Beware of high ratings that are written by employees of a facility/business, many not even…read moreadmitting to being employees in their reviews. My father was a resident of this facility for over 5 years..3 1/2 years in independent living and 1 1/2 years in assisted living. The independent living "side" is fine, a pleasant community with very nice and reasonably priced senior living apartments. The assisted living "side" was a living nightmare for pretty much the entire time. Full disclosure..My Dad is a dementia patient and a difficult one, but as I have since learned not all that unusual. There were pockets of excellence in the staff, but Waltonwood was never able to provide suitable and consistent care for my Dad in the time that he was there. We needed to hire outside caregivers to assure that he got showered and dressed. In his final months there, as his condition deteriorated he would spend days in his own excrement. The overall management philosophy is rooted in a lack of knowledge and skills to deal with this type of patient. Instead of either stepping up to the issues or asking my Dad to leave, they continually blamed my Dad or me for the lack of care. My parting view of this facility as my brother and I packed up and emptied my Dad's apartment for the better part of the day was at least 4 "caregivers" who sat in a lounge area and did not even look up from their phones for hours...guess they are supposed to sit and wait for residents to ask for help???

Our mother has been a resident at Waltonwood for a few years in the independent living side. She is…read morevery happy there, met nice friends and there are always a lot of activities she can participate in. We were very concerned she would be unhappy moving from her home, but to our delight, she is having a lot of fun with so much to do! The bus will even drive her with in 10 miles for appointments or to go to a relatives home. I have had a wonderful experience with the sales , management staff as well as the front desk and bus driver, and nail and hair salon experts. All in all , I recommend this facility!

Our family placed our mother in Grace Senior Living expecting basic safety, dignity, and…read moreresponsible oversight. Instead, what we experienced left us heartbroken, frustrated, and ultimately fearful for her wellbeing. We had multiple meetings with management about her care plan, her daily needs, and the fact that she was a known fall risk (she was a dementia memory care resident) We made her needs very clear, repeatedly. Yet her care plan was rarely followed, and vital information was not passed down to the staff, or completely ignored by those who were supposed to be caring for her. Watching this play out time after time was devastating. Our biggest struggle was with management. Our interactions with Kim Briley, one of the owners, were discouraging and dismissive. Instead of responsibility or solutions, we were met with excuses and comments that made us lose confidence in the facility's leadership. She told us directly that many of her staff were lazy, improperly trained, or didn't have a high school education. She also made the comment that "they can't be watching her 24/7," which felt like a complete disregard for the fact that we were paying for supervision, safety, and adherence to her care plan -- especially given her being documented as late stage dementia and a fall risk. Amid the chaos, a few staff members stood out for their genuine compassion: Jessica, Tiffany, Colette, Christina, and Kiera. They cared about our mother and tried their best despite the lack of support and structure from management. They were the few bright spots in an otherwise deeply disappointing experience. The breaking point -- the moment we will never forget -- was when our mother fell and fractured her hip. In our view, this was preventable had her care plan been followed and communicated properly. After everything we had voiced and tried to address, this outcome was devastating. Obviously there was an ambulance ride to the ER followed by surgery and rehab. We removed our mom from Grace immediately. Not once did Kim reach out to check on Mom. Another disheartening find was learning that the facility is not even licensed by the State of Michigan! This only added to the pain and regret we felt. We trusted Grace Senior Living with someone we love dearly. That trust was broken. Based on our experience, we cannot and will not recommend this facility to any family seeking consistent safe, reliable, or compassionate care.

We've had such a wonderful experience with Grace Senior Living. The facility is beautiful, always…read moreclean, and has such a warm, welcoming feel the moment you walk in. What really stands out are the activities--there's always something going on, and it's clear they put real thought into keeping residents engaged, active, and social. My mom genuinely looked forward to participating and always had something fun to talk about afterward. Most of all, the staff is incredible. Every single person we interacted with was kind, patient, and truly caring. You can tell they don't just "do a job"--they really care about the residents and treat them like family. My elderly mother was very happy during her time there, and as a family, we felt so supported and at ease knowing she was in such good hands. I'm very grateful for all the amazing people at Grace Senior Living and everything they do every day.

