No longer standing behind their products! This company was once Lumber Liquidators then became LL…read moreFlooring now back to the original name. This is how they get out of standing behind their products and avoid paying out their losses in litigation. We have used their products many times and most were good. Now we have a problem and they say it is the old company. Such BS. Buyer beware. Some bad and dangerous products and they use every corporate loophole to avoid paying what they owe after they cheat or poison you.

Had a floor replaced in the spring 2022. The store staff was great, the quality of wood was great,…read morehowever, the installers were inexperienced craftsmen. The job was poorly completed and my husband and I actually had to replace some molding and complete the job. Because I was a woman, they responded to the many questions I had with disdain. I actually am very familiar with the installation process and should not have let them continue as the workmanship was poor at best. Find you own experienced installers.

I purchased LVP at Tontine and the price I received was great. But shipping to store was just a…read moreheadache when it came to arrival time and delivery as it was delayed.

Complaint Type: Problems with Product/Service…read moreStatus: UnresolvedMore info 5/10/2022 I signed a contract for a floor to be ripped out and a new one to be installed. The contractor who ripped out the pre existing floor destroyed my moldings and I was told they would be replaced by the store manager. Then when it was time to install the floor they couldn't find a installer so they hired one that has never worked for the store. He installed a uneven floor with chips and two different colored floors. The wood floor is now higher than the porcelain,which they promised would not happen, there are multiple tiles uneven with tiles sticking up everywhere. They promised to redo the floor and said they have to find a contractor first which never happened. It's been months and they never even came back to reinstall the sink they removed. My wife is sick with terminal cancer and they left her with no sink. They keep coming up with excuses but never do anything about this botched job not up to industry standards. They even blamed the fact that my wife is sick so they hired the only contractor available to get it done for her. If that was the case they should of reviewed his work before ruining our home and disappearing. DO NOT USE THIS COMPANY!!!!!!

We recently purchased a rug from Carpets Unlimited located on Ridge Road in West Seneca. It was…read morenice to deal directly with a owner who took his time and explained everything in detail. We took many samples home so that we can make our final selection. After we made our selection John the owner of the store made arrangements for installation. Our rug was professionally installed by a man named Gerry. He actually moved our furniture back in place after completing the installation. Being in my mid eighties and hard to please I could not find a thing to complain about. i would highly recommend Carpets Unlimited. Thanks John & Gerry.

We were able to get carpet installed in our new house a few days before moving in, which saved a…read moreton of hassle! They're super easy to work with and really good at what they do. The carpet looks and feels great, and the price was not bad at all. John is super friendly and knows a lot about flooring - I highly recommend em!

They did an excellent job. I hired them to recarpet the entire 2nd floor along with the stairs…read more They were very nice and got right to work and did a fantastic job.

Mike on Transit at Kenny Carpets is so detail-oriented and informative, I feel so confident that I…read moremade a great decision for our 3 bedrooms to have the best, longest-lasting, prettiest, plush, pet-friendly wall to wall carpeting. Mike kept in touch with me by text, made appointments with me when I wanted, and was very patient answering all of my questions, helping me to my car with multiple samples to take home, and refiguring our quote when we added another room and then the closets. Mike is a very nice, well-educated young man, eager to help, proud of his product.... we love our carpeting!

Dan did an amazing job refinishing our hardware floors. He explained everything and is a pro at…read morewhat he does. We were thrilled beyond belief over the transformation. I would highly recommend Floor Busters for your next project. Thank you Dan! Debbie B

Dan did a fantastic job refinishing our floors. What a difference before and after! He had a lot…read moreof repairs to fix and now you can't tell where they were it was done so well. Addressed all the concerns I had with the floor and made them look great. Built an incredible threshold where one was missing. So pleased with how the floors look. Highly recommend Dan to anyone looking to get your hardwood floors to look new again.

If I could go lower I would. The sales staff are first rate, specifically Harold. The installation…read moremanager and carpet installers are beyond bad. I have a seam that can ben seen from space and they will not address the problem. After countless calls and txt mgs... they just ignore me. The worst carpet place in WNY.

Horrible experience with this company. They ordered the wrong carpet for the wrong room. Living…read moreroom torn apart for 2 months while waiting for replacement. Charged for extra carpet for room that was their mistake. Terrible customer service. No one returns calls and they are rude when finally talking to someone. Would never use this company again and recommend you get your flooring elsewhere. Horrible experience. Little to no restitution for their mistakes and my inconvenience.

Met with owner to discuss suggestions for replacing carpet with hardwood floors. Mike's…read moresuggestions were creative and we loved the outcome. The staff that removed the carpeting and placed the new floors were gentlemen and kept the work area contained and neat. Highly recommend MP Caroll.

MP Caroll was fantastic to work with. Our floor was damaged and needed to be replaced. We decided…read moreto change the color, which then required the stair treads to be sanded and stained to match the new floor. We went with MP Caroll because they had the professionals who could do the floor tear out, installation, and sand and re-stain the stairs. It was far more convenient than having to hire multiple contractors. Throughout the process, no matter how many question we posed in person, over the phone, or via email, they were always pleasant and nice. They are first rate. My wife and I highly recommend them. I was concerned if they would be able to stain the stairs to match the floors. The new floors were a darker stained white oak and the stairs were red oak. They surpassed expectations. Our new floors and the re-stained stairs match the floor beautifully. Kevin & Maria Miller

Truly SERVICE in every sense of the word. These folks know their products well and want satisfied…read morecustomers. After having purchased my tile at Madison, I didn't bother to shop around for price on a rug pad. Having just spent 10G on hardwood install, a proper pad was necessary under my wool oriental carpet. Can't ruin new hardwood! The store was incredibly busy mid-afternoon. I waited patiently and was rewarded with great pricing on the perfect product. I will never shop anywhere else!

