Horrible service and follow up on issues. Constantly lie to cover up the poor quality of their work. My pool pavers are sinking since March, and they didn't reply to my request for repairs until May. I have now been waiting (July) and they claim that they cannot find anyone to do the work!!!! Stay away from them. All of them, from the owner Roney Sousa, his partner Marcelo Mariano and Sharlot who runs the office are master liars. The situation is so bad that we cannot use the pool as the pavers shift if stepped on. They are so bad that when we went to a pool shop and talked about the issues we have, they asked if our pool was made by Igui! Their reputation precedes them. My next step is to hire a lawyer and take them to court. read more

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Beware! very poor communication, very unprofessional, incompetent, shady business. agreed to install my 30x15 fiberglass pool that i ordered out of state. Promised 2 weeks for completion. instead they took 6 entire months as they were completely incompetent, the pool was leaking by the skimmer, lights, and other plumbing areas. they also failed to properly set and level the pool. Inches of difference on dufferent aides if the pool in water level. They cut the skimmer on the wrong side, installed it way too low, and i cannot fill up the pool or it will be completely disfunctional. they completely ignored the manufacturer's instructions i have given to them, stating they knew how to do it. my pool walls are also bent and my splashdeck is bending downwards due to lack of support underneath. They promised they'd fix all this, then never showed. as it turned out, thye are also not licensed and used another GC's license. I'm now here with a clown's work, my pool is completely messed up. they are also running as Florida Fiber Glass Pools. read more

Me instalo la piscina y la rasparon luego la dañaron con la limpieza y no me responde ni email ni teléfono el local en la OBT lo cerraron y no puedo contactar read more

El servicio al consumidor es horrible. Y te cobran $100 por un estimado. Esta compañía es un fraude

Son unos mentirosos. Desde el mes de febrero comence un proyecto de piscina con esta compañia y desde entonces solo obtuve respuestas vanales que devengaron en MENTIRAS. El contrato (con el pago de una cuota inicial) incluia un modelo de piscina que no tienen actualmente. La demora fue justificada con mentiras sobre el tiempo que estaba demorando la ciudad en procesar los permisos requeridos, lo que todo fue FALSO pues estos permisos NUNCA fueron presentados pues obviamente no tenian el modelo de piscina que yo habia elegido, y tengo diferentes pruebas para decirlo, no estoy levantando falsas calumnias (personalmente pregunte en su showroom al ver que ya no estaba en exhibicion y me dijeron que no habia pero que la mia la tenian reservada y una amistad a quien referi y se interesaba por este modelo tambien, le dijeron que NO lo tenian mas). Nunca me dejaron saber que el modelo del contrato ya no lo tienen, lo cual logre confirmar por diferentes medios. Ante mi insistencia en que me dieran un numero para dar seguimiento a mis permisos, igualmente evadieron mis llamadas y mensajes casi todo el tiempo, despues de 6 meses cancelaron mi contrato devolviendo toda la cuota inicial que yo les habia pagado, y nuevamente se justificaron con MENTIRAS (alegando que la Ciudad habia detectado iregularidades) lo que es falso pues reitero que no presentaron algun permiso para el proyecto, fue a su criterio el si habia o no irregularidades en la propiedad sin dejar la posibilidad de que se pudiera dar solucion a estas. Me tuvieron a la espera todo ese tiempo, teniendo que cancelar vacaciones familiares pues "el proyecto va a empezar pronto". . Demas esta decir lo frustrante que ha sido para toda la familia pues era un anhelo que estaba por hacerse realidad. read more

I want to thank Iggi pools , especially Marcelo for selling my above ground pool, installing it and giving great customer service. During this pandemic I work from home and I needed to get out of the house. Nowhere to go. A regular pool was double the price and they said at least 6 months. I got my pool in 6 weeks with some minor delays due to shortage of wood. I need to thank Alfredo Rohaidy for the beautiful deck. read more

