These guys are top notch. I needed some items right away and they came through as promised…read more Service was great and prices even better. I highly recommend taking a look at this store if you need furniture.

From the owner: New Furniture and Mattress Store in New Port Richey Open during COVID 19read more

Finally got the correct piece of furniture today. I will say it's beautiful and a nice solid…read moresturdy bedroom set. They need to do better on their customer service but I do like the furniture and these last 2-3 days customer service has communicated effectively and apologetically and I'm a relatively satisfied customer.

Quality!!!bought a couch last year and have had to have it fixed 3 times. It still isn't right,…read morewould never buy anything else from them. My couch from Sims Furniture lasted 25 years and still looked like new when I sold it because I wanted a change.

Trying to find a pair of lamps for the master bedroom brought us out shopping during the…read morePresident's day sale. Unfortunately, I not able to climb a flight of stairs without difficulty, so the upstairs area with bedroom displays was completely off limits to me, and since I didn't see anything I liked on the ground floor, we left.

I'm done being ignored. I'm done being dismissed. I'm done with the excuses…read more I've officially filed a Small Claims lawsuit against @Kane's Furniture for selling me a defective sofa and refusing to honor the warranty and protection plan I PAID FOR. Months of documented attempts to resolve this were met with denial, deflection, and zero accountability. So now @Kane's Furniture will be answering in court -- where excuses don't work and accountability isn't optional. If you've been burned by Kane's, you're not alone. Speak up. Companies only change when people stop letting them get away with it.

I forgot to mention that the manager told me that NEW lazy boy furniture will lose 10 to 15 percent…read moreof its cushion height within a few weeks. We were NEVER told this when we bought the furniture. He went on the say the display furniture has already lost the firmness, we sat on the store display and it feels nothing like the problem with my furniture, if it had, we would have never purchased it. As far as replacing this furniture with something else from lazy boy, I have two problems with that. Why would I believe we wouldn't have the same or more serious issue(s) with the new stuff and also their lack of concern to resolve the problems? The second is, we picked this furniture because we really like the style and color, etc. why would we want to buy something we're not interested in??

Eric and Steve were so helpful and knowledgeable of their products. Thank you so much for assisting…read moreme in finding the perfect couch for my family. If you stop in, make sure to ask for Eric or Steve!

The store is under new management and has a great atmosphere. Come take a look at all the great…read moreChristmas items we have to offer.

This place has everything you want or need. I was amazed at all the items in the store. Items for…read moreyour home, garden, etc. and prices were really good. I thought all they had inside was pottery and was very surprised at the selection of goods.

The buying process in the showroom started off great. The gentleman who helped us was welcoming,…read morepatient, and made picking out our new couch an easy experience. Unfortunately, everything after the purchase was the complete opposite. About a week later, I received a call offering to schedule delivery -- even though I hadn't purchased delivery. I was told the earliest they could bring it was the next day, and I agreed. I stayed home all day waiting. They said I would receive a call or text 30 minutes before arrival, but I never got one. I reached out to the same number that had texted me about delivery, and at first I was told I wasn't on the truck at all. After I explained that I had spoken to someone the day before who scheduled me for that day, the person suddenly changed their answer and said I was on the truck after all. Then I received a call from a woman named Amanda, who claimed to be the office manager. Her attitude was unprofessional from the start. When I asked to speak with someone else or contact the owner, she refused to provide a phone number, email, or any way to reach him -- making it seem "secretive" and that there was no way for me to leave a message. I found that extremely concerning for any business. Instead of helping resolve the confusion created by their own staff, Amanda became increasingly rude and told me I would have to pay the delivery fee or pick it up myself. I had no issue picking it up originally, but I accepted delivery only because they offered it to me multiple times -- by phone, voicemail, and text. I was simply trying to follow the arrangements they themselves made. After hanging up, I called the other store location to speak with Jason. I initially spoke with a front desk employee, but in the middle of the conversation, the call was switched back to Amanda without warning, as if they were trying to be sneaky. She raised her voice and insisted it was "her phone," even though I had called the store line directly. The entire experience felt disorganized, unprofessional, and frankly dishonest. The only positive part of this purchase was the salesperson in the showroom. Because of the behavior and attitude of the office staff -- especially Amanda -- I would not recommend this business and will not be returning. I hope the couch itself holds up better than the customer service did. The owner Jason should probably be more involved. Still no call back.

Liars. They'll say anything to get a sale. Taxes not disclosed and other additions added on without…read morementions. Save yourself a headache and go elsewhere.

I recently purchased a home and was in need of several pieces of furniture. I arrived to the store…read morelate one night after work and was immediately greeted by Gerald. He smiled and introduced himself. I explained what I was looking to accomplish and he allowed me to browse the store without pressuring me. He stayed close enough to answer questions but gave me space when needed. I landed on some really great pieces and Gerald helped me to apply for store credit, and scheduled my delivery. I'm really happy with the quality furniture I picked, the price was affordable, and Gerald really was a sweet heart. Thank you Rooms to Go for providing so many quality options and amazing customer service.

Terrible customer service. Purchased warranty on a chair we purchased. Was told that if anything…read morewent wrong with the chair, they would repair. We are now waiting months for a supposed part to Come in. Representatives refuse to replace the chair. Warranty not worth the paper it is printed on. Won't stand by the warranty.