I am very pleased and grateful for the care my mother has received at American House…read more Dee Jones has treated my 93 yr old mother with tenderness, sincerity and professionalism. Dee is a great asset to this facility.

From the owner: Located in Rochester Hills, MI, American House Hampton Village is a premier Assisted Living and…read moreMemory Care Facility offering compassionate care and best-in-class services. Our dedicated team provides personalized assistance to ensure the well-being and comfort of our residents. We are committed to enhancing the quality of life for seniors in the Rochester Hills area. Our focus on dignity and respect sets us apart as a trusted provider of senior care services in MI. With a range of amenities and activities designed to promote social engagement and overall wellness, American House Hampton Village offers a nurturing environment where residents can thrive.

My experiences at Bellbrook assisted living are always met with great satisfaction. The staff is…read morealways approachable and have the residents best interest in mind. Director Tracy Price has a wonderful open door policy with everyone and is greeted with a smile. She is attentive to both the residents and family. Provides hands on care to insure everyones needs are met!

This is not the place you want your elderly family member to be for rehab. My 94 year old mother…read morewas there after a hip fracture, surgery, and a 10 day hospital stay. Prior to her fall she was able to walk with a walker. After 10 days in a hospital bed, she was very weak and barely able to stand. The Bellbrook rehab staff was not very patient with her (despite saying it could take up to a year at her age to recover from her injuries) and after a week decided that she was fearful and unable to stand or walk. She is now totally wheelchair dependent. After being at Bellbrook for 3 weeks, she was told she had to be discharged - despite insurance authorizing her to stay for another week! Discharge planning was abysmal. The care is safe, but not family centered. They do not include the family at all, insisting that family members leave the room, "while they provide care". I suppose if you would like to drop your loved one off and not be involved with their care at all, this would be ok, but it was not ok with me.

STONECREST OF ROCHESTER HILLS - BEWARE! Caregivers only get 2 weeks training and have NO…read moreEXPERIENCE. In addition, our family lost total of $7,500.00! $5,000.00 because they did not keep track of most basic needs/essentials of older people (dimentia). My parents "lost" dentures and hearing aids with their lack of "care". There was a lot of neglect and caregivers stealing personal items and you PAY TOP DOLLAR for this?! In addition, on move out there was normal wear on the room and they charged to have the ENTIRE ROOM redone at a cost of $2,500.00. The building may be nice, but don't let this deception fool you! Its about the PEOPLE (caregivers and management).

Before it was taken over by Anthology, Stonecrest was a class act. Do not be fooled by the beauty…read moreof the facility. They will definitely tell you what you want to hear. I can speak specifically about Memory Care - and the bottom line is - RUN! You DO NOT want your loved one in this Memory Care facility. They charge a boatload and do not compensate their help. As a result, they have lost great staff and have a temp company working for them. There is a lot of yelling at and amongst residents which has created a toxic environment for the seniors. I witnessed residents being ignored when they asked for help. Food is inappropriate for Memory Care residents - fries, chips, salty, and often uncut. More than once I had complained to management about the food. I even spoke directly to Ted Turner, one of the corporate leaders, when Anthology took ownership. I gave him pages of recommended daily allowances for seniors and he said he would get back with me - and never did. The room reeked of urine - and our loved one was often found sitting in soaked briefs. Laundry in Memory Care was scheduled once per week. Pre-Covid, I spent many of my visits doing the mounds of wet laundry due to my loved one's incontinence while caregivers did a lot of sitting. Staff actually stated to me, "if the families could see what is going on back here (in Memory Care) they would be very upset." More than one person stated that they were thankful we were moving our loved one (for her sake.) Leaving Anthology was the best thing we could do as she is thriving in her new facility. Thank God! ADDENDUM AFTER CORPORATE RESPONSE-I spoke to Eric in person at least one time last year. No change. A lot of listening and no action. Best wishes to all of you!

