Getting new flooring for our home was a big decision and I am so happy that we chose Hessler Floor Covering to work with on the project. From the choice of products to the professional service, this company knows how to get the job done right! The demo was done in one day and the installation was done in one day. Exactly what we wanted! Our home looks like new so thank you guys very much! Great working with you! read more

The best floors, installers and customer service all 5 star! We love our new floors in our bedrooms adding the character I needed for our happy , hippy condo! read more

Okay I'll be honest, when I see bad reviews , and I had a great experience I feel the need to give perspective. We bought our home and the previous owner had nasty , orange, thread bare carpet in the bedrooms. I called Hessler and they did a great job. I am from Arizona so I had no idea who to call , I literally drove by their showroom and pulled in...And the install went great and I even had to reschedule due to a glitch in our closing. And the floors are low maintenance and beautiful. I am very pleased. read more

See all

I feel compelled to write this. After calling around for flooring, I decided to go into Hessler and deal with the person I spoke to on the phone. After being in sales my whole life I just had a bad feel for the saleslady. I didn't buy on my first trip and decided to get a quote instead. I then went into Wayne Wiles right down the street and dealt with a great guy named Dale. I bought the exact same flooring for 40% less. read more

As seen by their response, they have no integrity or ethics. Only one employee came out from the back of the store while I lay stunned on the floor. I gave that employee all my information, as he requested, to give his employer regarding the incident. They claim that employee did not report the incident and no longer worked for them and they could not get a hold of him. In another phone call, they told me the corporate office was reviewing the video tapes. I don't believe in a litigious society and I trust that businesses will behave ethically. I have learned a lesson about Hessler Floor Covering and its owner Wayne Wiles Floor Coverings. read more

We had our 12,000.00 hardwood floor installed and there were gaps. When the installer rolled the floor he didn't bother to check. And he cut boards too short under the stove and behind cabinets he didn't know pulled out. Like 1/2" gap. They sent him out to "fix" his mistakes. He didn't come prepared with the correct color chalking and put old English polish on top of it which soaks into the raw wood edges and weakens the caulking so it doesn't harden and every time we'd walk over that area our feet were oily from the polish swimming in the gaps. I called the manufacturer of the floors and they said no. Filler should be a wood putty or caulking only no oil. I made the idiot leave and called hessler. They promises to send an in-house repair person but instead set the same idiot who did the exact same thing. Do not use them. They're not professionals who hire professionals to install. Picture is: This is probably one of the lesser gaps but you can see the caulking and the old English polish poured in the rest of the gap. And this picture is also after we used paper towels to soak up the excess. read more

Hessler Floor Covering - Caulking in part of the gap and old English the other part - Carpeting Near Me - Fort Myers, Florida

BUYER BEWARE: The new luxury vinyl flooring Hessler installed last season in my master bedroom got partially ruined by storm surge after Ian. We didn't have to take all of it out so I called to make sure I could get the same stuff to replace it. I was told they would have to measure and I told the man I was leaving the country and it had to be by Thursday. He neither called nor showed up so I just guessed and ordered 5 more boxes which I paid for. Now, a couple of months after Ian I am ready to do the floor so I call them. Find out from one of their people that a moisture barrier should have been put between the vinyl over the concrete. This had not been done. I asked for a price to take up the rest of the flooring, put down a moisture barrier and replace the flooring. Donna came out and measured it. She was really nice until she called back with a price which was just under what I paid originally and I had paid them in full for the extra floor. She also said they would not re-use any of the boards we had salvaged and cleaned with an industrial decontaminator and mold killer. Therefore the job was going to cost even more. My belief is that since they did not install the recommended vapor barrier originally, they should not charge me for removing the rest of the floor, installing the barrier and re-installing the floor. I was fully prepared to pay for the barrier and the labor to install the extra flooring. I also offered another deal. Since they said the manufactured did not require a moisture barrier, then just give me a price to lay the extra floor and if there is a mold problem in the future, they would take responsibility. No No and No, After weeks of back and forth with me making all the phone calls, they were not even willing to meet me half-way. This went all the way to the owner. Obviously this company cares nothing about it's customers and I would stay away from them. read more

Excellent customer service. Michelle is great! Patient answering many questions and made excellent suggestions.

Great customer service after getting a call from the owner and the manager my problem was corrected properly.

My builder uses Hessler to do all flooring and tile work. unfortunately my experience has been horrible. I tried calling the store to get a contact for Mark Wiles but they refuse to give me even a email. I feel every issue I have had has stemmed from the horrible store manager from a particular location. i understand it is hard to find good help, but their installers are poor and the communication between the store and the installers are even worse. Do to being extremely unorganized it has cost me nothing but time which ultimately cost me money. I would do anything to shout from the roof tops not to use this company. read more

Be aware that Hessler flooring is the same as Wayne Wiles. Do yourself a favor and check Wayne Wiles reviews. You buy from Hessler but Wayne installs it. I am giving a one star but it should be MINUS. I would like the owner of the company to contact me at: (954) 837-3388 in relation to the work in progress by your company. It is URGENT. You are welcome to stop buy and check it out. As a matter of fact, I think you should. Thanks read more