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Before I signed a contract with IGUI Pools when we met at a Miami Home Show I did some research and never found negative reviews. After signing, the previous management which I had to work with had issues with their contractors and even one of the contractors actually stole money from the company plus caused a huge financial situation for IGUI and also left work undone as well lead to a huge delay. Since then new management is now lead by Ronei and all issues were resolved and I'm happy to say I'm a happy pool owner. If you read around, the negative reviews were mostly related to the previous management and issues with contractors which were all resolved and a lot of that was out of their hands and unexpected. read more

This place is a scam. They will not put any dates on the contract they want you to sign, no date when the pool arrives, no date when the pool will be installed nothing but they want you to pay 50 % down when you sign and they want you to pay 50% down when they deliver it to your home And want you to sign that the pool is ok and has no defects with out seeing the pool first. SCAM. this place has horrible reviews and now I know why. A total scam. Don't waste your time going to them and really read the contract if you do! Plus never showed us any warranties for the pool. read more

The worst experience with customer service that i have ever had. This company is deceiving and not truthful. Don't just go by the pictures they will offer you the world than tell you something different. They changed the price on me constantly and agreed to do a certain part of the job than they said they couldn't. Very big disappointment for me and my family after months of planning and getting excited about adding a pool to our home. Im currently going with a more reliable company. read more

IGUI POOLS MIAMI did a fantastic job installing our fiberglass spa/pool. They have a superior customer service and follow the process from beginning to end with courtesy and professionalism. The installation was fast, timely and efficient. They have experience and a fair price. I had other installers in my area, but you can't compare the professionalism of Ronei and his team. Sharlot at the office is amazing. Make sure you are using the Miami representatives. I highly recommend them! read more

Made an appointment for Claude to meet us at our home for an estimate beyond the standard "price plus extras" available via email. He did not show up after confirming he would do so several hours before the scheduled time. When i called him 20 min past the scheduled time he seemed to have completely forgotten and tried to bluster out an excuse of running behind and being "tired". Sure he offered to reschedule, but i knew all i needed to know, that my time was not important enough to have the respect to call and cancel if he could not be bothered to earn my business for a 20K+ project. If you can't show up for an estimate i doubt you care about finishing a job. Steer clear of this business. ZERO stars if they would let me. read more

We signed contract in May 2018, permits were ready on Sept 2018, and our pool is not installed because is an "special order" and they don't ha e any idea when it should be ready. Customer service is terrible. read more

This review is in conjunction with Alfonso M. So an update ....... the lender, Greensky has been extremely helpful. They put our account in a temporary hold so that our credit does not get affected. When the Greensky representative reached the owner of Igui Pools, Ronei Souza he did not pay off our loan which was given to him as a deposit for a pool we DO NOT have. So now we are currently in litigation. This is a mess. I signed a contract in August 2018. After multiple calls wanting to follow up on the status the owner, Ronei Souza called me and apologized and asked me that I allow him to come to my home and discuss this issue further. I agreed because I am flexible and just wanted the pool done. He came to my house in March 2019. He explained that there was issues with the company, he was not monitoring how many pools his staff was selling and was not as i volved as he should have been. He begged us to please give him a second chance and that he would call me with a weekly update until the pool was installed. They finally gave us an appointment for the 1st week of May to begin the escavation. They never showed up. I called they had no clue I was scheduled and this happened again 3 more times. After this i decided to cancel and not move forward. One of my biggest concerns is that he would dig a hole in my yard and not show up again for months. Now we are dealing with this mess and he doesnt even have the decency to return my calls or pay back the deposit we gave which was not even our money, it was a loan. Please be cautious! read more

Consumers Beware!! I signed a contract in August of 2018. They took a $13K deposit and never even started my pool. We emailed and called them for 9 straight months and always got the same answer, we are starting next week. Of course, nothing was ever done. Unfortunately, we had to back out of the contract after nearly 10 months. Now they will not return the $13K deposit and we are seeking legal action. They will reply and say the money was used to order the pool, but when we signed the contract we were told the pool was in stock. They feed a continuous stream of lies and have no respect for customers or customer service. I encourage you to look elsewhere. Nightmare of a company, the original owner sold the company, the previous employees left and opened their own pool company, they oversell pools with no intentions of honoring contracts signed. All this straight from the new the owners mouth!! RUN!!! read more