We had to pick out tile for a bathroom remodel and had no idea where to start. Tangerine, one of the designers came to the rescue and showed us all sorts of options and helped us pick just what we were looking for. She was professional and the entire store felt safe with everyone wearing masks and keeping the 6 feet or more of distance. I would recommend Floor & Decor to anyone. They have great prices as well. Thank you Tangerine for all your help read more

Angel was helping us select, purchase and load the tile. She was very helpful, courteous and patient with us.

If you need help with your kitchen backslash then see Brenda, she helped me find the right color tile and grout. She even helped me find a good sealer. This place is great amd now i have a go to employee everytime I come in. Thanks again Brenda Floor & Dacor are lucky to have you. Have a great holiday. read more

BUYERS BEWARE!!!!!!!!!!!!! I had them do my take off for my tile job, they made a mistake and I did not have enough tile for my project. Once I realized I called to get more tile and was charged double from the original cost. Not only did I not have enough materials for my project I had to pay double. I would never do business with them again. Be careful, don't trust them to get your quantities correct. read more

The selection here is great, the prices are great, and the inventory on hand is great as well. The only problem is they only seem to be able to help only customer at a time... this is true in the checkout lines when you ring up your order, but also true for the warehouse pick up area. All operations here are serial versus parallel. Once they get to a point where they can help more than one customer at a time, I think they will be golden. I also didn't like the fact that the accent border tile is not boxed in cases it's individually marked in bins. I needed 40 pieces of border tile and it looks like they had that quantity in NONE of their styles. If I was them I would sell the border tiles in cartons. This would also allow them to sell the broken ones ;-) read more

Kudos to Nicole Barr. We couldn't have asked for a better person to help us! She is such an asset to this company. Her knowledge of products, upbeat personality, and focus on customer satisfaction is greatly appreciated! read more

My mom and I went to Floor & Decor as our first stop for luxury vinyl plank flooring. We searched around for a bit and then Mike came over to help. He was so incredibly helpful and helped us narrow down flooring and color so effortlessly. I will admit even google didn't have as much info as Mike did. He even helped us pick baseboards and stair covers. He knew every in-and-out of flooring options, brands, colors, etc. It was so refreshing to have someone so talented assist us and steer us in the right direction. We left and checked out a few additional floor places and let me tell you all of mikes tips came in handy and nothing else compared to what floor & decor had available. read more

Ask for Alicia!! Alicia was extremely professional, patient & helpful. She went way out of her way to assist two novices, who were remodeling a bathroom. I easily see Alicia in assisting a professional designer, to be at ease and confidence. Alicia is very confident & knowledgeable of all the products we were interested in. read more

Chuck and Katie were the most helpful people I have come in contact with since beginning my build. If you need something they can supply avoid Lowes or Home Depot I promise you will be pleased with prices, knowledge and customer service!! read more

Tangerine patiently helped me find the tiles I wanted and gave excellent suggestions. She was friendly, helpful and kind. Thank you for making my design consultation so pleasant and enjoyable. read more

Yadira was so patient and helpful with me. I dapple in interior decorating and I was amazed at her good eye for color and her knowledge. This store has the best selection and IMO great customer service. If an item was missing, she looked in the back or looked online to see if she could find it somewhere else. Thank you Floor and Decor read more

We recently remodeled our bathroom and it was my first time installing tile. Shawn was beyond helpful and shared his experience to make the job very easy. Because of our experience with Shawn, we will be back for our laundry room, sun room, and mudroom remodel. Thank you! read more

Wife found the tile we were looking for online; went to the store and were blown away by all the options and the great service. Stacie did a wonderful job helping us with some additional flooring. All the needed items are there too, backer board, grout, mortar. And the prices are great. read more

Mike W was a huge help! My husband and I thought we knew what we were looking for, but then ended up confusing ourselves. Before we could even start to feel frustrated with our lack of knowledge, Mike appeared! He helped us right away and was super informative. We were able to make the right decision and he hung around while we talked out our preferences just to make sure we picked out the right material and didn't stray outside of the correct aisles for us. He was honest, knowledgeable, friendly, and professional. Thanks Mike! read more

