The question begs to be asked of Yelp.... why aren't unfavorable reviews factored into an overall…read morerating? By not including any less than complimentary comments a clear picture is not being presented. My mother (and my father until his passing) lived in the Seasons community for 11 years - 9 years at Seasons and 2 years at Courtyard. The years in independent living was tolerable - Courtyard, not so much. The lack of staffing, particularly at night, was very concerning. When you have one nurse on duty and a scattering of aides handling 3 floors of elderly residents, this is makes for a less than ideal assisted living arrangement. Care conferences were never held, repairs requested for her apartment (broken tile in bathroom - possible trip hazard), thorough apartment cleaning as stipulated in lease agreement each took over a year to achieve. Other than an ideal location there is nothing ideal about Courtyard. My mother at age 96 passed away recently and no one in the management of Senior Lifestyle had the humanity to even utter condolences to our family. Concerns regarding the facility were also voiced to the President of Senior Lifestyle in their Chicago headquarters and has also been completely ignored. Would NOT recommend this facility to any family looking for an assisted living facility.

My family was very pleased with my dear mother's stay at Seasons for short term rehab.  From the…read moremoment she arrived until she was discharged, she was treated with the highest level of professionalism and compassionate care.  The facility is very nice, very clean, safe, and we felt very safe with the covid protocol that was in place.  Her room was lovely and everyone was very accommodating and responsive.  All of the staff/administration were very helpful, approachable, knowledgeable, kind, considerate, and went above the call of duty to make my mother's stay a great experience.  We appreciated the friendly and hard working housekeeping staff, food staff, and all of the workers whom we encountered from day to day!  The food was good/prepared well and extra care was taken to ensure I was served meals with regard to my nutrition restrictions.  Heartfelt and special thanks to the Therapy Dept., Nursing Staff/Medical Team and the Social Worker!  They worked tirelessly to provide the highest level of care that we have received anywhere and it was absolutely the primary reason for such a great and successful outcome.  We would highly recommend Seasons to any family looking for great, quality care!

The age do not want to do their job the nurses are not nice with the residents and they're not…read moreprofessional they hold conversations in a hallway talking about others

Went to Twin Lakes a few weeks ago to check out a retirement/senior care facility for my…read moremother-in-law. It is very impressive in looks and staff. They are expanding, too. It's surprising to find out that it is a not-for-profit facility which means that once you are in they will keep you even if you run out of money. A lot of thought has been put into everything there and can give you some peace of mind.

Very nice apartments for seniors with all the bells and whistles. Residents tend to be refined,…read moreeducated and rich. On-site dining is excellent. I would live there for the pool alone. A relative of mine does and seems to enjoy it.

My son was transported there under a wrong diagnosis of low back pain when he had a spinal injury…read more When we got there, we called 911 right away to have him transported right back out. There was an employee talking on her phone loud as soon as we entered the lobby talking about she was going to beat someone up. The staff did not get up from their seats to do or say anything (other then one kind nurse advised us to call 911 and get him out of there right away because they can't care for him.) The entire place was filthy. Trash and dirty sheets on the floors in the rooms. No Ac and it was 94 degrees outside. Holes in the ceiling and walls. Construction being done outside of the rooms. Patients had no clothes on due to the heat. He had no call button, no proper bed for his condition. I would not send a dead dog there and I'm so shocked that place is even open. I feel sorry for the people there without family to advocate for their wellbeing. My son would have died if I let him stay there. Yelp is asking me to give it a star rating and won't let me post a review without a star. I would give it no stars if I had the choice.

Love this place. I have been a resident for a year now. The staff is excellent with a few minor…read moreexceptions. Call light times could use improvement along with more and experienced staffing. The staff they got works hard everyday to be their best. As far as cleanliness goes it's getting better daily with little in the way of smells. Food is good but could be better. Activities are top notch they are genuinely concerned about entertaining residents. When you walking in you are greeted by the best receptionist. Would definitely recommend. 4 stars

