The capable salesman was polished and polite, but did not clearly explain the no refund policy and…read morein fact led me to believe that if I was not happy w the mattress I could return it. He said that after a certain number of days they would take it back if it was unsatisfactory, but he did not explain that I would not get a refund, only a credit. My choice was to lose $1200 or he could up-sell me a better mattress. The mattress was only comfortable in the store. After three nights it was dipping and I could feel the coils. It was a terrible choice and only then did I learn that it was my problem, not theirs- and not only that but they would charge me again to haul it away! (There was a tiny print explanation of the no refund policy on the invoice but I trusted the salesman rather than read the fine print- my bad) I ended up donating the mattress and shopping at Mattress Firm down the road, where full refunds are given for an unsatisfactory mattress. I suggest you do the same. My new mattress was delivered no additional charge (unlike America's Mattress which charges for delivery), it is foam and lightweight (not a bulky heavy hybrid that no one can move), it cost $700, and has made for blissful nights of sleep. Plus they hauled away the previous mattress at no charge.

Victor Grijalva is one of the best salesmen I've ever met. His candor and demeanor were welcoming,…read morebut not overbearing. He helped us find the perfect mattress for our needs and sold us on a little extra, but it was well worth it. The delivery team members were very courteous and helpful. They set up the bed and helped us adjust it perfectly. They also gave me a great recommendation on a new restaurant. Overall greatest experience I've ever had buying a mattress. Excellent work all around!

Very helpful couple! Very honest and respectful! Local so go help locals!! They delivered for free…read moreand worked around our schedule!

They delivered a bed to my mother in a nursing home. They took care of everything including set up…read more What a relief with us being out of state. Thank you!

Went in here to get some furniture to furnish a new Condo, great prices and service…read more Brent and Carol very helpful and friendly. I had been told that delivery would possibly be Wednesday, they were able to pull it off Today. That helps me get out of my long term motel Monday instead of next Sunday. I had called up another store last Monday and almost went there and after reading their reviews came here instead, good call on my part. Very happy getting furniture in the same day as I received my keys!

Very knowledgeable and kind!! Made my visit very easy. Will be coming back again with future needsread more

Well let's see, if you think your getting a good deal THINK AGAIN! I didn't know liquidators…read moreequated to spend more. Do your research, make sure you're not paying more of your hard earned money on over priced furniture. The women working were very nice and welcoming. But I'm sorry I can't let a nice welcoming face talk me into over paying ...

Good quality for good prices! We've purchased our couches,…read moredressers and bed frame from here and we love everything piece of furniture we have! Staff is always so helpful and friendly, we just recently bought another dresser from Shaw and he was very nice! Delivery or pick up is always relatively fast too. I recommend all my friends and family!

I purchased a sofa in November 2024. It arrived damaged and I sent photos as requested by the store…read moremanager, "Florentina." In January 2025 part of the sofa was replaced, but not all the damaged pieces. The pieces that arrived were also damaged: scuffed fabric and panel on the back coming off. I have called repeatedly and left numerous messages, sent additional photos with no follow up. It is now April 2025 and Florentina still refuses to return any calls or provide any follow up on replacing the damaged sofa or offering any kind of discount. I will absolutely never buy another piece of furniture from this company and warn anyone in Albuquerque not to purchase anything from them. As a business owner myself, I have never experienced such abhorrent customer service.

Don't purchase from this place we went and bought 2 couches had them delivered and the gave us a…read moredisplay. The couch was delivered with makeup, missing buttons, broken legs. We were so upset went into the store next day to see that in fact was a display. Asked to speak with manager he never came out. Spoke to young lady and offered $100 store credit which is nothing compared to wait we paid for a BRAND NEW couch. I will never return to this store.

