Wow! My first experience with home renovation and I was lost. After three visits and very helpful staff, as well as a couple of returns when I changed my mind, we decided on tile for our beautiful bathroom renovation. Customer service is amazing!! Helpful employees and the designer was such a great bonus! Easy returns when we needed to, and their pricing is competitive and affordable. read more

Finally working on our kitchen project. Got all of our tile stuff here. The granite/marble counter tops weren't available in the depth we needed. But backsplash and flooring were picked up. They held on to the materials until the contractors were ready to begin. F&D even helped us find a contractor so do the work. It's nice to shop at a place that has plenty to chose from, is comparatively low cost and customer oriented. read more

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Returns are very easy. They have a very good selection. It can be hard to find staff in the store but once you do they are knowledgeable.

Listen, I understand that they want to just get things done. And I get that they want us to move away from the truck. But the women that work there have a super mean attitude. read more

Chandler was great, very knowledgeable, efficient and friendly. Provided a lot of advice. Great job!!!!!

Floor and decor did us a dirty with their wood flooring. Months ago, we ordered light wood flooring and glued 2/3 of it down. But when we opened the next pallet, we quickly realized the planks didn't match, this was in January. They sent us a whole new pallet but, once again, they contained the wrong color. We were again told the right color was on the way, but, after another week, realized none had been sent. They said there are 200 pallets of this flooring in the warehouse, but, after weeks of asking, they have not been able to locate the correct batch. We've been in conversation with costumer care for 2 weeks now, and have been told multiple times our case is being "escalated". But we still don't have a solution. Their last instructions have been to send samples of our wood floor to China so the manufacturer can check it out. We're ready to move in this week, but nothing has been solved. It is beyond frustrating. read more

Floor & Decor - This is the two different pallets we were sent. - Home Decor Near Me - Albuquerque, New Mexico

Horrible experience i would suggest shopping elsewhere employee she was Horrible very mean and unpleasant, seems like she brought her issues to work with her management brushed my concerns to the side stay away !!!!! read more

Aiden gave us amazing customer service, he was knowledgeable, I bought some great tile for a great price, great selection of flooring and tile, will be going back for more flooring needs for sure read more

Cody has the most patience EVER. He handled every concern I had!!! He even threw out some solutions for my crazy ideas. Thank you for being AMAZING!! read more

Floor & Decor - Cody has the most patience EVER. He handled every concern I had!!! - Home Decor Near Me - Albuquerque, New Mexico

I recently had a bad experience at floor decor I was in the parking lot for 2 hours when I go in to check they messed up my order no communication so the lady with blonde hair gets nasty with me and literally yells at me and then turns her anger on her own staff very unprofessional. I should have been the one upset not her. I do around $250,000 a year I'll definitely be going somewhere else read more

I have been going to floor decor for 4 months and I have dealt with an associate named Noah.He has been so kind ,helpful and very personable. I have waited in line in front and behind customers and he treats everyone with a great attitude. I feel that your company is fortunate to have a employee like Noah.They are far and few between. I will definitely continue to shop there with associates as kind as him. Delfina andrea in Albuquerque NM read more

Brendan was very helpful in resolving a problem with our order. Living out of town about 85 miles in the country would have required a 4-hour round trip just to exchange some incorrectly provided bags of grout. Brendan arranged for shipping to/from his store at his cost, saving us a lot of time and $$. Thanks Brendan! read more

Some friends of ours recommended Floor & Decor to us for our bathroom remodel after they had such a great experience. When we arrived we were surprised to see how huge the store was and the vast variety of flooring they had! The showroom had been laid out nicely with lots of different ideas. Associates all around the store were happy and helpful and we were able to easily find everything we needed. The hardest part was choosing from their selection. We've come back again and again for our home projects, you just can't beat the selection, quality and pricing. Plus, most of their inventory is on site, no ordering and waiting for your materials to be shipped in and they'll keep a record of your purchases just in case you need it later. read more

UNTRUSTWORTHY. Sorry to add to the growing number of complaints about this awful store but we're hoping to save others some headaches. Prices and selection at Floor & Decor are irresistible but not when you consider hidden policies and bad service. We had two bad experiences in less than a month. First issue: We spotted a tile that had been marked down half from what we paid a few days before. When we showed our receipt to recoup the difference the clerk told us we were out of luck, started lecturing, and eventually told us we could bring the tile back, return it, and then purchase it again to get back the savings (translation - travel back home, load the stacks of tile back into the truck, travel to Floor & Decor, unload the tiles into a cart, cart the tiles back into the store, refund, purchase, and then cart the tiles back to the truck, load the tiles into the truck, travel home, unload and restack the tiles). Over $110 gone. Second issue: We tried to return 13 tile trim pieces we didn't use and were told that we couldn't get a refund because "the case was open". We'd bought the 13 remaining trim pieces in a box that was already open. Turns out that Floor & Decor had charged us for a full case and, not that it should have mattered, will not provide refunds on open cases. Tried to explain to the clerk that the box we used had been opened and that we were falsely charged for a full case (15 pieces) but she couldn't be bothered. We'd never seen an employee so disinterested in helping a customer, unapologetic, smug (we saw her do the same thing to an older fellow the previous Saturday morning). Over $40 gone. You won't find a customer service counter at Floor & Decor. In the meantime we'll continue spreading the word about Floor & Decor and have already talked one contractor out of ever using them again (he was already on the fence). Fortunately Albuquerque has many great choices for floor and tile stores! read more

