If you are renovating a bathroom - schedule a design consult with Sharyn Robbins! She was such a pleasure to work with!!! She helped us design two bathrooms. She is so creative and her suggestions were perfect for what we were looking for! We can't wait to see the finished product. Call her for your design needs - she is the best!!! read more

I had the best time ever in Floor & Decor yesterday. Usually I am overwhelmed there and I had no idea that you could get free design assistance and well it is a game changer. I worked with Sharon Dunn and she was creative helpful knowledgeable and helped me find the most amazing finish for my flooring needs. And she did not stop there. She did all of the calculations for the thinset and grout and appropriate colors. And then she did not stop there she got the whole order together organized for pickup and payment. I was taken through the whole process to perfection I could not be more thrilled. The service was the best - she exceeded all of my expectations and I will be back for my next decorating project. Thank you Sharon you are a true professional and very talented. So grateful to have this amazing experience at floor and decor. I will post pictures when the floor is installed. read more

Beware of this store. They do not stand behind their products! I purchased Nucor flooring, and Floor and Decor is the sole distributor. The Nucor flooring was professionally installed by experienced installers, and the floor began lifting and buckling within a month. Floor and Decor inspected the floor and claimed it wasn't installed properly, and that the sun shone on it and made it buckle. Seriously, the sun shone on it. They basically told me tough knuckles. This Nucor material was defective and Floor and Decor doesn't want to stand behind what they sell. The store is pretty but the corporate ethos is ugly!!! read more

Worst place ever! No one ever showed up to help at the design gallery. Asked another gentleman and he sent me away and said he couldn't help. Stay away if you require any estimates or help in any way!! read more

Raymond at store #133 is an excellent customer service associate . He walked us thru the entire process of placing an order for our new bathroom . Thank you so so much !! read more

Raymond helped me find tile for my patio, was super patient and friendly. Knowledgeable and kind Really appreciate it!

Yesterday, January 30 my wife and I went to Floor and Decor to pick out tile for the shower on our home in Delray Beach. While standing near the wall tile, one of the sales representatives came over to ask if we needed help. "Nubia Chavarriaga" offered that she had experience in designing bathrooms, including the walls and floors inside the shower area. She showed us some of the new wall tile which we loved. They came the hard part, matching the floor and the cascade section around the plumbing fixtures, as well as the shelf area. We looked at a number of choices and we settled on three different tiles which would compliment each other in our large shower area. We made the purchase the same day and set up the delivery. She even walked us to the register to ensure a smooth transition to our car with the samples we took home with us. Thanks Nubia! read more

Made an appointment for design services and had the pleasure of meeting Sharon Bunn. She was everything I could have hoped for in assisting me with my renovation project, which consisted of remodeling a rental property, on a budget. Her knowledge of the products and their use is incredible and her eye for design is in trend and fantastic. Not to mention she was a pleasure to work with and will absolutely go back to her see for any future projects! read more

If you go to Floor and Decor, make sure you work with the design consultant Hallie. She is extremely helpful and knows where to go immediately to coordinate tiles, decorative pieces etc. Also she is so pleasant to work with. Make sure you call ahead and make an appointment. She is well worth waiting for. read more

The store has a great selection. Cassius was very helpful and went beyond expectations! Sharyn was also great! read more

Lenny was very helpful. Walked thru store with us and ordered from hand held device. Great selection of merch

They have an amazing array of tiles, and we weren't sure where to start after walking up and down the aisles. Sharon Bunn to the rescue. We sat down with Sharon, one of the design consultants and explained what we were looking for and from that point on it became so much easier. With a cart in toe she explained the various wall tiles, floor tiles and accent tiles. After choosing the wall tiles we continued on to find floor tiles, all the time Sharon explained the differences and options. She went over all our choices for grout and matched everything. Sharon took her time and there was never any pressure, She is a pure pleasure to work with. read more

I had Gina help me and man she was a lifesaver. After watching me wander overwhelmed for 20 minutes she insisted she help me and proceeded to do an amazing job helping me pick tile for my bath room. At one point she had a cart full of 10 or so tiles for us to compare. She was kind and insightful and transformed my anxiety over retiling my bathroom into excitement. Thank you so much! read more

