We called to ask a billing question with our insurance provider on a recorded line and connected to…read moreLauren in billing. I was berated on the phone, interrupted and eventually hung up on. There isn't any reason for a representative of a business to treat their customers the way I was treated even with the insurance provider listening. Thankfully the insurance provider said they would file a complaint and we intend to file an official complaint with the State of Florida. The owners of this business need to take disciplinary action with this employee and her manager, Linda, who both feel it's better to hang up on you rather than calmly and rationally answer your question. Thankfully the insurance provider has an audio recording should anyone ask to listen. We will not use this business again for any medical procedure. Totally unacceptable behavior from people paid to answer your questions.

Bad office procedures and very bad attitude if Mgr Linda Nash who hangs up on you if you have a…read morecomplaint she doesnt like how you presented it! Went thru misery of pre colonoscopy only to be told while in gown on guerny that no cardio clearance was received so no procedure. MSC had my registration admittance forms all filled out as well as my profile from my GI Doc "weeks before" procedure and the office never caught my no cardio clearance??? UNFORGIVABLE both in office procedures and Mgr Linda Nashes "hang up" reaction to my complaints! The nutses and staff in operating rooms are very good, just a bad office as described.

Kind, Professional, Great personalities, Trustworthy and can even be fun‼…read moreFor me, easy to drive to, plenty of parking. They know what they're doingTake good care of their patients. They do any kind of X-Rays. Also have doctors who are experienced

Went in today @ 2:30p lady at front desk on right side, as I walked in window, not friendly bad…read moreenergy immediately...tried to begin a new relationship with the medical group who took my insurance. Filled out info while she took my ins info. Finished with my paperwork and her window was closed like she didn't wanna be bothered. I had to go to the left window and speak to another lady who took my paperwork. 10 min later window opens I barely heard my name called... I went back and she wanted to schedule me in for Jan? With a big smile. It's Aug..she then condescendingly said how about February? Like laughing to herself. I said no, I'd like to get in earlier. I guess I'll have to go somewhere else. She didn't say one word just handed me my paperwork back. My opinion is this, if you don't like your job, don't work where you work. It's not our fault as customers that you're unhappy. You don't need to spread your bad energy to customers. It's bad for your company and for your well-being. If this is my company and I saw this lady treating a customer, the way I was treated I would fire her on the spot. I've been the customer service industry for over 35 years. Not acceptable I've never not seen a company refused customers in all of my life. Good riddance. I went home and got on the phone and I got in right away for tomorrow, with another firm Deuces. Customer service is always number one in my book. And negative Nancy definitely dropped the ball. Cut bait with her... Deadweight

My appointment was with Dr. Park. Office staff very nice and friendly both before appointment on…read morethe phone and during visit. Very efficient. Dr. Park explained everything very thoroughly and in a way I could completely understand. He did not rush through anything and answered all my questions. He had already familiarized himself with my chart and medical records which I appreciated! He gave me my choices for a treatment plan and explained each of them perfectly so I can make a well informed decision.

Very professional staff. They are the best at what they do- truly enriching and saving lives.read more

Everything about this practice is outstanding! I was already impressed with the fact that they…read moreactually answer their phones, (unheard of these days). You are welcomed with a caring and efficient staff. I originally met with Dr. Kazil who genuinely cares about her patients and had a unique Insurance scenario and they were extremely accommodating. I was then fortunate enough to have Dr. Denise Baker be in charge of my care. I have never met a kinder Physician in my time on this planet. She is competent and very thorough. The surgical results exceeded my expectations. Dr. Baker gave me all the time I needed for wound care education and questions. Seriously, she spent more time with me than all my Dr. appts' over the past few years combined... another rarity! I would not hesitate for a second to refer anyone to this exceptionally experienced quality practice.

They seemed very nice when I walked into the office not overly friendly but did their job well…read morethat's important the minute Dr Kazil came to get me I was blown away I was amazed with her from the beginning to the end. She is fantastic. Her bedside manner everything about her. I was so comfortable. I have never been that comfortable with a doctor in my entire life and I worked with 12 of them for years! I will definitely be back to see her!

