best pcp care i ever had on my 72 years on planet earth. i have been with dr crear as a patient…read moresince 2020 and trade doctors for anything.

I've been going to Thrive for a long time but I've been put off lately by the experience of…read moremessaging with them. I really like Dr. Crear and some of the PAs so it's a shame that the messaging service is not held to a high standard. Honestly, it's like talking to a child...but one who clearly uses AI to polish their grammar. The level of incompetence - with incorrect prescriptions called in and incorrect information relayed - is concerning. I hope they don't have these medical assistants completing tasks that require common sense, like relaying important test results. I know practices are trying to increase profits, especially those practices that are owned by private equity (which this place may be--IDK). But please consider your patients. Don't run a competent practice into the ground by having these assistants do what medical professionals should be doing. Employ some actual nurses to answer patient questions for god's sake, not just "medical assistants."

Quite amazing, compassionate doctor. Listen well with empathy. Always goes the extra step to ensure…read moreyour wellness. And the staff also kicks butt!

I saw her for the 2nd time today. SHE LISTENS AND LETS YOU ASK QUESTIONS AND ANSWERS THRM FOR YOU…read moreTO Understand. Shes kind and caring and made me feel extremely calm regarding a test result. The NP, the medical assts and front office are superb. Thank you Dr Weston and Harbor Health

I appreciate ARC, and I've been a patient there for decades, but this is the worst doctor I have…read moreever visited. She was dismissive, hurried, and rude. I was shocked. She didn't take my temperature. She wouldn't even examine me. She opened the door in the middle of our discussion and kept talking about my issues with the door open as she went into the hallway to get on another computer. I asked her if I needed a referral, and she said, "I don't know. Do you? I don't know what kind of insurance you have." I saw someone else at ARC three days later who actually helped me. They seemed baffled about Dr. Siegel's statements. I also noticed that Dr. Siegel put my description of the problem in quotes to imply it was not true or valid. Very bizarre.

Either incompetent or lazy…read more I scheduled an appointment with Amy Siegel to go over some blood work that I had taken because I felt perpetually exhausted. No amount of sleep helped or caffeine made me feel alert or awake. My appointment with Amy was to go over the results of my blood exam, specifically my testosterone levels. I was in my early 30s at this time and I scored about 400 on my testosterone, which is borderline medically low. When I asked Amy if there was anything that can be done she quickly said "no, there's nothing you can do and nothing I can do to help you" When I asked if there were any changes in my life style that I can change that may help bring up my testosterone level? I asked could changes in my diet or sleep help? she quickly and abruptly said "no." And told me to go to a men's clinic. The more I learned about how your body creates testosterone helped me understand that everything she said was either a lie or untrue. Testosterone can directly be impacted by getting restful sleep and your diet absolutely plays a strong part in the creation of testosterone. Amy either did not care or did not know about how to help me, not only that, she seemed rude, unsympathetic, and my interaction with her was the last one I ever had or ever will have with Austin regional clinic. I took her advice and made Total Men's my PCP and washed my hands of terrible doctors like her. She is exactly the kind of person that AI needs to put out of a job. I am considering reporting the interaction to the medical board for either lying for giving me false medical advice

I have been a patient of Dr for many years, she never rushes through the appointment and always…read moretakes her time and asks questions. I highly recommend her.

I have been going to Dr. Grossmann's office for my physical for several years now. I primarily see…read moreher Physicians Assistant, Lauren Hodgkins. I have received clear, helpful guidance on weight loss, along with general well being. I've been able to get referrals for physical therapy to address some joint pain issues. They also have an in-house phlebotomist. A particularly appreciated this having had poor experiences in the past with annual blood draws. I would definitely recommend Dr. Grossmann, and her whole staff for your medical needs. The staff is polite appointments are almost always on time and run quickly and smoothly. I feel like I have plenty of time to discuss any issues or concerns without being rushed but also don't spend a lot of time waiting within the appointment to speak to anybody.

Dr Maxwell is more than a Physician. She treats her patients as though they are family. My…read moreexperience as a patient is that her professional care is tireless. Personally, Dr Maxwell took care of me in a life threatening situation and I am here in part because of care, medical advise and counseling of a better lifestyle. Dr. Maxwell took extremely incredible care of both my parents. Our family is truly grateful to her as "One of Austin's great physicians!." Thank you from us all! Larry Swann

This updated review is based on how long it takes them to respond to messages. I had a question…read moreabout getting lab work done and follow up appointments that are booked out for at least two months. It took them 13 business days (M-F) - otherwise known as 2.5 WEEKS to respond back to me. And I had sent TWO follow up messages after my initial message because of how long it was taking for them to respond. The portal message center says allow UP to 5 days for a response. Fine, I did! But almost 3 weeks for ONE response!?? Freaking ridiculous. The person who I've been messaging is "MA Tierra A". Awful. Slow. And selectively picks what to respond to so you have to ask again for the other answers and it takes weeks and weeks to hear back. I'm in the process of finding a new doctor. This whole situation has put a bad taste in my mouth. They were so so to start off with, but their communication is god awful and slow as all heck.

