The bottom line, if you value true excellence and professionalism, seek out an ASE-certified…read moremechanic and avoid this mediocre mechanic shop. This shop merely holds state certification--the bare minimum for safety--yet charges more than ASE-certified professionals, while delivering way below substandard service. I was so surprised by the fraudulent behavior of the over the counter staff, specifically the old man and his son Mohammad, engaged in what I consider to be deceitful behavior and their business practices are steeped in lies and dishonesty at this so-called Tel Ford Service mechanic shop. I initially visited their shop for a simple fuel pump replacement, a task that should have been straightforward. However, they deliberately sabotaged the brand-new part I had personally purchased, forcing me to buy an identical one from them at an exorbitant $567 markup. To add insult to injury, they charged me an additional $300 in labor fees. The old man initially promised to source a superior pump directly from the manufacturer, with the expectation of improved quality justifying the higher price. However, it became clear that he had simply ordered the same Napa Auto Parts pump that I had originally provided (the one he had vandalized). When confronted, he refused to speak with me directly, instead sending his son as an intermediary to feign ignorance. In the end, I was swindled out of over $860 beyond the original estimate. I think this mechanic shop is a den of thieves, and I urge others to avoid them at all costs. Few days later, I had to revisit them for a rattling sound came from the area supposedly repaired part, well within their work warranty. His son then had the audacity to suggest a $75 diagnosis fee, with no acknowledgment of their own error. The bottom line, if you value true excellence and professionalism, seek out an ASE-certified mechanic and avoid this mediocre mechanic shop. This shop merely holds state certification--the bare minimum for safety--yet charges more than ASE-certified professionals, while delivering below substandard service.

I started coming here last year after getting a new car, they have been more honest and helpful…read morethan the last place I originally went to. They do an amazing job everytime!

My vehicle was assessed and quoted for repairs for service requested same day as well as…read moreidentification of other problems I wasn't aware of. I like the quote was sent by text for me to review with pictures and approve or decline. repairs were also done next day. Good customer service and pleasant personnel.

I brought my 2019 Audi Q5 in for a noise coming from the front driver's side. The staff was…read morecourteous, and the diagnostic system they use is polished and very high-tech. What gave me pause was that financing was being discussed early on, even before the diagnostics were complete. After the inspection, I was presented with a quote just under $3,000 that included multiple repairs -- control arms, struts, alignment, and additional fees. I decided to get a second opinion. I took the car to another shop the next morning, and they told me the issue was simply a worn ball joint. They fixed it within a few hours that same day for $465. The car is now driving perfectly. That's a significant difference in both scope and cost. I'm not going to speculate on intent, but I will say this: based on my experience, I would strongly recommend getting a second opinion before approving any major repairs here.

Honest and up front and knowledgeable about new and old automobiles. We are not close to there shop…read morebut will dive the extra miles for a job done correctly the first time. Definitely recommend Griffins!!

What a great place. For a woman looking to not be ripped off, I found the perfect place! They are…read moreprofessional, nice and really took care of me. I can't say enough about what a nice experience this has been.

I have never know this place to charge to dianose your vehicle. Very honest repair facility every…read moreone that work there has good customer service they treat you like family also they usually have your car ready the same day been taking my car and friends and family vehicles there for along time you cant go wrong

Owner is just money hungry.Took a old town and country van for him to change the radiator and he…read morewanted to charge $500 when the radiator is $100.I decided to take my business somewhere else because he's obviously trying to rip me off but when I got there to pick it up he charged me $80 for "checking it out" which he never spoke to me abt a $80 to check out a radiator.plenty of trustworthy shops around the area everyone should take their business there and save the headache from these scammers

I was stranded in Riverview, about 50 miles from home, and Ronnie picked me up within 10 mins to…read moretow my used vehicle (I bought less than 72 hours prior) after it stopped running. He drove me back to the dealership in Troy and was an interesting and super kind human to be during a stressful time. I recommend this company based on the service I received.

Great to work with, very nice people and easy to work with and they understand your towing needsread more

This is a great shop and the owner is very knowledgeable and professional. We needed a starter put…read moreinto our 2015 Dodge Dart ASAP, and they were able to fit us in the next morning, though I knew they were very busy. We actually stayed and waited for the repair, and were done in 2 hours. They really did us a favor by fitting us in that day, and the total was less than $400. And of course, it starts up great! The mechanic/owner also replaced a little piece on our coolant hose for free - so nice of him. It was leaking on to the transmission and was almost empty - a slow leak we didn't know about until he saw it. Thank you! The inside of the shop/waiting area was very clean and welcoming with a TV and some chairs; nice brand new flooring. I don't think there is a public restroom, though. We will for sure return to this reputable shop. My brother and his wife highly recommended it as a place that is honest and fair, especially for women car owners that may feel nervous about having someone work on their car.

Alex and his team of mechanics fixed the rear differential on my 2016 Lincoln MKX after I had a…read moreterrible experience with another auto shop in Livonia. I appreciate their willingness to fix my vehicle. The customer service and the quality of work was amazing. They made sure we understood what needed to be done and provided a warranty as well. The job was completed within 2 days which was way ahead of schedule. I definitely recommend H & A Complete Auto Repair for any of your future vehicle repairs.

I've been a customer for over 30 years. It recently changed owership, gave the new owners a shot…read more Needed front end work. Same great service that I've come to expect. Fast, courteous service all around. I'll still be coming back. Highly recommend.

The best collision shop out there, great people and the best prices as well! Definitely recommend.read more

This is the best place l ever been to take care of my cars. People are incredible friendly and…read moreprofessional. They taking care of your car, working so fast and nice. The price for oil change is just unbeatable. The shoppe is so nice and clean , which is not usual for this kind of places. The most important thing is , the people who work there treat you as a family . It's always pleasure to go there . God bless you all.

Went in today to have 2 tires installed as part of a deal with Alpha Group a couple doors down…read more This is where i was sent by my salesman. When I got there the guy did not seem to intrested but mounted the tires and started to put them back on the vehicle. I asked him about balancing the tires andat first he said the machine is broke. Then he said not broken just not calibrated. He went on to say " thetiresare pre-balnced". Have worked on vehicles for over 50 years i knew this was Bull. I left called my salesman then went and had the tires properly balanced which the did need. On top of that the guy set the tire pressure way higher than recommended. For those out there that are not aware tires over inflated and out of balance not on impacts the ride of the vehicle it puts undue stress on the whole suspension system!