I'd like to forward on a review about an amazing experience I recently have had at floor and decor at the Stapleton office location. My family and I came in on several occasions to pick out a floor tile and wall tile and one of your associates by the name of Brenda, stepped in and helped us beyond our expectations. She helped me feel confident about our choices and even went from item to item to help make sure I had everything we would need and explained if I had any excess we could return it. We even saw her upon completing our project and shared pictures and her enthusiasm and support were amazing. You're lucky to have her as an employee! Thanks again! read more

I will not return for future jobs due to poor customer service, lack of product knowledge, and not informing you once backorders are in. Need to hire a new recruiter! read more

I stopped by today unsure of what direction to go with flooring, I left completely confident thanks to the expert advise of Chuck!! Thank you so much sir! read more

Amazing selections, but better service. Brenda spent hours with us with amazing knowledge of everything from hardwood to tile to laminates and vinyl. Plus she has great ideas for color and accents. We were able to get hardwood for the main floors for the house and tile for bathrooms. Her professionalism is the best I have experienced in shopping all stores while buying everything for my new house, she allowed my wife and I to knock off numerous items in one stop.Thanks again, Brenda! read more

I work for a small residential design firm & needed a ton of samples for materials boards I was creating. Brianna, one the designers, was a HUGE help! She set up a pro account for our firm & we got all our samples for free. She was great with communication and diligent with checking my large order of materials. She had my order ready in under an hour for me to pick up the same day. I wish the samples could be shipped for free but she did everything to help me out as best she could. I look forward to working with her for my future projects. Well done! read more

Excellent customer service from Murphy. He was very helpful and had a lot of valuable information about how to select flooring etc... He made us feel at home without pressure sales. After going to a design center we found prices at Floor Decor to be a lot more reasonable. read more

Excellent service and great selection. LeAnn and Nicole are true professionals. They won me over for all of my flooring projects. Keep up the good work. read more

Given that we're house bound, we decided to put on our gloves and bandanas to cover the lower half of our faces and hit the store to stock up on all supplies necessary for the 17 house projects we've been procrastinating on forever! Christine and Kayla could not have been more helpful and informative!! We already love the products /tiles chosen here and their input and guidance was much appreciated! Going forward, you need to phone in orders and do pick up only but hopefully you can ask questions over the phone! read more

Brenda was a rockstar helping me load up boxes of tile for my project. She checked each box prior to loading it up. She went above and beyond to try to assist ringing up the purchase on my pro account. Unfortunately, there wasn't a single person in the store who could help with the pro account purchase. Through it all, Brenda smiled and attempted to assist. She called in the Assistant Manager for assistance with the pro account, no luck......I ended up purchasing anyway because of my project timeline. The internet service is so bad in the store, we received 25+ copies of the receipt via email. The poor internet service made it difficult for Brenda to communicate with other associates while trying to find someone to assist with the pro account. After all this, she loaded everything in my car. Brenda worked to make the most of the situation! read more

Could not be happier with our recent trip to this location! After a recent trip that was discouraging to our project, this location offered excellent selection, organization, atmosphere and - most importantly - customer service. We were thrilled with our experience here and will be going back! read more

I can't thank design specialist Jamie Veloz for her time, knowledge of the F&D product line, and most importantly, her "Eye for Design." I personally am the first to admit my "eye" is lackluster at best, completely off color (literally) at its worst. Not only did Jamie guide me through my kitchen remodel with style, she "saved me from myself" by interrupting me (gently) from purchasing flooring that would have been completely wrong. She has given me the confidence to move forward with my renovation project... with her 'Eye" looking out for me along the way. Also deserving a shout-out is Shaun in flooring. He was very patient educating me about the multitude of flooring options. Thank you, Shaun! read more

The staff was incredible helpful and knowledgeable!! We worked specifically with Brenda and she was able to help us with flooring, tile and brick!! read more

Very poor customer experience from MULTIPLE interactions with the employees and the installer completely brushed me off when I asked a question. I will drive the extra miles to avoid this store all together even though their showroom is larger with more options. read more

