I remember buying my first 2000 Cadillac DeVille from Betts now Willis which used to be supreme in Service under Lebada & Terry & Jo Ann. My how times have changed in the Cadillac service department. Three weeks ago I took my 2008 Cadillac SRX in to install a new instrument panel since my lights went out on my dash. Since this is an older model (no longer make parts for this classic) they replaced it with a used part from the "junk" yard with only a 90 day guarantee. In repairing the dash they broke part of my classic dash and had to shop around for repair pairs to fix the damage they caused. It's been three weeks and they finally found a part a week ago in Indiana, and I am still waiting for the part and completion of the service. It makes you wonder whether keeping your "classic car" is beneficial considering the wait time for parts, service and repair. Gee, I long for the good old fashion service days when repair was much simpler. read more

Willis Automotive - Dealership - Car Dealers Near Me - Des Moines, Iowa

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My husband bought a Grand Wagoneer from Willis a year ago and we returned to Willis to pick up a cheap commuter car for work which was a 2017 Mercedes GLC 300. Two months later, the weather dipped into below zero temps, we smelled gas fumes and the smell only appears when you're warming up the car and when it's really cold. Found out, Willis did not run the VIN number or fix the recall on it and will not work with us to our satisfaction. After 2 months, Willis told us the car depreciated $6500 which is 1/3 of what we initially financed since we now have to eat that money. We went across the street to Mercedes to fix the recall issue. Obviously, Willis did not complete a multi-point inspection on this used vehicle as they initially stated. I just found out $2000 more needs to be done to this car to pass inspection. I believe Willis knew this car had issues which was not disclosed, and passed it off to the next unsuspecting customer. We were told Mike Thomas would call my husband to discuss further. That was 2 weeks ago. They are no longer a reputable company if they continue to treat their customers with disrespect and lack of integrity. Since Mike doesn't feel necessary to speak to us, we just went to a competitor of theirs and purchased a new vehicle for our daughter. I will not return to Willis due to their poor customer service. read more

Sticking to estimates!! Quoted $550 former thermostat, then another$550 for new radiator..then called again and doubledcost of radiator.. I expected a bill of 1700... it was over $2200.00..by the way, I still have no heat!! read more

I get it. Every company wants to save a penny . Willis is a luxury car dealership and at $200/ hour shop fee's i expected a certain amount of service The service i got is what I would expect from a corner car lot on Eastside. I have already been threw the chain of command, and Willis helped a little with the cost. But they should not brag about great quality care and service when I doubt and can prove the vehicle was not served to specs. I know the game. Can you honestly say highest quality products and services? read more

Wonderful and Seamless... I purchased from Willy/ MINI of Des Moines a Certified 2021 MINI Cooper GP, which I purchased out of state. They were very courteous on the tele and made the transaction simple and seamless... As for staffing 10 out of 10 - Service Mgr John L, Salesperson Ann P, and Charles Finance were great. They can handle the online e* Purchase quickly and also followed up - post delivery. Would I buy again from Willy -absolutely... Dee read more

Disappointed in the salesmanship and minimal customer service this dealership has. Because of this, I went to another dealer and don't plan on returning. read more

My wife and I got a newer vehicle and we chose Willis auto because they have a good selection and a great salesman Ryan Gilmore and also Marvin in the service department is great, BUT ...their mechanics have a lack of respect for the customers they service just look at these pictures this is what their mechanics did to my 2021 volvo xc90 .this is the third vehicle we purchased at Willis if it wasn't for what these employees sabotaging Willis reputation I would give them 5 stars.i hope management see and understand that they shouldn't have employees doing this garbage for work read more

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Do not buy a car from this place. They have the worst customer service and the parts department doesn't know how to correctly order parts. I bought a tow package when I bought my vehicle. I've been waiting over six - seven months for it to be put on because they kept ordering the wrong parts. They made me bring my vehicle to the service center so they could order the right tow package. And they still didn't get it right!! I got a receiver for a bike rack!! Now it's camping season. The whole reason why I bought this vehicle was because they told me it wouldn't be a problem to add the tow package. I wouldn't recommend buying any vehicle from this company. And thinking about selling my Murano since they bought that dealership recently. I give them a minus 3 rating!! Go spend your money somewhere else! read more

