Let me preface by saying how much I hate the dentist. I HATE the dentist. I hadn't gone to the…read moredentist in over 3 years and I was happy to let every tooth rot out of my mouth before going to the dreaded dentist. But when I lost a filling and started experiencing some bad pain, I knew I was gonna have to go. Dr. Darabi and the rest of the Apex Dental crew in Florence have certainly changed my tune. I can not recommend this dental office enough. All of the office associates, hygienists, and doctors are exceptionally kind, welcoming, and professional. Dr. Darabi explained everything he was doing throughout the appointment and made sure to check that I was always comfortable as the procedure went on. He was totally non-judgmental about my lapse in dental care & very straightforward about the work that would need to be done. If you haven't been to the dentist in a while, worried about your lack of flossing, or still have the fear of a 9 year old with a cavity...I can say that Apex Dental will make it a whole lot easier to get that check-up.

I'm visiting Amherst from out of state. 3/7/2023 I accidentally hurt my teeth. Fortunately, I found…read moreDr. Darabi online with their excellent reputations and received urgent care from Dr. Darabi . The staff at the front desk was so knowledgeable and efficient! She did the new patient registration and insurance process on the phone before I came into the office, done it speedy! The doctor's assistant was skillful and thoughtful as well. She prepared everything ahead and the procedure went through smoothly! Dr. Darabi is very experienced and really takes care of patients. He is professional, considerate, and very gentle! He spends time listening, explaining, and communicating well. He has the magical way to do anesthetic injection before pulling out the teeth. I can tell it was less painful and less uncomfortable. The office is very clean, quiet, and with a comfortable environment! Dr. Darabi has been the best dental practice I have experienced. I highly recommend. Sophia Chen

Will NEVER return to this dentist. STAY AWAY…read more Was trying to find a dentist in the area over the summer and since this place had a shiny website and won the second place in the Advocate's Best Of (how, I have no idea), I decided to give it a shot. Well, the place looks lovely inside, more like you're entering a meditation studio than a dentist's office, and the staff were friendly, but I was completely shocked by their assessment of my teeth. After never having a cavity in my life, I was told that I had over a dozen cavities and would need some cosmetic work on my bite so that my teeth wouldn't grind against each other when I chewed. Now, I know my teeth aren't perfect; I've never had braces, but seriously? Cosmetic work? When they asked me what my 'goals' were for my teeth (umm, what? I'm at a dentist--clean teeth, duh!), I said I wanted a cavity-free mouth. Not that I wanted whiter, straighter, perfectly aligned, ideal-for-toothpaste-commercials teeth. Ugh. So, utterly panicked, I made an appointment to have the FIRST ROUND of these heinous corrections made. Lacking insurance, this was going to cost over a thousand dollars and they were only tackling one of four areas this time. As you may have guessed, I was utterly tickled by this. Now, upon leaving there, I got a call on my way home asking if I wanted to move my appointment up to the following week (about a month earlier than scheduled). I agreed, but it felt weird. Maybe they legitimately had a cancellation 10 minutes after I left, but it felt WRONG. I called my childhood dentist, got the (crappy) xrays & treatment plan sent to her, cancelled my next week appointment and heard, to my great relief, that this place was full of beans. Eventually I made a trip back home, visited my childhood dentist and was told that pretty much every single thing Strong & Healthy Smiles deemed a cavity was a deep pit with some staining in it. As in, NO CAVITIES. Thank you, Dr. Smith, you are a lifesaver. Anyway, I would never ever recommend these folks to anyone. Either they don't know what the heck they're doing or they're deliberately trying to scam people. Bad news. For a REAL dentist who knows how to treat people & their teeth, try the Valley Dentists.

