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    Flinn Ritual

    5.0 (5 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 3 months ago

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    Woodhouse Spa - Walnut Creek - Looking to get a jump on your holiday shopping this year? Give a gift that goes beyond the ordinary with a Woodhouse gift card.

    Woodhouse Spa - Walnut Creek

    4.3(376 reviews)
    2.5 mi
    $$$
    Luxury
    Certified professionals

    I had a very disappointing experience at Woodhouse Spa in Walnut Creek…read more We scheduled a couples massage specifically requesting to be in the same room. We arrived on time, checked in, and were escorted back to begin our services. After we had already undressed and were prepared for our massage, we were informed that the appointment could not be accommodated as scheduled because the therapists needed breaks. At no point prior to our arrival were we notified of any staffing adjustments or scheduling conflicts. Instead, we were told, after we were already ready for service, that the massages would have to take place in separate rooms. We were then informed that they were fully booked for the rest of the day and could not reschedule us for the couples experience we originally booked. The only alternative offered was a complimentary guided self experience in the sauna, which was not comparable to what we had reserved. Alexa, the hospitality manager, did apologize and stated that Anna, the spa director, would be contacting us. As of yet, that has not happened. The lack of communication and follow through was extremely frustrating. If therapist breaks were going to interfere with scheduled appointments, we should have been notified before arriving. Being informed only after we were undressed and expecting our couples massage was uncomfortable and unprofessional. This experience reflected a serious lapse in customer service. When a service cannot be delivered as promised, there should be a meaningful effort to correct the situation and ensure the client still receives what they scheduled. I recommend taking your hard earned money somewhere you are valued and not expected to simply accept something different than what you reserved. Anna, After receiving your comment on my previous post, I feel it is important to clarify our position. We shared with you, as customers, exactly what our experience was booking this appointment online through your company's website. Rather than acknowledging how this situation unfolded from the client's perspective, your response focuses on explaining internal policies and procedures. Our frustration is not about therapist breaks or operational logistics. It is about communication. At no point prior to our arrival were we notified that the couples room was not secured. We arrived on time, were escorted back, undressed, and only then informed that the appointment would not be accommodated as expected. That is the core issue. As customers, we can only rely on the booking system provided by your company. If duet services must be reserved by phone and the online system does not guarantee placement in the same room, that process should be made unmistakably clear and proactively confirmed before guests arrive, especially for something as specific as a couples massage. Furthermore, instead of continuing this issue publicly from a policy standpoint, I believe this should be addressed internally within your company to ensure others do not experience the same poor communication and disappointment. Our intention in sharing our review was simply to express our experience honestly and highlight an opportunity for improvement.

    Back again for another needed day of relaxation. My mom and I came back to celebrate my birthday…read moreand received massages. This place is so peaceful and relaxing. My masseuse, Mary Alice (?) was great. She was gentle, firm and most importantly did not hit the bed as some folks do. Thanks for a great for a lovely day.

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    Lafayette Park Hotel & Spa - Thump Sound D.J. Services from Dublin performing at the amazing and magical Lafayette Park Hotel of 70 Guests.  DJ Joe Manifesto

    Lafayette Park Hotel & Spa

    3.8(554 reviews)
    0.5 mi
    $$$

    This review is for Lauren at the spa. I got my first ever facial from her a week or so ago (I did…read morethe nano, 75 mins) I really didn't know what to expect, but Lauren absolutely exceeded expectations. Not only was she so funny and made me feel incredibly comfortable, the entire experience was luxurious and wonderful. I was so relaxed after. A week or so later and I've literally never seen my pores this small and skin so soft before. I will absolutely be going back. If I could give more than 5 stars I would!

    I am going to update my review about the spa. It did get pretty bad during the Covid years, but…read morethankfully, I'd like to say that spa does seem to be back to normal. My family went today to have a nice girls day. Cheers to 2026. We had planned the day about a month in advance and we're looking forward to it the entire time. Everyone who worked here was very nice and all of us really enjoyed our services (some had multiple) I do just need to say a warning. I've always know Lafayette was once a sundown town even though I grew up there and was hard to picture. So I expect certain people to act a way however it's gotten so much worse in recent years and we are white. So this is a warning to others. My sisters and I were in the hot tub after one of our treatments and we had ordered a couple appetizers and a bottle of bubbles to enjoy. The staff was very nice and brought it out to us in the hot tub and obviously brought it in plastic wine flutes as they know as employees no glass is allowed. About an hour later, an employee or manager approached us and let us know. There had been a complaint about glass in the hot tub. We explained to her and no, this is from your hotel that we ordered (and spent over $100 after spending a lot of money in the spa) and then she asked to verify that we were residence of the hotel and we explained yes we are doing the spa. I want to again state, This is nothing against the employees there. We clearly knew the lady was doing her job. A couple of us get out to go into the locker room to shower and change for dinner that we are going to have on the property (again money to the Park Hotel) and we noticed in the shower area, the swimsuit of a lady who was in the hot tub with us hanging by the shower. She is nowhere in the locker room and my friend notes "she is the one who complained and she must be getting a service right now" We realize that while we were in the hot tub chitchatting amongst ourselves, we brought up two points. 1) is the orange turd going to die this year and 2) why is all a certain type of people posting bad reviews on the Stranger Things episode where Will comes out to people - and SPECIFICALLY said we don't understand why people hold so much hate in their hearts and spend energy on it (this becomes ironic in a bit) While we didn't spend a lot of time talking about either of these, and they're not in excessively political, the lady I will name "Karen" in the hot tub (yes she looked like one) clearly was angry with the conversation the three of us were having and wanted to " get us in trouble" Meanwhile a man in the hot tub was super cordial and even joined in on our convo on airline preferences So this note is just straight for the Karen. We all grew up in Lafayette and we don't need your hate and toxicity in it really. I so really hope that you're not from our area and we're just visiting and staying at the hotel. You almost ruined a perfect day for us. And I wouldn't be as silent if I run into you at Safeway Hope you felt real "powerful", Karen. And sorry to the employee who had to do her due diligence and approach us

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    Flinn Ritual - saunas - Updated May 2026

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