My experiences at Bellbrook assisted living are always met with great satisfaction. The staff is…read morealways approachable and have the residents best interest in mind. Director Tracy Price has a wonderful open door policy with everyone and is greeted with a smile. She is attentive to both the residents and family. Provides hands on care to insure everyones needs are met!

This is not the place you want your elderly family member to be for rehab. My 94 year old mother…read morewas there after a hip fracture, surgery, and a 10 day hospital stay. Prior to her fall she was able to walk with a walker. After 10 days in a hospital bed, she was very weak and barely able to stand. The Bellbrook rehab staff was not very patient with her (despite saying it could take up to a year at her age to recover from her injuries) and after a week decided that she was fearful and unable to stand or walk. She is now totally wheelchair dependent. After being at Bellbrook for 3 weeks, she was told she had to be discharged - despite insurance authorizing her to stay for another week! Discharge planning was abysmal. The care is safe, but not family centered. They do not include the family at all, insisting that family members leave the room, "while they provide care". I suppose if you would like to drop your loved one off and not be involved with their care at all, this would be ok, but it was not ok with me.

70% of staff are wonderful. 30% do not care about anything except what is on their cell phone and…read moreare not ashamed to show it while your parent is ignored. These 30% ruin it, unfortunately. Marketing is not in line with reality when it comes down to personal care and attention. Foodservice has a couple caring ladies but I assume they are trying to fight against a particular ignorant influence. Menu looks better on paper than what is placed in front of the resident. Some days we were there, the aides were embarrassed about what was placed in front of the residents. Laziness and a lack of concern was in charge of the food those days. Severe neglect can be a regular occurrence, and for that reason we cut ties very quickly and found a much better place for our loved one. Management downplays failures. They have no protocol in place for when staff calls in sick. The off going staff just leave and not even management will come in to cover shortage... leaving hours when no one is on the floor to care for your loved one. Unfortunately, there is a ghetto and extremely lazy attitude going on among those 30% and food service folks. Really bad non caring ignorance. The activity director is amazing and very caring. Angela, a supervisor, is a wonderful caring person but has some bad apples she has to try and make things work with. Unfortunately the business manager who hires has no concern for training new hires. All she cares about is her 9-5 in my observation.

Came in today for 10 min and stayed for 2 hours. I was really impressed with the building but blown…read moreaway by the quality of staff. There was a smile at every turn and the Clinical manager, Tracey, was so knowledgeable and well-versed is the needs of her residents. Jaime in Admissions/Marketing was so incredibly sweet and welcoming! I will be back ASAP to have my family check it out and plan our move-in.

Beware of high ratings that are written by employees of a facility/business, many not even…read moreadmitting to being employees in their reviews. My father was a resident of this facility for over 5 years..3 1/2 years in independent living and 1 1/2 years in assisted living. The independent living "side" is fine, a pleasant community with very nice and reasonably priced senior living apartments. The assisted living "side" was a living nightmare for pretty much the entire time. Full disclosure..My Dad is a dementia patient and a difficult one, but as I have since learned not all that unusual. There were pockets of excellence in the staff, but Waltonwood was never able to provide suitable and consistent care for my Dad in the time that he was there. We needed to hire outside caregivers to assure that he got showered and dressed. In his final months there, as his condition deteriorated he would spend days in his own excrement. The overall management philosophy is rooted in a lack of knowledge and skills to deal with this type of patient. Instead of either stepping up to the issues or asking my Dad to leave, they continually blamed my Dad or me for the lack of care. My parting view of this facility as my brother and I packed up and emptied my Dad's apartment for the better part of the day was at least 4 "caregivers" who sat in a lounge area and did not even look up from their phones for hours...guess they are supposed to sit and wait for residents to ask for help???

Our mother has been a resident at Waltonwood for a few years in the independent living side. She is…read morevery happy there, met nice friends and there are always a lot of activities she can participate in. We were very concerned she would be unhappy moving from her home, but to our delight, she is having a lot of fun with so much to do! The bus will even drive her with in 10 miles for appointments or to go to a relatives home. I have had a wonderful experience with the sales , management staff as well as the front desk and bus driver, and nail and hair salon experts. All in all , I recommend this facility!

STONECREST OF ROCHESTER HILLS - BEWARE! Caregivers only get 2 weeks training and have NO…read moreEXPERIENCE. In addition, our family lost total of $7,500.00! $5,000.00 because they did not keep track of most basic needs/essentials of older people (dimentia). My parents "lost" dentures and hearing aids with their lack of "care". There was a lot of neglect and caregivers stealing personal items and you PAY TOP DOLLAR for this?! In addition, on move out there was normal wear on the room and they charged to have the ENTIRE ROOM redone at a cost of $2,500.00. The building may be nice, but don't let this deception fool you! Its about the PEOPLE (caregivers and management).

