Company under sized the unit for our home with the previous owner. The unit does not work to cool the house and we are told "too bad, you need to purchase a new unit." If you're looking to go with this company thing again and go somewhere that has morals. read more

had service contract for years 15+. telephone indicates owner passed away. no way to get a refund of current service contract. telephone disconnected? read more

If I could give a half star I would. If you order service, make sure you want the service. They make you pay in advance! What a crock! They won't even help a 20 year customer in need of heat. If you want reliable, friendly service, call Werley! read more

Would not recommend. Paid over $600 for repair to AC unit 3 months ago. Got home from vacation today and AC is not working. They won't come out until Monday because we don't have a contract with them. Today is Saturday and temps will be 90+ today and tomorrow. What about standing behind the work you did in Match? On top of everything technician was rude on the phone. Wish I could give zero stars read more

We just requested an emergency service, and it was beyond awful. 1. When we called to see if they could come out, they offered to come out within the hour. My husband was away for work and I was en route to get my five year old from preschool. They told us "I guess you have to choose between having heat and getting your son". We had someone meet them at our house, as we wanted to get heat put back on. 2. Their tech was there for maybe ten minutes, as he was leaving down the road by the time I pulled in. A $210 bill and they never even looked at our unit. The breaker was flipped - so they turned it back on and called it a day. Didn't investigate why the breaker was flipped, didn't look at the unit to see that we took the filter out because we were unsure why the heat wasn't working. When we called to get it rectified, no one could give us next steps. 3. Told us we need to communicate better - basically telling us we should have told the tech to look at the unit. I assumed that was a natural first step (or at least one of the first steps) when servicing a system. They will blame customers, pushing them to extreme frustration, and then wonder why customers yell back. Never, never, never calling them again. This could have ended very badly had I not gone down MYSELF to check to see if they put a filter in (which they didn't, because again, they didn't even look at the unit). For $210, they got away with such a crime. Based on some of these other reviews, we aren't alone! read more

Flores was dependable for the first 2 years after new equipment was installed. Late October 2021 my heat failed on a Saturday night. They responded promptly the following Monday. Tech spent 2 hours diagnosing the problem and said we needed a new power venter for $2700.00 I have had this problem twice before and the job cost $1500.00 Called another service to diagnose and they found the power venter to be working. A faulty circuit was the problem and the problem was resolved for far less. Due to a shortage of help the owner was at my home for the service call. Not only did they try to overcharge for the power vent , they completely missed the problem. Not much confidence in this company. Frank read more

Flores does not choose to carry the very common coolant that our AC system takes. This could have been told to us on the phone, but they prefer to send a "technician" to your house so that they can tell you in person and collect a $110 fee for telling you what they morally should tell you when you call them. When we complained they said that the R22 coolant is no longer sold on the marketplace. This is a lie. It is available and legal to sell and install in units such as ours. The next two places we called carried it. They chose to not carry it so they can profit by selling you a new unit, or in the very least charge you a technician fee for doing absolutely nothing. This is outright fraud. Also they installed the unit that we now have and did a very poor job of installing it. read more

Flores put on my new furnace. Less then two years after they installed the unit I came home one night(on a night the low was suppose to be 17) and my heat was not working. It was 7pm so I called and got their after hours call center. They told me a tech would call me. The tech called me and told me they could not come out because evenings and weekends were for "contracted" customers. Which is a total rip off money wise. I told them I didn't care what it would cost if they could come out that night and they refused. I will NEVER be going back to this company. I have used them since 2012 but never again. I urge everyone to not use them!!!! read more

Stay VERY far away from this business. Billing practices are very shady. I have 10 year parts warranty on a less than 2 year old furnace they installed and out of the $422.00 I was billed for parts, as per THEIR invoice, I am told my warranty only covers $61.00 and that all the other moneys were for additional labor and "fees" the manufacturer passes on to them to process a warranty claim......When I asked for a revised copy of the bill showing parts and labor itemized I was told NO, we don't provide that. All they will send is an invoice with their warranty codes and amount owed..... Adding insult to injury, they screwed us on a different job where a gas conversion was performed (in excess of $6k) and just 3 months after warranty expired a controller burned out and I was told "not covered" and had to pay an $1100 repair bill. Owner of company NEVER responded to our plea for assist on that situation either. If it has not been an emergency no heat situation I NEVER would have called them. Shame on us for giving them a second chance.....They install junk, won't stand behind it and try to take you to the cleaners if they can. read more