One of the aids came fllying up to me in the hallway and grabbed a pamphlet ouf of my hands and…read morescreamed, "Oh NO...I'M NOT GOING TO LET YOU MAKE HIM SIGN HIS MONEY OVER TO YOU!" I was sitting with a friend who lived in assisted living there. I was in independent living at the time. I can only assume that the Lodge allowed a rumor to circulate that I was after his money. Never was this true. We had become friends and he needed help because his power of attorney was not taking care of his needs. He asked me to help him. In retrospect I guess I shouldn't have gotten involved, but I didn't know/realize that his family and the Lodge staff would turn on me. My intentions were honorable....This rumor should have been stopped by the DON. I stood up and tried to get my pamphlet back (it was information on power of attorneys for healthcare....it was NOT anything for him to sign. Thie entire situation was very much mishandled. They handcuffed me and sent me to jail for the night.....saying I was guilty of "physica laggression, and an attempt to cause harm to the aid.". Then when I returned to the facility, Crystal Flaherty DON came to my door with an eviction notice that gave me 24 hours to leave. This entire situation has cost me a lot of money (I have had to move twice). And I was to get on medicaid waiver after paying full price for two years....but the eviction happened just prior to the two year mark. I tried to discuss this with Edward Beatrice COO, but I have found that the Lodge employees stick together, and don't want to deal with the truth...he dismissed me. Then recently he sent me a letter telling me not to communicate with anyone at the Lodge and "to refrain from making or spreading false statements about "Caring Place" Wow....talk about the pot calling the kettle black!

their building has bed bugs in they don't know how to treat them in they do not notify the…read morefamillies they wash there close but they still smell like urine on them they can't keep people rude management as well they been dealing with the bedbug situation for 6 months

Recently had a family member in the Grace Center. The nurses and staff were phenomenal. During the…read moreCOVID-19 where visitors were not allowed these folks did such a great job of taking time for a call or assisting with FaceTime calls. The staff was so busy on top of the stress they must have felt for their care and safety as this virus continued but they were wonderful and always did what was needed and necessary for their staff, patients and visitors. Thank you

From the owner: Mason Christian Village is located in Mason, Ohio, which was voted the 7th best place to live in…read morethe Country in 2013! Owned by the Christian Benevolent Association (CBA), our non-profit community offers a full continuum of care featuring spacious Garden Homes and Garden Apartments. Enjoy your active lifestyle while feeling secure in knowing that if you ever need assistance, you have priority access to our Medicare 5-star rated health care services. Mason Christian Village was also voted Best of the North Nursing Facility 2013-2014! Call today for your personal tour and to learn more!

I have lived at The Kenwood for 3 years. I love my apartment the varied activities and I have…read moreenjoyed lots of new friendships

Bad. Just bad. Bad food. Bad care. My dad did a 3 month respite stay in assisted living…read more I once asked a resident what they thought of the food, and this wealthy looking Indian hill looking woman stuck her finger in her open mouth to imply gagging - saying it was so gross. It was expensive too - a lot of people not getting what they paid for. The nursing care was just horrible. Check out: Marjorie P Lee, Maple Knoll, Twin Lakes Dupree, or Ohio Living Llandfair

terrible place- food is awful, staff is terrible, housekeeping never available and maintenance…read morenever follows us with the residents needs no one is ever at the front desk. some of the new residents should not be qualified to stay at Pinebrook. Administration is somewhat dishonest Think twice before you send your loved one here!