This was my first experience with Willis and I experienced both some good and bad aspects during my visit. My car was starting to nickel and dime me to death and I didn't consider it as reliable as it could be anymore as my only car. My first contact with Willis was through one of their internet assistants (Lisa). Lisa was very helpful. We exchanged several E-mails, spoke on the phone, and she referred me to my salesperson. Robin was my salesperson. She was wonderful. Very willing to work with me and very personable. She bent over backwards to align me with the right car (for me). A 2018 Buick Encore Sport Touring with 21,000 miles. I test drove several vehicles. During the process with Robin she took my car over to have it evaluated as a trade-in. They offered me $240. This was one of my disappointments with Willis. It was a rough trade-in...I know that. It was a 2005 Chrysler PT Cruiser (Limited, alloy wheels, sun roof, two keys and fobs, 130,000 miles) with some minor rust and faded clear coat. NADA rough trade-in value is $900. I had a replacement wheel and hub cap in the back seat. This alone was worth $116. The head gaskets had been replaced at 100,000 (by Westside Auto). Brake pads, etc. done by Firestone a few months back were guaranteed for life. Recent work had been done to both the exhaust and suspension systems. I didn't feel like fighting over it and Robin said she didn't feel they would raise their offer. I live about 18 blocks from Willis and drive Hickman and 100th several times a day in my daily driving. A few days later I saw my car being driven on 100th. I mentioned it to Robin on one of our follow-up calls and she said she thought one of their mechanics may have bought it. She knew one of them already drove a PT Cruiser too. I really think they didn't treat me fair on the trade-in. This was definitely a black mark on my experience as I see older cars (PTs) with more miles on autotempest, cars dot com, autotrader etc. retailing at $2K+. I should have just cleaned it up and sold it privately. I don't blame Robin on this. She was kind of stuck in the middle. Financing and accessories. I was pitched several add-ons for the car. Ceramic protective coating, tint, etc. I declined several offers, but front tint sounded good. I showed up to have the tint applied. They were also installing a front license plate bracket, and doing some detail work. The previous owner of the vehicle I purchased had a dog and some hair had been missed... Anyway... Back to the tint. I was told on arrival that any tint over factory is illegal on the front windows in Iowa. I assumed there was probably a percentage of light that could be blocked, but didn't realize ANY tint was considered illegal. I passed on this. They issued a credit on it and I received a check a day later in the mail. The accessories rep should probably mention this if pitching front tint... Financing is always a pain. I'd been working on my credit and had it up to about 745ish across all three CUs (Experian, Equifax, and Transunion). It's higher now. Willis was the only ones I went to on April 1st and for some reason I am showing two hard pulls on the same day. One from Willis and one from another lender. If you don't know anything over two hard pulls in a year affects your credit. This put me at three which reduced my score slightly after the transaction. We agreed on a 4% loan and given the market and my score I was hoping for a little better. This was probably fair, but I would have liked to have seen what the actual rates the lenders provided Willis to ensure no percentages were added on to increase profit on the car. I get adding a point, every business needs to make money, but I'd also like to know I was treated fairly. Just because something is acceptable doesn't necessarily mean it was fair. He didn't seem pleased when I passed on the extended warranty options etc. I wanted to check with other sources before committing. As he put it.... "Why would you want to buy an auto warranty from a credit union [or someplace else]?" I wanted to make sure it was a fair price I guess? The gentleman who handed the keys over to me and showed me all the options the car had was stellar. He even helped me pair my phone to the blue-tooth options and explained a lot of the electronics. Being an IT guy I'd have figured it out from the owner's manual, but I'm a visual learner so his quick lesson was much appreciated. I hear Willis is family owned and it's a local Clive business. Since I've lived in Clive myself for 14 years or so I try to support our Clive businesses as much as possible. I haven't bought a car from a big dealer since 2001 or so. All in all I have been happy with my Willis experience so far...especially with Robin. However I think, as noted, there are some ways it could have been better. As time passes maybe this review will be revised to 5 stars. read more

