceptional throughout the entire process. He was professional, knowledgeable, and incredibly easy to work with. He kept us informed, answered all of our questions, and made sure everything moved smoothly from start to finish. What impressed me most was his honesty and dedication. He followed through on every commitment he made and consistently went the extra mile to ensure we had a positive experience. Customer service like that is hard to come by, and Kevin set the standard. I also want to thank Matthaus for being so welcoming and attentive. He was always checking in, keeping us updated, and making sure we were comfortable while at the dealership. His kindness and professionalism were greatly appreciated. Buying a vehicle can sometimes be stressful, but this team worked together to make us feel valued and taken care of. Their persistence, communication, and commitment to doing right by their customers did not go unnoticed. A sincere thank you to Manny, Kevin, and Matthaus. Because of their efforts, we are now driving the exact vehicle we wanted, and we couldn't be happier with the experience. read more

Pomona Kia - Car Dealers Near Me - Pomona, California

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Be prepared to wait. About 3 weeks ago I made an appointment for standard mileage service and waited 4 hours for everything to be fixed. And there was a problem with my tire which costed me extra. (Not their fault) they got everything done with great attitude but the catch is the wait. Shortly after receiving service. A Dash warning light came on saying that my tire pressure monitoring system needed to be checked. After trying to book an appointment which the only one available was two weeks after seeing my light went on so that also kinda sucked. Fast forward to the appointment and I arrived early due to other prior events being cancelled so I arrived as a walk in and only one thing needed to be fixed. After waiting so long just for them to moved my car in it sat there for at least 1.5 hours. Then the front desk lady said the mechanic had to go on lunch, then they told me that the person who was working on my car said that it would still take another hour after finally getting to my car. Then after an hour and 30 minutes I walked in due to frustration and was told that they installed the part but the new part also failed? so after a Total of 5 hours waiting. Left with nothing done. Arrived around 11:07 AM, didn't leave until 3:08 PM. So appointment or walk in you'll be waiting for a very long time. And always the possibility of nothing getting done. But wait there's more after I left. I got onto the freeway and started hearing a thudding noise under my car and I was on completely smooth road so I made a U-turn and told them the situation and the mechanic came out and got into the car with me to ensure that I wasn't, I'm assuming, lying about the noise and he heard it immediately and went to go and fix that problem. Makes me wonder if the mechanic in question was paying full attention. After all of that, I went back into the front desk to ask them what my next steps were, and they said that I would need to then come back after they received the part that they had but failed to successfully put into my car and that when I come back, they will give me a loaner car so that way I don't have to wait as long as I did and they can take the full time that they need to work on my car mind you my car is a 2025 Kia GT line so it's not like it's old or have a lot of problems. In the end they are going to hopefully make it right when my car is completely fixed, but as for this experience, I'm giving 2 stars. read more

Bought a Sportage here and it was such a pleasant experience! Jesse Varela was so knowledgeable and helpful throughout the whole process and we couldn't be happier. He's also just a really nice guy and was fun to chat with! Definitely recommend Pomona Kia if you're thinking about buying a new car. And ask for Jesse, he's the best! read more

Pomona Kia - Car Dealers Near Me - Pomona, California

Worth the drive from Hermosa Beach! We visited local dealers and right before we were about to locally purchase our EV9, we were researching specs online, an ad for Kia of Pomona popped up. We called and were immediately connected with Christian, who was knowledgeable and helpful from the start. Once we started talking numbers, he transferred us to Tristin, who promised he would make the one-hour trek worth it, and he absolutely did. Christian, Tristin, and Kevin were all amazing: friendly, honest, helpful, and never pushy. Tristin lived up to his promise and made the deal worth the trip, Christian made the test drive easy, and Kevin took the time to show my husband all the EV9 features and gadgets. The whole office stayed open at least 1.5 hrs after closing:o Great service, great pricing, and genuinely good people that care about customers! I highly recommend Kia of Pomona! Thanks again, Tristin, your first-class service clearly sets the tone for the entire team read more

