On the bottom level of Walgreens, this location gets a bad rap, but I appreciate it. It's spacious…read morewith all the necessities, including grab-n-go food. There's even a FedEx kiosk inside!

Store clean . They have police present . Not the best location because a lot of homeless hangout in…read moremall . It's in back of food court so if you don't know it's there u a miss it. Have sales often . Stock often cashiers was friendly.

DENEEN was very nasty and distasteful out of her mouth !!! I pressed the button for her to open an…read moreaisle glass and spoke to her ignorant self and said "good afternoon" she looked and said "What you want, I'm tired hurry up" and I just walked in but wether I was in there 2 min or a hour YOU DO NOT TALK TO CUSTOMERS THAY WAY..... then I proceeded to say I don't want it I'll be calling corporate and she began to make slick comments very distasteful and ignorant and more..... it's really sad that our kind is very rude and nasty ALL THE TIME AND WONDER WHY PEOPLE JUDGE US..... she has really pissedme off for the day

Unprofessional cvs pharmacy employees talking about food and talks very aggressive won't recommend…read morethem they are very unprofessional

Incompetent, poor work ethic, poor customer service and all encouraged by lack of management and…read moreaccountability. I came in at 1:20pm, one person at the counter with no line and the person at the pharmacy counter refused to wait on me rudely telling me it's lunchtime... the manager/pharmacist witnessed this and just shrugged his shoulders. Lunch is 1:30-2:00pm. TRIFLING!!!

The Brookland CVS continues to be understaffed and understocked. They also continue to make errors…read morein a prescription for a maintenance medication. Earlier this year, CVS sent a text message stating that the Rx had been filled. When I went to the pharmacy to pick it up, they told me it was not ready and that they had to order my medication, which would take a week. At this point, I was out of medication. My only recourse was to go miles out of my way to pick up the Rx at a different branch across town. This week, I attempted to refill the same Rx, but the automated systems (both phone and computer) are set to refill the script in September. Someone at CVS keyed in my 30 day supply of medication as a 90-day supply. Again, the Brookland CVS refuses to take any responsibility, even though I picked up the Rx from them. They told me today that I need to go to the CVS across town to correct the error. I called that pharmacy, and left a message for the pharmacist AND called my doctor to ask her to send a new script to the Brookland CVS. This is for a script with multiple refills. This is unacceptable, and although I've complained multiple times, the only recourse I have at the moment is to report the issue here.

I had one of the worst shopping experiences at CVS on my last visit. I was there early in the…read moremorning so it wasn't busy yet. I was there at about 8:40 and I was doing some shopping while waiting for the pharmacy to open at 9am. I had trouble locating an item and asked the cashier up front for help. She was new and wasn't familiar. I asked if there was anyone else available to help. I was then led to a young man who was on his cellphone leaned over the portable AC unit. He was dressed in a dirty white t-shirt and jeans. He was so unprofessional I would never have assumed he worked there. Instead of getting off his phone and helping me find the item he told me to go back to the aisle I had already looked. Eventually, I as able to locate the item on my own but it was locked. I pushed the service button 3 times over a 5 minute time period and didn't get any help. When I went back towards the front, the cashier was occupied. I went back to the same young man and asked him if he had a key and was told by him that only the cashier has it. I waited another 5 minutes and eventually the young man came with the key. I was finally able to get the item I was needing. I purchased the item and then went to wait for the pharmacy to open. The pharmacy opened almost 10 minutes late. The pharmacy staff arrived late and didn't even offer an apology for the inconvenience. The service in this particular store has gone from bad to worse. I plan to change to a different parmacy company all together. I feel the CVS staff at multiple branches could really use some additional training on customer etiquette.

Bought $116 worth of Halloween decor. Kept everything except 1 defective $16 item not functioning…read more They refused to refund the 1 item with a receipt and were cold, unprofessional, apathetic, rude as well as condescending, "well did you try a battery?" ( that line of interrogation). Shopped here 28 years, a downhill slide to literally combative verbally with customers. It's as if they are incensed to be asked a question. Of course receipt in hand, item, payment method, I was friendly( kept all other items). Zero resolution, maddening nightmare CVS 12th Street SE DC!

I LOVE Grubbs. They are so great with vaccines. Especially with kids. We go there at least once a…read moreyear for shots.