Willis Automotive - Old. - Car Dealers Near Me - Des Moines, Iowa

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I will never shop at a Willis associated dealer again. I bought a 3 year old used electric Jaguar ipace. They told me that it had been in for "all routine maintenance". They did not tell me that actually it had been in 15 times in less than 2 years for major safety concerns that were never fixed. I later compared what they reported to car fax versus the repair records and they were not accurate. Probably the worst was the prior owner had brought it in for brake failure that resulted in an accident. The accident was not reported on car fax, and the brakes were not fixed. Instead they called it a "brake check." They also lied directly to me, treated me like an idiot and acted like I was making up the problems I was having. Turned out not only were all the problems I had known problems with that model, this specific car had been brought to Willis with those exact issues. Then there was the part that"wasn't going to be available for at least 6 months". That is until they discovered I was a lawyer and suddenly the part materialized. I will never ever buy from them again or let them touch a vehicle I am riding in. UPDATE: their comment indicates I should reach out to them. I obviously did that multiple times, including to the person suggested, before posting that review. Remarkably rude and unhelpful so their help comments are meant for readers to think they care about my opinion. They don't. read more

While I didn't purchase here, because they didn't have what I was looking for, I felt the people I dealt with were pretty sincere. Marcy'sDinerTantrumScale 5/5- NoScreamingKids. read more

I have decided not to return to this dealership. Based on my experience, I understand why others have recommended purchasing from a different dealership. The service department here has consistently demonstrated poor customer service and communication. They often seem unaware of the status of my vehicle, and it takes weeks to months to complete any service. Additionally, despite requesting a loaner vehicle comparable in size to my QX60, I am frequently provided with one that is too small for my family. I initially chose Willis due to their offer of free service pickup and drop-off throughout Iowa. However, given my recent experiences, I will be opting for the Minneapolis Infiniti dealership for future purchases and services. Both are a two-hour drive from my house, so it doesn't make any difference which I go to. However, when I have taken my vehicle to Minneapolis, it was fixed within a couple of days, and I was provided with the exact same loaner vehicle. I just had to return it instead of enjoying the convenience of them delivering and picking up my vehicle. I would have taken my vehicle there this time, except the current issue is due to Willis messing something up when they updated my radio, and they are unsure how to fix it. read more

I have never in my life gotten more poor customer service constantly than this place. Every single time I have dealt with them there has been something either poorly done or I got cheated out of money. They cost me four new tires because they don't know how to align properly, of course they deny it. Then there is the poor service, I tried to schedule just a simple oil change, the lady said I could come in and wait, when I got here the tech said they don't do oil changes where you can wait....seriously? Buying a car here is not worth it. The next car I buy I will travel out of state before I go here again. read more

We really needed a car and were excited to find a car we liked, but in the buying process we found out we had been over charged. The car's book value was priced about $4,500 higher than either NADA or Kelly Blue Book' highest retail price. Then they added a "door guard" charge of $299, but the car already had one so I asked them to remove that charge. They refused saying all their cars have that charge. I said so this is just a way to get another $300 from your customers. read more

The lack of communication is unbelievable. I was told my car will be ready three days ago. I understand things come up such as shipping delays or unexpected issues; however, a simple phone call would be nice. I will never buy a car from Willis or have my car cleaned or repaired. The service industry is very tough. Mistakes happen. People should be forgiven. However when businesses make mistakes and have an FU attitude that is different. For example, they said they would deliver the car to my work. At 4:30 I was informed they were leaving and I would be texted when they were close to my office. I'm standing in the parking lot at 5:30 with no text. Finally the service representative calls and says that they are running behind on drivers. Therefore it may be 6 o'clock. No I would not be so pissed if they would have informed me earlier. This is the type of FU attitude that concerns me about Willis. Now they were nice enough to give me free alignment. However in retrospect I would rather them take that money and maybe do some customer service training. Buyer beware read more