Before it was taken over by Anthology, Stonecrest was a class act. Do not be fooled by the beauty…read moreof the facility. They will definitely tell you what you want to hear. I can speak specifically about Memory Care - and the bottom line is - RUN! You DO NOT want your loved one in this Memory Care facility. They charge a boatload and do not compensate their help. As a result, they have lost great staff and have a temp company working for them. There is a lot of yelling at and amongst residents which has created a toxic environment for the seniors. I witnessed residents being ignored when they asked for help. Food is inappropriate for Memory Care residents - fries, chips, salty, and often uncut. More than once I had complained to management about the food. I even spoke directly to Ted Turner, one of the corporate leaders, when Anthology took ownership. I gave him pages of recommended daily allowances for seniors and he said he would get back with me - and never did. The room reeked of urine - and our loved one was often found sitting in soaked briefs. Laundry in Memory Care was scheduled once per week. Pre-Covid, I spent many of my visits doing the mounds of wet laundry due to my loved one's incontinence while caregivers did a lot of sitting. Staff actually stated to me, "if the families could see what is going on back here (in Memory Care) they would be very upset." More than one person stated that they were thankful we were moving our loved one (for her sake.) Leaving Anthology was the best thing we could do as she is thriving in her new facility. Thank God! ADDENDUM AFTER CORPORATE RESPONSE-I spoke to Eric in person at least one time last year. No change. A lot of listening and no action. Best wishes to all of you!

My dad was in Grace Rochester for almost a year. He was so loved and cared for. The caregivers…read morewere so attentive to him and anticipated his needs by getting to know his habits, likes and dislikes. The food was a wonderful balanced meal and so much healthier than the microwave dinner he was eating at home. The clinical managers were so helpful when he had a health concern. They are so busy and have so many residents with constant interruptions throughout the day, but they make you feel like your loved one is priority. The activity team was incredible with getting him to activities that he liked and encouraged him to try new things. He had a new outlook on life with something to look forward to daily instead of being in his home where he did nothing and very few people to talk to. I also want to say that the sales and management team was great in helping us acclimate and understand the whole process of his transition. Overall, I was very happy with Grace and would recommend it to anyone who is looking for a loving, caring environment for a lonely loved one who says they don't want to leave their home. Trust me, it is a great decision for their spirits, happiness, and overall wellbeing.

Our family placed our mother in Grace Senior Living expecting basic safety, dignity, and…read moreresponsible oversight. Instead, what we experienced left us heartbroken, frustrated, and ultimately fearful for her wellbeing. We had multiple meetings with management about her care plan, her daily needs, and the fact that she was a known fall risk (she was a dementia memory care resident) We made her needs very clear, repeatedly. Yet her care plan was rarely followed, and vital information was not passed down to the staff, or completely ignored by those who were supposed to be caring for her. Watching this play out time after time was devastating. Our biggest struggle was with management. Our interactions with Kim Briley, one of the owners, were discouraging and dismissive. Instead of responsibility or solutions, we were met with excuses and comments that made us lose confidence in the facility's leadership. She told us directly that many of her staff were lazy, improperly trained, or didn't have a high school education. She also made the comment that "they can't be watching her 24/7," which felt like a complete disregard for the fact that we were paying for supervision, safety, and adherence to her care plan -- especially given her being documented as late stage dementia and a fall risk. Amid the chaos, a few staff members stood out for their genuine compassion: Jessica, Tiffany, Colette, Christina, and Kiera. They cared about our mother and tried their best despite the lack of support and structure from management. They were the few bright spots in an otherwise deeply disappointing experience. The breaking point -- the moment we will never forget -- was when our mother fell and fractured her hip. In our view, this was preventable had her care plan been followed and communicated properly. After everything we had voiced and tried to address, this outcome was devastating. Obviously there was an ambulance ride to the ER followed by surgery and rehab. We removed our mom from Grace immediately. Not once did Kim reach out to check on Mom. Another disheartening find was learning that the facility is not even licensed by the State of Michigan! This only added to the pain and regret we felt. We trusted Grace Senior Living with someone we love dearly. That trust was broken. Based on our experience, we cannot and will not recommend this facility to any family seeking consistent safe, reliable, or compassionate care.

We could not be happier with the care my Dad has received at Sunrise of Troy. We moved him in after…read morea stroke and mild dementia made it difficult for him to live at home. We toured many facilities and asked many questions to make sure that we chose one that could meet his needs. Sunrise has done a wonderful job. Justin, Chelsea, Angela and Jason (the leadership team) have been great. No question or concern is too big or small for them to address. They are easily accessible in person, by phone and by email. The care managing staff have been caring and attentive. My Dad can be difficult and they have handled him with respect, patience and when needed, humor. The entire staff has taken the time to get to know him and us as well. We all feel at home there, including my Mom, who will be moving in shortly. Placing your elderly, vulnerable parents in an assisted living facility is always scary. It is essential to find one that you can trust. Ask the staff a lot of questions and tour the facility numerous times. Once your parent is there, visit often, be involved, get to know everyone, continue to ask questions about their care and state of mind, share details (hobbies, favorite TV shows, food preferences, for example) about your parents. These factors will all help the staff and care managers understand and care for them better. We are very grateful that our parents are safe and well cared for at Sunrise Senior Living - Troy.