I am so grateful for Visiting Angels. Their caregivers are professional, caring, and attentive…read more Highly recommend!

Visiting Angels has amazing caregivers that go above and beyond to care for your loved ones. The…read moreoffice staff are always so friendly and caring.

The best senior care facility! Outstanding services and great staff! They will accommodate all…read morelevels of care and will work with you to meet the needs of your loved one.

From the owner: Family owned and operated business. Licensed by the State of…read moreMichigan as a memory care facility. Best option for long and short term care for seniors.

The Executive at waltonwood main Haley does not know how to do her job. I came across her one time…read moretouring, she does not know how to talk to her employees/ residents. Management at this building does not know what they're doing. It's completely disgraceful.

My 96 year old father moved to Waltonwood at Main a year and a half ago, and it has been a great…read moreexperience for him. The care staff has been wonderful. They are diligent, caring, and professional, which is a huge comfort for my wife and me because we know he is in good hands. The management staff has been great to work with ( head nurse, wellness coordinator, facility director, etc.) and have all been very responsive to our needs and supportive as we all work to insure my dad gets the best care. They treat us as family. I highly recommend Waltonwood!

My mother-in-law has been living at Pomery for six months now and I think the facility is amazing…read more Very clean very attentive. They keep an eye out for all their patients. They're treated very well very happy here.

If I could give this place less than one star I would have. The only reason for one star is to give…read morepositive feed back to the OT and PT department. My sister who has ALS was brought here from the hospital based on a social worker recommendation as a good place to rehab after breaking her ankle. While PT and OT worked within her physical limitations no one ever knew when they would be coming. There is no schedule or feed back unless you happen to catch them with resident The nurses were pathetic. Of the 3 weeks she was there I can only count one instance where the nurse extended any hands on care to her. That nurse was a midnight shift nurse who had 30+ years of experience. Nurses distributed medication only and not in a timely manner. If meds were ordered for morning it was not unusual to receive them in late afternoon or not at all. Multiple times pain meds or regular scheduled meds when ask when she would receive them was answered with the "I'm busy and I'll try to get to her soon" Aides were deplorable . My sister was told many times to not ring for help between the hours of 4-6pm as they were too busy handing out trays and feeding people. With my sisters ALS somedays her arms could not move to feed herself. On those days her food tray was left on table with no help in sight. There was actually one aide who cried the whole time she gave my sister a bed bath - seriously wept. Call buttons go unanswered for an hour or more. Aides will come into room ask what you want and then leave for 2-3 hours. Honestly they would only help if family was standing there demanding help We had to hire people to come daily to help my sister with simple task and so that person could get help from staff for my sister and feed her. There was at least 4 residents who had outside help come in. If we would of known that they were not family members while touring that would of diverted us to another rehab facility immediately HUGE RED FLAG Up until my sister broke her ankle she was able to walk a few steps and sit in wheelchair due to her ALS It was her hope that this facility could help her learn how to transfer to wheel chair and hopefully her ankle would heal while there. None of that happened. Without outside help and occasional help from OT or PT she would of sat in bed 24/7 We brought these issues to the assistant director of nursing attention and she actually witnessed personally the deplorable condition my sister was left in after the aides put her in bed without having her breathing machine on, the tray table across the room so no access to call button or water and dirty linens left on floor Her answer was to hand the family a complaint form Don't be fooled by the staff schedule in front lobby- it was infrequent that people scheduled were actually there Terri the corporate person who toured us before admission told many lies. She had no knowledge of staff to patient ratios and answered many questions with "I'm just filling in here and don't know how it works in this facility" We should of ran then . Don't let the nice surroundings fool you if you want your loved one to heal and be cared for in a human way.