My wife and I traded in two used vehicles, then purchased a new (used) vehicle and leased a new mini cooper at the same time. We did it all in one afternoon, and really enjoyed the experience. Working with Jon in sales and Chris / Jarod in finance, we never once felt pressured. The sales team were waiting with several vehicles lined up to show us when we arrived for our appointment. They listened far more than they talked. No fast talking, fair pricing and a great trade in value for our older vehicles. We have heard great things about their service, but you should experience it yourself if you get a chance. We are more than 100 percent satisfied. read more

Willis Automotive - Traded in two vehicles and made a deal on two newer ones. Nit stressful, and 100 percent happy - Car Dealers Near Me - Des Moines, Iowa

Posted a year ago- Bought a used Equinox from them that supposedly went thru their thorough inspection process. Goes thru a quart of oil every 700 miles. A new battery in under two months. Down to 300 CCA on a 550CCA battery. I'm sure it tested fine for them. Computer problems with the display, problems with the traction control that goes on and of by itself, engine noise, warnings on the screen, what next. But I was told that I signed the contract. Three mechanics thought this should of been sold at auction, not sold as a valid used inspected car. When I went back to the dealership I was told that these cars are inspected for safety only. Whatever the hell that means. And the lady explained how they used to send these cars to auction but now they just sell them. Now I'm going to trade this in on another car to get rid of this POS. Beware. A year later- The timing chain went out and that cost me $2300. Had a flat a few months ago and the jack was breaking through the bottom of the car because it was so rusted. The rails the jack lifts the car with literally broke off. I addressed this rust issue when my mechanics said take it back because it has sat in water when I went in to talk to them a year ago but the mechanic said this was normal wear and tear on the vehicle. Either an idiot or a liar. I have to carry a full size floor jack and can only lift the car at the corners. Service was supposed to call me but I'm still sitting by the phone waiting on the call. Hurry guys, we have so much to catch up on. I can only imagine the conversation and laugh they had when I left. I have spent $3500 in repairs owning this the first year. So what you have is a business that cannot get inventory so they are now selling cars that should be sold at auction. Look at their lot. They are stealing to make up some of their profit loss because they have no new cars to sell. How many other deceitful ways are they trying to regain their profits. There is only so much money to go around. You may be next. I would try Woodhouse in Omaha, excellent company to do business with. And who tells a customer 'you signed it' in response to their complaint? That's good business. read more

Best service in the state!! Friendly and courteous! They provided a loaner to finish the service in my vehicle. Didn't do the detailing I had ask for and not sure why, but will still give the 5 stars! Special thanks to Brad Thatcher and Ricky! Thank you, Tammy Michael read more

Wanted $6,000 but refused to give me an itemized listing, breakdown of parts and labor. I asked 3 times then just went and got my car back. The only reason they get 2 stars is because the service manager at least called the next day and made excuses for the guy who didn't know what an itemized statement was. read more

Anthony in pre owned helped us to find a car we liked and sent us on our way to the Waukee store very professional and responsive