Do not ever use their website. It is totally broken. Your order went to lala land and then I have to spend 2 hours on the phone and they still do not have a clue. Stay away. read more

I love this store for its selection and great prices. I decided to use them to install new kitchen counters and what a disaster. DO NOT use these guys for this if you want to preserve your sanity. They sub another company out that is a disorganized mess. I have never worked with a company that cares so little about doing a decent job and with no customer service whatsoever. They messed up the order and could not give a crap about trying to fix their mistake. They were supposed to come to tear out my old kitchen counters the day before they were installing new ones. The guys that came to tear them out said the work order said it was only for one little piece. This is after they showed up over 4 hours late without one phone call to advise me of this. I had to find someone after 5pm to come and tear out my old counters because the office had absolutely no interest in fixing their mistake. They did offer to come and pick up the old counters at a later date from my garage. When the guys arrive to do that they say "the work order says it is for only one little piece". I thought they were making a joke but they were serious and one of the guys was the same as the first time and makes no attempt to explain to the other guy what happened. They are horrible! The installers were excellent though. It is the office that is disorganized and has zero customer service, I mean zero! There are so many other places to order kitchen counters and who care to do a good job. Save your sanity and avoid these guys! Flor and Decor only take payment and a commission. I told them what happened and they did not even respond. Too bad they use such a poorly operated company for this service. read more

It's unfortunate that there are only 5 stars to give to this business because they deserve at least a perfect 10! I needed to update a local property I have in the metro Denver area and I called around to numerous carpet/tile vendors including Carpet Express, and many of the big box companies including Home Depot and Lowes. No flooring department experts (or even folks chartered to help in these departments) shared as much information, did the background work to make sure I was getting exactly what I wanted -- since every laminate flooring company calls their features something different -- and then added the best example of TRUE customer service than the help I received from Floor & Decor. The designer I worked with (Jamie Veloz) was knowledgeable, willing to hear all of my concerns and desires and she led us to the perfect solution at a real value price for my condo re-do. I also appreciated all the individual attention and assistance you get at this Floor & Decor store (because I actually went to another entity as well) from all the associates working the floor. The Stapleton Floor & Decor is beautiful, spacious with a ton of examples and an extensive selection of options. You will be doing yourself an UN-favor to not go and work with these professionals in this beautiful, helpful and cost-effective environment. They have me as customer for life! La Juanda (from Northern California) P.S. The floors look marvelous read more

Brenda was super helpful tonight! She saw me struggling to solve a tile problem with my wife on the phone and my upset two year old trying to escape from the shopping cart. Brenda took the time to entertain my daughter so I could finish my call. 110%! read more

This is the absolute best place to buy tile. We started at the Arvada store but the selection here was so much greater. Plus the prices can t be beat even compared to Home Depot and Lowe's. Most importantly the customer service is phenomenal. We've come back a number of times to pick up extra tiles, trim etc. Each time someone has been there to help pick items out. But this last time was especially worth mentioning. We needed bullnose tiles to finish the sides and unfortunately they didn't have one to match the wall tiles we'd picked. We were looking at pencil pieces to finish but an employee named Javier (who had previous tiling experience) suggested schluter, a metal piece to finish off the sides. It saved us hundreds to dollars but we still get the look we wanted. Thanks Javier! read more

This location is staffed very adequately with customer service pros and so well stocked and cleaned. It's nice not to wait for someone to get personal attention. Picked out and paid for tile for flooring and a new walk in shower. They kept tile for contractor to pick up later. All went well. Highly recommend this location! Great job! read more

Jimmy Mitzel and Alyssa were both so helpful. They knew where we needed to go for what we wanted and mind you the inventory is insane and the store is massive so it was helpful to go right to what we wanted. Jimmy gave us some suggestions and then he let us spend some time discussing and looking on our own then he came back and helped us with getting the right quantity and style. Alyssa helped us with all the tools we would need for our job! read more

My husband and I went there for bathroom tile for our basement, Mike on the sales floor was extremely patient and spent the time to find the quantity of tile we needed! This store is clean and bright. We will be back! read more