Wonderful and Seamless... I purchased from Willy/ MINI of…read moreDes Moines a Certified 2021 MINI Cooper GP, which I purchased out of state. They were very courteous on the tele and made the transaction simple and seamless... As for staffing 10 out of 10 - Service Mgr John L, Salesperson Ann P, and Charles Finance were great. They can handle the online e* Purchase quickly and also followed up - post delivery. Would I buy again from Willy -absolutely... Dee

WILLIS you have had my 2008 SRX for over a month ( May 4th). I was told by Logan, the service…read morerepresentative that the instrument lights on the dash was fixed -- but in the interim the technician damaged my dash and WILLIS would repair it once they get the part from a JUNK yard. I understand the numerous delays in shipment but it has now been over one month -- the last two calls I had from WILLIS were on May 27th and May 28th (Dan) which was repetitious and the other from the Cadillac Used Car Section wanting to know if I wanted to sell my SRX and the answer is NO! I love my SRX because it had been very dependable to get me to Iowa City University Hospital for the last few months for my cancer treatment. So Mr. Willis please hurry and fix my reliable Cadillac. Thank you.

I purchased a new car from Toyota of Des Moines. They went above-and-beyond to find the exact…read moreSequoia I wanted. They gave me a good deal on it, had it ready for me exactly when I wanted to pick it up, answered all my questions at the time, and are still available to support me after the purchase. I shopped at three other dealership before contacting this dealership. I can honestly say their customer service is WAY beyond what any other dealership offered, and their price was lower. I'd highly recommend shopping for a car here. And that is from a woman who HATES the entire car buying process.

My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!

Did not have the car that I originally wanted so they moved heaven and earth to get it for me…read more They were great to work with. Will always choose Bob Brown for all my auto needs

I stopped in to have a minor issue on my car looked at.Drove into the service bay there were three…read morepeople standing they disappeared as soon as I stepped out of the car. I stood there with people milling around no one acknowledged me, had to go into the service waiting area to get someone to help me. I realized this a big dealership and a busy place but their customer service stinks especially when purchased your car from them last year. Do better!!

Initially visited the dealership just to take a look at the Santa Fe and ended up taking one home…read more Dealt with Chris W who was pleasant, professional and took the time to understand our situation and needs. Chris went the extra mile to get us into the car we wanted with a payment that worked for us. From my experiences so far, I wouldn't hesitate to recommend Chris, the dealership or the vehicle.

2 long visits and hundreds of dollars later, and my Hyundai is still not repaired even though the…read more"work is guaranteed." BS!!! All talk and no action. The service people are confused- I got multiple calls saying my vehicle was repaired, but they got the name and vehicle wrong. The business counter tried to tell me I hadn't paid even though I showed them the online payment. The service manager blew a lot of smoke, but again, the car is not repaired. Stay away from this place.

Overall a so-so experience. It started out great. We purchased a certified vehicle. The very first…read moretime we took it in for a oil change after we bought it (to the dealer Dewey) they said a shock needs replaced, the engine is leaking oil, battery is testing low, and suggested an alignment since tires are wearing uneven. We purchased a $4000+ warranty with the vehicle but the only item they will cover is the oil leak. Not sure how I feel about the "certified" vehicle any longer. I feel they should have taken care of the shocks within such a short amount of miles driven? Live and learn. On a high note the staff is very nice and friendly. I am hoping the financing/sales team with set this straight with the shock. Seems it is out of the hands of service team. The Expedition is in the shop at this time. They did fix some items on this vehicle a few days after we purchased it after we pointed them out so that was good. Best of luck if you purchase a certified vehicle. I suggest you take it to another shop within 3 months to have everything looked over and catch these things early. We didn't and are now paying the price. Maybe you will have better luck.

My estimate started around $8464 and ended at $13600, adding insult to injury it took around 6…read moreweeks (more on this below). After they 'disassembled' the vehicle, they found the other $50000+ in damages. I'm no body repair person but come on, I guess they employ low skill estimators or possibly they are just dishonest. This was by in far the worst repair experience of my life. No possible way would I refer a single person here. When I approved the estimate, they called me to let me know I could bring it in so they could start repairs. One of the most obvious things that needed to be replaced was the grill, we had hit a deer, oddly enough the grill was on backorder and was the last thing they were waiting on to complete the repairs.

For a car dealership, this place has been pretty solid for us. We purchased a car in 2020 from…read morethem, which was a pretty straightforward experience, and have used their service department for two cars. Frankly, I wish Ford made minivans else we'd still be going there for our next vehicle. Also, I have had two different cars appraised and the whole process was really simple and straightforward; I didn't feel pressured. Granted, it could just be the people I worked with over the years, but it's been a pretty consistent experience. I am a huge fan of their service department: everything is done promptly, parts are always available, and they have a shuttle service plus will deliver your car after maintenance is done. The flexibility is hard to beat.

Please list your hours online so people don't waste their time. You have different hours for…read moreeverything to save you money but have no problem charging over $200 and keeping a vehicle for 24-48 hrs just to look at it. At least take the time to fix this or train people from service to get parts.