I knew from the beginning when AP calculated my mom's initial invoice incorrectly that moving her…read morehere was a BIG mistake. Pinebrook is nice, but the staff are very off-putting and somewhat dishonest. On move-in day, my mom went to the cafe for lunch, and I accompanied her. We were forced to sit with another man and his caretaker. There were several empty tables, but we were not allowed to eat privately. Next, the guy who is head of the dining room approached our table and asked who we were (as if we came in off the street to steal a meal). He assumed incorrectly that I was eating with my mom, but I had not ordered anything. He told me if I wanted anything it would be charged to her room. Ironically, that same evening, a Pinebrook Ambassador invited my mom to dinner. When my mom showed up alone, she sent my mom back to get me and my sister. She told the dining staff that we would all be eating for FREE since my mom was in the process of moving in. My mom only lasted 5 weeks. The food is terrible. Their website boasts "delicious, healthy meals." The meals are not delicious, nor are they healthy. My mother reported that everything tasted like it was reheated from a can. I also witnessed people sitting there for 20+ minutes without being acknowledged or served. Their website states they have a fitness center. The "fitness center" is about the size of a nice walk-in closet. It has a treadmill, a bike, and some weights. 24/7 concierge? Nope...... on the evening of Sunday January 26, after 8:00 PM, a few residents were locked outside. The automatic door was not opening to let them in. They pushed the button for help, and no one answered. One resident had to call her husband, who struggled with a walker, to come to the front door to let everyone in. My mom gave her 30-day notice around February 8. On Thursday February 20, my mom accidentally let her kitchen sink run over. She started running water and got side-tracked. (People get sidetracked.... one day I went to visit my mom and a female Pinebrook employee left her car parked in the circle, in front of the door blocking traffic, with the passenger door open and her purse on the front seat - she got sidetracked - it happens.) Water was in my mom's kitchen area and ran out into the hallway. The receptionist, her name starts with an L, called me at work to tell on my mom. She gave me a story that was hearsay. My sister went to assess the water, but it was already cleaned up. My sister spoke to L and asked her why she called me at work. They may have exchanged words but me adding it here would be hearsay (see what i did). On my way home from work, I called to see if I could speak to the Director (NG). Of course, L answered the phone. I asked her to give NG the message personally. I asked if maintenance moved the stove/refrigerator to clean up the water. She insisted they did (but I found a piece of wet cardboard under the stove - so did they move it?). And, then told me the unit was "highly damaged." When I told her my sister had already assessed the unit, L continued with her story. In fact, she started to talk over me so I raised my voice so L could hear that I was still talking. L accused me of being rude when she, in fact, was the rude one. I reminded her that I had already said "please" and "thank you " to her three times in the conversation. She hung up on me. On Friday, February 21, my mom went to the receptionist, L, and asked her to come and see the "damage". L refused and accused my mom of being aggressive. I would not be surprised if my mom said she would slap the crap out of L. My mom has a mouth. I do not believe for one minute that my mom was physically aggressive. As a result, I got a call from the director who told me that my mom could not stay there any longer. He also stated that my mom "had alcohol bottles in her apartment." I shut him down quickly as my mother does not drink. The bottles were in a box that was moved to Pinebrook in error. I left work on Friday and got my mom out of there. We moved my mom's belongings on Saturday February 22. I returned the keys and spoke to the director around 11:30 AM. I asked him who said my mom had alcohol bottles in the unit. "I don't remember." Of course, you don't. The bottles he was referring to were all wrapped in paper and INSIDE a box. I let him know that the common denominator in all the chaos (incorrectly reporting damage, reporting alleged aggression) was L, the receptionist. NG admitted that he should have been the one to assess the unit and call me. He also stated that "this happens all the time" (running water over into unit). And we would not be charged anything extra for the clean-up. After moving out, it took 3 emails and 2 calls to get a response from about the refund. We finally received a refund for the unused pre-payment of rent. I am thankful for that. However, the whole experience was unpleasant from start to finish.

Took good care of my Mother and rehabbed her nicely Would…read moreloved to have had a longer stay but insurance companies run the world now

I'm leaving this review based on my experience while providing care to a resident at Maple Knoll…read more Unfortunately, I was extremely disappointed and uncomfortable with what I witnessed. During my time there, I observed situations where a resident's call light remained on for an extended period while staff members were sitting in the hallway talking and laughing. I found myself having to assist with many of the resident's needs because staff were not responding as promptly as I would have expected. I understand that I am there to provide support, and I am more than willing to help, but there are certain things I cannot do because I do not have the same access or responsibilities as facility staff. I also witnessed interactions from some staff and therapy personnel that came across as impatient and unkind. Residents in a care facility deserve patience, dignity, compassion, and prompt attention--especially when they are asking for assistance. What bothered me most was seeing staff socializing and laughing in the hallway while a resident was waiting for assistance. Whether or not there were other circumstances I was unaware of, the situation did not give me confidence in the level of attentiveness being provided. I'm sharing this because I genuinely hope management takes these concerns seriously. The residents deserve better. They deserve to feel cared for, respected, and heard--not like they are an inconvenience.