Not willing to fill my Rx without purchasing $30 of extra merchandise that I did not need and…read morewasn't in my budget. This system is messed up, for pharmacies and customers but getting less than 24 hours notice that I needed to have my Rx switched to a new business isn't best practice for customer satisfaction or the health of the patient either. Maybe if they sold things I need (milk, produce, peanut butter...) I could do the $30... but I don't need $30 of lozenges and Knick knacks. Side note: I really hope we vote in some people in that will fix the mess insurance companies, big pharmacies like CVS, and others have made of our medical system.

There seemed to be a staffing shortage as only one worker. TheSelf Checkout seemed to have an issue…read morewith recognizing some customers rewards. The coupon kiosk was out of order so unfortunately this quick resolve was not an option. Despite pressing the help button, one staff walked to the back after holding a 5mins convo with another customer yet ignored those at the self checkout awaiting help.

My only negative public review and I would give 0 stars if possible. Staff treated me like I was an…read moreidiot and was completely unwilling to attempt to help/remedy the situation. Nobody at the store at 10:30am on Tuesday 3/31/26 knew how to process an OTC credit and nobody was willing to try to figure out how. I've used the OTC credit at this store many times before and they refused to call the CVS a few blocks away that I told them just processed an OTC credit for me an hour before. The pharmacist wouldn't even share his name with me when I asked.

Complete waste of time. First they say they don't have my prescription and have to come back the…read morenext week. The following week when I return, they make me wait 30mins for them to give me the wrong prescription. Lastly, I want to transfer the prescription to another pharmacy they don't answer the phone in order to confirm the order. Unacceptable.

My loved one pharmacy closed and they transferred him to here on or before Feb 7, 2025. Two weeks…read morebefore his regular nurse left on vacation they called many times and kept getting different answers. I tried calling the next day when all medicine was not delivered as they said it would be. No one answered or returned my call, so I went there in person. They seemed very unorganized. I have called more than 4 times and they have never picked up or returned my call. Today the nurse called with me on the line and once I had began to speak, Angela was very rude and unprofessional. When I had asked why she had not returned a call, she would not answer that question and began to talked over me. Who is in charge of this place and how can you reach them ? It is an unkept up business and run down. It looks like it is going out of business and the employees act like they don't truly care. My loved one has been without his medicine for almost 2 weeks. I am done with them and will transfer all prescriptions out! If you are considering going here, think twice!

As a contracted shopper for Uber Shop & Deliver, and Instacart, I frequently visit your store at…read more1201 First Street NE in Washington, D.C. I must commend Valencia and Ursula for their exceptional customer service. They consistently demonstrate professionalism, efficiency, and cheerfulness, which greatly enhances the overall shopping experience.

This grocery store is pretty convenient with its location, pharmacy, fresh produce and parking…read more Parking is validated for up to 2 hours with purchase. The validation has changed and it's a strange tablet situation where you hold the parking slip up to the camera and align the squares. It's tricky and usually people aren't there to explain it to you, so I've had to help a neighbor out myself. It is annoying to have your receipt checked. I know there have been issues with theft and I'm grateful that the entire store isn't locked down, but sheesh! This is not unique to this store though. It happens across this city. The pharmacy has been a positive experience, outside of the app not working. I stopped receiving app updates for renewing my medication. That was frustrating. The texts always come through though! If they aren't updated, I can call and ask and usually get through to them. I'll never understand the checkout line system. How do I put my cart on the opposite side of the grocery belt and still load the bags, etc.? I just do self check out!

Very clean location and was easy to navigate. No issues with use of my rewards redemption. Self…read moreCheckout a breeze.

The pharmacist today was extremely rude! Won't be back. I was waiting in line for a prescription…read moreand she told me that I would have to go stand in the pick up line to be helped. While I was waiting in the first line, a huge line formed in the pick up area (mind you, when I got in line NO ONE was there). Then when I explained what was happening she walked away and started helping the other line. So nasty!

If you go, expect slower service. With short staff, there's often a line at the pharmacy. Due to…read moretheft, there are no self-checkout lanes and usually only one person is behind the register. Despite the wait, they have all the usual CVS products from medicine to candy to greeting cards. Some of the more expensive items like laundry detergent are behind glass. (Ask a worker to unlock it for you.) There's street parking and a large lot by Lidl nearby.

Scheduled a flu shot and COVID booster at this location. Checked in online and also in person…read more There was a long line at the pharmacy for pickup but not for vaccines. Overall, it was a good experience. I had to wait about 25 minutes past my 6 pm scheduled appointment time. But, this wasn't nearly as bad as when COVID shots were first being administered. I've started a new COVID- 19 Vaccination Record Card. I'm on my fifth shot. Time flies and my immunity keeps getting stronger. Thank you, CVS!