My first visit yesterday. It was a positive experience as soon as I walked in. Chestney was…read morevery helpful at check in. Allison, Emily and Kathryn were extremely friendly and helpful during my appointment. I can't say enough about their level of attention and answered all my questions. Absolutely, will recommend to everyone. Thank you

Dr French is ok if you have a cold or need an annual physical or something routine. But anything…read moreelse and he'll tell you, and I quote "I'm just a family doctor, I don't know how to help you". I heard this twice from him when I was begging him, desperate for help (referrals? Another different test to do? Disability paperwork filled out) This man made everything so difficult for me that I would have panic attacks and not be able to open his secure message responses to questions I asked for days. Because the answer was always "no" or him doubting me or making this process of trying to get something complicated diagnosed even harder by making me argue for every single thing. Like filling out short term disability paperwork when I was going on FMLA leave. Everything was already hard and he made it harder. The most recent time, when I called to ask their office manager what to do when the doctor can't help, I got a certified letter from Dr French firing me. Dr French wants to do the basic work and then go home and not think about his job or his patients. I kind of think he wants to not think about his patients when they're in the room too. He can play like he listens and play a good doctor, but when it really matters, he'll let you down every single time.

I found everyone from the front staff to my p.a to be very friendly and helpful. Starting to feel…read morelike family

Dr French is ok if you have a cold or need an annual physical or something routine. But anything…read moreelse and he'll tell you, and I quote "I'm just a family doctor, I don't know how to help you". I heard this twice from him when I was begging him, desperate for help (referrals? Another different test to do? Disability paperwork filled out) This man made everything so difficult for me that I would have panic attacks and not be able to open his secure message responses to questions I asked for days. Because the answer was always "no" or him doubting me or making this process of trying to get something complicated diagnosed even harder by making me argue for every single thing. Like filling out short term disability paperwork when I was going on FMLA leave. Everything was already hard and he made it harder. The most recent time, when I called to ask their office manager what to do when the doctor can't help, I got a certified letter from Dr French firing me. Dr French wants to do the basic work and then go home and not think about his job or his patients. I kind of think he wants to not think about his patients when they're in the room too. He can play like he listens and play a good doctor, but when it really matters, he'll let you down every single time.

I came into this urgent care as a walk in last week. I had hurt my thumb. It was bruising and…read moreswelling quickly; and I wanted to check if it was broken. Everyone that helped me throughout the entire visit: Robin Alley, Semone, Laurie, Danielle and Dr Brittany Congress!! Everyone was so kind and helpful. X-rays were done. And, a couple of days later, someone from the office called to check how I was doing! I was pleasantly surprised with an urgent care that was not only thorough but kind as well. If you need medical help, this place won't let you down!!

DOT EXAM My experience has been and continues to be…read moreexcellent here when I need to renew my DOT. I was greeted by Dawn who is the on duty manager. She was very professional,helpful, and kind. My DOT physician was Dr Besola who was also very professional, helpful, and kind who made the whole process the easiest I ever have experienced. This is where you go for your DOT.

Dr. Bushore has always taken as much time as needed to diagnose or treat any condition I have seen…read morehim for, and make sure all my questions have been answered. This will occassionally cause him to run a few minutes behind, but the waiting facilities are comfortable and contageous patients are kept in private rooms. If a sudden injury or illness occurs, he always manages a way to "work you in". which usually prevents him from having more than 5 minutes for lunch. He has been my primary care provider for over 30 years and will be the rest of my life. I currently drive 100 miles in each direction to be seen by him, and these visits are simply for medication management and annual physicals.

If you have a mild, chronic condition that requires minimal management, I would not recommend this…read moreoffice - particularly Dr. Julia Abraham. During my recent annual physical, she briefly asked me about my asthma, which I reported was stable and even improving. She then renewed my existing prescription, and we moved on. I was shocked to later receive a separate charge for an office visit based solely on that brief conversation. I am a relatively new patient and was not aware this was their billing practice. My previous doctor never charged me for this, so I will be returning to them as a patient. I also called the office for clarification, but unfortunately Dr. Abraham has not returned my call. In summary, if you have a minor medical condition that requires an annual prescription renewal, do not seek care at Rocky Hill Family Physicians.

Doctor is nice and it's good they have their own phlebotomist. But if you have to miss an…read moreappointment and don't call in time, they'll never see you again.

Dr. Hunter is very caring and knowledgeable. She is highly skilled, always takes her time and makes…read moreyou feel that she is listening. Her staff is great too!

Dr Hunter has been my primary for a couple of years since my last Dr dismissed me from the practice…read morefor missing an appointment. Dr Hunter has a unique sense of humor and has lots of interesting stories to keep you occupied during her exam. If you have ever felt like "just a number" or "just a patient" at another doctor give Dr Hunter a try. She listens to everything you have to say and I can tell is GENUINELY concerned about your health and well being. I have congestive heart failure, diabetes, high blood pressure, you name it. My other doctor had been prescribing the same medications FOREVER. Dr Hunter was not afraid to try some different meds and I am happy to say I have never done better. She will pray for you if requested. If a 6 or 7 was an available score, she would get it from me!!!!

