To Whom It May Concern,
On March 11, 2025, I underwent a full mouth restoration procedure at Flossy Dental, Harbor City, California, $15,000 for the surgery which was paid for in cash before my surgery was performed by Dr. Lin Thu. Upon waking from the procedure, I immediately vomited large amounts of black fluid which appeared to be blood in the bathroom. Shortly thereafter, I vomited approximately 20 chunks of what appeared to be liver-like material after returning to my room, which caused me severe distress and a near-suffocation event. The nurse on duty witnessed this occurrence. When I asked Dr. Thu why did this happen to me his reply was, "oh it's just your body's reaction to the surgery" but I knew he was lying.
When I looked in the mirror following the incident, I was extremely upset to see that the bottom bridge was both crooked, and the abutments are turned in the wrong direction creating a extended lower bridge and he left in 2 roots in my lower gums on both sides when I paid for full extractions. He has never mentioned this to me after I had asked Dr. Lin Thu for full extractions, and I found this out from a different doctor. Dr. Lin Thu has given me an underbite I have never had, and it is seated excessively high. I immediately expressed my dissatisfaction to the dr. and the staff. Since then, I have requested multiple times that the bridge be properly adjusted and lowered, but my requests have not been accommodated but ignored. As a result, my temporary teeth constantly clash against my upper teeth, creating a loud and uncomfortable bite. When chewing on anything the temps feel like they are going to break hindering my ability to eat. All of my temporaries have been crooked and that is not acceptable for a permanent design.
At the outset, I was informed that after four months I would receive my permanent teeth. However, despite being placed in seven sets of temporary teeth so far, I have still not received a proper, permanent restoration. Most recently (6/23/2025) at my last appointment the owner of Flossy Dental Dr. Kim Lemire informed me that I should seek another provider to complete the work several times in front of staff after expressing my dissatisfaction and on tape, even though I have already paid her $25,000 in cash and my remaining balance was only $7,000. Today, My permanebt teeth are due and I an very disappointed worried what to do next. I an 66 years old and I feel I have been scammed by Flossy dental and abused.
I have obtained three separate estimates for corrective treatment, each ranging from $40,000 to $50,000 and more because other dental providers are unwilling to take on this complex and compromised case. I feel traumatized and remain in a state of distress over this situation. The temporary dental work has consistently been crooked, poorly executed, and unprofessionally managed, and I have been treated with hostility by the owner Dr. Lemire when expressing my concerns even though I was still trying to work with them. Dr. Lemire wrote me a letter lying to say on 7/7/2025 I requested to cut ties with her which is an absolute insult and blatant lie, she is on tape saying u can go elsewhere several times making me feel unwelcomed. She was very rude to me for no reason, under 3 weeks before my final product was due. Before this encounter with Dr. Lemire, I have had little to no contact with her, and as the owner I found that to be very unprofessional. Her labs work produced crooked teeth and bridges which is not what I paid for seven times, and every Dr. I have seen says the lab work is bad. Dr. Lemire owes me 10k for a 10-year insurance policy I cannot use, and this is also under dispute because they do not wish to return my funds.
Furthermore, I was shown a photograph of the final prosthetic the practice intends to place in my mouth, which does not match the standards or appearance promoted on their website.
Accordingly, I am requesting a full refund of all monies paid to date, along with compensation for pain and suffering, and reimbursement of any legal or court costs associated with pursuing this claim if necessary. 10k was given to Dr. Lemire for 10yrs of insurance I will not be using with them and the office manager refused to credit my account, so we have now opened up a financial dispute to return the funds to the credtor.
I am extremely distressed by the lack of professional care I have received, and I demand that this matter be resolved promptly, as I was forced out in temporaries by Dr. Lemire on 6/23/2025 due to her insisting I should seek completion elsewhere. Dr. Lemire's letter is not factual, the idea of my moving on came only from her unprofessionally just under three weeks before my final design was due on 7/11/25. Sincerely, A M. Smith read more