1. Florence Eye Clinic

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    Florence, OR

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    Florence Eye Clinic

    4.2 (5 reviews)

    Services - Florence Eye Clinic

    Eye exams

    Retinal imaging

    Eye testing and diagnosis

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    Recommended Reviews - Florence Eye Clinic

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    10 months ago

    I love Jenna, Cora and Dr.Bob. They're the very best. Very patient, caring and a overall great experience 10/10

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    10 months ago

    Quality of care is outstanding! The staff and Dr Bob are so knowledgeable and compassionate; just can't praise them enough!

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    4 years ago

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    9 years ago

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    9 years ago

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    Waldport Eye Care

    Waldport Eye Care

    3.3(7 reviews)
    31.3 mi

    I have been utilizing the services of Waldport Eye Care for several years now. I have always found…read morethem to be caring, compassionate and competent. The Drs. have always been very thorough resulting with prescriptions that are accurate and satisfying. They have a great selection of frames as well. The office staff have always been kind and they go out of their way to meet your needs in a timely fashion. The pre-exams by the staff have been quick and thorough as well. They have offices in other cities with access to more complicated issues that may arise. Totally satisfied and will continue to use them for my eye care needs.

    We've had a very disappointing experience here. We live in Waldport and wanted to support local…read morebusinesses, so we chose this office. My son went in March for an eye exam for glasses and contacts. His glasses arrived within a few weeks, but we still don't have contacts. At the first appointment, they said they would order a trial set so they could teach him how to put them in and take them out. Weeks passed with no update. When I called, they said the contacts were delayed. A few days later they called again, explaining they had misunderstood and thought I wanted a full prescription, but now realized we were waiting on a trial set. They said the trials had arrived, so we scheduled an appointment--difficult, since they only do beginner contact training on Wednesdays. I rearranged my schedule and pulled my son out of school, and he was excited. We arrived early and waited outside. 9:00am came and went. By 9:30 we left. I called, but no one answered. They never opened that day, and we received no call or notice. My son still didn't have contacts. They later returned my call and apologized, so we made another appointment. At this point they already had my payment, and I just wanted to finish the process so my son could get contacts and we could plan to go to Newport for future exams. The assistant still couldn't help him get the contacts in, so she sent him home with them to practice, but he wasn't able to. We returned the next week, and the same assistant tried again. Thankfully the doctor was there and took him into an exam room, spending time teaching him. After that, he could easily put them in and take them out--but the contacts weren't the right prescription, so he couldn't see out of them. They ordered another trial pair, and we haven't heard anything since. I stopped by in June on a day they were supposed to be open, but they were closed again. I happened to see the assistant outside and asked if we could get a refund for the $75 contact appointment so we could go somewhere in Newport with better availability. She said she didn't see why not. I also left a message requesting his eyeglass prescription (covered by insurance) and the refund. Today is July 7th, and I still haven't heard back. Our original contact appointment was March 19th. Maybe we fell through the cracks--I really don't know. But my son, who was so excited about getting contacts, is now completely disheartened. The service and communication have been the worst I've ever experienced. They are rarely open, and even when they're scheduled to be, they often aren't. The staff themselves were kind, and my son especially liked the doctor, but the overall experience has been unacceptable. I have filed a complaint and request for refund with the BBB. I will continue trying to get our refund because it's the right thing for them to do, and we'll be going to a doctor in Newport moving forward.

    Florence Eye Clinic - optometrists - Updated July 2026

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