Big shout out to the entire Team at the Brandon store. We recently purchased tile and supplies for a 2000 SF flooring renovation project. After finding too many defective tiles of the style we originally selected (shortly after the work started), Bob and company cheerfully and promptly took it all back. Moreover, they bent over backwards to help us get the first substitute we picked (and which was only available from another store) as quickly as possible in order to keep the contractor happy and on schedule. Absolutely nothing but continued exceptional service when we changed our mind about the substitute tile a day after the new tile had already shipped from the remote store location and we settled on a third style (which it turns out would have been our first choice had it been available when we first looked at both the online an in-store inventory). Particularly emphatic kudos go out to Nick and Zemar in the shipping department. Friendly, prompt, and knowledgeable are only a few of the terrific attributes they demonstrated during each of several additional trips we made to the store for additional supplies or to return the handful of defective tiles we were bound to come across during a project of this scope. Even though there are two Floor and Decor showrooms closer to us, we will continue to shop at the Brandon store exclusively. read more

I went to Floor and Decor in Wesley Chapel, FL to get ideas for a condo remodel project for a property I own in Fort Lauderdale. I was fortunate enough that Vicky Gallego, a design supervisor was working and offered her assistance. She was extremely helpful, knowledge, mindful of our budget and helped us pick out the best materials for our project. She went above and beyond working on quotes, helping us to secure materials from other locations and even working after hours and on her vacation to make sure we got the best price for all the materials we need. If you need help designing any project, ask for Vicky. She made the planning process some much easier and less stressful. read more

Had a fantastic experience at Floor and Décor in Brandon FL. Sean was very patient and knowledgeable. Even though it was late, Sean maintained a professional attitude and helped me every step of the way. Roger was also very helpful and guided me with my floor selection. Sean and Dan helped to load all of my supplies into my car. It was at closing time that this occurred and they were super nice and I truly appreciate that. Keep Sean, Dan, and Roger around because they are very good at what they do. I will definitely be back to your facility, because of them. They should all get a raise. read more

Stopped in the Brandon store trying to get ideas for my bathroom remodel. They had a great selection at affordable prices. Dan the Assistant Tile Manager helped me figure out how much tile I would need. He was friendly, helpful and a true professional. He took all the stress out of having to calculate all this myself. Frank the Manager also offered advise and assistance to help correct an issue from an unrelated tile company. Keep up the excellent customer service Dan and Frank. I highly recommend this store. Thank you, Debra C. read more

We went to the Brandon location looking for flooring and a bathroom vanity. A gentleman in the flooring department helped us narrow down some options for our shop. The next day we returned to look at vanities. A'Kera and Alyssa stepped right in to help and offer advice. We were on a time sensitive schedule and they helped beat the buzzer! We left with everything we needed!! We recommend this location to everyone and will definitely be doing business here again. read more

Shout out to Carlos at the Adamo location. I was about to leave, highly aggravated mind you, when Carlos came up and asked if I needed help with anything? I told him my story and he quickly helped me find a solution which solved multiple issues I had been dealing with on my floor installation. Carlos was very professional, knowledgeable and has a good sense of humor. He deserves a raise! Thank you Carlos!!! read more

Customer service is awful! Waited and waited for assistance. Was told that someone would be with me but that someone never showed! Asked for a manager and Mike said he was too busy to talk to a PAYING customer. I've spent at least $5,000 over the last year here and you can't assist me! No problem. My money can and will spend elsewhere. #GreatCustomerServiceHasNoCost read more

Excellent customer service ! Anthony was quite helpful with suggestions and helping with the final sale. It was impressive to see the camaraderie these guys have. Nate stepped right in to help Anthony load the cart with all the boxes of tiles! Very pleasant experience, very pleased!!!! KUDOS GUYS FOR ALL YOUR ATTENTION. read more

Worst run store I have ever been in. Lost my 3,000.00 order due to none delivery but also lost my business account which we did over 300,000 last year. Management don't care and just down right told me oh well we screwed up. No way to a run a business, don't shop here. The ceramic floor title manager is a waste of time. read more

I met with Kimberly O'Brien, a designer at Floor & Decor (Brandon location) for tile for two bathrooms that I am renovating. Kim was patient, knowledgeable & friendly. She was amazing. Made me feel comfortable about selecting colors & appropriate tiles. If you go here...made an appointment with Kim. Brenda R read more

I just want to give a huge shout out to Brianna, Paola & Ezekiel at floor and decor Waterford lakes division. these 3 help me so much I feel like they are part of my team. they consistently give above and beyond ti make sure my customers and i have everything I need. Suzanne Van Wormer CRC193356 read more

Our experience with Sabrina was and always great experience. she is one of the best employees not only at Floor and Decor but all stores. she is very alert, knowledgeable, and excellent customer service oriented. Thank you Sabrina for your hard work and customer service. read more

It can be overwhelming to begin a renovation and have so many choices available. Fortunately, George was there at Floor & Decor Brandon, and he was able to help me create the perfect bathroom space in my house. I highly recommend going to see George! read more

I had a great time with Mike Craft and Dawn. They answered all my questions and were super helpful and professionals in the tile class. I recommend them. They work at the Brandon store. Great teachers and super nice people. read more

Came in yesterday. This place was a little overwhelming at first. So much stuff! But everyone was so nice and helpful. Dan offered and actually put our tile and thinset in our car for us. Thank god because it was heavy! read more

I got excellent customer service from David at store 168. He made sure I got everything I need to get my small bathroom remodel done, was very helpful and knowledgeable and helped load my purchase on to my truck. read more

amazing customer service I really appreciate your help and patience. made me feel special the moment I said hello thanks Charlie I hope management will take care of you you're a keeper read more

Excellent service by Roger! He helped us find the perfect flooring and even called another location to ensure we would have enough for our project. read more

George was fantastic! Helpful, friendly, paitent with our changes. Knowledgeable about the products and advised us on better options when needed. read more