I had an amazing experience! I worked with Rob Lillig, who was very helpful. From tge inital…read moremeeting up until the purchase. He was very up front and honest. He listened and he found exactly what I wanted. I didn't anticipate the process being very quick. Brett in fiance got the approval quickly. Initially the approval was denied. He came back and said not to worry that he would get an approval. About 30 min later I got the approval. My experience was great!

Visited the quick service for an oil change today at 12:15pm. Got me right in to bay 4 after a…read moreshort 2 minute wait for the check-in assistant. I was able to wait in the vehicle while they performed the service. They did a quick light inspection at the beginning of the service by checking the headlights, high beams, hazards and reverse lights. Tires were inspected during their multipoint inspection and fluids were topped off as needed before they pulled me through the bay. Excellent, thorough and efficient service and technicians were kind and courteous.

Our decision to purchase a car was a difficult decision to make…read more My wife lost her job a year ago and having difficulty finding another job to take it's place. We found a car, a 2008 Ford Escape at another dealership for $7000 that was a year newer than what what we had to trade. Kia offered us a 2012 Ford Escape that had everything I would hope for in the next car I would own. It was $13,500. It was more or less accepting where we were in life and settle for the old car or strive for a life where we would feel comfortable driving a car such as we purchased from Kia. The experience was one of optimism or failure for us and buying from KIA allowed us to gain confidence to face the future in a sensible, realistic way. The payment will be managable to our ability to pay and I think my wife will be pleased to drive this car to a good job once she finds the one that fits her abilities. This isn't much of an endorsement for KIA itself, but as a decision to work for what we want and we are glad to have that option in our lives. KIA gave us that option and it was a pleasant experience.

Edit to add : At this point, Kia seems to be attempting to make it right. They called with an…read moreexplanation, and it does seem as though there are certain things on going that are 100% out of their control in regards to how long this is taking. However, I would still verify your warranty yourself through the warranty company as this is how I found out I was give incorrect information and whether it was deliberate, or not, it still should not have happened. Be very careful going here for anything service related. They completely lied to me about what my warranty covered after waiting over EIGHT hours for a call back. They also took almost a week to simply get it in for diagnosis even though I am 95% sure I know EXACTLY what is wrong with it. I would not recommend their service department for any reason whatsoever. Absolutely AWFUL. Learn how to schedule because it should not take this long for ANYTHING. DO NOT GO HERE.

earlier this summer, I had worked done by Willis on a 2025 Nissan Pathfinder…read more The process was fairly easy. But my vehicle was damaged, scuffed up the tire and left a big hole on the right side passenger door trim when they took out the dash. What disappointed me most that they did not offer an immediate solution like bring it in and we will fix it. So keep this in mind when dealing with them

I had an appointment to get my car radio serviced & inspected. I called and booked an appointment a…read moreweek in advance. Dropped my car off in the morning. Messaged the guy who was working on my car at 3pm. He said they still haven't had a chance to look at my car. Inconvenienced my whole day and those around me who had to drive me around since I didn't have my car. DO NOT waste your time here. Picked up my car and nothing had been done. Just sat there all day.

Bought a used car. The sales woman was wonderful, but that is where the positive ends…read more I pointed out on the test drive that the washer fluid wasn't spraying right. Said they would fix. Said the car had remote start. So I agreed to buy it. My bad for not testing EVERYTHING. They were supposedly fixing the wiper issue while I signed the paperwork. Again, my bad for not testing it before I left. Go to run errand and the car starts panic mode and won't start. Turns out there is an aftermarket security system they didn't tell me about. The "remote start" doesn't work. Go back, they try to charge me a diagnostic fee for the remote start and say they can't diagnose it after having it for four hours. Finally they agree to waive the fee. I call a jeep dealer who tells me that my car does not in fact have a factory remote start. Spend a week arguing with them until they agree to install a remote start. At the same time, I am dealing with the third party security system company, and have to get that system removed. My windshield sprayers still don't work right, had to replace lines and they fire in reverse (front wipers work but trigger rear sprayer and vice versa) but I figured out how to get that to work on my own. Now I have a dead battery. So I go to use the physical key in the fob to open the car. Turns out the physical key doesn't work. So I go on my own to get a new key from the jeep dealership. They try to make new keys, but even cutting the key from the vin doesn't work. They say they can't do anything but order parts, and to call the dealer I bought the car from. GM Josh basically blames me for not buying the warranty, saying they don't test the physical keys, and I already got a free remote start out of them so tough luck. Gives me the same repeat that they buy thousands of cars, they don't know all the details, blah blah blah. Again, I admit my bad for assuming the physical key that came in the key fob would work, but they wouldn't even compromise to help fix it. Don't buy a used car from here unless you check every little key, fob button, and function, or are willing to spend thousands to buy the warranty or pay for repairs. BUYER BEWARE!!!

Buying a used SUV was a disappointing experience. Asking about a military discount made me feel…read morelike a second-class customer, only to learn it's apparently for new car buyers only. The so-called 120-point inspection didn't seem to mean much--no spare tire, jack, tools, or owner's manual, plus a broken sunroof and burned-out daytime running lights. When I asked about fixing the sunroof, I was told the $250 discount covered that and to take it to a Mercedes dealer if I wanted it working. Overall, it felt like we were doing them a favor by buying. The salesman didn't bother to figure out how to adjust the seats and acted like our time was up, quickly moving on to bigger buyers.