Reliable and helpful! Always take my car to Rusty's and also naught my car from Rusty's!read more

My husband and I were pulling a U-haul from Minnesota to Missouri recently, and our Suburban engine…read moredeveloped severe issues. It was barely able to get up the hills on the freeway in Iowa. We found Rusty's shop and he was so kind and helpful. he sold us an older Suburban, making sure the trailer lights worked, hitch replaced, everything ran right, etc. and got us back on the road that day. He also held our broken car for us while we completed our journey and was willing to replace the engine for us if we wanted. He's a fantastic mechanic and well worth going to- even the other local garages recommend him.

Drove 5 hours after we had a deal worked out to trade my car in for a truck and my car was to be…read moregoing to another dealership I have done business with based on our pricing and agreement. Once the car got on the lot they noticed how nice it was and aren't sending my car to the agreed upon dealership for the price I took for the trade in. This car they "don't have the market for" per the text I got. Sleezy dealership and sales manager personally wants to keep the car stiffing the other dealership that did the leg work to get me into the truck and had money and shipping lined up for same day pickup on trade in day. Id stay away unless you get everything in writing and even then I would still stay away. Best part about this dealership was the closing table to leave.

My wife's parents bought three cars from them in the pass. So when I moved from Des Moines I…read morethought I would go there to get work done.First red flag was they didn't have any Complementary cold drinks . I went there for 30 minute software update on my FCA. After an hour they told me there's two updates so It should be about one more hour. After another hour he said the downloads were not working so I should be another hour. After 3 hours and a few minutes they finished. Thought maybe they would rinse the car or fill windshield wash fluid. They didn't check the software they updated the wrong update. Wasted over three hours there for nothing. Ended up driving back to Knoxville and calling tech-support spent an hour on the phone fixed it that way

I remember buying my first 2000 Cadillac DeVille from Betts now Willis which used to be supreme in…read moreService under Lebada & Terry & Jo Ann. My how times have changed in the Cadillac service department. Three weeks ago I took my 2008 Cadillac SRX in to install a new instrument panel since my lights went out on my dash. Since this is an older model (no longer make parts for this classic) they replaced it with a used part from the "junk" yard with only a 90 day guarantee. In repairing the dash they broke part of my classic dash and had to shop around for repair pairs to fix the damage they caused. It's been three weeks and they finally found a part a week ago in Indiana, and I am still waiting for the part and completion of the service. It makes you wonder whether keeping your "classic car" is beneficial considering the wait time for parts, service and repair. Gee, I long for the good old fashion service days when repair was much simpler.

My husband bought a Grand Wagoneer from Willis a year ago and we returned to Willis to pick up a…read morecheap commuter car for work which was a 2017 Mercedes GLC 300. Two months later, the weather dipped into below zero temps, we smelled gas fumes and the smell only appears when you're warming up the car and when it's really cold. Found out, Willis did not run the VIN number or fix the recall on it and will not work with us to our satisfaction. After 2 months, Willis told us the car depreciated $6500 which is 1/3 of what we initially financed since we now have to eat that money. We went across the street to Mercedes to fix the recall issue. Obviously, Willis did not complete a multi-point inspection on this used vehicle as they initially stated. I just found out $2000 more needs to be done to this car to pass inspection. I believe Willis knew this car had issues which was not disclosed, and passed it off to the next unsuspecting customer. We were told Mike Thomas would call my husband to discuss further. That was 2 weeks ago. They are no longer a reputable company if they continue to treat their customers with disrespect and lack of integrity. Since Mike doesn't feel necessary to speak to us, we just went to a competitor of theirs and purchased a new vehicle for our daughter. I will not return to Willis due to their poor customer service.

Good guys. I bought several cars and a truck from them over the years. Clear back to there days on…read moreHubbell ave. Just took my daugter down to get her first car. Terry helped me pick out a reliable and safe car for her. Will definitely do business with them again.

From the owner: Located in Des Moines, Iowa, Hubbell Motors Inc. is a pre-owned, late model dealer that provides…read morecustomers with a complete automotive experience at competitive prices. We've been dedicated to customer satisfaction since opening in 1999. You'll be able to find a variety of makes and models in our inventory, which we update regularly. From BMWs to Subarus, we have it all -- get ready to test drive your dream car.

We bought a used truck here. Drove it off the lot, and the first time I drove it further than 5…read moremiles, it started throwing an error related to the 4x4. Granted, I had been told there was some residual warranty left but it was actually sold as-is. I purchased and extended warranty, but it was still in a "pending period", whatever that means. I was scared we would be on the hook for the repair, somehow, because that is how our luck seems to go. But, hallelujah, they made it right and covered the repair.

I bought my car here and all my service on my car has been here also. Dodge Journey 2015 a few…read morehiccups along the way but overall good service in the 8 years since I bought the vehicle.

My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!

untrustworthy crooks. they will literally tell you anything to get you to purchase even though…read morecategorically they know it to be untrue. Especially when it comes to warranties. Do not trust anything they sell you and don't pay for anything extra when purchasing a vehicle. I would also highly recommend going to any other Toyota dealer.

