I purchased LVP at Tontine and the price I received was great. But shipping to store was just a…read moreheadache when it came to arrival time and delivery as it was delayed.

Complaint Type: Problems with Product/Service…read moreStatus: UnresolvedMore info 5/10/2022 I signed a contract for a floor to be ripped out and a new one to be installed. The contractor who ripped out the pre existing floor destroyed my moldings and I was told they would be replaced by the store manager. Then when it was time to install the floor they couldn't find a installer so they hired one that has never worked for the store. He installed a uneven floor with chips and two different colored floors. The wood floor is now higher than the porcelain,which they promised would not happen, there are multiple tiles uneven with tiles sticking up everywhere. They promised to redo the floor and said they have to find a contractor first which never happened. It's been months and they never even came back to reinstall the sink they removed. My wife is sick with terminal cancer and they left her with no sink. They keep coming up with excuses but never do anything about this botched job not up to industry standards. They even blamed the fact that my wife is sick so they hired the only contractor available to get it done for her. If that was the case they should of reviewed his work before ruining our home and disappearing. DO NOT USE THIS COMPANY!!!!!!

We recently purchased a rug from Carpets Unlimited located on Ridge Road in West Seneca. It was…read morenice to deal directly with a owner who took his time and explained everything in detail. We took many samples home so that we can make our final selection. After we made our selection John the owner of the store made arrangements for installation. Our rug was professionally installed by a man named Gerry. He actually moved our furniture back in place after completing the installation. Being in my mid eighties and hard to please I could not find a thing to complain about. i would highly recommend Carpets Unlimited. Thanks John & Gerry.

We were able to get carpet installed in our new house a few days before moving in, which saved a…read moreton of hassle! They're super easy to work with and really good at what they do. The carpet looks and feels great, and the price was not bad at all. John is super friendly and knows a lot about flooring - I highly recommend em!

They did an excellent job. I hired them to recarpet the entire 2nd floor along with the stairs…read more They were very nice and got right to work and did a fantastic job.

Mike on Transit at Kenny Carpets is so detail-oriented and informative, I feel so confident that I…read moremade a great decision for our 3 bedrooms to have the best, longest-lasting, prettiest, plush, pet-friendly wall to wall carpeting. Mike kept in touch with me by text, made appointments with me when I wanted, and was very patient answering all of my questions, helping me to my car with multiple samples to take home, and refiguring our quote when we added another room and then the closets. Mike is a very nice, well-educated young man, eager to help, proud of his product.... we love our carpeting!

Dan did an amazing job refinishing our hardware floors. He explained everything and is a pro at…read morewhat he does. We were thrilled beyond belief over the transformation. I would highly recommend Floor Busters for your next project. Thank you Dan! Debbie B

Dan did a fantastic job refinishing our floors. What a difference before and after! He had a lot…read moreof repairs to fix and now you can't tell where they were it was done so well. Addressed all the concerns I had with the floor and made them look great. Built an incredible threshold where one was missing. So pleased with how the floors look. Highly recommend Dan to anyone looking to get your hardwood floors to look new again.

If I could go lower I would. The sales staff are first rate, specifically Harold. The installation…read moremanager and carpet installers are beyond bad. I have a seam that can ben seen from space and they will not address the problem. After countless calls and txt mgs... they just ignore me. The worst carpet place in WNY.

Horrible experience with this company. They ordered the wrong carpet for the wrong room. Living…read moreroom torn apart for 2 months while waiting for replacement. Charged for extra carpet for room that was their mistake. Terrible customer service. No one returns calls and they are rude when finally talking to someone. Would never use this company again and recommend you get your flooring elsewhere. Horrible experience. Little to no restitution for their mistakes and my inconvenience.

Met with owner to discuss suggestions for replacing carpet with hardwood floors. Mike's…read moresuggestions were creative and we loved the outcome. The staff that removed the carpeting and placed the new floors were gentlemen and kept the work area contained and neat. Highly recommend MP Caroll.

MP Caroll was fantastic to work with. Our floor was damaged and needed to be replaced. We decided…read moreto change the color, which then required the stair treads to be sanded and stained to match the new floor. We went with MP Caroll because they had the professionals who could do the floor tear out, installation, and sand and re-stain the stairs. It was far more convenient than having to hire multiple contractors. Throughout the process, no matter how many question we posed in person, over the phone, or via email, they were always pleasant and nice. They are first rate. My wife and I highly recommend them. I was concerned if they would be able to stain the stairs to match the floors. The new floors were a darker stained white oak and the stairs were red oak. They surpassed expectations. Our new floors and the re-stained stairs match the floor beautifully. Kevin & Maria Miller

Truly SERVICE in every sense of the word. These folks know their products well and want satisfied…read morecustomers. After having purchased my tile at Madison, I didn't bother to shop around for price on a rug pad. Having just spent 10G on hardwood install, a proper pad was necessary under my wool oriental carpet. Can't ruin new hardwood! The store was incredibly busy mid-afternoon. I waited patiently and was rewarded with great pricing on the perfect product. I will never shop anywhere else!

Madison Floor in Tonawanda did an excellent job installing my new kitchen floor. They arrived when…read morescheduled and completed the work in the time they estimated. The installers Joe and Chuck were true craftsmen. Thanks Madison for a job well done. Bravo.

I had a cottage floor coated. There were problems with moisture. Top Rhino's crew went above and…read morebeyond to solve the problem. They even came back and completed when floor had dried. They are a great bunch of guys committed to a quality job. Kudos!!!

From the owner: Our high quality coating is built to last, providing a sleek, durable finish that resists stains,…read morecracks and wear. Plus, our floor coating is 4x STRONGER than epoxy and is installed in just ONE day! Garages, patios, pool decks, basements or commercial space, we’ve got you covered - literally!