Madison Floor in Tonawanda did an excellent job installing my new kitchen floor. They arrived when…read morescheduled and completed the work in the time they estimated. The installers Joe and Chuck were true craftsmen. Thanks Madison for a job well done. Bravo.

I had a cottage floor coated. There were problems with moisture. Top Rhino's crew went above and…read morebeyond to solve the problem. They even came back and completed when floor had dried. They are a great bunch of guys committed to a quality job. Kudos!!!

From the owner: Our high quality coating is built to last, providing a sleek, durable finish that resists stains,…read morecracks and wear. Plus, our floor coating is 4x STRONGER than epoxy and is installed in just ONE day! Garages, patios, pool decks, basements or commercial space, we’ve got you covered - literally!

Re finished our 100 year old floors almost 2300ft. That was 4 years ago and they still look great…read more I only give them 4 stars because they didn't remove any of their waste, like sanding pads and wood dust left the bags for me To figure out how to get rid of.

During my original call to Charlie he talked so highly of the fact that the company has been in the…read morefamily for generations, years of experience, quality, satisfied customers, etc. This was why I decided to hire him for my job. I also wanted to make sure that my location was not a problem for him since I am a distance away. He indicated that he travels all over and that would not be a problem. We agreed on a price per sq. ft and then a day to start. On day 1 of the project there was little in the way of a greeting upon arrival. It was constant complaining about how long the drive was, how much gas be probably used, how many cars he had to pass, how many tractor trailers got in his way. This occurred each morning upon his arrival. As soon as he walked into my house and looked at the floors they were instantly a problem. They were supposedly coated with something special and it would take all of this extra work and supplies in order to do the job. Without much further explaining he indicated it would be an extra $500 for it to be worth it for him to do the job. Knowing little about hardwood floors and their finishes I agreed. He proceeded to get to work and I left. By noon I checked the security cameras and noticed that his van was gone and the door was closed. Around 1-2pm in the afternoon I received a text from him: "floor definitely a bitch to sand but I made good progress today." When I returned home, the entire area was all sanded (~800sqft). Seems like this was a quick job for these "difficult floors". I brought to his attention that there was a landing that was not done (mentioned in the original call and on day 1). He said that he didn't think it needed to be done and if it was his house, he wouldn't do it (the previous finish was flaking from sun damage). Ultimately, this was completed. On the third day of the project, I needed to point out that during the sanding he has scratched the lower cabinets and my $1000+ dishwasher by apparently dragging the sander along them. When looking at the cabinets he just kept saying that he couldn't figure out what could have done that. When I showed him the dishwasher scratches he got down and started rubbing them with his hand not saying anything. He then gets up and walks into the living room examining the floors. I asked him if we could discuss the scratches, he threw his hands up in the air and said "if you're not paying me, I'm outa here." Diffusing the situation, I said we could discuss it later and said that I never indicated I was not going to pay him. At this point, I wanted to discuss a transition piece that I wanted a darker color than the rest of the floors (how it originally was). He again said that if it was his house, he would leave it. I indicated that this was something that needed to be done. He agreed and went to get some darker stain so I could approve before leaving. As he was applying the painter's tape on the border it became wrinkled and he started to pull part of it up and re-position it. When the tape didn't stick, he ripped it off the floor in a bit of rage and stomped out of the house swearing how its cheap and costs to much and its shitty tape. On the fourth day (final sand and polyurethane) he shows up and as soon as he steps into the house, he lost his mind. He had a total breakdown that the floors were still tacky and he couldn't sand them. He went on for quite some time swearing, complaining about the job and how it was costing him money. He ripped off his knee pads, opened the garage door and threw them, slammed the door and proceeded to get his sander from the kitchen and he walked out and left. All the while I didn't say a word and I didn't know if he was coming back or not. Later that afternoon he texted me apologizing for his behavior and blamed it on family problems and he wanted to negotiate a cash price (I'm assuming was his way of compensating me for the damaged dishwasher? Seems very convenient for him.) I responded that I was far from happy with the entire situation and that cash is not an option and that I will be replacing the front panel of my dishwasher. He then calls me upset asking what we are going to do about this situation and then says he doesn't know what my issue is with the dishwasher, I'm just too "picky." He says that he showed the picture of the scratches to some of his buddies, and they don't know what the big deal is. I explained that he was hired into my home and damaged my property. Something needs to be done. On the final day (still final sand and polyurethane) he shows up fairly subdued. I ask him who to make the check out to and he says to him, not the company. He then asks who my bank is. When I tell him he says "where the hell is that?" I say that its not a local bank. "Great, guess I wont get paid til Tuesday!" and stomps out the door mumbling and says "this job just keeps costing me!" I reluctantly left (thankful for my security system and cameras). As soon as I next check the cameras ONE HOUR la