One star after the business manager responded to my HONEST review and said, "we thoroughly checked our records and can't find any history of treatment for you." They are going to deny seeing me as a patient because they can't handle a customer being unhappy and voicing it. Instead they insinuate I'm lying about going there? I guess their botox is equally as bad as their record keeping because I've attached proof of my treatment. Sanctuarie MD y'all are liars in addition to terrible injectionists. Please stop texting me because I will NEVER return. read more

The staff were very welcoming and knowledgeable . Ann and my girl Sophia were great! Can't wait to visit again. read more

I took my teenage daughter for a waxing session, where she had a full leg, full arm, and underarm waxing done. Unfortunately, we had a very poor experience. Half of the hair was missed, and the other half was broken at the root, growing back within just a few days. My daughter has been getting waxed for two years, so she's used to the process, but she said this session took far longer than usual and was much more painful than expected. The technician seemed inexperienced and was not very knowledgeable about the process. I followed up by emailing the salon to express my concerns, and someone called back promising to speak with the manager and follow up with me. However, it has been weeks and I still haven't heard back. Overall, I'm extremely disappointed with both the service and the lack of customer follow-up. read more

Ann is an absolute artist! This was my second visit, and I came back for a reason. The first time, she gave me the perfect natural fullness--no "duck face" in sight. This refresh was just as wonderful. She's so sweet, remembered me and my sister from a year ago (!), and was so intentional about checking in to make sure everything was perfect and how I was doing. If you want a natural, low-maintenance look with a caring injector, Ann is your person! read more

Funny I was ready to write one of the only bad reviews for this business but .. huh someone else had the exact same scammy experience I had ..a few months ago...interesting For some context, I've had Botox four or five times. I've never had any problems, having good results and I've never gotten more than 20 to 25 units in my forehead. It has never lasted less than five-six months I got a promo for $10 a unit because I was a new customer. I told the esthetician I wanted 20 units in my forehead. . She said that wouldn't be enough so I agreed to 25. She hemmed and hawed and frankly pulled out her best "upselling skills" to get me to agree to 30 units. Keeping in mind that I have never had this much before. Even at the time I was annoyed. It was clear that because I was getting a cheaper price she wanted me to buy more and seriously who likes to be pressured by upselling ? Even THEN she said that wouldn't be enough and that I would "still have some movement". In other words AGAIN pushing for me to get more units I refused and it was so awkward. Sorry maybe $300 for one area Botox isn't a lot to her but uh GMAFB. I left miffed but frankly they couldn't tell. About a week later I had the full effect and it looked good but not like Ive had it look before. She skipped a whole area in the center of my forehead, like what? It still looked better than without Botox. I decided to just never go there again. Oh but wait! It has been only EIGHT WEEKS and you can't tell I've had any Botox at all. Uh ya I'm pissed and sorry I picked this place. Like, everything in my forehead is exactly like it was when I went in. Ya by "movement" I guess she meant "your whole forehead will move like before in less than two months even though I'm supposedly giving you more units than you'd ever had before" Idk how this place is rated so high but ... run away and go to someone ethical Btw her comment about how. long Botox lasts is bs. As I've said I've had enough times to know how it affects me. She's Just covering their asses with a "cut and paste" rubber stamp response. read more

Love this spa! I am always welcomed and feel comfortable. Sophia does an amazing job with whatever I need for my skin.

This place looks great on paper and advertisements but the upsell factor is unseemly and cringe. I went in for an advertised Botox special and was talked into an upsell that I didn't need nor desire. People shouldn't feel pressured into an upsell when the business has promoted a special. It just feels very tacky and Botox injections are a serious matter. No one needs the added anxiety and uncomfortable interactions that an obvious upsell always creates. Do better please. Otherwise the facility was clean and neat. read more

Nurse Ann is absolutely sweet and amazing. This is my second botox from her. Thankfully, she made me look great before my trip. She really took her time and paid attention to every little detail and made sure I left happy. read more

I would highly recommend Sanctuaire MD. The staff and nurses were very friendly and professional. Ann is very confident in her work and very informative and I didn't feel rushed at all. read more

They did an amazing job with everything I was looking to achieve. They spent time explaining the process and took their time. They are some of the nicest staff I have met in a medical spa establishment. The owner is a total sweetheart! Highly recommend! read more

I had a great new customer experience getting Botox at Sanctuaire in Lafayette. I came to Sanctuaire for their new client deal, after trying Botox once before and not being happy with the result (I got overloaded and my whole brow line fell). Prior to my appointment, I had a phone consult with Anne, who was personable and had fantastic listening skills. I had very specific goals - I wanted to reduce the appearance of some wrinkles but not be totally "frozen," and I wanted my eyebrows to remain arched without looking heavy. When I went in for the appointment, Anne remembered my goals and talked about how we could get the effect I was looking for, while making suggestions that I would not have known to request. The result was great - Anne is a painless injector and I had one tiny reasonable bruise afterwards. She definitely achieved the look I wanted! Plus, the facility is clean and beautiful with easy parking right in the heart of Lafayette. I would absolutely recommend Sanctuaire for Botox, and I'll likely take advantage of their other services as well! read more

