Went in to try and find sime parts and get advice to fix my dads old lathe for his birthday so he…read morecould start turning again. The guy there was a complete dick and woild give me the time if day because I wasnt buying any expensive fancy equipment and wasnt sure exactly what I needed. I just wanted to get the stuff to fix my dads lathe. I wont be back that is for sure.

A woodworkers dream. Exotic woods, mostly from South America and Africa. Every tool you could…read morepossibly think of, sand paper sold by the pound, how to books and videos, classes and ANYTHING the crafter needs. Very helpful staff that will spend hours with you answering questions or just talking about the craft.

I went into Harbor Freight and purchased a Predator 2000-Watt Inverter Generator on October 29,…read more2024, in the amount of $641.99. I was told that if returned it could not have any fuel in it and there was a restocking fee. On Friday November 8, 2024, a friend that happens to have a vast knowledge base regarding these items set up the generator and was preparing it for use. Turns out the unit was defective. It would not start. Tried and tried, but it just would not start. My friend drained the gas from the unit, and I went into Harbor Freight to return the defective unit. My intent was to obtain another Predator 2000-Watt Inverter Generator. I was told by the person working the register that they did not have any on hand. I asked her to order one for me. I was told that they could not do that. I was told they had a truck coming in on Tuesday or Wednesday and there was supposed to be a Predator 2000 on the truck, but they could not guarantee it. I asked that they call me and let me know if they received one. I was told no they couldn't call me I had to call them to see if one had come in. I reminded them that the unit was already paid for. That didn't matter one bit. The clerk at the register called a gentleman to help bring the unit into the store. In speaking with him about their policies I was told that these were all corporate policies and there was nothing they could do about it. He had spoken with the General Manager and the Regional Manager about some of the store policies and they didn't care about his concerns for customers. He told me that a woman in her 90's had come in to return a unit, but they wouldn't except the return as it still had gas in it. What in the world was this woman supposed to do, hire someone to drain the gas out? She's in her 90's. How completely inconsiderate of Harbor Freight. I had no idea why she was returning it, and I didn't ask, but he was very upset that he couldn't except the return for her. We walked outside to get the unit and I was expressing my displeasure at their very poor customer service. He let me know that if I returned it now, they would just refund the money, but if I waited for the new unit they could just to a straight trade. The new unit for the defective unit. I decided that that was what I would do. I returned home with the defective unit intending to call them that Tuesday about availability. The more I thought about Harbor Freights poor attitude and customer service I decided that I had no wish to do business with such a company. On November 10, 2024, I took the defective unit back to the store and let the same register clerk know that I was not happy with their customer service and that I wanted to return the defective unit. She got on the phone to someone. Once she was finished with her conversation, she told me to drive around to the back of the store and they would take the unit from me. Again, this company seems to be all about convenience for them with no care given to the customer. I just stood there with my mouth hanging open. I let her know that I was parked in a handicap spot right outside the front door. She grabbed a cart and just went out the door. I could tell she was angry, but hey so was I. She put the unit in the cart and brought it back into the store. She called someone else. A gentleman came to the cashier area and began processing the refund. He handed me a receipt for the return in the amount of $521.99. What was owed to me from the purchase was $641.99. I pointed this out to him, and he proceeded to tell me there was a $120.00 restocking fee. I never imagined that they would charge a restocking fee on a defective unit. They were going to restock a defective unit. Really? I expressed my shock and displeasure with their illogical process. I let him know that it made absolutely no sense to charge a restocking fee for a defective unit. He said, they would check the unit, make any necessary repairs, and then restock the unit. Really? On my dime and at my expense? That is beyond ridiculous. It makes no difference that they had "subject to restocking fee" (with no amount noted) on the receipt. That shouldn't be carte blanche for taking money from customers. It would be understandable if I was simply returning the unit because I didn't want it or for any other reason besides the reason I was returning it. That was not the case. IT WAS DEFECTIVE, NOT WORKING, BROKEN. As I wanted my money returned to me, I signed the return receipt. I needed that money to buy a working generator. I let him know I would file a complaint for this unreasonable practice. Again, he didn't care. He simply said, "That's your prerogative." Not an ounce of understanding, compassion, or reasonable logic at Harbor Freight. Since I was told that these were all corporate policies, I decided to take this up with the corporate office. Not sure now why I bothered. I called the corporate office at 800-444-3353

Inexpensive options, but be careful. I wanted to like Harbor Freight because of low prices and…read morereasonably large selection. But, I bought a 4 1/2" bench vise. It didn't get used often and was still like new when the cast metal broke. I took it back to the store (about 6 mo this after I bought it). The manager said there is nothing he could do as far as a return. He said it could be due to misuse or improper mounting. Wrong in both counts! I left feeling like it was a manager problem; not a product problem. Today, I went back and bought a tire changer. We followed the mounting instructions and it seemed to work as advertised for the first 6 tires. After that the base plate bent and the cross members colapses. This is clearly a product problem. My advice - don't expect good quality at discount prices. They may have some fine products. Maybe my experiences were exceptions and not the rule. Be careful!

We found the lumber we needed at Jennings. It is great quality and was delivered promptly. Rick was…read moreextremely helpful and was able to get us exactly what we were looking for in a timely fashion. We highly recommend this business.

I emailed and never got a response of any sort. They might be good but if they don respond, the…read moreonly rev allowed is one star.

Had a custom door made. Very pricey but the end result was exactly what I wanted and it looks…read moreamazing!

From the owner: Sun Mountain is a premier US manufacturer of Custom Wood Doors, Mouldings, Wide Plank Flooring, and…read moreWooden Beams. We provide nearly unlimited options, including factory-wood finishing. We sell nationwide, direct to the trade or homeowner.

The best small engine service and repair shop that I've ever dealt with. Terry is familiar with all…read moremakes of engines even ones that are super old and out of production like the one I brought in. I will definitely be returning with any needs pertaining to his business that I may have. I live about thirty minutes away with several shops near me and none of them even come close to the knowledge and customer service that they maintain.

For the last four years I have been searching for a good small engine repair place to service my…read moreToro walk behind lawn mower. I have found the place. Terry was very friendly and honest when I walked in for the first time. Very detailed about was included in an annual service check up for my mower and how long before I could get my mower back. Not only did they change the oil, sharpen the blade and change out the plug, they did a thorough check of the mower to make sure everything was working as it should be. What they found, and the three previous service shops did not check, was my self propelled motor was not working properly. He said they would have to replace the transmission. Quoted $70 for the job. Brought the mower back one week later for the new transmission. Three days later picked it up. Terry charged me $4. He found it was only a broken plastic bracket that was causing the problem. Wow!! And each time my mower was in his shop, they cleaned it before returning the mower to me. Great service, honesty, and reasonable prices. Can't get any better than that. Thank you, Terry.