Absolutely rude and unprofessional. Don't know if it was this location or the customer service…read morerepresentative but they definitely shouldn't be working in the medical field let alone customer support.

These doctors push big pharmaceutical and Do Not look at the whole person. Listen to their…read morediagnosis but research curative, preventative, and palliative care and make a real informed choice. Doctors are not gods, they are limited in their knowledge based on how much they keep up with advances and aren't clouded by their narrow political views. Many ARC doctors are limited based on these criteria. I'm very disappointed in my general care at ARC. However, based on the drought of medical professionals in Austin, I doubt one might find anything better here anytime soon.

Margaret L Hemmen, APRN,FNP-C. Worst visit ever…read more I had a very disappointing experience during my visit. From the moment the doctor came into the room, she made virtually no eye contact with me and seemed completely uninterested in listening to my concerns about my health. I left feeling dismissed, unheard, and as though my questions were an inconvenience to her. When I asked questions, her responses and demeanor made me feel as though I should already know the answers or that my concerns were common sense. No patient should be made to feel uncomfortable for asking questions about their own health. Part of being a healthcare provider is making patients feel heard, respected, and comfortable enough to advocate for themselves. What makes this even more frustrating is how long patients often have to wait for an appointment and how hard we work to afford healthcare, only to finally be seen and walk away feeling like we didn't matter. I work in healthcare myself, and I would never want a patient to feel the way I felt after this appointment. After reading other reviews describing very similar experiences with this doctor, I'm even more disappointed that these concerns appear to be an ongoing issue. If a provider has reached a point where showing basic compassion, patience, and concern for their patients feels like a burden, then perhaps it is time to reconsider whether patient care is still the right profession for them. I sincerely hope the practice takes this feedback seriously because patients deserve providers who listen, communicate, and treat their health concerns with respect.

I really respect Dr. Fagerberg. She does a lot of simple questions and tests to determine any…read moreunderlying issues. She referred me to a great shoulder person who finally told me I had frozen shoulder after the "expert UT" medical orthopedist told me I needed cortizone shots and other things. Most recently had an issue and she's great with triage and overall health and she knows the best specialists in town. Highly Recommend.

Dr. Fagerberg is okay. She tends to talk fast and over your head, and doesn't seem to want to…read moreanswer questions. She's softened a bit since 2005, but only a bit. She's one of more competent doctors at ARC Far West, but she didn't catch my whooping cough (her guess was asthma or allergies or something), and when she did correctly diagnose my kidney stone, she didn't tell me what to do about it, or recommend going to a urologist. I wound up switching doctors because I felt like I couldn't communicate with her and I wasn't ultra-confident in her abilities to diagnose or tell me the whole story. She did do better than most, though.

Al stated in others reviews, very suspect billing (automatic payments on your card no less). I hope…read morenothing else appears. On top of the fact, I was severely misdiagnosed, despite my suggestion that it was in fact, shingles. I was given antibiotics to fight a viral infection, totally disrupting, my micro, biome and quality of life beyond dealing with a severe case of shingles on my face. Won't make this mistake again.

I can't believe I'm leaving a review on an urgent care facility but here I am. Carbon Health…read moresurpassed my expectations of what an urgent care experience is like. The front waiting room area is light and inviting, the receptionists were kind, and the PA who attended to me was relatable and kind. She listened to my full explanation of my issue, asked questions, and explained why she chose her plan of care. It all sounds rudimentary but again, this is a walk in urgent care. Hopefully I won't need to go back but if I need urgent care I'm going here first.

Today I'm in for my annual physical. Now with Baylor Scott & White everything is automated, which…read moreI really enjoy. You can check in the night before with eheckin. Then when you arrive at the office you notify the Baylor, Scott & white system that you have arrived. Easy Peezy... This my third visit since my doctor's location became a Baylor, Scott & White facility. I learned today from office staff that I may have been overbilled my last visit due the inaccurate spelling of my name as it appears my medical card. After reaching out to Blue Cross & Blue Shield, I learned that I was billed correctly based on my unique member ID...a good news story. The pre-exam includes pulse, temperature, blood pressure, height and weight checks. I was hoping to grow a little taller, but no such luck...smile. Passed all those tests with flying colors. I had the standard physical exam procedures including blood work. I have the world's smallest veins, so finger's crossed that I will have only one stick of the needle. Star phlebotomist...yes!!! Now I await my results...

We love Dr. Warfield but BSW is a shitshow. When we try to schedule appointments we are treated…read morelike new patients since the prior provider Dominion switched over to BSW. As a result, we have to go through a call center who has no record of our information even though we have had Dr. Warfield as our PCP since 2018 and have been paying for it. The staff are rude and act like it is no big convenience when they just want us to go away. We'll most likely change providers as a result.