Dealing with Willis Automotive and Infiniti was the worst experience I've ever had in my entire life. I will never buy a car from them again, and certainly not another Infiniti. I had to pay over $13K-out of pocket for a complete engine replacement for my 2 year old Infiniti that should have been covered under a 70K mile powertrain warranty. I purchased an Infiniti QX60 in June 2018 with 36 miles from Willis. Two years later, I started having engine issues and upon inspection by their service team, they said my engine had sludge. How would it be possible that a 2 year old car with 42K miles would have sludge in the engine? Either way, I thought I was covered for a replacement, because my car had a 70K powertrain warranty, which I brought up to the service team when they told me what was going on with the engine. Their initial response was that I didn't get my oil changes there, so it wouldn't be covered under warranty. When I pressed on them further, because the response didn't sound right, their follow-up response was that I needed to furnish proof of 'enough' oil changes to have my engine replacement covered under warranty. The number of oil changes was never specified and neither the service team, nor Infiniti customer service through two phone calls, nor the vehicle handbook itself that was supposed to have referenced how many oil changes the vehicle was supposed to have. I began the process of attempting to pull oil change records over the last 2 years, but was only able to find a total of 3 records. No idea I was supposed to keep them (I know better now). It was now between a full engine replacement, or trying to trade the vehicle in for a new Infiniti. Of course, I tried to trade it in for a newer model to help save on costs. Unfortunately, the sales team at Willis told me my old car would carry a salvage title, because the replacement cost of the engine would be $18K. They told me I'd have to come cash in hand to the table with a minimum of $10K cash to be able to get myself into a new Infiniti. When I told them that was off the table, the sent me to the former Beneventi Chevrolet in Grimes, now owned by Willis, to attempt to get me into a cheaper, newer Chevy SUV. For that deal as well, I was given some of the worst numbers I've ever seen. They thought they had me in a bad position and I would be willing to take whatever deal they extended. Because of the lack of support of documentation (how many oil change records did I need?) and the total lack of caring by Willis to help rectify or even meet me in the middle on this, I escalated to the Iowa Attorney General's office with the consumer protection team. The AG, Tom Miller's office investigated and sided with Willis; however, instead of following up with me, the consumer who filed the complaint, they responded and gave their decision directly to the Willis team. It was interesting to see that Willis finally furnished proof of how many oil changes were needed. So y'all know, you should have an oil change every 5K miles. After speaking with several people, I've come to find out that many, many others have had serious issues with their Infiniti vehicles too. Many of them with engine issues. One also suggested that the issue is living on a gravel road, that the dust that comes up somehow interferes with the engine. Is that even possible? No idea, but does anyone know how I can get this LEMON off of my hands? read more

I'm astounded by everything this dealership does to make sure that you have a pleasant experience. I love the fact that I can drop off my car the evening before it's scheduled for service and they deliver it to my house after everything is finished. This is a great service that saves me time, money, and hassle to have to try and make time to pick up my car. Michael Jach(I apologize for incorrect spelling) remembers me every time I bring my car into Willis. A couple of the other guys do too, and they always ask how my family and I are doing and what's new. They also wipe the inside down, and for this and many other little things they do at this dealership. It makes me feel like I'm being treated like family and I appreciate it! read more

Willis Automotive - Thumbs up! - Car Dealers Near Me - Des Moines, Iowa

I had a wiring issue on Anthony's Volvo, window didn't work and car didn't lock. My normal mechanic said I should probably take it the dealer. Also had a couple old manufacturer recalls to take care of anyway. Willis ordered parts, scheduled for Monday and told me it would be done that day or early Tuesday. Didn't hear from them late Tuesday so I called, parts weren't in yet (What?) Called me Wednesday afternoon and said it might not get done that day but would call me when finished. Never heard from them so called Thursday afternoon. It was done but didn't realize they had to call me (That's not what u said Grant!). It was just wiring so no parts. 3 hours labor only...$684. They offered to replace my battery for $317. Uhhh...no thanks. The only good thing about dealer service is that they I thought they wash and vacuum car, and his car could use a wash. Nope, it actually came back dirtier than when they got it, bird crap everywhere. Horrible job out of them. read more

Fair price, friendly employees, easy to deal with. Everything you want in a deal ship.