Pomona Kia - New EV9 - Car Dealers Near Me - Pomona, California

We needed a bigger car for our growing family and after looking at several options, the EV9 was the perfect choice! Kevin was patient, knowledgeable, and made the test drive fun and stress-free. He worked hard to get us a great lease, and Manny went above and beyond to make sure we were treated like family. This was honestly one of the best car-buying experiences we've ever had. Highly recommend! read more

Pomona Kia - EV9 - Car Dealers Near Me - Pomona, California

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Very disappointing. Avoid the sales person that goes with the name "Q". I live about 40 miles from this dealership and discussed the exact model I wanted over the phone before making the trip there to finalize the purchase. Unfortunately, when I arrived, I was told the vehicle we discussed was "no longer available." They initially tried to steer me toward a different model, and only after I insisted on my original preference did they locate the GT-Line I wanted at another dealership. I was told the vehicle was only about 30 minutes away and that it would arrive by the time the finance paperwork was completed. Instead, we ended up waiting nearly 4 hours for the car to arrive. When the salesperson finally returned, he walked in casually with a fast-food drink in hand, then disappeared and handed everything off to another salesperson to complete the process. Overall, the experience felt disorganized, misleading, and frustrating -- especially after driving such a long distance based on the information provided beforehand. read more

Very friendly staff and welcoming. Willing to work with you and made the car buying experience very pleasant.

Manager Manny for his incredible customer service! He truly went above and beyond, and I have a lot of respect for him. I hope my son can come to see you soon before the end of the year. Franky handled all of our paperwork with great care and attention to detail. Thank you! A big thank you to everyone involved! Tristan, I appreciate you showing me how to use everything in my amazing new car! I highly recommend Manny, Tristan, Franky, and Drew! read more

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I'm extremely disappointed with my experience at this dealership and felt my time was completely wasted. Before coming in, I confirmed multiple times with three different people, that the out-the-door price I was quoted was for a GT-Line Premium Package. I was very clear about what trim I wanted, and each time I was reassured that the pricing reflected the premium package, not a standard model. Once I walked through the doors, that story completely changed. I was then shown a standard package, and when I pointed out that I came in specifically for the GT-Line Premium Package, the numbers suddenly increased well beyond what I was originally quoted. This feels like a classic bait-and-switch. I understand dealerships want customers in the door, but confirming pricing and trim details multiple times and then changing them in person is misleading and unacceptable. If you're looking for transparency, honesty, and respect for your time, don't come to this dealership. I've since reached out to other dealerships that have been completely upfront and transparent from the start. Your time, money, and business aren't valued here you're better off going somewhere else!!!!!! read more

I shopped for a 2027 Kia Tellurides for three weeks. I finally found "Q". Q helped me find the deal I had been searching for. If you want to get hooked up ask for Q. He will do everything he can to make the deal happen. VIP service. read more

ZERO STARS!!! Do not recommend to take your car to Pomona Kia service repair, they take parts from your car service manager is an idiot very unprofessional and rude. Trying to take advantage of people. They kept my car engine cover to my Kia and expect for me to buy one to replace it. Unbelievable very untrustworthy. Beware!! DO NOT TAKE YOUR CAR THERE!! Pictures below this is how they returned my car. And won't replace my cover. read more

Pomona Kia - Car Dealers Near Me - Pomona, California

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This was my second time here, and it went great again. I've been to other Kia service departments and didn't have a great outcome. But, this location has been great both times. When I got there, I was instantly acknowledged and notified I was going to be helped shortly. They mentioned I could go inside to see a rep in there. When I walked in, Brittany, who was already helping out someone else, mentioned she'll be with me in a moment. I was early for my appointment, so I wasn't in any rush. She greated me with a great energy and a smile, and confirmed my appointment. Brittany mentioned that it would be about an hour and even asked if I wanted my car washed. It was exactly an hour, and my servicr was done. She said that everything was fine, just to keep an eye on the tires that might need to be changed soon. It was another great experience here at this location, and I have two locations that are half the distance from me that I can go to, but I would rather come here instead and have Brittany help me out if possible. read more

Went to a couple kia dealers in our area and ended up in Pomona. I called ahead and time and they were able to answer my questions on what i was looking for, Joe helped us out from start to finish, answered our questions and concerns and made us feel as comfortable as possible. We ended up with the 2025 Telluride EX. Joe and Nino really helped us out today to upgrade our family car, definitely recommend! read more