I just had vinyl plank flooring done by Hessler Fort Myers and it was an awesome experience and they look beautiful. I recommend asking for Christy she is beyond helpful and pleasant to work with. Then the team of guys showed up and did 3 bedrooms in 4hrs and they were pleasant and professional and did an awesome job. Thanks Hessler Fort Myers read more

We had a great experience with our carpet purchase and installation. Our sales person was knowledgeable about carpet, measuring and installation so we weren't shuffled around or given misinformation. The install crew was skilled and efficient and treated our home and furnishings with respect. read more

Kristy Jo and Michelle are wonderful! They will treat you like royalty. They answered every question and assisted us with choosing the best flooring for our new vacation home with patience and budget in mind. We love our flooring and could not be happier with the service. read more

Hessler did an amazing job on repairing the grout on my tile flooring. They came here even though it was out of warrantee and made things right. They inspected the issue and came up with a solution that wouldn't require replacing the whole floor or grinding out the grout risking damage to the tile. They applied a hardener latex and a new stain/sealer. Now it looks amazing. Stain resistant and easy to clean. Just what I wanted. They did a wonderful job on tiling the bathrooms as well. See pictures on the Google review page for them. Thank you Hessler. read more

I will simply state this issue...if you order carpet from Hessler Carpet you NEED to make sure you understand the warranty. I would also recommend you do your research and not rely on the knowledge of the Sales Associate on what type of carpet is best suited for the room you are installing. We had carpet Installed less than 2 years and have issues ...and even though the manager came to the home to inspect the carpet and agreed it should be taken care of, then the buck was passed on to the carpet company and they Will not do anything. Even though there is evidence the carpet did not "wear" properly in under 2 years. Why do you pay for a warranty and then have NO WARRANTY action?? POOR CUSTOMER service. The only good service from Hessler was their installer...that's it! read more

I was blown away by the variety of the stock when I finally got in the store. I explained I was interested in a bargain - show me leftover, over stock, and sale only. There was a lot to see! I instantly chose a tile I loved. The salesman did not recognize my first choice as something in stock. He tried looking it up. Unfortunately, it could not be found in any of the inventory. I was asked to choose another piece. I was told my second choice was a good one since there were cases of it, and I could get a good price. I went on to look for a stone border, and subsequently chose one. A price was worked out, as well as a date being set for the salesman to bring the samples to my home to make sure it would compliment what I had, and to also measuring the room. One week later, I received a phone call - the stone border was no longer being made; I needed to choose another. Three pictures were emailed to me. I chose, in order, whatever he could get - I would be happy with. I was then told that it would take a week for the stone to come in. A date was set for installation. Even though it was decided the installers would move all the furniture, I thought it would be helpful if I could remove what I could. On the morning of the installation, I called to find out what time they would be here. I was told the stone piece had not arrived, and I would be called as soon as it came in, but it was definitely coming in that day. Thus, it was agreed the next day that the installers would come. That afternoon, I got a call saying the piece arrived and the installers would be here early the next morning. At 10 o'clock the following morning I called to find out what time the installers would be here and was told they could not come. I reminded the salesman I was getting company the following week and initially told him I could wait until December, but he insisted it would be done, so to go ahead with it now. He promised the team would be here at 9 o'clock the following morning and would get it done in 2 days, not three. At 9:30 the following morning, when no one had arrived, I called again. The salesman was surprised no one was here and said he would get right back to me. At 10 o'clock he called, to say they were not coming. At which point, I told them to forget it, and credit my account. He apologized, but there was nothing else he could do. He offered no other suggestions to fix the matter, but agreed to cancel the order. Had he thought to offer some recourse such as my putting the furniture back and giving me a reduced rate for him to return in December, I would have been receptive. I reminded him that business is word of mouth and am sorry I can not recommend him now, and he said he understood. The worst part now, is that I have to start all over. read more

My husband and I went and spoke with Michelle on 2/2/19 as we were interested in replacing our rugs in the master bedroom, master bathroom. storage closet, clothes closet and downstairs bathrooms with vinyl planks. Michelle was very helpful and she gave us the history of the company and we both felt comfortable and excited to get our floors done. Michelle took our information and said that their measurers had a appointment before the time that she said that they would be calling us on 2/5 between 12:30 and 1:00 p.m. On 2/5 since no one called us by 1:16 my husband called Hesslers. A gentleman answered and said that Michelle was with a customer.My husband was upset and told him briefly what was going on. After a few minutes Michelle came on the line and said she was with a customer and was running late at 1:16. We thought we were customers with an appointment!!! My husband told Michelle that you could have called and told us that you were running late. At this point we did not realize that a sales person would be coming out to measure our floors. My husband did not feel confident at this point with Hesslers and we will look for another company where we are valued as customers. read more

Hessler/Wayne Wiles flooring truly took care of us. Can't say enough about Jeremy Lewis and his dedication to finding what you want and making it happen. The crews are very dedicated to detail and trustworthy (Butch). Highly recommend them! Pics to follow... read more

I priced many of the local carpet stores and love that I chose Hessler for my new carpet. Hessler had great customer service. They worked around my schedule. They were by far the best priced! They were also able to measure and install my carpet within one week! I will definitely go back for any of my future flooring needs! Thank you so much! read more