Floor & Decor - Home Decor Near Me - Albuquerque, New Mexico

Great service with a wide variety of selection. The staff especially Brandon was very helpful with questions about porcelain tiles and the associated items needed for installation. read more

I didn't buy anything but came to price out some home decor stuff. They have a way better selection and setup than say a Home Depot. Staff was friendlier too. You definitely can find everything you need here for kitchen flooring and bath areas. They even have appliances. Love this place. read more

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Best home improvement experience of all time! I loathe Lowe's and Home Improvement! They make me feel like an idiot! We need to replace the entire second story flooring due to hail and water damage from the storms and I had no clue how to guesstimate labor and materials or even find what would work best for us. Everyone was super friendly and we even found a contractor inside that scheduled an appointment next week for a formal assessment. In the meantime, they helped me with my budget with a general rule of thumb for installation costs for the type of floor we wanted and it took all the stress off! We really were able to enjoy our time and now we want to do so many more projects! read more

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Ask for David. He was incredibly helpful. He listened to our project need and budget. He designed a beautiful combination for us. read more

Floor & Decor - Home Decor Near Me - Albuquerque, New Mexico

Peter was very rude and acted annoyed when asked to do his job very uncomfortable and unprofessional will not be returning to this store again read more

Brad met us at the door and helped us with two projects and all the supplies. Knew the answers to all of our many questions. So friendly and so knowledgeable. He is a new hire and I so hope he keeps this up. He also carried heavy tile to our truck. So many boxes! So grateful for his help. read more

Wow! Wow! What a selection to choose from at this place! DIY or they have free estimates and financing! We found our summer projects. Thank you Gamaliel for helping us out today! read more

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Needed matching grout for my bathroom. Went to the usual big box hardware stores, but they had a limited choice selection, not the full line. I was told to go to Floor and Decor by them, to get what I needed and I did. The young lady who helped explained the difference between sand grout and plain grout. I found the sand texture and the matching color. Yeah! Olive checked me out, and she was great too. Very knowledgeable. read more

Spec sheet was "missing". Salesman lied and sold me nail-only flooring as gluedown. Now i have to return 13 cases! DO NOT TRUST! read more

First off.. THIS SET UP IS AMAZING! Who doesn't love a flooring store with wall to wall options of tile! And I mean beautiful tile. The displays that show mini areas are my favorite it gives you ideas of where & how the different materials are used in real life areas of your home! There are so many colors, materials and items to choose from. read more

Floor & Decor - Butcher block - Home Decor Near Me - Albuquerque, New Mexico

First visit and Wow, must be seen to believe. Everything the other home stores are not from selection to outstanding service Every employee is approachable here, and knowledgeable Amazing selection, started shopping home stores decades ago when few selections were available All needs fulfilled here for sure. read more

Tons of tile options for floors and walls. Purchased several different tiles for our addition and to upgrade our kitchen. First took home lots of samples and then brought them back for a full refund. Ordered large lots of tile online and then had an easy pickup process where they loaded it for us into our truck. Brought back all unused tiles for full refund with no hassle. read more

Traveled here from Farmington to pick up a 10 ft countertop. The two employees who "helped" were rude and made me feel like I was interrupting them when asking for help. Very glad this isn't my home store and if you can visit any other Lowes I recommend that. read more

This was my first experience with them and it will be my last. I am warning that if you place an online order for pickup, good luck with that. The customer service was terrible. I placed the order early am, waited for them to email me for pick up. After 5 hours of no email, I called the store but the phone just kept ringing. Finally at 5 pm I went down there only to find out their inventory was off, they had none of the tiles I ordered. No one bothered to call me to tell me that. They said more was on order but had no idea when it would be in. Had to cancel with tile setter. No idea when I can get him back because he is so busy. Employee who said he did not know when they would get more, showed me he could not care less that I was dissatisfied. If I could give zero stars I would. I will never go there again. read more

Cole !!!! You're the best. He recognized me after 3 months and greeted with a Thanks for coming back! This guy has fantastic product knowledge, store inventory, & willingness to go above and beyond. If he ever leaves for a better opportunity I'd follow him! read more

