Our experience at floor & decor exceeded our expectations thanks to the customer service of Elizabeth! We set a consultation appointment and were lucky enough to have her and her expertise! She took her time getting to know the style we were looking for, educated us on our options, sought out the best quality material and was very patient with us. She even laid out sample tiles to depict the different styles/patterns. We were a bit intimated and overwhelmed starting our first house remodel project but Elizabeth definitely made planning the entire floor layout enjoyable and less stressful. We will be back to floor & decor for their unbeatable prices, professionalism and expertise! read more

Floor & Decor - Home Decor Near Me - Downey, California

Such a breath of fresh air was treated by Malcom at the door with awesome customer service helped me load items I was exchanging and went personally and picked out items I was getting and helped me load new items in car super hard working was sweating by the end of transaction would definitely recommend 5 treatment read more

Good sized showroom and good looking products to choose from. Would definitely recommend checking them out

The store has a wide variety and is very well kept. There were plenty of employees to help but they were really good about not hovering as I needed ample time to myself to just compare colors. They also have a few displays towards the front of the store where they have created mock bathrooms so you can see what the tile looks like together. On my way out I noticed a display for DIY classes offered not he weekends, definitely a place I'd visit for my future projects. read more

Floor & Decor - Home Decor Near Me - Downey, California

Excellent selection of products. Interior designer Dominique is excellent and I give her 5 Stars for her assistance with designing my house projects. She went above and beyond to make sure I was happy and satisfied. Her design esthetic and vision is on point. Schedule an appointment with her if you want a straight forward point of view with a vision that classy, modern, and full of elegance. read more

Very good customer service always in a good mood from Ashley always helpful very nice from the store in downey floor

Great selection and the service here is unbeatable I was helped by Johnny he was so helpful he knew exactly the right amount of tiles I needed and was so patient and knowledgeable he helped me find the perfect tiles for my price point. I am only coming to Floor and Decor for home improvements. read more

I loved the selection prices and amazing customer service here. David took his time helping me with my bathroom remodel and was patient and very knowledgeable. We'll be back for our other home projects. read more

The free design service was great and Socorro was absolutely wonderful and knowledgeable. (She has moved to a different location since). For her service, 5 stars definitely. However, the "pro service" or material pick up service was less than 1 star. They did not release all the tiles to my contractor. I happened to go the next day to pick up a vanity top, and an employee in the back of the store where materials are picked up at said, "Oh, there's another pallet with your name on it". What...??? Due to their mistake, wrong tiles were installed in the kitchen. I called my husband immediately and the tiles had to be removed from the kitchen floor. A whole day was wasted. I had my husband double check what was picked up & found the extra tiles we ordered after the first purchase were not there. The employee kept on telling me; "It shows everything was released to your contractor". Yes, but you have a pallet sitting there with my name on it when your "system shows everything was picked up". "We are not gonna give you free tiles." What??? I'm simply asking for what I purchased. I waited over 2 hours on a hot day for the managers to "check the video", only to have them tell me they "counted their stock and they don't have extra tiles so that must mean my contractor must have picked the extra order we made a few days later than the first purchase". I asked if they checked the video as they first indicted & the reply was "no". I insisted they check the video and was told they have to "wait for more managers to be available". Why did I wait two hours??? They promised to call after reviewing the video. A manager, Anthony, called about an hour later to say; " We found your additional order in the warehouse on another pallet". No apologies or whatsoever. My time wasted waiting. Workers' time wasted because of wrong tiles. Being mistreated as if I'm trying to get "free tiles". I was fuming! If you buy supplies here, please double check and confirm they are releasing everything you paid for. Otherwise, you may experience the same agony I went through yesterday and have undue delays in your remodel. read more

Richard Branson has said many great things; one of them being " Respect is how to treat everyone, not just those you want to impress. Richard Branson" and another is " Train people well enough so they can leave, treat them well enough so they don't want to. Richard Branson" "TREAT THEM WELL." The employees. RESPECT EVERYONE. Follow the GOLDEN RULE, "treat others as you want to be treated." Maybe if that happens, employees would want to stay. I've seen questionable actions, as an outsider, from a MANAGER, fraternizing with a delivery company driver. Both the driver and manager still have their jobs. Is that how F&D want to be represented? DO BETTER. read more