Why are all the bad reviews of this doctor filtered? People need to know that Sue Keller is a con…read moreartist! The first thing she does is insist upon creating a long range plan for your teeth. Not a bad idea if the practitioner is honorable. Unfortunately, Sue Keller is not! I literally spent thousands of dollars at her practice. The last time I went in I was told that I must have XRays even though I had had them only two months before. When I refused, the hygienist insisted that I would need them the next time (only three months later.) Then she proceeded to tell me how I had bone loss and that the only solution was a very painful, expensive and time consuming procedure of scaling and root planing. I was skeptical. When the doctor came in, she insisted that I needed the scaling and in addition, two more caps put on (she had done two or three already.) This was upsetting news to say the least. When I got home, I received an email from her office asking me to fill out a survey about my experience. I was brutally honest and wrote that I felt bullied into the Xrays and was concerned that they were using scare tactics to get me to do more procedures than were necessary. A few days later, I received a letter from Sue Keller basically firing me, saying that I was not compatible with her office and philosophy. It took me about a year to see a new dentist and when I did, she told me that I had no bone loss, that my teeth and bones looked great and that I should keep doing what I was doing. I thought it important to write a review warning others of her alarmist instincts resulting in painful, expensive and unnecessary procedures. What was the most upsetting was to see that the vast majority of reviews recounted the exact same story as mine. Sue Keller is in it for the money. Don't let the beautiful office and saccharine smiles deceive you. Walk in that office and it's a huge money pit! And I'll ask again, why are the vast majority of reviews (all negative) filtered and only one (the sole positive one) not filtered???

Made appt several weeks ago. Had checked my insurance plan and made sure they were contracted…read more Showed up for appt and was told my insurance was no longer accepted. Had several phone calls with them prior to appt and was never mentioned.

Kris was great and pleasant to be treated by. They saw me immediately with no wait. They were…read morehonest and respectful about my teeth. No scams.

I really love the Wohl dentistry practice. The two Doctors…read moreWohl (Martin, the senior Wohl, and Carina, the junior Wohl) and the third doctor Steed have taken excellent care of my teeth for six or seven years. (Yes, I live on the west coast now, but my spouse and I still belong to their practice exclusively because we are really attached to our dentists!) The dentists and their staff are caring, personable, knowledgeable, and gentle. Over the years, I've had some fillings done, and it has been with kind hands every time. I look for high technical competency, as well as excellent bedside manner in my healthcare providers, and the Wohl Family Practice team fits my needs, and then some. I've visited many dentists in my life, and many dental specialists. These dentists are the best I've ever had. It's a real gift to my family and to the community that the Wohl team is in the world, and I would believe this even if juggling weren't a prerequisite for all their on-staff dentists. But the juggling doesn't hurt.

A great practice and Dr. Carina Wohl, my dentist, is awesome. I can't recommend her enough!read more

I have been going to this group for a number of years; it is a well run…read morepractice w/ excellent personnel; all hygienists are very good; per my request they fit me in for an appointment from a cancellation so I appreciated it; very nice place, excellent service, well run

As usual, the team at NDSG is great; checkin was smooth and the wait was short but comfortable. My…read morecleaning and X-rays were painless and fun; as was the conversation during the appointment. Linny told me I have to brush more than once a week, but I don't think that's accurate. Haha, jk.

An excellent experience from beginning to end. Very friendly & helpful receptionists, a short wait…read moretime, and very efficient, professional, and caring hygienist. Melissa was patient, kind, and knowledgeable when answering my questions. Dr. Jeremy is amazing. He repaired my chipped front tooth in only ten minutes and it looks great! He informed me beforehand what my insurance would pay and what my out-of-pocket expense would be, which was a very reasonable cost. It was my first visit at BayState Dental, and I would highly recommend them! I was very impressed. Thank you all for making my visit so stress-free and pleasant!