BUYER BEWARE It's disheartening when you save your money for nearly a year to purchase new flooring for your home at a cost of $6600 and the store lets you down. So, it starts like this, found the flooring we liked at Floor and Decor, we go to the cash register to purchase only to find out we need to order through their flooring specialist. Purpose? I do not know, to upsell, to convince you to use their installation team? not sure of intent but I was curious why I needed a flooring specialist to purchase my flooring. This process, with the product number, took nearly 30 minutes and of course I was in a hurry. Now we get on to my order, turned out they did not have enough of my chosen flooring in stock, so they need to get it from a nearby store. They tell me because it is a discontinued style that I would have to pay $300 for the shipping to my home. I thought at the time that this was WRONG and asked them why we cannot ship it to the store and my contractor will pick it up and they said no we can't do that. They wanted ME to pay for the shipping. I didn't want to pay it but we really liked the flooring. That should have been my first clue of what was to come. After paying for everything the "Flooring Specialist" tells me the order must be picked up within 7 days or it will be cancelled, mind you it's already been paid for. So now I must quickly get a hold of my contractor to see if he could pick it up before going out of town that weekend. Luckily, he said he could pick it up that very same night. So, I gave the "Flooring Specialist" his name and number and the time he would be coming by. He shows up for the pickup and they don't know who he is, they couldn't find the order under his name or mine. Thank goodness my contractor was diligent enough to call me for a picture of the receipt. On October the 11th I got a notice from the shipping company that my order was on the way. On the 17th no word thru the tracking number so I called the Albuquerque store and they said they had NO IDEA where my order was because it was coming from their Colorado store, I said I placed the order at your store and that they should know where it was. Somewhere in the conversation I said F***ng something and the woman I was speaking with chastised me for swearing (I didn't mean to swear, I was stressing a bit) and then she passed the buck and transferred me to their Colorado store. They end up telling me that it had shipped the day before on the 16th. I told them I got a notice that it had shipped on the 11th. They said no it had just shipped and to give it a couple more days for it to show up on the tracking number. Now it's Friday the 20th and still no tracking information on where my $1200 order is. Once again, I call the Albuquerque store where I purchased it and I got the same woman that had threatened to hangup on me before. I was doing my best to be as pleasant as possible asking where my flooring was. She said she remembered me from before, she asked if I had a tracking number and the number to the Colorado store. I said there was a link sent via text and that I had been transferred to the Colorado store last time so I didn't have the number, so again she says do you have the tracking and store number, I'm still looking for the numbers thinking she doesn't have it, then suddenly I realize she has the info in front of her while I'm spinning my wheels looking for probably 5 minutes cause she asking if I have the information. Now maybe it was a communication error but the whole time I was looking, she had many opportunities to say here is the tracking number and the number for the Colorado store. I felt like she was condescending and doing her absolute best to only provide the information I asked for. After I finally asked......Mother may I have the numbers please? She gave me the information so that I could spend the rest of my day looking for the order that they had placed in their store, making it my problem, when in my humble opinion since I purchased it at the Albuquerque store they should have been bending over backwards to assist their customer that just spent $6600 at their store. read more

Although my first time there was for an event, I was blown away by the choices available. As we walked the aisles of options I couldn't believe how varied and many options are available . . . and they seem to have them all. Yes, there were a few not to my taste, but overall I would have a hard time deciding which flooring for which room; which tiles for my bath or kitchen. If you are remodeling your entire house, or just a single room, this is the place to start. Ideas galore. Many choices. And with this large an inventory, I am assuming the prices are very competitive. read more

The best customer service with a knowledgable, helpful , friendly staff with good pricing! Thank you Floor and decor! read more

I had an outstanding virtual design appointment with the Albuquerque store's Jaziel Cervantes. I asked for 30 minutes at the end of the day because I almost knew what I wanted, but this guy showed me options to consider that were a lot better than what I thought I might have to settle for. Really, his knowledge of the store, the product, and his overall demeanor were just outstanding. As he walked around the store to show me the products (we're virtual) there were some people with burning questions, and he managed to take them warmly, efficiently, and didn't show their faces on my screen. Just have to say what a help this is to getting my final tile order with a look I'm sure to love. Kudos to Floor & Decor for providing it. read more

Friendly, incredibly helpful staff. Like, next-level helpful. Any questions, ask Cole. Don't screw it up. Also, great selection of products for a variety of budgets. read more

So many of the people who work at Floor & Decor have no idea how to actually operate within their systems. Trying to get the already paid for materials ready for our contractor to pick up was the biggest pain. Had they processed the already paid for materials correctly on the first place, we would not have had to waist another 30 mins of our time waiting for them to figure it out. read more

This place is really horrible. They have nothing in stock, shit for selection. And if you think you're going to find someone to help you good luck, they could care less. Go to Lowe's or Home Depot. read more

Wow! What outstanding customer service from Stephanie M. in the Albuquerque store. She is knowledgeable, and genuinely glad to help you. Stephanie showed me all of the products that could be used for finishing the tile which was so helpful because I thought there was only one thing to use. Can't express my gratitude for her help and expertise. Oh yeah, there are so many tiles you will have a hard time making up your mind9-8 read more

Special thank you to Cole Coker. Outstanding customer service. Cole went the extra mile helping us with flooring issues.

Great place to shop until management changed, when employees are unhappy that usually means that there's poor management.

I had one of the best customer experiences today at Floor and Decor. A retail professional named Keri helped me navigate the store, find what I needed (15 boxes of tile, 70 lbs of grout, and 6 bags of tile clips). I'm not in the industry and she was so very helpful. A true subject matter expert. Thank you, I will tell everyone I know about you my friend. read more