Been to this store before and they carry plenty of tile to choose from. The last time I was here was about a year ago and enjoyed that they didn't bother you while looking at tile and had plenty of good prices. This past month decided to add a bathroom on the second floor and I came with a friend to choose a nice color combination. Got what I wanted and was out the door in no time. The guy helping us pull the tile even loaded my vehicle and was a nice guy. If you're looking for tile check out their online website and or walk into their store and see for yourself. read more

Floor & Decor - What I ended up with! - Home Decor Near Me - Downey, California

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This location has a great amount of stock and helpful staff. I specifically want to mention Socorro Ruiz on the design services team. My husband and I have several flip projects in the works and while we have never had an unpleasant encounter with the staff at this location, Socorro saw us struggling one day and offered to help us come up with a cohesive design for one of our bathrooms. She took us under her wing and helped us find a great tile combo that was in budget and turned out beautifully. She also told us about the free design services and we were hooked. We looked for Socorro or made an appointment with her every chance we could because she has a fantastic eye for overall design, color combos etc. She's really good at giving you many options and working with you to make sure you are happy. It's a true GIFT to work with her. A huge plus is that she's passionate and knows all the products VERY well - and TRUST HER on her grout recommendations - you won't be disappointed. I like this store a lot because the staff is great and they have a lot of options of tiles and flooring of all kinds for all budgets. read more

My wife and I recently completed a full DIY on our guest bathroom featuring floor to ceiling large format tiles. Total renovation for us so it was a big, daunting project. Luckily we have been able to rely on the help, expertise & insight from Brandon who we initially met at the Fountain Valley location. When you're learning as you go, being able to rely on the knowledgeable people at the store means everything. The Downey location is a bit closer to us but a lot less helpful normally, so we used to drive down to Fountain Valley just for the advice and great service. Now that Brandon had transferred over, this location just got a huge upgrade in our humble opinion. We will more than likely now make this our primary location as we prepare for our next big DIY project: the master bathroom. Thanks again Brandon and the Floor & Decor team! read more

Floor & Decor - Before - Home Decor Near Me - Downey, California

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I recently went to floor and decor with my mother, and we immediately got greeted by the cashiers. I asked them a couple questions and one of cashiers Graciela offered to help us right away. She walked us through all our options and ultimately made the decision very easy. I want to thank her for my great experience at floor and decor. read more

Went to Floor and Decor location in Downey on 5.14.22 I was not feeling well (actually just left the hospital) but I had to purchase grout for a project my contractor is completing. I bought a bunch of tile but forgot the grout. Jerry C. was the best. Jerry provided great customer service from start to finish. Jerry was patient and walked me all over the store to each tile I purchased and assisted me with picking the best grout for each tile. He told me to take my time and was not pushy at all. Jerry was so good I asked to speak to his manager so I good tell the manager how well Jerry did. When I come back to F&D in Downey I will definitely look for Jerry C. We definitely need more Jerry's!!! read more

If this was all based on presentation and supply, I would give them a 5 star. Place is clean and have a variety of products available. Service is friendly and have many employees walking around ready to assist. Plus the follow up on quotes is a nice personal touch. The only down side are the prices. Found many replacement items elsewhere at better deals. I will still come back, but definitely looking at options to save. read more

I had the best experience at this location in Downey. They have a amazing variety of flooring choices. I must give a shout out to sales associate Diana, she is amazing, helpful patient and knowledgeable. I went to the store 5 or more times before making a purchase. She helped to make a stressful decision easier. Thank you Diana read more

Floor & Decor - Home Decor Near Me - Downey, California

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Went in to get our bathroom and floor designed and it was really easy to make a free appointment. We were blessed with Dominique. She understand our style graciously and nailed it. Has a great eye for style. read more

My experience at this place was not good. Bad customer service. I don't think that these employees have been properly trained on dealing with the public. Some appear frustrated and others don't really know about the things they carry at the store. Downey has a long way to go with the employees they staff. I'm not saying that all were bad but one or two makes the store experience a negative place to shop. I drove to the store in Fullerton and my experience was outstanding. The majority of the workers appear to want to help and they always greet you when you walk inside. What a difference. read more