I did not have a good experience at Willis. They did the stereotypical car salesman rush to keep me from digesting all the info fully, and had a lot of "add-ons" that I seriously question. There were clear guards on the door edges and they charged me $199 for them even though they were already on the car and I didn't request them. If they want to charge for them, shouldn't they just be part of the sticker price? They also charged me $800 for "dealer prep". It was a used car. All they did was wash and vacuum it to show and top the tank off when I bought it. Really? $800 for that? I just felt like I was taken for a bit of a ride. The price was good on the car, but after their add-ons it wasn't as good as it started out to be. Still acceptable so I bought it. Just wish they could be more honest and up front in their dealings. I do my banking at Veridian Credit Union and told them I'd like my loan through them if possible. When we were signing, I was told that my loan was through another lender. I assumed that they didn't deal with Veridian. No problem. I'll just refinance through Veridian on my own and pay the first loan off. Imagine my surprise when I was talking to the Veridian loan officer and she told me they DO deal with Willis. I was a bit torqued off. Oh well. Press ahead. When contacting the original loan institution, they said it would be 30-45 days for my records to be "on their system" and I couldn't get a payoff amount till then. My blood pressure is rising. About this time I'm contacted by Willis. They forgot to have me sign the title to the new car. Could I drive across town and sign it. Okaaaay. Isn't this a fairly big oversight? Mistakes happen...just get er done. A couple more days pass and I'm contacted again! This time could I sign the papers for the loan again? Apparently they didn't get my income info on them properly? At this point I'm wondering if they've sold cars before mine. I called them and had a rather heated discussion with the finance manager, Jake. I said that since he screwed up the loan paperwork, then lets just do it through Veridian like I wanted to begin with. He adamantly states that he didn't make any mistakes and the loan was already in process so we couldn't change it. I told HIM that I was already pre-approved at Veridian and would bring a check for the full amount that afternoon when I got off work. He said he couldn't do that because the paperwork would all have to be changed. I again stated I'd be there with a check. A couple hours later I got a voice mail from Jake saying I didn't have to sign new paperwork after all. He figured out a way to make it work. Are you seeing a trend here? Jake is just not listening to me and what I want and need from him. Now I know that I'm probably their smallest customer buying a used car that's a cheaper brand than they sell new, but this doesn't mean I can be ignored and just run over. I called Jake again and left another voice mail asking what part of "I'll be there with a check" he didn't understand and again stated I would be there before closing with a check in hand for the full amount. Well after getting heated and rude, he finally must have understood. When I arrived, I was shown to his office within a minute or so and signed 2 papers and was out. Total time of the final visit was about 4 minutes. Apparently it COULD be done the way I wanted it. Now why couldn't they just listen to me from the start? It could have been a much more pleasant experience. I will not be dealing with Willis in the future. If they decided to GIVE cars away, I would pass. It's just not worth the headache. They sent an email that I was scheduled for an oil change in March of 2021. If they were the only dealership or business with oil and filters, I'd park the car and walk first. NOT happening. Willis and I are done. read more

They are always professional, they don't overcharge, they don't do any unnecessary repairs. They on time, informative, and easy to work with. They shuttle you over and back promptly. If you want to be treated fairly, honestly and professionally, I highly recommend Matt,Jason, Rich and there team! read more

Willis Automotive - Willis local & family owned - Car Dealers Near Me - Des Moines, Iowa

They were Covid careful. Sales person wore a mask. They really did pull out all the stops to get a great buy on an Explorer. Best price in this area hands down. Also researched an unusual trade in and offered a fair value. It just wasn't the right vehicle for us. Otherwise I would have bought from them. read more

Overall, they aren't a bad company. The people there are generally nice and want to help you. Prices are a little high, but definitely not the worst around Des Moines. However, their communication is horrible. Especially when coming in to get your car serviced. When an appointment is made, they will give you a ballpark time of how long it will take. Expect it to take 3x longer than what they say. I had an appointment that should have taken 20-30 minutes and it ended up taking around 4.5 hours. Would that have communicated in the beginning or even around 1 hour into my waiting, this would be a different story. Additionally, I was hung up on multiple times while trying to check on the status of my car and they left trash in my car. I am over it now, but it was incredibly frustrating at the time. read more

