Love this place. I have been a resident for a year now. The staff is excellent with a few minor…read moreexceptions. Call light times could use improvement along with more and experienced staffing. The staff they got works hard everyday to be their best. As far as cleanliness goes it's getting better daily with little in the way of smells. Food is good but could be better. Activities are top notch they are genuinely concerned about entertaining residents. When you walking in you are greeted by the best receptionist. Would definitely recommend. 4 stars

My father-in-law stayed at Meadowbrook and was left waiting 30-40 minutes multiple days when he…read morepressed his call button. No one came. We saw it ourselves. This place let him down badly. Please think twice before trusting them with someone you love.

Recently moved my mother into the Sheridan and I can't say enough good things about it. From Debra…read morewho went above and beyond decorating my mom's apartment because of the pandemic restrictions preventing family from entering the building, to Alli, the activities director phenom who has flooded my phone with reassuring texts and photos. Thank you Sheridan staff for making a stressful transition as smooth as possible - you exceeded my expectations!

Marketing makes wonderful promises that were not kept for our loved one. The medical care she…read morereceived resultedin a raging infection for which she was hospitalized after less than two months at the facility. LPN runs medical staff, not a Registered Nurse. The medical group they use sends only a Physician's Assistant to see residents, not an MD. Cleanliness in apartment as well as personal hygiene was a problem. Was charged for maximum level of care but the staff seems to not now what that means, I was told by one of the caregivers they got no explanation of what maximum care level meant. Very disappointed, it is a beautiful newer faility but I feel they are weak in the health care they provide. In my opinion, find a facility that has a better focus on residents health.

They only deserve one star and that's is bc of my night nurse at the time James. He did things…read morewithout asking. Most everyone was rude and harsh. The ambulance drivers that drive the small ambulances don't buckle you in correctly and most of them don't speak English so you could be going anywhere. I almost went through the windshield because of one driver who had pot in the cup holder next to him. Office workers were the rudest meanest ppl I have ever dealt with.

My mom was sent here twice for her rehabilitation post-knee surgery. The first time, she was…read moretreated well, and was kept for 6 weeks. She underwent various types of rehabilitation, met with a physical therapist, and had follow-up visits with a nurse when she was home. The second time was a complete 180 from the first time. This time, she had no therapist, and instead was paired with a "coordinator." The coordinator did not listen to a word my mom said, dismissed her complaints, and discontinued her treatment after 2 weeks, sending her home early. She had no follow-up visits with the physical therapist, and was given no at-home exercises to do upon discharge. Unfortunately, she was directed to Brookwood after she had a heart attack in 2018. She underwent a quadruple bypass surgery with atrial fibrillation ablation. She had spent 3 weeks in the hospital pre-surgery in order to ensure her protein and blood sugar levels were at appropriate levels, and ready her for surgery. Despite being discharged in such a delicate state, Brookwood discharged her home after 2 weeks against her surgeon's orders. Repeated calls to Brookwood from Bethesda North Hospital, the surgeon, Dr. O'Keefe, and myself went unheeded. I'm shocked this place has not been shut down or investigated by the Health Department. My father is currently a patient there, and tells stories of his laundry not being done on a weekly basis, of him only being given one shower per week (he is entitled to 2-3, according to Brookwood's administration), and of no waitstaff in the bistro where the residents dine. Brookwood has the temerity to charge $3,337/month for this (lack of) service, and we just learned that they intend to increase this amount by $335/month despite telling my family that the monthly charges only increase every 3 years (my father has been a resident since 2018). Considering that Brookwood can't perform the services it already offers, I'm not sure what their justification is for increasing the monthly rent.

The age do not want to do their job the nurses are not nice with the residents and they're not…read moreprofessional they hold conversations in a hallway talking about others

Went to Twin Lakes a few weeks ago to check out a retirement/senior care facility for my…read moremother-in-law. It is very impressive in looks and staff. They are expanding, too. It's surprising to find out that it is a not-for-profit facility which means that once you are in they will keep you even if you run out of money. A lot of thought has been put into everything there and can give you some peace of mind.