Went to several places and then ended up here because all the reviews on Google were 5 stars and…read moreI've honestly never seen that happen before. Now I understand why! The staff were all so kind and helpful and they let us have as long as we needed to make a decision. I've never spent more than $600 on a mattress/box spring set before this, but I feel like I just made a solid investment in my sleeping future. Within 10 minutes of laying on the mattress my entire right side feels better than it has in years. I can only hope this carries over for us over the years. They use Synchrony for their credit and I like that company well enough. (Discount tire uses them too and I've never had an issue with them.) They delivered the same day and the delivery guys were just as nice as the store staff were. They were in and out in under 20 minutes, took the old mattress and box spring away and installed our new bed and frame, demonstrated the remote, and educated us on the pieces. So far, would recommend to anyone looking for a mattress!

The young men who delivered my mattress were exceptional. Aarique and Eric were so very…read moreprofessional and hardworking. The set up was seamless and the mattress is great!

Bright Future Futon Company is now known solely as Sachi Organics…read more ------- If there is a place in the Albuquerque area to purchase your futon and futon accessories, bed frames, etc., Bright Future Futon Company is the place to go. Almost a year ago, my husband and I bought our futon here. Being futon aficionados, we continue to love it! The owner and staff are genuine futon experts. They only carry top-notch furniture, including synthetic futons for those who are allergic to cotton. Futons are not something you should purchase just anywhere, because most futons out there are flimsy, watered-down versions of the real thing, which won't hold their firmness for long or are made with inferior materials. Update: My husband and I recently went to Sachi Organics to have small throw pillows for our couch made. We had these pillows made with flax seed and they come with their own slip covers made of organic, non-bleached canvas. The proprietors, though busy, made these quickly and skillfully.

I bought a latex mattress from here after a lot of deliberation and find it extremely…read moreuncomfortable, it's gotten worse with time. The people who own the store are friendly, however, I would advise anyone who cannot afford a $2000-$5000 gamble or donation to consider alternatives. We were able to swap out a layer of the mattress for a softer one, but even so, after several months, my husband and I resorted to putting a memory foam pad on top until we can afford another mattress. I wanted a quality mattress made of natural materials, and I felt good about supporting a local business, but I regret buying it. I asked about the option of returning for half-price thinking maybe they could resell it, and also about having the mattress cut into twin mattresses, but was told this option would be "quite expensive." I was told I could resell it myself, but the 12 year warranty would be void for the purchaser. We visited the store several times before purchasing, but I had trouble finding reviews of the mattresses as opposed to the pillows. The latex mattress seemed comfortable in the store, but that is not the same as sleeping on it for several months- my back and hips cannot be persuaded that the feel-good quality of the mattress is worth it. Also, there are also no exchanges for mattress covers which may shrink with washing. I asked at purchase what would happen if we really didn't like it, and was told it could be returned, but I didn't press for any conditions- rookie error, it is a business no matter how nice people seem. I think the store should have a large sign saying "no returns." I finally decided to post a review to give a more balanced opinion for anyone wondering about comfort in addition to ethical production and organic materials because it is my most expensive mistake.

We needed a new mattress as we have purchased probably 3 on the Internet in the last 3-4 years and…read morenone of them worked for my wife and I. We decided to go on the search on Black Friday. We stopped at a competitor masters company and found a mattress we liked unfortunately it was over our budget. Then we stopped at Denver Mattress. The sales men were nice, informative and professional. We really liked the Temperpedic they carried but was still over our budget. Then we tried the Denver mattress brand one and after laying on almost every bed they had in the store we chose their name brand mattress. What sold me was the 4 month trial period! That took almost all the hesitation out of us both. It's been about 2 weeks and so far so good. Would recommend this company for anyone looking for a good mattress with a 4 month trial period.

