On April 13, 2022 we purchased luxury vinyl plank flooring from the St Petersburg store in Florida. The salesperson added 10% additional material to the order. We are seniors and DIYers who enjoy doing projects together. We had intentions of pulling the rugs from our 4 bedrooms and laying the flooring ourselves. We had finished 2 rooms when we both got sick. It took us many weeks to feel strong enough to finish the last 2 rooms. We finished mid August and ended up with 8 unopened boxes which we wanted to return to the store. I have my receipt and noticed there was a 90 day return policy. I called the store to see if they would credit our credit card rather than give us over $500 in store credit but they said they could not. Unfortunately, we have no need for any additional flooring products much less $500 worth. We're hoping someone can help us. read more

I am posting this revue and giving all 5 stars solely based on my phone conversation with Lori. I am doing a total renovation of my bathroom of white tiles with a blue glass mosaic design trim. I specifically wanted a deep blue grout for the white floor tiles. What I had ordered elsewhere and waited over a week to get would not work with the tiles. I was online, calling and running all around trying to find my blue grout. Finally, I connected with Lori at Floor & Decor in Clearwater. Talking to her was like talking to the real Santa Claus in the movie, "Miracle on 34th Street". She told me that they didn't have what I wanted, but she was able to point me to another store that probably could help me and they had exactly what I wanted. Thank you, Lori, for Not having to "settle" for something less than the complete vision. read more

My husband and I have purchased floor tile from Floor & Decor in Clearwater on 3 separate occasions in the last 2 months. In each case we encountered Will Weir. There were some routine logistics but in each case, Mr. Weir took control and paved what could have been a bumpy road. His knowledge of tile and related products as well as the overall operation of Floor & Decor was impressive. His ability to sell without being pushy was greatly appreciated. He followed up after the sale by calling us at home to make certain everything was produced as promised. Because of Mr. Weir's professionalism and the quality of tile at Floor & Decor, we have already referred friends and will continue to do so. Thank you for providing a very positive experience at your store. Bill and Donna read more

I have visited this location multiple times and have had a great experience every time! I have been helped by Taylor on a couple different occasions and she is FANTASTIC ! She is very friendly, knowledgeable and enthusiastic about the product. We wanted laminate and marble and she knew so much about both. She also took the time to walk through and help us locate exactly what we wanted and was very patient with us. She stayed with us until we were through the checkout line. Thank you, Taylor!!! When we were ready to check out, the lines were a bit long, but all four registers were open. Lori at the register was very kind and helpful. She was quick too. Overall a very nice experience. I will definitely continue to come back to this store and purchase from floor and decor. read more

My recent experience with Floor and Decor is a mixed review; however, two gentlemen at the Pro Desk in Clearwater FL (Shawn Snow and Chuck Dixon) deserve a big round of applause! They were very professional and super helpful in getting my flooring materials together for the installation and taking time to answer my questions and concerns. Chuck even went out of his way to help with a substitute piece, as Floor and Décor was able to locate these pieces for over a month. Not only were the pieces in the Clearwater store - they were a perfect match! Chuck took this initiative to make sure I had what I needed. Both Shawn and Chuck really are the "Pros" - I think they should be set as an example for the rest of the Floor and Décor community. read more

My husband and I scheduled a meeting with our contractor at Floor & Decor - the purpose was to pick out tile for our bathrooms and get all the needed supplies. As my husband and I were wondering around the store looking at the endless possibilities in tile options we were getting more and more overwhelmed...in steps KELLY with her bright and cheerful attitude she took quick control of the situation! Kelly is an absolute wealth of knowledge and has great design taste, she turned a very stressful process into a piece of cake! I would highly recommend Floor & Decor for all your flooring and tiling needs - their customer service is exceptional and their designers are top notch!! Thanks again Kelly!! read more

Best shopping experience i have ever had looking for floor tiles and bathroom tiles, the employees name was Layn , i was looking for floor tiles he went out of his way to assist my sister and I choosing the right tiles , then we went to the bathroom wall and floor tiles , he assisted us every step of the way explaining to us the different tiles and matching them up for us , he was so knowledgeable and so pleasant in explaining everything to us from the cost to how to maintain them, making the shopping so much easier for us. Thank you so much . :) even though its much closer for me to go to home depot or lowes i do not mind driving to clearwater for their excellent service ... I am very pleased . read more