I have seen Dr Samavedy for several years and he has always been very professional and he has…read moretreated my condition very well. I also see his nurse practitioner and she also has been very helpful and responsive. I highly recommend both of them.

If I could give negative score I would. This place is the worst medical establishment that I have…read moreever been to. They could literally care less about the patient. HANNAH JONES was my so called doctor. In my honest opinion she was so bad at her job that I would not hire her to clean the toilets at the place. AVOID THIS DUMP LIKE THE PLAGUE.

Appointment is suppose to be at 9 but you might be waiting till 30-45 minutes later. Then when you…read moreare taken to a room with a nurse who takes your vitals and maybe a blood draw, you might be sitting there for a hour waiting for the doctor to come in. The excuse is always, "Busy busy day today, slightly behind" but no apologies. And now I'm feeling like my concerns aren't being met.

Do not expect to feel taken care of at this primary care. Let me start off by saying Dr. Wakefield…read moreis an incredible doctor- the problem doesn't involve him at all. His staff could not be more unprofessional. I have been going to this office for over a year and two months ago I started having really unusual neurological symptoms that arose from an area in my spine. Dr. Wakefield ordered several MRI's for me, including for the brain and the spine. When my MRI came back for the spine, something was detected and I was told I needed to get another MRI with contrast to rule out a lesion or tumor. Over these few weeks my symptoms have progressed to where it is affecting my ability to walk and even ended with me having to go to the ER because I lost feeling in the left side of my body. As I await this next MRI, my husband and I kept getting calls from insurance telling us that they needed the doctors notes and previous MRI test results to go ahead and approve the MRI with contrast and that they had had trouble getting ahold of anyone from my doctors office about it. Because of this, I have politely tried to explain this to a few members of staff. Never once have I been rude or raised my voice-- that is not the type of person I am and that's not in my nature. I got a phone call today from the office manager Janet who was beyond dismissive of me and made allegations that I was "harassing" her staff all because I called a few times requesting the information to be sent to my insurance company for them to proceed with my MRI. I am so incredibly discouraged with my treatment at this office. I have been nothing but kind and respectful to the nurses I hear speaking about other staff members and patients right out in the open, which is incredibly unprofessional in my opinion, and it is beyond incomprehensible for the manager to not take my issues seriously- she told me they cannot "drop everything for me," which is not something I have ever expected or requested of them. I just simply wanted insurance as well as my doctor's office to work together and submit what they need to in order for me to get proper health care. It seems like that is too much to ask for from the staff here at Norwood. I have also requested numerous times for a phone call with any of my test results, and the nurse refuses to do so even after being asked by Dr. Wakefield. I do not always have access to the portal so a phone call in the midst of the scary symptoms I have experienced to let me know where my health stands should not be a tall order. I feel like I am being pushed out of this office, which is incredibly confusing as I have never been a problem or cause for concern, and I have been nothing but respectful to the staff when I have been experiencing very poor health care. Threatening to discharge a patient over them POLITELY requesting that paperwork be sorted with insurance is a very bizarre move and really had me taken aback. People that behave this way should not be a part of the medical field or deal with people struggling with health issues. Looking at reviews on here, it doesn't seem like I am the only one and this is a recurring issue. Sadly I will be seeking a new doctor. I hope that the staff at this office is retrained to learn how to speak to concerned patients, but something tells me that won't happen.

Highly recommend Dr. Spurgeon. She gave me excellent care. She found the problem that other doctors…read moredid not. She is very thorough, kind, compassionate and knows her stuff! Wonderful care at this clinic.

My experience at Family Care Specialists has been great. I've seen Tina Doty in the walk-in clinic…read more Tina was phenomenal! I've never felt so seen and heard before by a medical professional. My PC is Nurse Practitioner Carla Spurgeon. Carla is wonderful. She takes her time and actually listens to me. Her nurse Amanda is awesome. She has a very kind and calming presence. I highly recommend Family Care Specialist!

Just came home after my first colonoscopy in 19 years. All the staff were excellent and everything…read morewent so smoothly. Very quick and thorough. Highly recommend.

I was a driver for someone and dropped them off for their appointment 15 minutes early as…read morerequested. The waiting room was packed and not seats were available. Fortunately some nice people gave her their seats because she was elderly... and she ended up waiting over 2 hours to go back! We got there at 10:45am, her appointment was at 11am and she texted me that she was finally going back at 1:31pm per my text messages time stamps. We heard this place over booked and it's true. She went because this is where her doctor's office scheduled her appointment, but maybe next time we will ask about somewhere else. We didn't get home until 3:43pm so the entire day was wasted. The nurse was nice when I went back to get her after she woke up, but they should have made her appointment for 1:30pm not 11! That's ridiculous. She followed their directions and took her medication and everything at 4am because they told her it had to be a certain amount of time since her last dose before her procedure... she could have taken it at 6am and not had to wake up and try to go back to bed. Overall, not super pleased with how the appointments are managed. Either go first thing in the morning, or go somewhere else.