I purchased a 2012 Chevy Volt through Rob Proctor with Xmission. I live in MN and the car was delivered to me with low tire pressure. No one ever followed up with me. I still havent made the first payment or even registered the car because paperwork for registration came the day before my car broke down on 35W because it overheated, 3 weeks after purchased.  It took 5 business days to get authorization to get it fixed. I was referred to Mike Thomas at Wllis who NEVER ONCE RETURNED ONE CALL OR EMAIL. The mechanic said the tires were at 5 4/32. The shocks and struts were scraping. The thermostat, housing for radiator and a broken hose were causing the car to overheat. I would speak to the mechanic, then talk to Rob who would talk to Rob who would talk to Mike, then get back to me with questions for the mechanic and I would get back to Rob and the cycle would start all over again. On the 4th business day, I was able to cut out the middlemen and DeeNee with Willis spoke to my mechanic. She argued with him and got heated. She refused to pay the diagnostic fee. She argued that the shocks and struts weren't leaking so they were fine. She argued that the tires were fine and the mechanic was just trying to upsell me. THE TIRES WERE THE ORIGINAL MANUFACTORS AND 10 YEARS OLD. The tread, which is the reccomended replacement, is actually irrelevant because again 10 years old and 96K miles. They needed to be replaced 4 years ago. Willis did begrudgingly paid for the problems causing the overheating and put 600 toward tires which I then upgraded. They refused to pay for the diagnostic fee or the shocks and struts so I will have a 2K bill in a couple months. Through all of this, I was using my old car which on the 4th business day, my 6th day of not having my new car, my old car broke down on the road and I sat on the road for 90 minutes with a dead phone. This took 4 emails (unreturned), 10 texts, and 35 phone calls, 5 business days and 7 days of me not having a road worthy car. Despite the positive reviews of Willis, I cannot recommend buying a used car there or purchasing a car out of state or working with Rob Proctor.  The commication was horrible and became unprofessional and was focused on what was best for Willis, showing no compassion or accomodation for me, not a customer but a sucker that forked over 15K and then they washed their hands of me. No consideration to me, the stress I was under. Willis also needed to pay for the $45 in ubers, a dinner because I wasn't able to go out on my birthday. This was the last communication for Rob after I finally expressed my frustration and inconvenience, "It is all done. You are good to go. Call the garage. The car will be done today. " Completely rude. No empathy for me. read more

My daughter has a 2003 Lexus IS300. The hood rod clip for her car is a little two ounce piece of plastic that is broken. I called all the junk yards and they don't have the part. When I called the Lexus dealer this morning they have to order it but it's going to cost $51. How can the dealers justify $51 for a piece of plastic I should not pay more than ten bucks for? read more

Sean was a dream to work with. The level of customer service walking in the door shows. Shaking of the hand and can i grab you something to drink. We drove to dsm for 2 hours that was an amazing gesture that they had a espresso machine that makes different coffee options. Sean did a great test drive. He also went thru and built a discovery and range rover sport for us online so we could find what our needs and wants were. He called us 15 mins after we left like we asked so he could tell us leasing options. We never considered leasing but he went into great detail. I highly recommend if you are looking for a vehicle give Sean a call and find a time to meet up with him. read more

Warning do NOT do business with Willis Automotive or any of its companies. I wish someone would have warned me. This includes Willis Lexus, Cadillac, mini cooper, landrover, chevrolet of granger, Big O Tires. On May 14th I bought a used Lexus from Will Chevrolet of Granger. My sales associate Faraz Assad was terrible. We settled on a price and after the fact Faraz came back and said I owed another $100 because of mandatory door guard protectors. I have never received the door guards after two separate trips to the shop overnight both times once in Granger and the other Lexus Urbandale. Also the Touch screen navigation door was broken and I have a signed "We OWE" repair. After two trips and Willis saying it was too expensive to repair we bartered for $500 check in compensation. That was June 7th. I to date July 15th have NOT received the check even though I have called multiple times. The icing on the cake is I have never received my new plates and registration. I called the Warren county treasurer's office. Warren County has received no paperwork. Keep in mind I bought the car May 14th and July 12th with no title or registration. I have called Faraz, also Will Thomas the finance manager multiple times and I cannot get any information out of Willis. I have called multiple times over May June and now July and no one at WIllis will call back or help. Willis Automotive is the worst customer service I have ever experienced. They lie, cheat and deceive. At this time I have no idea how I get my car register and the title. read more

