Please do your homework before buying from sleep number! They do not tell you that if you want to…read morereturn your bed you can not return the base - the base they told us after wanting to return it is non returnable and non refundable. Then they said I signed the Terms & Conditions. The salesman had me sign on his iPad, which I asked prior to signing what exactly I was signing and he never said this is if you want to return the bed you agree to not being reimbursed for the base. He stated more than once to try it for 30 days and if we weren't happy then we could return it. Do yourself a favor and look online at all the problems people have encountered.

Worst company I have ever dealt with. Not only did they talk me into getting pillows with them but…read morethey gave me the wrong pillows. We wanted medium and they gave us Extra firm at $100 a pop. Price for a mattress protector was outrageous but supposedly needed it in case any damage to the bed would be covered by the company. We also had to pay $175 delivery fee, which we waiting 3 weeks to get our bed. When we got the bed it took a while to find our sleep number, which we were advised in advance it would. However, we kept sinking into the middle of the bed. When one of us would get out of bed we would always feel them. Then sink farther into the middle of the bed when they did. Not only sinking but feeling the hard divider between the two chambers. When were finally fed up with dealing with the bed we called the company. After spending over $1,400 for the bed they were only going to give us $700. That is half of what I actually paid for my bed! I was livid. There was nothing they would do for us. They wanted us to spend another $175 for them to pick up the bed from our home. And would not take back the pillows (which aren't even being used because they are the wrong ones), or bed protector. All this company wants is your money, they do not care about your comfort in sleep. We wanted to spend a decent amount of money on a bed, because we spend 1/3 of our life sleeping. Waste of money! This company isn't done hearing from me at all.

I recently purchased a home and was in need of several pieces of furniture. I arrived to the store…read morelate one night after work and was immediately greeted by Gerald. He smiled and introduced himself. I explained what I was looking to accomplish and he allowed me to browse the store without pressuring me. He stayed close enough to answer questions but gave me space when needed. I landed on some really great pieces and Gerald helped me to apply for store credit, and scheduled my delivery. I'm really happy with the quality furniture I picked, the price was affordable, and Gerald really was a sweet heart. Thank you Rooms to Go for providing so many quality options and amazing customer service.

BUYER BEWARE -- VERY DISAPPOINTED WITH ROOMS TO GO AND THEIR FURNITURE PROTECTION PLAN…read more I purchased one of the higher-end recliners from Rooms To Go. When I went to pay for it at the store, the salesman encouraged me to purchase an additional protection/insurance plan. Before agreeing to purchase it, I specifically asked him whether pet damage was covered. He told me YES. I then made it even clearer and asked whether that meant all types of pet damage, and again I was told YES. Based on what the salesman told me, I purchased the additional coverage. Later, I began having serious problems with the recliner itself. The seat cushion developed a problem, and the backrest was leaning severely to the right, which was causing me significant discomfort and back pain. I contacted Rooms To Go customer service, and they sent a service representative to inspect the recliner. He confirmed there was a problem with both the seat and the backrest. He offered to restuff it at my home, but when I asked whether that could leave the cushion lumpy, he acknowledged that it could. He also told me the recliner could be sent back to be properly redone. I chose that option. Unfortunately, I never received the promised follow-up about taking the recliner back for repair. I contacted Rooms To Go again, and they sent out another representative. This representative told me Rooms To Go would not take the recliner back for the original problem, but because I had purchased the additional protection plan and there was pet damage, I could submit it through the protection plan and the recliner could be rebuilt as needed. I thought, great -- I paid extra for the protection plan, so at least the recliner can finally be repaired properly. Then my claim was denied. When I asked why, I was told that while the plan covers pet damage, it apparently only covers certain types of pet-related damage, including biological damage. That is NOT what I was told when the protection plan was sold to me. Had the salesman explained these limitations when I specifically asked whether all pet damage was covered, I would have known exactly what I was purchasing and could have made an informed decision. Instead, I relied on what I was told at the point of sale and paid additional money for coverage that did not provide the protection I believed I was buying. When I contacted Rooms To Go customer service about the denial, I was essentially told that the protection plan was handled by the insurance/protection company and not by Rooms To Go. That was extremely disappointing because Rooms To Go was the company whose salesman sold me the protection plan in the first place. My experience has left me with a recliner that has significant problems, a protection plan that did not cover the damage the way it was represented to me, and no satisfactory resolution from Rooms To Go. I will not purchase furniture from Rooms To Go again. In my experience, the quality of the furniture has also been disappointing and certainly not what I expected for the money. BUYER BEWARE: If you are considering purchasing one of their protection plans, do not rely solely on what a salesperson tells you is covered. Get it in writing and read every exclusion and limitation yourself before paying for it. I trusted what I was told by the salesperson. I paid extra based on those representations. When I actually needed the coverage, I found out that what I had been told and what the protection company says is covered were two very different things. That is not the kind of customer service I expect after spending this much money on a recliner.