Raymound in Tile is an outstanding knowledgeable salesman. The entire store is run like top! Clean well organized and filled with good taste and great buys! read more

We were overwhelmed at first.. There is so much to look at and consider. We are remodeling a bathroom and were not entirely sure of what we wanted. The design consultant Sharon Bunn came helped us out tremendously. She is very kind, patient and knowledgeable. She was able to point us in the direction we wanted to go. No pressure. We made an appointment with her and she spent the entire time with us from beginning to end. Sharon even stayed with us as we checked out and arranged to have the items we purchased set up for pick up the following day. We have been back since and Sharon was right there ready to help us again. Wonderful! Service was A #1! read more

Store has really beautiful products and especially great staff in Mike. I went to browse and started to feel overwhelmed with all the selections. In comes Mike and really got me into overdrive and visioning my projects. He was very patient and had no problems with me going back to the same aisle over and over again. A really great customer service experience. I am truly happy and can't wait to have my products purchased and delivered. read more

I've been looking at the Boynton Beach store for a few months for a big remodel project I'm doing. Everyone has been very helpful and extremely friendly that has helped me and I have spoken to A LOT of employees. I've also been to the Riviera Beach store as well as the Boynton Beach store and had the experience in both stores. The prices here are very good for people on a budget. The financing options are very attractive for materials and installation. I have high standards for customer service. I don't want someone hounding me while I look but I do want someone knowledgeable and efficient when I need help. I'm hoping the positive experience continues through the purchase and installation which will be soon. read more

Love F & D!!! After returning my first choice, which I didn't like after the first block went up, I bought mother of pearl for a kitchen backsplash and it came out beautifully. The best part is that returns are completely painless!!! You can return ONE sheet if you want. Love that!!! read more

Floor and Decor can sometimes be daunting to walk into when you aren't exactly sure what you want and what is the best design options for your space. Today however we were lucky enough to meet Hallie. Hallie is a designer and she is AMAZING. She took time to explain things and went above and beyond with giving us options and putting pieces together for us. What an awesome surprise. So thank you to Hallie and Floor and Decor for making a little bit of the process easier! read more

After reading many of the bad reviews here I was a bit worried about the type of service (or lack thereof) I might find, but everyone seemed to agree Floor and Decor have great prices and unparalleled selection, so I figured I'd go there and just deal with bare bones if any customer service and handle everything myself. Well, I don't know if the management has been reading the bad reviews and changed things up or what, but my experience has been one of the best I could possibly have asked for. To start, I met with one of the in-house designers there, Gina, who not only helped me pick out the tile and laminate flooring that would work well for my rehab project, but helped figure out exactly how many boxes of everything I'd need, printed out sheets with all the info, and walked over to the cashier to help make sure the whole order was inputted correctly. She also got a special order for me to hold my order in the warehouse for 30 days instead of 14. When I needed to go back a couple weeks later to get additional boxes of tile and some bullnose and grout, I went into the store and was asked by three different employees if I needed help and they were indeed very helpful in pointing me to what I was looking for. I also had to do a partial return, and that went as smoothly as I could have hoped. Overall I couldn't have been more pleasantly surprised by my experience there considering what I was bracing for after reading some of the previous reviews. read more

We recently needed to purchase tile for a bathroom remodel. Rosa helped us find beautiful affordable tile. She was knowledgeable about what tile would work for our project. The boxes in front were of a couple different dye lots and we needed to get to another pallet. Raymond and Ronnell went above and beyond helping us get to the tile we needed and then helped us pack up the car! We always have a great experience and the selection is always great. read more

BEWARE OF THIS STORE! We purchased tile and grout from f&d three weeks ago and arranged for delivery on the morning of Dec 4, explaining my gated community didn't permit 18-wheel trucks. When my contractor called to ask about the tile, I was told by F&D's trucker that their truck was turned away because it was an 18-wheeler, and the delivery would be delayed by at least a day. Meanwhile a crew of workers is there "on the clock" with nothing to do. While F&D has huge selections and good prices, this setback is costing a fortune and I would not recommend this vendor because they are unable to meet their commitments to ccustomers. read more