Excellent experience!…read more UPDATE: The mattress was delivered on time, in perfect condition, set up exactly as we wanted it, they unwrapped it (this particular one was double wrapped at the factory), they were careful, fast and professional (plus they took away the old mattress and new plastic wrap so we didn't have to fuss with anything. Their white glove service is worth paying for. ORIGINAL REVIEW: Excellent experience. Matthew and Robert were very professional and very helpful. We were looking for a high quality mattress and they took the time to answer our questions (a lot of them) and to explain clearly the differences between different brands and products. They were patient with us as we tried out the best choices and they helped us focus on the differences that actually mattered to us, they supported us as we whittled away at the products that did not give us the specific support that we were looking for and then they respected our budget and helped us get the best deal. You can but a mattress anywhere but when you find someone that actually supports you and your needs, then you cannot put a price on that, these guys really made all the difference and we enjoyed out shopping experience here. The choice of mattresses is truly impressive, they have something for everyone, there is a truly impressive selection and you can find a mattress that suits your budget and your comfort level. We definitely recommend this specific location to our family and friends

Our salesmen, James, was extremely helpful and patient with our selection and purchase of two…read morerecliner chairs. Also, one chair had a sound system issue, and the service/delivery men fixed the problem in a very professional and effecient manner. 5 star on all fronts, including the purchase price. Denis

I walked into this company furniture store casually dressed and was greeted and told to look at the…read more50 percent off outdoor furniture and 50 percent off furniture automatically instead of being shown quality furniture. I have plenty of money to buy furniture even though I dress humbly and this proves that appearancees can be deciving. Was hoping to spend money here but oh well guess looks like this company prioritizes looks over money.

My husband and I were so impressed with the staff at America's mattress, we never even looked at…read moreanother mattress store. We stopped in and from the moment we did we felt like valued customers. Julian and Haiden are amazing! America's mattress, a locally owned company, is very fortunate to have them. The mattresses they offer at the store also are top notch. We felt very confident with her purchase and that America's mattress will be there for us should we have any concerns when our mattress and frame arrive. Stop here first!

All I can say is WOW! Customer service at its finest! I encourage everyone to support a locally…read moreowned business because of this factor being the norm rather than the exception! I purchased a mattress from a known name furniture store during the big labor day weekend sale (best time to buy right!). Hubby needed a new mattress due to some major spinal issues and upcoming spinal surgery for extruded disk in T9 & T10, which I told the sales person it was important we get it delivered asap. The one we tried out on the floor was NOT the mattress we were sent. We were sent an EXTRA FIRM mattress. The one on the floor we tried out was a medium. Apparently there is a one digit difference in the medium and extra firm SKU number. The sales man said we would get delivery of the mattress the following WED (9/6/23)... well that didn't happen. Supposedly the truck was full and we got bumped to Friday... again we were told truck was full and then told we wouldn't get delivered until 9/12... We purchased on Sunday 9/5/23 Hubby tried sleeping on it the first night and got no sleep. I talked to assistant manager about the mattress issue and he said he would talk to the manager when he got in from vacation and would call me to let me know if they could do the exchange BEFORE the 30 day sleep guarantee. No call and so I decided I need to get my husband a mattress before 30 days! This go around I wanted to shop local so went to America's Mattress store in Rio Rancho. I called and let them know what was going on and Noe said don't worry we will take care of you. So I stopped by after work and told them hubby liked the medium hybrid mattress. Nadine showed me a couple and then due to what I shared about my husband's back suggested an adjustable platform. They made me a deal I couldn't refuse and because I liked them I bought me an adjustable platform as well! I just wish I had bought my mattress from them last year! Then we needed delivery. Noe and Nadine worked with me to ensure we got delivery the next day! Remarkable! Especially because we live in the Jemez mountains and their warehouse is in Abq off of Jefferson. Delivery was on time Saturday 9/16/23 within the window they said it would be and the guys set everything up for both beds. Absolutely a GREAT experience and will be the place I choose to spend my hard earned money when I need another mattress and/or pillows - they have a great selection of prime pillows! I will also happily refer them to co-workers and friends when I hear they are in the market for a mattress!