Great practice! Welcoming, professional, and fun front desk. The dental hygienists give thorough…read morecleanings and offer suggestions about types of dental products to use that will be helpful to my needs. The dentists are knowledgeable, ready to answer questions, and unbelievably good at their job. And they have great senses of humor! A first rate practice!

I had the best dental experience today. Dr Mathews was so caring and gentle even the novacaine…read moredidn't hurt and he took time to sure I was nice and numb. The existing filling was gone in a flash, new filling in I was done in 30 minutes. So great

The WORST! Go here if you want to be disrespected and jerked around. They wanted documentation of a…read moremedical issue from 15 years ago, which I could not provide. Two days prior to my appointment they told me to get authorization "from a doctor so that they can prescribe antibiotics". In desperation I called my primary care physician, who told me Crestal can prescribe antibiotics. I called Crestal back the next day, told them what the doctor said, and hey presto! All of a sudden they can prescribe - after wasting hours of my time. I am a schoolteacher. I *repeatedly* told Crestal not to call me during school hours. They called me EIGHT TIMES IN TWO DAYS, during school hours. Finally I made it plain to them - I have autistic students, students with no English, I am not permitted to make or receive calls during the school day, so STOP CALLING. The chirpy little twitch on the phone then told me, "Well then! If you won't talk with us when we want, this isn't the office for you, so now your appointment is cancelled!" and SLAMMED DOWN THE PHONE. They're snotty, disrespectful and generally unpleasant. I communicated all of this to my referring dentist, who was happy to refer me to another office. I called that new office and they told me that there should never have been an issue about things 15 years ago, or antibiotics, or any of it, it was all unnecessary. And they were polite, and scheduled me an appointment after school hours. SKIP CRESTAL, go somewhere else unless you like being disrespected and jerked around.

This was the worst experience of any medical care I have ever received!h I had a gum graft. Dr…read more Steifel cut such a huge hole in my pallet that the pain was unbearable. I literally couldn't eat or DRINK anything for two weeks and had extensive issues with the same for a mont. I lost 20 lbs as a result and was only 120 lbs when I went to see him. The graft, especially from the right of my pallet, has permanent nerve damage. I can feel where the graft was to this day and it was 2 years ago. The whole process was difficult and I didn't receive support on what to do with the issues I was having after. I was often not treated as a valued patient. I would seek out a different perio dentist. Before this, I had no fear or hesitation with dentists. Now I am definitely scared on any future work I may need.

Let me preface by saying how much I hate the dentist. I HATE the dentist. I hadn't gone to the…read moredentist in over 3 years and I was happy to let every tooth rot out of my mouth before going to the dreaded dentist. But when I lost a filling and started experiencing some bad pain, I knew I was gonna have to go. Dr. Darabi and the rest of the Apex Dental crew in Florence have certainly changed my tune. I can not recommend this dental office enough. All of the office associates, hygienists, and doctors are exceptionally kind, welcoming, and professional. Dr. Darabi explained everything he was doing throughout the appointment and made sure to check that I was always comfortable as the procedure went on. He was totally non-judgmental about my lapse in dental care & very straightforward about the work that would need to be done. If you haven't been to the dentist in a while, worried about your lack of flossing, or still have the fear of a 9 year old with a cavity...I can say that Apex Dental will make it a whole lot easier to get that check-up.

I'm visiting Amherst from out of state. 3/7/2023 I accidentally hurt my teeth. Fortunately, I found…read moreDr. Darabi online with their excellent reputations and received urgent care from Dr. Darabi . The staff at the front desk was so knowledgeable and efficient! She did the new patient registration and insurance process on the phone before I came into the office, done it speedy! The doctor's assistant was skillful and thoughtful as well. She prepared everything ahead and the procedure went through smoothly! Dr. Darabi is very experienced and really takes care of patients. He is professional, considerate, and very gentle! He spends time listening, explaining, and communicating well. He has the magical way to do anesthetic injection before pulling out the teeth. I can tell it was less painful and less uncomfortable. The office is very clean, quiet, and with a comfortable environment! Dr. Darabi has been the best dental practice I have experienced. I highly recommend. Sophia Chen

For several years, I was a client of Northampton Dental Group. While the dentists are wonderful,…read morethe office faces significant challenges when a dentist is out of the office. As the office struggles to secure a replacement in a timely manner. I have unfortunately encountered instances of racism and classism directed towards me by the front desk staff on multiple occasions. I have only been treated with respect when I have dressed in expensive name-brand clothing. It is deeply regrettable that in 2025, individuals should have to endure such disrespect and shame from the front desk staff.