The staff and nurses here not only great but very profesional. This place is super inviting and they take care of you from the moment you step into the medspa. They know their product and are very informative about it all. read more

Ann is very knowledgeable and kind. I have had mixed results with botox in the past. She helped problem solve and explained her rationale for trying a different approach. She continued to work with me a few weeks later for a touch up session. Ann also has the most gentle touch, I barely felt a thing! Much more tolerable than any past experience I have had. read more

I highly recommend this place. Ann is very confident and knows her job well. She is fast and efficient. There is no time to get nervous, before you know it , it's done. Highly recommended read more

My experience yesterday was amazing From being nicely greeted and then introduced to Carmen my beautiful sweet very professional knowledgeable go to person, I was in great hands Please don't hesitate. I have been to both locations Lafayette and Moraga both excellent Thank you Ann, Carmen and receptionist Libby Duryea read more

Great service. Aesthetics. Spa like office. Skilled staff. They have a solid rewards program and offer financing.

My experience with Sanctuaire has always been the best. The highlight of my visit was the service from Quyen who administered my fillers + Botox. She always pays attention to the smallest details & understands all the concerns I had. Quyen is very passionate about helping her clients and makes the whole experience much more enjoyable! Beyond the service, the owner and staff are all very welcoming & highly skilled. Thanks to Quyen & the entire team for their amazing work read more

I've been getting hydrafacials with Laura for the past few months, and each time has been a wonderful experience. Laura always ensures that I'm comfortable and have all my questions answered, and the results are always amazing - clean, clear, and glowing skin! read more

Met with Laura today for Botox consultation and went through with my first ever Botox treatment. I was nervous at first but Laura made me feel so comfortable and the procedure was painless! Ty, Laura, for being so kind, informative, and for the great experience. I highly recommend Sanctuaire. I also had a facial treatment a few weeks ago with Thanh (?) and that was AMAZING, which is also why I chose to come back to Sanctuaire for the Botox treatment. This place is so cute, environment is calming l, and all the girls that work here are so kind and welcoming. Thanks again!! read more

Quyen is simply excellent! I love her work. She is now my to-go to person for everything skin-related--from Botox to fillers and skin products. her techniques are very unit and precise. She explains the treatments in a way anyone can understand and always ensures you are as comfortable as possible. She also gives you great aftercare instructions to help maximize your results. You can really tell she loves what she does and takes great pride in her work. The support staff is also fantastic. They are friendly and knowledgeable about pricing and products offerings, and always do their best to acommodate your scheduling needs. It's definitely the best filler I've ever gotten and Quyen's Botox injection technique is the best I've seen in a very long time. Can't wait to go back! WIslande J read more

This is my second appointment for micro-needling and hydro facial at Sanctuaire MD with Quyen. I got so much compliments from my coworkers after my first treatment. My face is smoother and my dark spots are so much lighter. I decided to book a second appointment with Quyen. She was very thorough, kind, and knowledgeable. She explained to me about procedure. She took extra times to numb my face before she started it. She explained all the steps during the treatment. I did not feel any pain at all. She was wonderful and made my experience amazing! Again, I would like to thank you Quyen for an excellent experience. I would definitely return for more treatments in future with Quyen. read more

I was looking for a nice spa to take my boyfriends mom to and to celebrate my bday - I am so glad that I came across this spot. Ann (the owner) is amazing to work with! She's so on top of communication and is so personable! I sent an online message on FB and she immediately responded (11:00 pm - wow, amazing customer service from the get go!!! )I gave her a budget that I wanted to spend and she was able to accommodate and come up with several options that included a massage, facial and pedicures. She was very thorough with following up and made sure she was able to accommodate our schedule. They sent several follow up txt message and calls to remind us of our appt. The spa is super chic and cute, loved the decor and the spa area. There is a sauna and dry room that was included in our package. Anne was also so graceful with honoring the Yelp check in code for our appointments - she is seriously the best! We will definitely be visiting again and can't wait to visit the staff again: I would HIGHLY recommend this place. There is also plenty of parking behind the building (free). Thank you for an amazing and relaxing girls day at the spa! read more

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I've only come here for the medical spa so far and I am impressed. I saw Ann for the neck skin tightening and a hydrafacial. I only wish my budget allowed me to do more. She is very knowledgeable and super friendly. I really enjoyed getting my treatments from her and I will be back as soon as I can! Thanks Ann for giving me something to look forward to during these tough times. read more

Dealing with maskne and eczema flare ups since the beginning of the pandemic, I needed to take an extra step toward taking care of my skin. I'm glad Sanctuaire Spa was available to help with these needs. I get my hydrafacials with Ann and she's amazing. I appreciate how attentive she is to address my skin concerns and each time my hydrafacials have been customized to cater to those needs. I'm looking forward to seeing Ann on a monthly basis. Ashley, the manager, is the sweetest and very accommodating. She has been very flexible with scheduling my appointments and ensuring services ran well. Nothing is better than coming to a spa ran by warm and welcoming people. I always feel like I am well taken care of. read more