The store itself has a huge selection, but as I had seen on previous reviews customer service definitely not up to par... employees don't seem to want to work there or help. Cashier was discussing who was gonna close the store as someone didn't show up to work, gave me a wrong and different box of tiles, I had my children alone under the rain , not that matters but no one helped and as I came back to switch the wrong product and was received with an attitude. I had spend over $3000 there in a day, I work with many local contractors, will not recommend this store . Sad to say I had a better experience at a Home Depot than at this store. Don't feel like going back to a place that seem no to want my business read more

I went to Floor & Decor to purchase wood flooring. Marc was very helpful in providing the pros and cons of various types of floors, and he made the ordering experience very smooth. I was pleased with the experience. read more

Worst first experience ever, I wont definitely come back to this store, we approached to one of the guys working there to ask for help and he completely ignored us he looked at us he literally walked away. Unfortunately we didn't get his name I would definitely report him! Besides that they have good prices and very good quality inventory I would suggest to retrain their employees on how to treat a customer. Thank you read more

My husband and I are in the process of remodeling our bathroom and went to Floor & Decor for tile and trim. We were lucky to have Melvin as our salesperson. Melvin was extremely knowledgeable about all the products. He also has a good eye for design and made some excellent suggestions. We highly recommend Melvin and the Boynton Beach location. read more

I had the most pleasant experience in Floor & Decor, Boynton Beach last week, and these days, that is something to brag about! The first gentleman I approached upon entering the store (Ken?), was very nice and helpful. He gave me good pointers for my search of wall/floor tiles for my bathroom renovation. Once I had picked 4 potential winners, I came upon Adriano, and clearly, I was in luck. Adriano was incredibly knowledgeable. He was very patient and accommodating with me. He made great suggestions, but only based on my needs and preferences. He took me from aisle to aisle, retrieving sample tiles so that I could see them in different angles and lighting. Throughout my time with him, Adriano, who by then I had figured held a managerial position, was constantly approached by other employees, yet I never felt rushed. Evamarie and Melvin came to ask Adriano something, and somehow, she and Melvin got involved in my project too. Being that she was a woman like me, Evamarie's opinion was quite valuable and turned out to very much aligned with my taste. Evamarie was AMAZING. She and Melvin stood by me for the longest time -and with the greatest disposition- going through box after box of marble pieces to ensure none were flawed or defective. Together, the three of us looked for shelves, soap holders, a threshold, the perfect grout. And all in all, I had a blast! Eva and Melvin stayed with me until the very end, despite the fact that it was closing time already. In conclusion, not only did I find the right tiles for my renovation, I did not experience any stress and anxiety simply because of these three wonderful employees. I hope that Flook & Decor recognizes their value as much as I do. read more

Bought some tiles but decided to return it within 30 days. They won't refund you if purchase is over $250. They claim check will be mailed from corporate office. Its been 2 weeks and still no check. I spoke with Steve and said its not his problem, talk to corporate. SCAM!!! read more

Ordered three boxes of tile, no one called to tell me it was available for pickup so a month later I came to inquire, no one cared and the pickup process was more aggravating. I was the only customer waiting at receiving and i watched employees on their cell phone play untill I reminded someone that I was still waiting outside for my order. This company sucks because they obviously don't pay their staff well enough to give two sh*ts about the customers. read more

The prices and quality of tile are great. The selection is unmatchable for the most part. However, the rating is for the customer service. It is sub-par at best. I was at the Boynton beach store on November 5th, and picked out the tile I wanted. I went back on November 25th and asked if I needed to order the tile and was told no, that they always have it in stock. I was prepared to pay that day! I went to the store this evening because the tile guy is slated to come this week, and they don't have it in stock. They said they won't have it for two weeks. I originally spoke with Zee, who was very friendly and explained the situation, and then spoke with Maylar, the manager on duty and he explained the situation but did not try to rectify the situation. We asked if we had to pick a different tile if they would price match and he got a little snippy with us and said he couldn't. Now, we are SOL with a concrete floor and no tile to lay for the holidays. Merry Christmas. read more