My experience has been More than unfavorable. I should have chose a doctor who charged a bit more…read moreto have it done correctly the first time. I am now going to have to have major revisions done ($$), if not the entire procedure done for a second time. After multiple second opinions, hearing her suggestions to fix the problem (admitting there was a problem) left me feeling very uneasy and frightened to have her do more to my body. Also, she was trying to charge me MORE money for a shoddy solution. I've even expressed a desire to have some sort of refund or partial refund and she has ignored me. My belly button is literally lot in the middle of my stomach anymore (tummy tuck), the scar and incision is so uneven on one side of my body that my skin over hangs it. Can wear some clothes. Also, expect for her to be an hour behind. Regret this entire process.

Office staff is absolutely horrible. After my consultation I was unable to get a quote for my…read moresurgery. When I finally spoke with someone after 4 weeks and 8 phone calls the woman I spoke with gave me a small bit of incomplete information. I had questions about insurance which she was unable to answer. When I asked when I could speak with someone I was told that "I was lucky she got up to look at my chart. It's not her job" She then proceeded to yell at me until I hung up. Ive never been treated so poorly!!!!

First of all, I had an enormous amount of dentist trauma from my childhood which caused me enormous…read morefear and stress in the past. Dr. Mallery and all of her staff are, without fail, compassionate, caring, patient in answering questions and ready to explain everything. The first time I went to their office for an extraction, my trauma had me terrified. I'm sure I was not a "good patient" by any stretch of the imagination. However, I was never made to feel bad about my fears. I was met with deep compassion and empathy and was given all the support I needed to get through the procedure. Dr. Mallery has been my dentist since Sept. 2025 even though I live near Chattanooga, TN, a two-day drive (for us in our 70's) from Bradenton. Back in Aug. 2025 I had a crown done by a dentist in Chattanooga. Two and a half weeks later I was in terrible pain & the Chattanooga dentist "could not" see me for over a week. I found another local dentist who took me on an emergency basis. He told me the root had been damaged while removing the old mercury filling & the root was dying--thus the horrendous pain. He said I needed a root canal. I knew enough to know that I did NOT want a root canal. I started researching them online and found the wonderful, informative website at White Sands. It confirmed that I did not want a root canal! I also discovered, from watching the video of SMART mercury amalgam removal, that the Chattanooga dentist had NOT by any stretch of the imagination used safe technique to remove my large filling--even though I asked her repeatedly about it. Instead, what she did released a lot of mercury into my body. On a whim, I called White Sands to ask some questions about amalgam fillings. Lucas answered, and he was so kind and informative. He told me that they could get me in within a few days if I could come down. Rather than start cold-calling dentists in Atlanta to see if one could see me, I accepted the appointment. Dr. Mallery had planned to see me on Tuesday, give me more antibiotics to keep me going, then remove the molar on Friday when there was room in the schedule. As soon as she examined me on Tuesday, she told me the tooth needed to be extracted immediately and she would make it happen the next morning. Based on my excellent experience that time, my husband and I have chosen to return to Dr. Mallery to have my 7 other mercury amalgam fillings removed. We have completed two trips and will return for the final fillings to be removed next month. I am extremely grateful to have found Dr. Mallery and her team at White Sands Holistic Dentistry. I wholeheartedly recommend them!