If I could give zero stars I would. Do not shop here. We bought a reclining sofa and chair about 2…read moremonths ago. We are on our 3rd broken sofa (it does not recline) and we've been promised a new one for the past 3 weeks and nothing. They have stopped returning our calls and won't answer. Still waiting on a call back from the "manager" that we called Saturday (8/3/24) he said he'd call us back in one hour. It's 8/9/24 and we are still waiting. Furniture is crap! I have no other choice than to get corporate involved as I will only accept a full refund at this point. I paid for the Furniture but can't even use it.

Quality!!!bought a couch last year and have had to have it fixed 3 times. It still isn't right,…read morewould never buy anything else from them. My couch from Sims Furniture lasted 25 years and still looked like new when I sold it because I wanted a change.

Finally got the correct piece of furniture today. I will say it's beautiful and a nice solid…read moresturdy bedroom set. They need to do better on their customer service but I do like the furniture and these last 2-3 days customer service has communicated effectively and apologetically and I'm a relatively satisfied customer.

This is by far the nicest Conn's I have been in. Well set up and very clean. And the staff was so…read morehelpful!! Will Definitely be buying more products from this location.

I wish that I could give 1/2 a Star Not Worth the Headache!…read moreI purchased an 85" Samsung Television on 12/17/22 Upon receiving it on the 19th on December I didn't notice At first 3 dead Pixels in the lower screen as well as a Chip. Conns refused to address my concerns, and referred Me to Samsung, today is 12/29/22 and I still have a Damaged Television! My, Advice NEVER GO TO CONNS!!! Go to "Best Buy " they believe in Customer Service!!!

I forgot to mention that the manager told me that NEW lazy boy furniture will lose 10 to 15 percent…read moreof its cushion height within a few weeks. We were NEVER told this when we bought the furniture. He went on the say the display furniture has already lost the firmness, we sat on the store display and it feels nothing like the problem with my furniture, if it had, we would have never purchased it. As far as replacing this furniture with something else from lazy boy, I have two problems with that. Why would I believe we wouldn't have the same or more serious issue(s) with the new stuff and also their lack of concern to resolve the problems? The second is, we picked this furniture because we really like the style and color, etc. why would we want to buy something we're not interested in??

Eric and Steve were so helpful and knowledgeable of their products. Thank you so much for assisting…read moreme in finding the perfect couch for my family. If you stop in, make sure to ask for Eric or Steve!

Recently went into the store to buy a WiFi thermostat and it clearly says on there website that…read morethey price match with Amazon direct and and many more other businesses but the sales associate refused to honor it.

Terrible service from the blonde lady in rentals, rented a rug doctor last weekend and she had…read morenothing but attitude upon picking up the rental, didn't notice till we got it home it was disgusting from the previous use - specifically the top tank was full of long black animal fur - which I had to clean before being able to use myself, I then cleaned it after my use, then the blonde lady had the audacity to call it " dirty " and refused to refund our deposit! ( it was " dirty " because it touched THEIR floor while waiting in line and was therefor " not perfectly clean " underneath, all in all, there are many places to rent a rug doctor - go anywhere but here.

Michele was super kind and helpful in getting me a great mattress for a competitive price.read more

Ask for eric ! he's so helpful and kind and honest. He deserves a raise!!! He was extremely…read moreknowledgeable and great at helping me find the best deal.

Pharmacy is amazing in all aspects! The Pharmacist / Ralph a true professional.. who gos above &…read morebeyond to help you with any of your refills/ and helps solve any insurance issues! Treated me kindly & with dignity from day 1! The techs/ cashiers are also wonderful! I know I'm only supposed to give 5 stars... but the kindness, efficiency and always on point.... Deserves a 10 plus star rating 10

2 toilets won't flush and are full in the girls bathroom. And the handicap bathroom sink is broken…read moreand covered with plastic. Plus it's just dirty. I wonder how the rest of the store is.