I had occasion on my trip from Colorado (home) to Ames, Iowa to need my Mini Cooper transmission checked. I asked if they might have an opening the following day and he said no, however, could I make it in later same day. I did. I spoke with Jeremiah Snyder and he go me into his service tech who went over the car and found that all was well. I had conversation on several topics about the car and found Jeremiah very knowledgeable about the car on topics that were well into the technical side. He knows the car and knows more about the tech side of cars than any service manager I have ever talked to. I have talked to several. read more

Pulled in to look at a Toyota RAV4. No one was interested in helping me, so I just drove up the road to Toyota of Des Moines and bought one up there. Oh, well... read more

I had to deal with this dealership when I was in an accident in Des Moines with my Volvo XC90 all I can say is if I was older at the time I would've gotten an attorney and sued them. I had to bring my Volvo back not once, twice, three, four, not even FIVE times to get the issues corrected that their flakey service men screwed up but 8 TIMES! Yes, 8 TIMES I had to return to have them fix things that THEY screwed up. When I received the vehicle back, the passenger door was a completely different color than the rest of the vehicle, (Silver) which the door wasn't even damanage, it was the front end. Not to mention sounds that were making that it shouldn't have, broken hoses they never found or fixed. etc. The best part, they replaced the washer fluid resivore with a BROKEN on that had a leak. I don't know how they didn't notice the washer fluid pouring out of it. Or how about I brought it in for that, and when I went to pick it up, the headlight washer that pops out of the bumper cover was missing, which was unbelievable again they didn't notice their god damn mistake. This was the last time I was there and I screamed up and down at the service manager, he claimed the owner was not in, which didn't surprise me as whenever I had an issue anyone higher up was "out for the day" god I am angry just writing about this experience and it was years ago! I am SO happy I do not live in this area anymore or I would surely avoid this dealership like the plague. read more

Poor Customer Service. I called and scheduled a time to test drive a car. The receptionist provided the name of a salesman-Anthony- and said she gave him my number. I drove half an hour from my home. Anthony curtly informed me the vehicle was not available. No apology. I will not darken their doorway again. read more

I took my mini roadster to fix an oil leak on a Thursday morning. They told me it might take a day or two and provided me with a rental car. Service staff called me the next day and let me know the status of my car. My car was done the following Monday. When I picked up the car it was nice and clean. Whenever I drop by the Mini service department with questions, the staff has been very friendly and helpful. read more

Willis, I hope I never have to see you again. My service need was a maintenance light and 30,000 mile check up. When I phoned, the consultant told me the service light was for the scheduled maintenance. Fast forward to service day, the oil change was completed and car was returned to me with a note that the service light was on and told my appointment was with the oil change department, not main service. I was asked to schedule another appointment. The diagnostic check would be $180 and I should pay $10 for a loaner car when I brought the car in because they might keep my car. When I called to schedule the follow up appointment a different consultant told me to talk to an individual at the intake bay who could instruct me how to turn off the dash light since the car had already been serviced. Later in the day a manager returned my call and asked, I kid you not, had I had an exceptional service experience. I asked that manager to have the manager of the main service garage to call me because three people at Willis gave two different opinions about my car. I never heard from the main service manager. In fact Tuffy's on University diagnosed my car for free, resolved the issue and sent me on my way in two hours. And, a week later, the main service manager at Willis has still never called. read more

Don't waste your time. Our car broke down not even a month of having it and after bothering them to fix it they finally did and now a month later with the same problem that they supposedly "fixed" the first time but this time they refused to fix the issue. Go anywhere but here. read more

We are 100% delighted with the service we have received from Willis Lexus over the past year. Efficient, friendly, thorough, accountable....! We have tried another Lexus dealer in the past, and the difference is like night and day! read more