The worst experience ever!!!!! Could never get the paperwork correct!!! Still not right. Bought…read morea truck less than 12000 miles and has electrical issue and they refuse to take care of it!!! Other dealerships we have talked to said they are the worst to deal with to repair issues!!! Will never go back!!! Will let every person we know , know about this and to stay away from this company!!! When other dealerships stated to stay away from Shottenkirk in Waukee, we should've known better!

We bought a car, when we went to do the finance and they told us this bank with them do the…read moretraditional bi-weekly payment and when it was time for me to set it up, that was not the case. I call the dealership and they were not helpful. I didn't have any issue with the sales but finance person lie to us. Also we told them who we work for, didn't even bother to look the discount for us. After we sign the paper, we told them we have family work for GM, they will unwilling to redo the contract. So we lost out at least $1200 out on it. The whole thing is very dishonest. The extended warranty was 2000 more then another dealership, I won't be surprise any else is too. I would not recommend them to anyone unless you want to get screw over. All they care about was sale, but not the customer. This would be the last car I would buy from them.

The easiest car buying experience I've ever had in my life! Our sales person, David Allmon, greeted…read moreus in a warm and friendly way when we arrived on the lot. Quickly, I was test driving a Jeep Wrangler Unlimited. I've wanted a Jeep so long as I could drive. Today was the day! Without any haggling they gave me a generous offer for my trade. It's State Fair time so they have lots of manufacturers and dealers incentives on vehicles. I found out my best friend got a minivan the day before from them. His experience was the same as mine. Beginning to end about 2 hours, with no wasted time haggling, all things being purposeful with a friendly salesperson to help. Imar, the Finance guy was kind and fast tracked things so I could surprise the kids after day camp with dad's new Jeep. I 100% recommend David and Deery Brothers Waukee. It's great to see in the large automotive world, smaller family dealers thriving. It's definitely due to their friendly and customer service centered business model. Shop local, drive to Deery!

Zero stars! That is what this dealership receives. (OH, I guess it won't even let me post without a…read morestar rating, still zero stars) This has nothing to do with being a disgruntled out to get someone customer. Several, several times I had tried to communicate issues about the car I had purchased , even prior to walking out the door with it. Terrible, terrible customer service. They took a test drive in my car, must have stomped on it, when I got it back my canned drink in the console had been crushed and there was liquid all over in the console and cup holders. Tried to sell me the vehicle with a fuel line leak, had to take it to a third party for the dealership to even acknowledge the issue. Several, several times I had tried to address brake and rotor issues, took it to a third party, provided the report to the dealership, all they did was lie and cover up. Said they had replaced the rotors and brakes. Months later, still having issues and another third party said rotors were warped. When you buy a car from this dealership they make sure you will come back to spend MORE money just to fix the issues on the car they sold you. Mouse nest in the engine bay area, flat tire, etc. Craziest part of it all, it was a certified vehicle. I was even offered positions to work at the dealership, bribary?? Poor service, lies, does NOT care about reputation obviously. I would steer clear from ever purchasing any vehicle from this location. The laws make it very hard to sue a dealership so I am attempting to save the future consumer time and money. Please do NOT waste your time. They are snakes

I looked all over the US for a truck due to semiconductor shortages related to covid19. I ended up…read moreflying to Iowa from Scottsdale to buy. Honest, upfront and fast when I bought my 2021 GMC Denali from Eric. Even when he was off for a day his coworkers stepped in to help me get what I needed. It was a pleasure working with them and management/ownership should be proud of their employees and the culture they have created. I worked with Eric, Steve (helped while Eric was out), Teri, and Haley. all very professional and courteous of my time. Thanks all for getting me in the exact truck I wanted!

Terrible service. No follow through on promises after the sale. No one responds to phone calls or…read moreemails, voice mailboxes are full. Do not recommend.

We had to last minute find a new car before the New Year. As we all know there is limited new car…read moreinventory, we were striking out all over the U.S, until I came across Deter. We worked with Chas and he was the greatest, laid back guy. He coordinated my husbands flight arrival in Omaha and was waiting for him when he landed. Deter has won our continues business in the future. It was easier than doing Target pick up. Thank you for a WONDERFUL experience

This has been the most horrible experience of a customer service to say the lease . this started…read moreabout a year and half ago my car is a BMW 750i and its door on the passenger driver side went out . Took it to deters and put the parts in and labor for the door came out 1,100 and with a warranty so two weeks before warranty was out the door broke same thing fixed but charged me for parts cause they said that it was something different that caused it . (water was getting in the door some how ) you would think they would seal it and fix and send me on my way . So just yesterday same thing happen either they don't know what the heck there doing there just being neglectful and not fixing it right . after spending 2100 .0 they would think they say bring it in this is on us . No not the case ! Taking advantage of the elderly and the disabled !! Don't go there is the worst place I have ever delt with and have been on this earth 55 yrs. Go somewhere else. they can care less for elderly people what goes around comes around they'll be getting there Karma .FYI the owner dosent take complaints even if you ask for him only the assistant manager does. I wonder if he cares ?!!!! Don't have your doors fixed at this place go some where else .!!!!!