Clean, quiet small office with friendly staff. Dr. Boynton is a knowledgeable man. He takes time…read moreeducating patients. They have cameras and take pictures to explain rationale behind their prioritization. I was excited about moving to the valley and utilizing my dental benefits at this office. My first cleaning was great. The hygienist was gentle and efficient. My consultation with Dr. Boynton was good. He didn't address things that had been told to me about my teeth already (a cavity on a tooth) and his prioritization for my dental procedures was different than previous, but that's okay. What I disagreed with was showing up to my scheduled appointment and being told that my appointment was rescheduled to accommodate someone else without my consent. I could see the schedule for the day and could see other appointments later in the day which could be double booked. This "emergency" patient was sitting, smirking in no apparent distress. I can understand the desire to accommodate patients, but without consent is not a practice I support.

Thorough, professional, affordable dental care. Ask about their subscription plan! They make it…read morepossible to have a healthy mouth even if you don't have insurance.

Never have I ever actually enjoyed a dental visit, until now. Dr. Fields and team are always kind,…read moretender, professional and go out of their way for those of us with dental anxiety. A TV on the ceiling? Yes. Rooms named after plants? Check. A weighted blanket upon request? Always. Fantastic stickers? Mmhmm

Made appt several weeks ago. Had checked my insurance plan and made sure they were contracted…read more Showed up for appt and was told my insurance was no longer accepted. Had several phone calls with them prior to appt and was never mentioned.

Kris was great and pleasant to be treated by. They saw me immediately with no wait. They were…read morehonest and respectful about my teeth. No scams.

Will NEVER return to this dentist. STAY AWAY…read more Was trying to find a dentist in the area over the summer and since this place had a shiny website and won the second place in the Advocate's Best Of (how, I have no idea), I decided to give it a shot. Well, the place looks lovely inside, more like you're entering a meditation studio than a dentist's office, and the staff were friendly, but I was completely shocked by their assessment of my teeth. After never having a cavity in my life, I was told that I had over a dozen cavities and would need some cosmetic work on my bite so that my teeth wouldn't grind against each other when I chewed. Now, I know my teeth aren't perfect; I've never had braces, but seriously? Cosmetic work? When they asked me what my 'goals' were for my teeth (umm, what? I'm at a dentist--clean teeth, duh!), I said I wanted a cavity-free mouth. Not that I wanted whiter, straighter, perfectly aligned, ideal-for-toothpaste-commercials teeth. Ugh. So, utterly panicked, I made an appointment to have the FIRST ROUND of these heinous corrections made. Lacking insurance, this was going to cost over a thousand dollars and they were only tackling one of four areas this time. As you may have guessed, I was utterly tickled by this. Now, upon leaving there, I got a call on my way home asking if I wanted to move my appointment up to the following week (about a month earlier than scheduled). I agreed, but it felt weird. Maybe they legitimately had a cancellation 10 minutes after I left, but it felt WRONG. I called my childhood dentist, got the (crappy) xrays & treatment plan sent to her, cancelled my next week appointment and heard, to my great relief, that this place was full of beans. Eventually I made a trip back home, visited my childhood dentist and was told that pretty much every single thing Strong & Healthy Smiles deemed a cavity was a deep pit with some staining in it. As in, NO CAVITIES. Thank you, Dr. Smith, you are a lifesaver. Anyway, I would never ever recommend these folks to anyone. Either they don't know what the heck they're doing or they're deliberately trying to scam people. Bad news. For a REAL dentist who knows how to treat people & their teeth, try the Valley Dentists.