Ann is very knowledgeable and thorough, explaining proposed treatments and costs. As the owner she is invested in client care. Felt confident in her approach. Will be going back! read more

Ann and her team are amazing! They take the time to really consult and find out what is working for you and/or your concerns. I've been to both Lafayette and Moraga and had great experiences at both. Highly recommend! read more

I love this place! Laura M. is so much gentler than my dermatologist when administering Botox. The facility is clean and aesthetically pleasing, and I appreciate that they offer a reward system. Their hours are convenient and I love that they're open on the weekends. While they aren't the cheapest place to get Botox, I've never had bruising from Laura's application and the location is definitely a plus. There are many things to do in downtown Lafayette. Highly recommend! read more

Wow! Such a relaxing and pampering experience I had with Binh. She's so sweet and professional. My significant other surprised me with a deluxe pedicure treatment and it did not disappoint. The massage alone put this momma to be to SLEEP! The atmosphere was calm and quiet. Not a lot of chatter like other nail salons. Extremely professional and during covid times I felt safe. They handled the cleaning protocol well. Everyone had their mask on and socially distance between clients. After every client they sanitized their stations promptly. Highly recommend. read more

This used to be my go to nail spot. I've been going elsewhere for months but decided to stop back at Sanctuaire. My nails were destroyed. They haven't stopped peeling and are so thin I broke one running it through my hair! I'm not sure what was used but am now waiting for my nails to completely grow out before getting them done. Such a bummer! read more

I've had facials and other treatments and they have always been great. Helpful, thorough and convenient. Recommend!

Ann is AMAZING! I used to travel to Palo Alto for treatments and I'm so thankful I found her spa nearby.

Favorite place by far in Lafayette to get a spa pedicure. Great ambiance (relaxing music, clean, quiet spa environment), kind & skilled staff! Always leave happy. They only have four spa pedicure seats, so they book up fast. read more

This was my first hydrafacial ever and my gosh I've been missing out!! Ann was So thorough, kind and knowledgeable throughout the process. She understood what my goals were to rid of my bad maskne. I cannot wait to see my skin in the next few days! Please don't hesitate book with her. Also, I loved my chair massage from Than. She had medium to deep pressure which was just what I was looking for. She def hit all the right spots too. Overall this experience was better than I thought. Thanks guys!! read more

I went here for a Mani/pedi for me and a little ladies mani/pedi for my daughter who is 4 years old, on Sunday May 20. My daughter loves getting her nails painted! It was her very first time going to a salon to get them done so I wanted some place nice that would be an extra fun experience and memory. This place was so perfect!! We had the best time. As soon as we walked in my daughter was saying "Wow!" She loved how nice it smelled and it really did smell good!! I am wishing we bought some of the bath salts or fizzies while we were there! She also loved how pretty everything looked. She was excited about the seating and the pillows in the pedicure area. The staff was also friendly and really good with her. Sasha was working at the front desk and she was so sweet and so fun!! They all made it a really wonderful experience. Last but not least... We love our nails!! I actually did get to relax and enjoy the deluxe mani/pedi which I totally recommend! It was relaxing and luxurious. It had really been forever since I went to get my nails done and I am so glad we ended up here. It was a great experience for both of us and I am sure we'll be back! I'm also making sure to recommend this place to my friends! read more

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Had an amazing massage with Ann Crahan yesterday. I went in painful neck pain and came out so relaxed. I have 6 vertebra fused in my neck C2 thru L1, no one has been able work out the scar tissue built up from the surgery 4 years ago, like Ann. I will definitely be back. Thrilled to find this wonderful healer! Thank you Ann! read more

I highly recommend Sanctuaire MD for aesthetic procedures. Laura, the RN, is kind, patient and very skilled.

Once upon a time, a long time ago (before covid), I had a great acne facial with Sakina. She was super kind and gave a wonderful facial. During the session, I lament my woes about my horrible breakouts during my session because, as I told her, "I'm too flippin old to break out like this!" She recommended the Hydrofacial to me which I know zilch about. Fast forward to last month, I booked my first Medspa Hyrdofacial with Anne. The session blew me away! I've tried a ridiculous amount of over the counter facial cleansing products and I STILL BREAK OUT! I'm seriously over it (gah!). After one session with Anne I'm a true believer. From now on I'm only getting a Hydrofacial with a gentle facial cleanser in between sessions. The recommendation is once every 4-6 weeks, but to each his own. There are about 7 different options available for Hydrofacial so I'm making an early New Years resolution... try each one at least once! read more

After appreciating Anns' hydrofacials for a year, I decided to try Botox/fillers. Scary for me, a needle phobic. I was surprised how gentle Ann was and less pain than I experienced after trying it out for an event years ago. No bruising at all the first go around and just a small amount the second refinement treatment. Big thumbs up. read more

Amazing staff and services! Loves this oasis of wellness! Every service I have had to date was excellent

Laura was great! I'll be coming back soon. I will also try the moraga location and get a consult.