Pomona Kia - Car Dealers Near Me - Pomona, California

Lacks integrity. Web offers are bait. Engaged in a web advertised deal and then was told rebates are gone. Yet they still keep the post live. Don't waste your time. read more

I bought my first car here and used to get service all the time. When I bought my second Kia. Unfortunately they did not have the car that I wanted so I bought it from another dealership but it continued to go and get my oil change and my services here. The last couple times I've gone the service has been less than perfect. The service was fine but the people in the office for service really need to learn how to be more genuine. There was a noise in my car and one of the service men drove with me to see if he could hear it. And of course when I took him for a drive the noise was not as loud as it normally is in my car when I'm alone. Basically he dismissed me and said we did not know what the problem was. He said that he could put the car up in the air and see what was wrong with it, but if they couldn't find a problem that I would be charged which did not make any sense since I'm under warranty. So I went to my original dealership where I bought my car Garden Grove and they went above and beyond to make it right. I would recommend if you need service done. I would go to another dealership where people are more personal and welcoming. read more

I would be remiss if I did didn't take time out of my day to create this review. The staff at Pomona Kia TOP NOTCH! Christian our salesmen, young, but has the customer service skills of a seasoned professional. Christian is a growing star. When you pair Christian with a manager like Daniel, that's guaranteed success! Negotiations is all part of car buying, and this process was all done respectfully with class. I HIGHLY recommend visiting Pomona Kia (make sure you start with Christian) and make sure Daniel is the manager that day. Such a team and we will happily be enjoying the new car and sending our friends and family Job well done Pomona KIA. read more

The service department is horrible. I took my Forte GT there twice. Both times they did not perform the service (tire rotation) they were supposed to do. I would not trust this service department and now go elsewhere to get my service done. Beware if you take your vehicle here. read more

we met Elijah here at Kia and they are right the help credit problems we bought our Kia carnival that's 61k but lowered to 50k with a choice with any color from riverside, it was fantastic. read more

First off shoutout to Brittany in the service department!! Having your car break down is such a stressful experience but she made the process so much better! Brittany gave me frequent updates, was clear about the work that was needed, and hooked it up with a shuttle back home after I dropped my car off. This queen deserves a raise ASAP!! The service department was quick with the repairs and had it done on the exact day they said it would be done. They even gave my dusty ass optima a little wash before I picked it up lol All in all, a very positive experience here at Pomona Kia, highly recommend the service department here! read more

My experience here was GREAT once again. It was my second time coming to see Kevin here at Kia Pomona. A big thank you to Kevin for helping me out with getting the Kia K4 GT-Line. VERY satisfied with his service and my new car!! Kevin was very attentive and knowledgeable. He made me feel welcomed and was patient with me, answering all of my questions/concerns. Even went for a test drive and fell in love with the car; he was explaining thoroughly all about the car as we took it for a test drive. He answered all of my concerns and definitely made me walk out happy with my new car! read more

My first time buying a KIA and my experience was amazing! I worked with Tristin who was very personable, patient, and knowledgeable. He took the time to explain all my financing options which made the experience less stressful. He also wasn't pushy which is an experience I have had before and this was a refreshing change. If you're in the market for a new car, I would definitely consider going to this dealership but the smoothest and nicest experience hands down! Thank you Tristin! read more

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I called for an appointment and spoke to a lovely young lady named Amanda who set up my appointment for a recall notice. I kept putting this off because I did not want to go to Citrus Kia in Ontario- Fontana which is where I bought my Kia due to their service department being horrible! I met with the service Manager named Mike who was very professional and helpful. He reassured me I was in good hands at Pomona Kia and he was right! He inspected my car upon my arrival and pointed out a couple of things that should be repaired which I again was putting off because I did not want to go to the service department at citrus motors. Mike was very thorough and true to his word. My car was left for a couple of days and I was also provided with a rental that was waiting for me upon my arrival. I could not believe it! Mike you and your team are awesome, thank you thank you!! My car feels great!! Pomona Kia you have gained a new customer. read more