I would like to thank Dominique for her amazing help. She gave honest feedback and directed us to the perfect options for what we were looking for. She helped in many ways such as guiding us to other options when we were unknowingly veering away from our color schemes and made sure that all of our colors blended well. We ended with the most beautiful bathroom we could imagine. Thank you, Dominique! read more

We were soo happy with this place! Super helpful sales people (RICHELLE WAS AWESOME!) fair prices and an insane amount of selection of tile and flooring. Highly recommended. Staff all wore masks and everything was clean, organized and easy to find. read more

Floor & Decor - Home Decor Near Me - Downey, California

A huge shout out to Brandon Williams and Floor and Decor. My husband and I are older and we've been looking for flooring for our house for months. We've shopped other Floor and Decors and many flooring places in Anaheim. Today, Brandon helped us get the floor we needed for our house and he helped us so much. He also helped us get flooring to our car. He was patient and gave us information that we needed. He did it with a smile and never got frustrated with this old lady. Every time I apologized, he told me he was there to help me and make me happy. He was truly our guardian angel and we're thankful to him. We'll be back to get more flooring because we have my mom's house that we rent and another house that we rent that need this type of flooring. It's just great flooring. The vinyl wood looks is beautiful and the waraunty is amazing. Thank you, Brandon. Paul and Mary K. read more

Luis Pedroza has the best customer service, he is knowledgeable and professional, we need more of him in this industry.

They have a lot to choose from I was being helped by some guy that was acting like a smart ass when I asked about the tile then I left came back the next day and another guy helped me out and he was so helpful the store itself is an interior designers dream with all the choices 4 stars cause first guy was a dick read more

Floor & Decor - Home Decor Near Me - Downey, California

We had a great experience thanks to the help of Nirvana Ponza. She was so patient with us and had great insights and recommendations. We were able to find excellent options for all of our flooring and tile needs! read more

Wow! If you can't find it here, you probably do not need it. Or actually, if you can't find it, probably Jay can help you find it. We were looking for some specific material in odd shapes, to make a deck around a drop in tub, and Jay was beyond helpful, patient, and good-humored. We ended up with a good solution, and even though we didn't buy much from him today, he bought our loyalty as we now know where to come for all flooring needs. Jay rates 10/10! read more

First go round was not so great. I needed help with the square footage conversion to know how much tiles to purchase. Person #1 was sitting at the design center, after looking up from what she was doing and giving me an irritated look, she helped me by telling me the formula to figure out the conversion from my measurements to square feet. Person #2 tried to walk me through it by telling me how to figure out on my phone. Days later, I went back hoping for better luck. I saw an associate named Stacey, flagged her down for help. She walked with me to where the tile was that I was looking at, she figured out the square footage conversion to tile needed for me. We bought the tile. She even walked us over to the register. A few days later she even called to follow up on how the pickup had gone. I am not a professional, I am just a homeowner doing some work to my home. Stacey did not make me feel foolish for asking questions. This store needs more associates like her is all I can say. read more

I just have to say I was pleasantly surprised by the truly exceptional customer service at Floor & Decor Downey. Jessika S. is a mastermind designer. Her eye for esthetics is unparalleled. I truly didn't expect this level of attention when my husband and I first decided to go to Floor & Decor and design our 2 new bathrooms. Jessika went above and beyond to understand our vision. The service Jessika provided including a 3D full design and layout of our 2 restroom is something we assumed we would have to hire a designer to perform, Jessika did all that work at Floor & Decor. Thank you Jessika for helping us plan out our very daunting construction project. You rock! read more

Johnny is the rudest person I've ever dealt with! When I asked where the shower rods were he said "in the back" I then said ok where exactly in the back what aisle his response with an attitude was "it's literally over there in the back" then turned his back to me and laughed and started talking to two other employees. There's no sense of urgency here, they take forever to check you out while they have at least three people in the middle talking about what they're going to do over the weekend. My recommending, save your time and take your business elsewhere! You are better off going to Home Depot or Lowe's. Oh and by the way, they didn't have shower rods. read more

I have been to the Downey store half a dozen times. Allie has been extremely helpful and courteous! Always pleasant and professional! Danielle has also been helpful when I had an issue with my credit card. read more