Why are all the bad reviews of this doctor filtered? People need to know that Sue Keller is a con…read moreartist! The first thing she does is insist upon creating a long range plan for your teeth. Not a bad idea if the practitioner is honorable. Unfortunately, Sue Keller is not! I literally spent thousands of dollars at her practice. The last time I went in I was told that I must have XRays even though I had had them only two months before. When I refused, the hygienist insisted that I would need them the next time (only three months later.) Then she proceeded to tell me how I had bone loss and that the only solution was a very painful, expensive and time consuming procedure of scaling and root planing. I was skeptical. When the doctor came in, she insisted that I needed the scaling and in addition, two more caps put on (she had done two or three already.) This was upsetting news to say the least. When I got home, I received an email from her office asking me to fill out a survey about my experience. I was brutally honest and wrote that I felt bullied into the Xrays and was concerned that they were using scare tactics to get me to do more procedures than were necessary. A few days later, I received a letter from Sue Keller basically firing me, saying that I was not compatible with her office and philosophy. It took me about a year to see a new dentist and when I did, she told me that I had no bone loss, that my teeth and bones looked great and that I should keep doing what I was doing. I thought it important to write a review warning others of her alarmist instincts resulting in painful, expensive and unnecessary procedures. What was the most upsetting was to see that the vast majority of reviews recounted the exact same story as mine. Sue Keller is in it for the money. Don't let the beautiful office and saccharine smiles deceive you. Walk in that office and it's a huge money pit! And I'll ask again, why are the vast majority of reviews (all negative) filtered and only one (the sole positive one) not filtered???

I'm terrified of the dentist...terrified! I went in for my appointment today and was prepared for…read morea consult. I didn't realize a cleaning had also been scheduled (which I needed). Chris, my hygienist was the best! He was so understanding of my anxiety, kept asking if I was ok, or needed a break And had me laughing! I don't think I've ever laughed at a dentist office due to my anxiety! I met Dr Cochrane for a consult and she spent some time going over the work that needed to be done, why it needed to be done and how it should be done. She was super professional and fun. I've never said a dentist was "fun", but she was. Jennifer, also a hygienist, was working in the reception area and literally talked me down off the ledge when she knew how anxious I was. Overall this was an excellent experience and I really look forward to continued treatment with these professionals! I'm so grateful to be able to go to future appointments without the fear...thank you for that Team Cochran!

While it is easy to schedule an appointment and the staff are very nice, the quality of the dental…read morecare was lacking. They did a ceramic repair that left my front teeth mismatched in size and, even worse, cracked after two days. They filled a cavity on my back teeth and didn't grind down the filling enough. On my last visit, the dentist didn't come into the office, which they didn't tell me before I arrived, so I only met with a hygienist when expecting a dentist visit. I have since met with another dentist who identified cavities that were missed and who was surprised by the quality of the dental work I had done here.

I had a chipped tooth fixed by Dr.Teddi at this dental office. This was my first visit and when I…read moreneed dental work again I will certainly return. The whole office was welcoming, efficient, and understanding. I wasn't sure whether I would just live with the chip, but Dr. Teddi carefully examined the tooth and after using her imaging machine to show me the problem I agreed to have it repaired. As she went through the process, she explained everything beforehand and answered all my questions about the tooth. The work was painless and quick, and my tooth looks and feels great. I also liked the way everyone was treated in the office. Dr. Teddi was considerate with her assistant, Kevin, and kind with the dental student observing her work (she observed with my permission). While I recognize that this was my first experience at the office, the respect shown between everyone and the good communication skills I saw were obviously developed over time. Highly recommend.

Dr. O is consistently amazing. She does wonderful work and is super friendly. I really like how…read moreshe talks you through procedures so you know what's going on. I recently moved across the state to Boston, and refuse to see anyone else. A good trustworthy dentist is hard to find--and Teddi certainly fits the bill. I 100% recommend her!!!