Time estimate was accurate. Work seems to be done well. Attendant was helpful in better use of some of the bells & whistles on my 2023 Kia. read more

My experience with Pomona Kia was fantastic. Starting with the GM Manny who greeted me as I pulled in their dealership. We chatted some while I waited for the the car I was interested in was pulled to the front. Very sincere and caring was what I gathered from him. No phoney " over the top niceness" but just genuine conversation. He was involved all during my time there asking if there was anything I needed, offering water, coffee, snacks or just answering details about the car. I mean what GM does that? I've bought 40+ cars including many LUXURY dealerships and never have I felt better treated than here. Joe in sales took me on a couple of test drives and was very knowledgeable about the cars I tested with him. Again no pressure. I ended up with a new Kia Carnival for a great deal, everything transparent and smooth, including the time spent with the finance manager, who after finishing all the paperwork came out to the car and personally showed and walked me thru all the features this vehicle has.. and it has a lot. Never had a finance manager care enough to do that before either. I promise you that if you are looking for any Kia or any other cat they might have on their lot, you will se very pleased with the care and stressless time you will encounter... weather you buy a car or not. read more

I just bought a new Sportage EX at the Pomona Kia after approaching nearly every other dealership in the LA area, and being constantly subjected to upselling. They got my business primarily because Kevin Duarte, the salesman, was immediately responsive to my online inquiry, and because he was quickly attuned to my special constraints. He really worked hard to secure the deal, figuring out that I don't need certain options, and finding the car that meets my need at a different dealership, and securing it for me with a good deal. I was really pleased with his clear and straightforward communications skill, and that impression persisted when I met him in person to pick up the car the next day. The whole buying process was quick and smooth, and I can't say much more than that because I only interacted with Kevin and the financial person, and that's a good thing. read more

One word. Amazing. Here's another one. Fantastic. Shoot I'll give you one more immaculate! These people were so nice helpful and willing to cooperate with my sister and I. They were super friendly and tried their best to give us the best deal they could us. Ask for Kevin and Daniel! They helped me get me my first car. Bless these people. 777 (inside joke) that's how great they are. read more

Went in to look at a lease on a car, and wanted to see pricing. Pricing came back $200 higher than what was advertised online, and when I asked why I was told for "taxes, title & fees". When I challenged this answer because those should not almost double the car payment, I was told "my manager doesn't see you as a buyer today so he's not giving the best price." Would not recommend going to this dealership. read more

Just wanna thank the manager of Kia Pomona For making things right with us I do recommend reviewing the car and contract and making sure it is everything you asked for before leaving with the car from the dealership no complaints manager made everything right will continue doing business with Kia as well as services. Thank you Pomona of Kia for doing what was right. read more

Like most of the reviews I read before deciding to come into this dealership, I had a great experience. I went to STG before I came to Kia of Pomona and the sales man over there was just horrible and money hungry. The 2nd I stepped into Kia the experience was completely different. Kevin is on a lot of the reviews here and I see exactly why! He's a very knowledgeable dealer and gives great customer service. I told him my situation I had previously like I explained earlier and he did his best to give me the deal I was looking for! I ended up leaving with the car I wanted ( Kia K5 2022 GT- line ). Honestly I can say this is the 1st time leaving a dealership in a great mood! The way they handle customers here is how they keep them coming back. I will 100 percent be coming back if I'm in the market for another Kia later on in life! read more