When I made an appointment for a teeth-cleaning for my mother, they told me that their doctor would…read morehave to exam her first prior to cleaning, which seems to be a standard. In fact, I recently had a teeth-cleaning at a different dentist, and they took the x-ray and then the doctor checked out my teeth and cleaned them. When we arrived, Brandon asked us what my mother was there for that day, so I said "Teeth cleaning." They started with x-rays, and in the process, they told me that there's no cleaning that day, and it would be scheduled for September! That was not what I was told. When I made the appointment, I made it clear that the exam and cleaning had to be on the same day. My mother was taken to the ER by ambulance a month ago, got a stent, discharged, was recovering well, but took a fall. Consequently, there are barrage of her medical care, and I'm the sole caregiver. In addition, I'm also the sole caregiver for my 18-year-old dog, which is even more challenging. So, I would not have made an appointment had they told me that they would not do both on the same day. I have not even had a moment to work for a month now, and would have never agreed to make two trips. When the office manager said that there was not going to be any cleaning, she also said the charge for the day would be $540 (even without cleaning!). So, I stopped them right then and we left. I've never seen a dentist that would charge $540 for an initial exam and imaging, then would not schedule a cleaning appointment for 6 months! Aren't we supposed to have it done every 6 months? Alicia was polite and cordial, but there was a really rude woman who harassed me as we were leaving, and if she was the actual dentist, I'm so glad that we left before she touched my mother. They doubly deceived us; 1) they should have told me that there would be a 7-month lag for the cleaning when I made and appointment, and 2) Brandon should have told us when I said my mother was there to get her teeth cleaned that day. Instead, he proceeded with the x-rays and injured her mouth (see photo). I've never seen anyone got injured like this for a simple dental exam. Never. I am giving 2 stars instead of 1 for Alicia's polite attitude and fairness to withdraw charges. My mother's experience was the farthest from holistic care. It was brutal. : After reading the reply from Dr. Mallery herself to my Google review, I am reducing the review to 1 star -- I wish there were an option for negative stars. She lied through her teeth (pun!) that my mother didn't want to leave and I'm an elder abuser. She well knows that my mother was appalled by the way her staff treated her. My mother was telling them that they deceived her, and I even had to calm her down. This morning, she further complained that they not only injured her lip but caused multiple canker sores! Dr. Mallery is not only unethical, but now publicly slandering me. Accusing someone of elder abuse is a serious defamation that faces legal consequences. I'd like any government officials to directly interview my mother and hear how upset she is with this practice and what a disgusting liar Dr. Mallery is! Un-bloody-believable!

Absolutely wonderful hospital. I was looking at some of the reviews of this hospital and I'm…read morecompletely shocked at some of the ratings. I'll start by saying they have valet parking when you come to this hospital for regular visit or for ER visit I had to go to the ER Thought I was having a heart attack or stroke. They got me immediately back ran a ton of test for two days kept me for observation overnight. It was a complete team approach and I was very very very impressed. The other time that I was at this hospital was recently when my friends daughter gave birth. The entire process the entire team did a fantastic job. Communication was amazing. Their procedures and policies were very modern and up-to-date. After the birth and in the room, the baby never left the room or the mother side or should I say site they had a lot of educational resources and made sure that the Mom understood many things about being a mother what to do in the early days, taking care of a baby. There was a lot of education a lot of communication and a real desire to help the mom take care of the baby the way, the mom wanted to have things done. They were very respectful and very attentive. I could go on and on and on, but after having experience in other hospitals, I can't say this is absolutely the best hospital I've ever been in a reserved service from.

Had just moved to Sarasota after a grueling house sale after packing 2,500 sf. home with 2.5 stall…read moregarage and a large shed by myself at 71 yrs. old. AND I traveled with my two 17 yr. old cats. I was a stressed out mess. Arrived to my rental house (site unseen) and found that landlord listed house with her ReMax realtor husband. He lied about lots of things listed on Zillow. I started having severe headaches and ended up in ER two times within 2 days (After arriving 4 days earlier). ER doctors/nurses immediately gave me their special cocktail that I had a severe redaction to. They didn't pickup on this common problem to their cocktail and thought I was in "alcohol withdrawal" . They kept upping the dose and giving me more of the Ativan. I became out of control with ACUTE AKATHISIA and pretty much comatose. They told my family/friend that my "ammonia" level was high and they see it all the time. They decided to admit me for observation. IN the Psych Unit for 2 days. This is called "DIAGNOSTIC OVERSHADOWING ". They are brushing it off. Found out you can't sue a Florida hospital. You can ONLY try. Talked with my 2 doctors in Iowa and explained what happened. They BOTH said I was experiencing a severe stress headache and that WILL raise your ammonia levels. Too bad I can't EVEN find that "ammonia test" results IN THE DOCTORS REPORT/Testing, from that early afternoon arrival at SMH. Were they covering something up?