Floor & Decor - Home Decor Near Me - Boynton Beach, Florida

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HORRIBLE... Using Lumber Liquidators from now on. We placed an online order and were not notified that the product item was not in stock in Boynton. When we contacted the Boynton store, they were able to get it sent up from Hialeah. The order was supposed to be in stock on May 30th. When we called to confirm, we were told "the truck broke down". But it would be there Monday. We spoke to a Gus several times. Later that day, we received a call stating that the item that WAS in stock was getting close to 14 days of free hold. I explained we were waiting for the other order and he said it had been canceled. After looking for a few minutes, he found it had not been canceled and confirmed, again, that it was going to be there Monday. Long story short... it arrived a week later. There was no phone call. There were no apologies. The support staff was extremely rude and wouldn't provide any explanation other than "things happen and got backed up". Absolutely horrible experience. If you have any kind of timeline, don't use this company. They are not reliable and they do not communicate what's going on. read more

Went for bamboo flooring. Floor staff said available. Forget to mention the additional $750 fee to get flooring from Port to store. None of the other products on display were available at all. Wasted time. read more

I ordered some stair noses and they told me they will get to me in 10-14 business days, they came after 30 days! Another issue: my contractor went to buy some stuff and i paid him cash, today I wanted to return some stuff that my contractor bought and they won't return it because my contractor bought it, ridiculous! This will be the last time I am going to floor and decor read more

DO NOT USE INSTALLATION MADE EASY SERVICE Although Floor & Decor product is a good value, I will be looking for other options. The services they work with are extremely poor. They do not show up for appts and do not offer an apology. Now I have product and no one to install. And if I return the product I will incur a fee. Terrible experience. Consider alternatives. read more

I had been looking for a particular tile for 6 months. I want to tell you that Mery with an "e" was not only polite and helpful but she recognized my sample piece, knew she had it in the store and after 15 minutes of seaching, found it, discovered that it was discontinued and gave me a discount even though there was more than enough for my needs. Great service and the perfect tile for my backsplash. read more

Adriano was extremely helpful with the tiles and the grout. We walked through the store with him and he greeted people. I never saw such professionalism before. This was at the Delray Beach location. He was multi tasking and still helped up. Whoever hired him good staffing on their part. If you have any questions he is the man, quite the knowledgeable person to see. read more

Anthony at floor and decor was amazing. He helped me find a tile that was five years old. He took his time and I couldn't believe it, but he found the name and I'm very grateful. read more

I have worked on so many projects through this year ,that the minute I walk in they already know my husband and I. I'm working on my last project and I'm very satisfied with the customer service. They are very helpful and professionals when it come to their customers. I went to Floor & Decor this past weekend to start on my master bathroom project . After walking around and ask for advice and recommendations on my project. I was @ the point that I was already frustrated. When Stacy by mistake asked us if we needed help . I jumped right In and it was the best that could happened to us . Stacy was patient,kind funny and most of all knowledgeable of every single ideas and colors that we choose for my project. I will say that she was our Engel that day . If you go to the Floor & Decor on Colonial Drive ask for her you won't regretted. read more

I recently purchased Travertine tile for a bathroom floor, walls and shower and returned today with a friend to look for the same items in porcelain and to look at laminate flooring. Each time we have been at this store we were delighted to have employees who were most helpful and who steered us in the right direction if our inquiries were not within the scope of their experience. They have an enormous selection available and if you're not certain what you want you can purchase samples and return them after you've made up your mind. I would highly recommend them to anyone. read more

I thought they were GREAT. Can't beat their prices and selection. I purchase Italian Porcelain Tile (wood look) for 3 bedrooms. I opted to have my handy man pick up the order. No issues. Went back 2 months later and purchased Italian Porcelain Tiles for a bathroom shower that was on sale (fabulous sale fro $14.00 to $2,99) I purchased the last four boxes they had. These projects were done in July of 2014 read more