Customer service was the worst, the gentleman who helped me was the rudest man I have ever came across. Lets first tackle the fact he didn't know his facts. Then, brushed off each question I asked. Lastly, the worst, telling me to hold on for a second, leaving me there standing and waiting. He never came back! I truly hope they can hire educated people in the field that they are working in. I was better off googling for help. I left and I hope this message gets out so others wont waist there time like I did. read more

We've been coming here for a about 3 years now and we've saved a lot of money on flooring and supplies every time we come. Great place to buy flooring at a reasonable price read more

Since the minute you walk in to this place everyone acts very snobby no Hi! They don't even acknowledge you. I had to be walking all over the store just to get someone to help, and when you finally get someone they act like they don't want to be bothered. Only reason I bought the flooring is because I needed to get is asap. But the material is really cheap the tile already cracked. Oh and when I went to pick up my order it took more then an hour just to pick it up. Honestly it was just a horrible experience. read more

We remodeled our house and purchased tiles for our fireplace, bathroom, and kitchen from here. Their customer service and return policy was amazing. They have locations all over the place so it is convenient if you need to make a quick run for a sample or an exchange. read more

I don't recommend calling from 530 and on. I've called more than 7 times to wait on the phone and get hung up within 10-20 rings! I've already wasted more than 25 minutes of my time. I like the service when I'm at the store but DO NOT waste your time calling towards closing, especially on a Friday... I wonder why? Disgusted with their phone service! read more

Diana is phenomenal! Seriously she made our trip a breeze. We were last minute shopping for some work that needed to be done to our bathrooms. We were so confused and stressed on what was best for us. Literally this woman just made things so easy for us. She walked with us our whole trip, made some great suggestions, and did alot of math. Her customer service is unheard of these days.. she definitely a treasure. Your company/store is lucky to have someone so valuable with great work ethic. I usually only complain on yelp.. but I had to just come and boast Diana...she's the best. read more

I worked with one of the designers her was Dominique and she doubled the quantities I needed, because she told me it's best to over buy in case the tiles go out of stock, and I could return anything unused. I found this odd to overbuy so much but I listened to the designer. This should have been a red flag. When I got the tiles home there were tiles that were several broken pieces. I called them when I opened the boxes and they told me I can bring it and return. I waited till the end of my project so I could return the unused and broken at once. When I went to return the pieces they manager was Lisa was very rude and refused to take the tiles back. They refused to take any of the broken ones even though it came that way and some of the extra pieces were a little dusty they refused to those as well. They said I was lying about it coming broken and I must have broken it myself. I bought over 100 boxes of tile. The tile was marble which is known to break easily. I can't believe the manager would claim she knew for certain it didn't come broken. I am sure they do not inspect every piece of every tile in every case. Such an unpleasant experience. I feel they guarantee the returns so people buy extra and than refuse the returns to up their sales. read more

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I went to this store looking for tile for my bathroom remodel and was immediately overwhelmed by all the options . Thank goodness we got in contact with free designer services offered with no appointment. Nirvana was the designer helping us with our project and she was amazing. Not only was she patient and had great listening skills but she helped us design our shower wall, floor and accent banner. We've done many remodeling projects but this is the first time going to this store and will definitely recommend this store and Nirvana's designer services to our friends and family. Thank you Nirvana. You made this stressful remodeling project a pleasant experience!!! read more

We came in Sunday morning to exchange some flooring that we purchased that was damaged. And they said to go get the replacements then we decided to get T molding and quarter round and Diana was walking by and asked if we needed help and we said yes so she said I'll be right back and she did and was extremely helpful with helping us find the color match of the molding because they only had a couple pieces and some pieces were damaged and so she called Alfredo the manager to assist us which he did and since they only had half of the footage that we needed he assisted in finding another store that had it! Definitely Excellent customer service!! We will definitely be back! read more

It really doesn't get much better than this! I don't like.most big box stores. Too easy too wander around and get lost. I really needed some help and advice and Richard Montano, who helped me, was absolutely terrific and took the time to answer all my questions and collect samples. When I called back with a question about the quote, Alondre Olarte was just as helpful. A-1 read more