I believe there is one thing about taking your vehicle to an auto shop to have work done and it's another thing to be educated about what your vehicle needs. I went to a Quick Lube to get an oil change and quick the lube and I discovered they never lifted my vehicle up in the air to do a thorough inspection. I then had a starting issue so I took my vehicle into another repair shop. After a couple hours they called me and I took the conversation as, it's going to cost $1,200 to fix your vehicle, do you want to do it? The reason my vehicle wouldn't start was because of the battery, however, they did tell me that it needed a lot of other work. I wish they would have educated me on what is needed and why its needed. I was referred to Mark and his staff because of this bad experience. Mark did a thorough inspection and then explained to me what was wrong with my vehicle and what it would take to get it back to new condition. We sat down and set a plan that fit my needs. That is what every auto shop should do if they want to get and retain customers. read more