Rachael went above and beyond to deliver great customer service. I would buy from her again…read more Mattresses were very nice and priced competitive but she was the real asset in the sale.

This review is more about the store manager Christine, than it is about a particular mattress…read more Although we do love our Beautyrest Black mattress. So, it's been over a month since I made my mattress purchase. Christine was not the one who sold me the mattress, but she deserves the commission more than the person who sold it to me, who has since been dismissed from the company. Christine is very knowledgeable about mattresses without question. But this is more about her empathy, understanding, patience and willingness to make the customer happy. So I purchased the mattress a little over a month ago. A good mattress is no longer cheap so I wanted to be absolutely sure about my purchases. But in my case, I may have taken it a little too far. Since receipt of my mattress, I have probably been back to the store at least a dozen times trying other mattresses well after mine had already been delivered and slept on. Each time Christine put up with my indecisiveness even allowing me more time to make a decision and never appeared bothered about it. Each time trying to explain the differences of the mattresses and helping me make an informed decision. So after all the back and forth, I decided yesterday to exchange my mattress for another brand. Today I decided to stop by the store to try the other mattress one more time and just about that time she called me to arrange delivery of the alternate choice. Well, I thought she would be upset with me but once again she talked it through with me and I ended up keeping the original mattress. I know if the shoe was on the other I would have been annoyed, but not Christine. So long and short of this story is that Christine is an amazing salesperson and after all my visitations I can even say a good friend. KEEP UP THE GOOD WORK CHRISTINE!

Once again, very professional and patient. Paul explained…read moreseveral pricing options and the Mattress differences. This has not been our first trip to Mattress Firm and the reasons along with competitive pricing are these reasons we keep returning back to this Mattress Firm in Clwtr, FL Thank you so much for all your help and selling us another bed!

With a decent number of mattress stores around we're glad we walked into this one first. Randal is…read morethe best! He was very knowledgeable and kind. We walked out happy with our order.

We are renovating our home for the first time, and it has been overwhelming with all the decision…read moremaking. Needless to say, I walked in the store to choose tiles for two bathroom reno was greeted by Corrine! She is talented and professional in every way. She made the entire process fun for me. She helped me coordinate the shower & bathroom floor tiles, so it would tie in with the main floor planks! She was patient with me, and walked me down every aisle that I needed to. She was friendly and knowledgeable, put me at ease cuz decision making can be stressful! Thanks to Corrine, our bathroom reno is almost complete, and it is looking great. She went above & beyond to help me!

BIG shoutout to Dylan This associates patience, knowledge, and expertise really helped me out…read morewhile picking out the perfect tile for a renovation I'm doing. So many choices in this store it could be overwhelming, but we narrowed it down. Super happy with the customer service here at this location. Great quality, excellent prices, and plenty of parking.

My husband has been waiting for over six months for this company to correct the unacceptable work…read morethey performed in my home. They installed extremely expensive blinds, the service has been profoundly disappointing. Since the installation, they have repeatedly scheduled appointments so they could come and address the numerous issues. Each time, my husband rearrange his work commitments and personal responsibilities to accommodate them, only for them to show up, look at the problems, and leave without making a single repair. At this point, it feels as though they are simply wasting his time and showing complete disregard for their customers. My husband had spoken directly with the owner (or the person in charge) as well as her son, and despite countless conversations and promises, nothing has been resolved. The lack of accountability, professionalism, and respect is astonishing. When customers invest this kind of money, they expect quality workmanship and reliable customer service. Instead, he has been left with endless excuses, and six months of frustration. I am formally requesting that this company either: Properly repair and complete the work to the standard that was promised, or Remove all of the blinds and issue a full refund. No customer should have to endure this level of incompetence and neglect after making such a significant investment. I strongly urge anyone considering this company to think carefully before doing business with them. My experience has been extraordinarily disappointing, stressful, and entirely unacceptable.

Our Design Consultant, Paul was knowledgable, patient, & provided very good customer service. He…read moremade my project pleasant, instead of a difficult decision process. Good job Paul. Keep up the good work. Cheryl Becker

Great selection of quality, unique furniture at reasonable prices. I bought a chest of drawers that…read morewere freshly refinished at a great price. The refinishing was very professional and durable. They even gave me some touch up paint if I mic it in the future. The staff was welcoming and helpful.

Unique furniture at amazing prices. Each one of a kind. Pet friendly and I love the up-cycling of…read moreall the furniture that would otherwise go to waste. Brilliant idea.

If you are in the market for a new bed, then you can stop looking. This place has the newest of new…read moresystems. The salespersons were fantastic. We worked with Paul. What a great and very knowledgeable guy. The best is that he isn't a pressure salesman. He answers all questions you may have. He is straightforward and assists you by listening and offer no suggestions. As for their product. It is second to none. Strongly recommend if you want excellent product and a great buying experience.

I can't say enough good things about the staff at Somnis. George at Countryside was so friendly and…read moreso good at helping me select the perfect frame and mattress for my medical needs. What a difference the perfect bed makes! And when I needed some followup after delivery and George wasn't available, Ron in Tampa and Scott the General Manager were right on it. I definitely felt taken care of from the get-go. I feel so lucky that I found this store! Would completely recommend, without hesitation! So happy with my new bed! (So many exclamations points!) :)

I have been to this store in Tampa & loved the Tampa store. This store seems to be lacking in many…read moreways. They have less inventory. The staff was of no help. I was prepared to buy new flooring & it just wasn't going to help me at all. I gave it a try. I would not recommend this particular store, to anyone. What's a girl to do? I wish I had a new floor right now, but amist a pandemic & poor customer service, I still have carpet. No recommendation.

All the guys are so helpful and so friendly. I got very overwhelmed when I walked in and saw how…read moremany floors I had to pick from but they assured me that they would help me find what I was looking for and sure enough they did. They are extremely knowledgeable about their products and I felt much better after they educated me on the floors and help me pick one out.

These guys are top notch. I needed some items right away and they came through as promised…read more Service was great and prices even better. I highly recommend taking a look at this store if you need furniture.