This is one of the better assisted living homes. I have family members that work here and I know…read morewhat goes on behind the scenes. Most of the care staff are excellent. The kitchen is clean. Most of the staff have been here for a very long time. There are plenty of activities. It is one of the more expensive places to live, but it's the only senior living place I'd recommend. I can tell you a lot of the staff is very caring. I have personally worked with caretaker Jason before and he is is the hardest worker I've ever seen. You'll hear nothing but good things if you ask about him.

A facility focused on genuine caring and a respect for the elderly, which is what we all want for…read moreour loved ones. Very recently my mom passed at Sunrise at the age of 87, and the tears were flowing with the family and the staff which is why I used the word "caring" above. There was obviously a strong connection between the team and her (and my dad) which is not something you read in a contract, nor can it be fabricated. The foot soldiers are solid and do a job few of us want. Also, upper management does everything it can to make sure financial and daily needs are meeting expectations. In closing, my 91 year old father is still living at Sunrise and when asked if he wanted to explore other options he emphatically stated "NO".

I love this facility! The staff is awesome - really take the extra time in caring for their…read moreresidents and many of them have been there for 20+ years -wow! Mgmt is really engaged and work hard to take care of their staff and residents. I recommended them to family friends last week and I'm looking forward to seeing them move in!

Looking for a place for your family members is difficult and this staff and facility was beyond…read morefriendly, clean and professional. Rebecca went out of her way to make us feel special and the follow up was hard to beat. She came to our home, made sure each need was met and treated us like family. The residents all seem happy and healthy. This was a very comforting place and so glad we found the Village. Julie C

I moved here a month ago and it's been an awful experience…read more The unit was filthy: urine and feces all over the toilet. The toilet itself was unflushed. Grout was all over the floor, the bath exhaust fan was crammed with dust, the front screen door wouldn't close. The bedroom door plate was installed too high, and so the bedroom door wouldn't close. The hot water was off, the shower was hanging, unattached to the wall mount. I mad 3 calls to maintenance to have my "running" toilet fixed. They never fixed it. A week later, I went to Home Depot bought a toilet repair kit and had it fixed in 5 minutes. The heat in the unit stopped working. I called the so called "manager" Mimi who said she'd put in a work order. Mind you, it's winter in Michigan and "no heat" is considered an emergency. When I left in the morning the temperature inside was 67 degrees. When I returned around 4:30 pm, the temperature was 64 degrees. I called the office, no answer. I left a voicemail and explained it was an "emergency." I called back, she hung up on me. I went to the office in-person, where she stammered excuses. I told her I'm totally fed up with this place. DO NOT MOVE TO AMERICAN HOUSE VILLAS AT ROCHESTER HILLS.

My 96 year old father moved to Waltonwood at Main a year and a half ago, and it has been a great…read moreexperience for him. The care staff has been wonderful. They are diligent, caring, and professional, which is a huge comfort for my wife and me because we know he is in good hands. The management staff has been great to work with ( head nurse, wellness coordinator, facility director, etc.) and have all been very responsive to our needs and supportive as we all work to insure my dad gets the best care. They treat us as family. I highly recommend Waltonwood!

The Executive at waltonwood main Haley does not know how to do her job. I came across her one time…read moretouring, she does not know how to talk to her employees/ residents. Management at this building does not know what they're doing. It's completely disgraceful.

ZERO STARS!!!! I wouldnt send my worst enemy to this facility. Its filthy. The staff are all…read moreunprofessional and heartless for your loved ones. My father was there for one week for therapy and he got infections from the unsanitary place. They are all clueless there or just dont care about you. I can go on and on. Please please DO NOT SEND YOUR LOVED ONES TO THIS PLACE! Thats why half their rooms are empty. I should have read all the reviews before putting my father thru this.

Horrible place to work! Management is horrible now. They had a great ED and micro manage her to…read moredeath. You will always be short no matter the department. The DON is the most unlikeable and fake person in the building avoid her and the ED. Who is clueless and classless no way I would trust my love one with him. Arrogant, cocky and clueless, but he is just a former EMT, with no empathy. They managed to destroy a whole buildings morale. A lot of agency people in and out of the building and they have said they don't like it there. Lea and the activities people are great! Doing good things in a limited capacity. IMHO they call don't answer.