Pomona Kia - 2022 Kia K5 GT-Line - Car Dealers Near Me - Pomona, California

If I could give ZERO stars for the service center I would. This service center has no respect for their customers and are not truthful. They do not communicate or call you back to provide status on your vehicle. You cannot reach anyone when you call. And on top of their horrible service you have to wait weeks for an appointment. DO NOT TAKE YOUR CAR HERE! I brought my car in with an appointment I waited weeks for and didn't hear anything all day from the service manger Mario, I called 4x left messages and had to escalate with sales managers to get a call back. When he called me back at 4:45pm (15 minutes before they closed) he told me he was so busy he didn't even get to my car!! So not only did he not get to it he had no intention of calling me and letting me know, he left me stranded without a car! When I picked up my car the following day they had scratched my radio head unit, and are refusing to fix/replace it. And after getting my vehicle back scratched, the issue with my audio system still was not fixed! The dealership refuses to provide info on the general manager or anyone to help me resolve this issue. The service manager called me a liar saying the radio unit was scratched when it was brought in - which it WAS NOT! My car is in impeccable condition inside and out! When I asked him to show me where they documented the existing damage before working on my car to prove it was there he said "oh we didn't do that, but I just remember"! I am so frustrated and upset, I regret ever purchasing a vehicle here!! I have filed a formal complaint with Kia Corporate and will not rest until they make this right! I hope I save someone else from making a mistake and taking their vehicle here! read more

Pomona Kia - Scratches and dents made when it was being serviced! - Car Dealers Near Me - Pomona, California

I recently purchased a car from Pomona Kia. Their sales person (Kevin) is nice and responsive. The sales person replied my message timely and picked up my car from a port far away from Pomona in the same day. So, I could go home driving my new car. However there is an issue I bothered me: The quote they provided included an MSRP that was higher than the actual MSRP on my car's window sticker. That information was not clearly disclosed. Because my car was not in their inventory, so I couldn't see the actual window sticker till all purchase process completed. When I questioned this, their explaination was the OTD of my car matched the OTD they told me, so the breakdown of the quote didn't matter. But in my mind, the breakdown of the quote does matter. Anyway, I am satisfied with my new car so far and enjoyed driving it. read more

They are so professional, i got my 2024 Niro touring same day i went. I've been in many dealers & i was so board with the sales persons back & forth to their manager & that never happened on pomona kia. I drove 35 mile's to get there & it Worth's a lot. Love it. Also special Thanks to KEVIN (Sales perosn) MANNY (MANAGER). In general read more

Called to arrange test drive of a vehicle on the lot, as advertised. A friendly receptionist told us to come down and the car would be ready. Upon arriving we were asked to wait for the sales person (10-15mins). After meeting at his desk he asked us which car we wanted to test drive, even though we had already called in advance and spoken with another salesman regarding our purpose for our visit. Then after waiting an additional 10 minutes we approached our wandering salesman to inquire what the hold up was. He said he couldn't find the keys and asked if we could come back later. All in all, it was a waste of an hour and customer service and transparency did not seem to be their priority. Disappointing. read more

Terrible customer service. They sound nice and seem helpful, but no one seems to want to actually help. It's been three days of attempting to get a hold of anyone with a pulse that could help with a recall question. If they put you on hold, the call drops. If you leave a message and number for a call back, it wont happen. You want to give them the benefit of the doubt, but every chance to do their job falls short of bare minimum. read more

Zero stars!!! The service department is very unprofessional. I suggest to never do your service here ever so far. I've had a worse experience with the employees management. I've asked the manager to call me and no respond. I've also called the manager and I get the runaround saying he's outside he's on a call . read more

Our purchase went well. Kevin was very friendly and kept us in the loop all the way. Highly recommend this dealership!

Pomona Kia is a great dealership to work with! My family and I appreciate Kevin's hard work and communication with everything.

Having massive issues with Kia. My engine seized due to the recall, and they're refusing to fix it. As far as Pomona Kia specifically, no one in the service department EVER answers the phone, and when I try to call other departments, they're very rude. Appointments are 2 months out. I was originally told I can have my car towed to sit in the lot until someone could evaluate it (which would be around a 6 week wait), so I called the next day, and they said the lot is full. I've been calling for days, and can't even get ahold of anyone to ask if the lot is still full. Go to Puente Hills Kia, 9 miles away from this one. read more

The communication with this dealership was subpar. I worked with Tristin and Cynthia. After agreeing to a price, they would not honor it the next day and wanted a dealer markup. Being a serious buyer, I tried contacting them, but they did not even respond to emails as they did the first time just to get me to go in. I got tired of playing these games, and contacted Citrus Kia in Ontario. Got a quote over the phone which was below msrp and went in and purchased the same day. Citrus Kia was very professional and everything went smoothly! Day and night difference between Ontario vs Pomona. read more