Went to Floor Decor several times, specifically looking for waterproof flooring to replace carpets in bedroom. Our first encounter was with Chris (deco) as soon as we walked in. She took us around the store and we looked at a variety of options from porcelain tile to luxury vinyl planks. She was very helpful, patient, and personable. Other employees also were very helpful, but do not remember their names. Each were very passionate and took the time to tell us what they liked about one product over another. I highly recommend going to Floor Decor for their variety of products, competitive prices, and excellent customer service. read more

I was just going to look at the many travertine tiles to choose the right one for my bathroom remodel.I musta had that "help me" look on my face when the nice Nick came my way. He steered me to the area i needed with a wealth of information to pick the stone to my needs.He just finished his bathroom with travertine.I felt most at ease with his expertise,professionalism and kindness.I purchased everything he recommended and was out of there quickly with lots of heavy tiles loaded up for me.:) Big thanks to Nick for making an otherwise overwhelming chore for this 60 yr.old woman! See y'all next project read more

We came to get backsplash. Trisha M. happily returned all the samples I had brought home to try out. The manager Chris D. helped us get all the materials we needed to install the backsplash we chose. He was so patient, pleasant, and knowledgeable. The customer service was above and beyond any other business I have been to. They have a large selection to choose from and great prices too. Chris loaded all the tile backsplah in our vehicle. What ever I don't use can always be returned. Thanks Chris for the excellent customer service. And remember every stone has a story! read more

While the prices and variety are great at this store...the customer service or lack there of leaves much to be desired. It takes up to 20 minutes to find an associate to assist you. Heaven forbid you need access to a pallet that isnt on the bottom shelf because you will be told there's a 2 hour wait like I was this evening. I had to tell the associate I would need to leave to go to a different location before he assisted in getting the flooring down. While I understand the warehouse was "busy" "pulling other orders" isnt the customer in front of you just as important????? read more

run away from these crooks! i do not know how this lying, cheating organization has not gotten shut down! they will promise anything and do nothing!!!! i have tried everything to just talk to someone at a managerial level or higher. i've been promised phone calls back, promised gift cards to compensate for them stealing from me, promised sooooo many things. nothing! and i've spent nearly $3,000 with these crooks! do not give them a penny and believe nothing you are told!!! liars, liars liars read more

This store is AMAZING!! My husband and I are first time renovators, beginning with our master bath. We've officially made 10trips to this store getting the tile and all the pieces and parts as we're learning. Every staff member has been incredibly helpful! Today we met Will; a staff member who spent so much time with us answering all our questions with patience and advice. He went over and beyond!!!! We won't shop anywhere else for our future tile needs!! Thanks again! read more

We have been here dozens of times to buy tile and flooring. Today I encountered the best employee, Danielle, at this store. We could not find anyone in the store to help and we were getting ready to leave. Danielle stepped and was extremely helpful with her suggestions. She helped us pick out every item we neeeded from floor tile, accent tile, wall tile, grout, and even assisted with getting items in our truck. We will conti ue to shop here. Thank you Danielle. read more

Thank you Evan for helping me calculate, locate, wrap up, and load my ceramic subway 3x6 backsplash tiles. You helped me twice. The first day we purchased two sets of subway tiles. The second day we purchased our third set of subway tiles because we decided to choose a different color. I enjoyed working with Evan, who helped me so much and made me feel comfortable with my purchase. Keep up the good work! We appreciate you. read more

Floor and Decor goes above and beyond great service. Sales advisor Candice at the Clearwater store is exceptional. Candice is very knowledgeable and has a keen eye for color and detail. Candice gave extra effort to meet the customers needs. Floor and Decor is very fortunate to have an employee such as Candice! I have had enjoyable shopping experiences at Floor and Decor because , of employees like Candice. read more

I wanted to give Tricia at the Clearwater store a big thank you for getting our tile shipped so quickly. The first order shipped from a store in Texas arrived with half of my 6x6 tiles broken. We are on a time crunch after the hurricane with an upcoming wedding. Tricia took so much time with me and got the new shipment here as promised. Thanks for your hard work and great customer service. read more

This store has poor customer service and the managers are a joke. they dont know how to take care of employees... Taylor is completely rude and didnt know what she was talking about she gave wrong information multiple times... claudia knows what shes talking about she took over and took great care of us, she deserves alot!!! thanks claudia my house is going to look awesome because of you! read more

Will Weir is THE BEST reason to shop Floor and Decor!! His design taste is truly AMAZING!! He truly cares about his customers, and expertly guides them with decisions inherent to a renovation project. His advice is what lead me to create a bathroom beyond expectation. Will is dedicated to his clients and their satisfaction!! I would not take on a project without his help. read more