I only came here because it was the only place that would see me in 2 weeks from making my appt…read more All the others are backed up or something because they're booked up months or even up to 1 year in advance. The first time I went, I did see a dentist but he only checked my X-rays and that was it. The next time I went, I only saw the dental hygienist and she cleaned my teeth. The 3rd and final time I went, the same dental hygienist took my new yearly X-rays and cleaned my teeth. She even went to go get the dentist and he never even came because he was supposedly busy, so again I never saw a dentist. They charge you for Oral ID even if your insurance covers it, mine does cover it and they charged me more than my insurance allows them to. All in all, not a great place in my experience. All the times I went there, I never saw a dentist, only ONE time and he didn't even do much, all he did was look at my X-rays for 2 mins and left. The other dentist I use to go to actually cleaned my teeth and everything so i don't know why it's SO DIFFICULT for the dentists at this dental office to even clean your teeth or to even see a dentist, that's just ridiculous to me. And the woman, who's older and white, at the check out area out is slow. I remember she use to be the front desk receptionist and she scared me when she said that my insurance shows that I'm not active in the bcbs system.. this happened during my 2nd visit. I had to call my insurance and they verified that I am and it was all chaos for a few minutes. The customer service rep for bcbs even told me to ask her "what does it exactly say in the system" and when I asked the receptionist she looked confused and said "what system?" and i got mad inside because what do you mean what system??? The system you're looking at right now like hello??? When you have bcbs ppo out of state insurance, they're suppose to put your bcbs out of state insurance info through bcbs of MA and bill it through bcbs of ma and this woman didn't even know because she doesn't know how to do her job. Her job is to be verifying people's insurances before their appt and she didn't even do that before my appt and all of this chaos happened because of her. It was so irritating. That's why on my last visit, I was glad she wasn't the front desk receptionist anymore because she's slow and unorganized & when I saw that she's the check out receptionist I just sighed and she was still slow and unorganized. Also, this place is hell bent on getting your wisdom teeth taken out, they kept bringing it up at every visit when all of my wisdom teeth are fine. This was my experience, yours could be different than mine.

This practice did something I take umbrage with. A long standing patient of theirs (not me-- my…read morefamily member) came in for an urgent appointment he has made. He was in agony with a toothache. He always paid In full at the time of the appointment . This man never owed them money . He said upfront that he could pay half the money for the visit and would need to be billed for the rest. They flat out refused to take a look at him because he didn't have full payment. He was practically in tears from the pain and they sent him on his way. He begged them to help him. Terrible thing to do to a person in need.

chipped my front tooth, don't have fillings that match your teeth, super expensive, crowns that…read morearen't even the same shape as your teeth, I got charged $90.04 times for pictures of my teeth that was not covered with my insurance and I didn't even know that also they won all their money upfront and when they mess up your teeth, you don't get any money back

The WORST! Go here if you want to be disrespected and jerked around. They wanted documentation of a…read moremedical issue from 15 years ago, which I could not provide. Two days prior to my appointment they told me to get authorization "from a doctor so that they can prescribe antibiotics". In desperation I called my primary care physician, who told me Crestal can prescribe antibiotics. I called Crestal back the next day, told them what the doctor said, and hey presto! All of a sudden they can prescribe - after wasting hours of my time. I am a schoolteacher. I *repeatedly* told Crestal not to call me during school hours. They called me EIGHT TIMES IN TWO DAYS, during school hours. Finally I made it plain to them - I have autistic students, students with no English, I am not permitted to make or receive calls during the school day, so STOP CALLING. The chirpy little twitch on the phone then told me, "Well then! If you won't talk with us when we want, this isn't the office for you, so now your appointment is cancelled!" and SLAMMED DOWN THE PHONE. They're snotty, disrespectful and generally unpleasant. I communicated all of this to my referring dentist, who was happy to refer me to another office. I called that new office and they told me that there should never have been an issue about things 15 years ago, or antibiotics, or any of it, it was all unnecessary. And they were polite, and scheduled me an appointment after school hours. SKIP CRESTAL, go somewhere else unless you like being disrespected and jerked around.

This was the worst experience of any medical care I have ever received!h I had a gum graft. Dr…read more Steifel cut such a huge hole in my pallet that the pain was unbearable. I literally couldn't eat or DRINK anything for two weeks and had extensive issues with the same for a mont. I lost 20 lbs as a result and was only 120 lbs when I went to see him. The graft, especially from the right of my pallet, has permanent nerve damage. I can feel where the graft was to this day and it was 2 years ago. The whole process was difficult and I didn't receive support on what to do with the issues I was having after. I was often not treated as a valued patient. I would seek out a different perio dentist. Before this, I had no fear or hesitation with dentists. Now I am definitely scared on any future work I may need.