I have been a customer for 16 years with this company and now extremely disappointed in their customer service! My air conditioning wasn't blowing very cold air so I needed service. I was informed that there is a fee just for coming out, ok, no big deal. However, when they came out (Friday), they found that my unit outside needed a capacitor and the gentleman said not sure if the fan motor is bad until he puts that capacitor on. Okay, so he comes back in to tell me that my fan motor is going to go and it is sounding grindy. Gave me a quote and asked if I would prefer that they provide a quote for a new system. I said that is thousands, so if it isn't broke now, i don't want to fix it (playing the odds, like we all do). He put capacitor in and then gave me the bill. I paid, he left. Next day (Saturday), I put my ac on and it is not blowing cold air, I had to turn it off. On Monday, I called and told the front office that it is not working. She informed me that they will charge me again to come out because the tech told me that my motor was going!!! I explained to her my disbelief considering the gentleman didn't even come into my home and have me turn on the unit to ensure there was cold air and that it was fixed. She had the audacity to say to me that she finds it hard to believe that he didn't come into my home and have me turn on the unit and then said, "Well, they can check that the part is working from outside"! Yes, correct but that just proves the part works but doesn't mean my air would blow out cold?? Wow, unbelievable service. I will never do business with them again and I will spread the word about how they rip people off. read more

Let me start off and say if I could give them negative stars I would. I had an AC unit with heat pump system put in less than 4 years ago. I had a flores service tech come out and check on my ac unit and after about an hour going in and out this guy comes and tells me that he "thinks" my compressor needs to be replaced which would cost me approx. $1500 to replace. Again a unit that the manufacturer has warrantied for 10 years this flunkie (his name was Wayne FYI) is saying its bad and needs replacement not even 4 years in. Now I don't know if the tech just doesn't know anything or if its some underhanded business practice to just tell people things need to be replaced for greedy purposes ( I personally suspect both) but I think its just a terrible way to conduct themselves and their business. The worse part was when I asked the service tech why something that should last 10+ years didn't even make it 4 his response was "it happens" like that was going to be a sufficient answer. I even asked if there was something I could have done to prevent it from failing and he just looked perplexed and again said these things happen. I really don't think this Wayne fella knew much about diagnosing problems or his job at all. Needless to say I went to another company for a second opinion and they basically refuted everything the flores tech said and just serviced my units for 100 bucks and everything is running smoothly. Thank god I did that or id be out 1500+ right now. I would never recommend this company to anybody and will never use them again. read more

If I too could give them negative stars I would. I was a faithful client of theirs for over 8 years until this past year. Every year I would sign up for the service plan so they come out to service my unit before the season. This year when they came out they discovered a part that had exposed wiring and had to replace that part. I was told not sure why they didn't see this the year before; but was also told those service guys are no longer with the company. Then the heat wave hit. As many others experienced their AC was breaking down well so was mine. It was a Sunday and a very nice service guy came out and replaced a part and we were up and running. That will be the last nice thing that happened. By Thursday evening the unit was not working again. Of course I called them and I received a very nasty call back from the service guy....he kept screaming at me to answer his questions yes or no. He would not let me explain. He was asking me technical questions as to what the service guy did on Sunday. I had no idea. He then hung up on me. I called the answering service back and told them I wanted to speak to the supervisor. About 15 min later I got another call from the same service guy screaming again (I put him on speaker so other members of my family could hear) "why did you call the supervisor I told you I would call back", and he was using foul language to me, again, he wanted me to answer yes or no. When I told him to stop speaking to me this way he hung up on me again. So again I called the answering service and demanded I speak to a supervisor. Well that was not any better. He stated that I would need a new motor (without hearing what is happening with the unit) and he would order one on Friday so on Monday or Tuesday he would get the motor and the other parts and hopefully by the following Wednesday he could come out to install; he stated the motor would be around 500 + labor. I stated so you are saying I will not have AC for almost a week. he proceeded to tell me that they do not get shipments in on weekends and "we don't keep parts for everyone's unit". After that conversation I called around and found another company that came out that night at 11pm. Let me just say they listened to what I was saying also watched what the unit was doing. I am happy to report they fixed the problem....which was the High pressure switch was faulty...the unit was slightly overcharged and removed 2lbs of R410A...and the cost of everything was 323.00 including labor! I did not need a motor. If the yes or no service man or manager would have listened to me explain what was happening and came out and saw it maybe this could have been different. I want to add that on Friday early AM I received a phone call from a women who told me the manager found a motor for me and wanted to come out to install. I informed her my AC was up and working and that I will not need their service anymore and I asked what they were going to do about the rude service man. With that she hung up on me. I guess this in what they do....hang up on you if they don't like if you are standing up for your rights. I can imagine that Flores will dispute the above. That is fine they can but I have multiple witnesses to this and also have the bill from the other company listing what they found. I believe this company needs customer service training. I do understand that during the heat wave they were extremely busy but that does not mean you have to take it out on your clients! I am a strong female and will not let these types of people intimidate me! read more