I waited forever to go to a head spa and unfortunately this just wasn't what I expected at all. Let…read moreme start with the positive. It was clean and attractive inside. The technician that assisted me was very pleasant. I believe her name was Priscilla and she was the manager. Priscilla was courteous and kind in offering me tea at the end when she noticed I had some congestion. She was very soft spoken and hard to hear sometimes also seemed shy. The service started at the very entrance of the store at a round table. I was greeted and told that the package purchased the "blossom me" was not available because they were out of those products for hair thinning/loss. I offered to reschedule and she told me they wouldn't be getting those products from Korea until next year and that they were going to add some red light therapy to make up for difference. They should have told me this when I booked since I told them the name of the package at that time. Honestly, I didn't like the fact a credit for the difference wasn't offered or that I wasn't given the option to add from the menu to make up for it. It felt like it was a rip off even if it wasn't it because I couldn't see the value in what they claimed they were adding on. The services starts at the very front of the store at a round table. They run a wand through your scalp for a minute where you see your hair follicles on a small iPad then she told me my hair was healthy just some inflammation on the back. She had me select an aromatherapy type of oil for the service which I asked to breathe in then she rubbed my shoulders for a second then proceeded to escort me to the back for the service. The service itself felt like a longer hair wash type of service that included some red light therapy and some scrubbing with a special tool. Honestly, I didn't see the value for what was charged. No real wisdom or education was shared about hair condition or care. It was very robotic. At the end they lightly dry your hair with a blow dryer. I have curly hair so she used a diffuser that she held close to the scalp which burnt a bit since the scalp was sensitive from exfoliation. You basically leave looking worse the you came in with your hair half wet. I would love to compare this treatment at other locations to see if I'm missing something. Other recommendations to the business. Have some tissue handy if your client needs to blow their nose or something else. I was told no tissue was available and was given makeup rounds to clean my nose. The set up is not super comfortable either cause you're lying for 1.5 hours in a massage table with no actual comfort. I recommended at the very least a pillow to elevate legs during service. I also recommend more sharing of what you're actually doing at time of service and education. In the end I felt that they have technicians without proper training. That was my take. I would much rather get a facial or get my hair dyed, cut and blown out than visit a head spa. I'm not going to say though that it's not good for the scalp as I'm sure the exfoliation alone is great but the value doesn't do it justice.

I went to the one in Plano so my daughter and I could get facials at the same time. They did a…read moregreat job and were extremely welcoming.

We've been coming here for more than 15 years! Not sure why I haven't done a review?! Best place…read moreever, to get a massage! You cannot beat their prices, I've included pics to give you that information! They have every kind of massage, and more... Reference pics! It's primarily a school, however, both the interns and instructors give massages. Don't get attached to an intern because when they graduate, you're on somebody new! Never had a bad intern, Massage, and the instructors are incredible! Christine is my favorite instructor! It's a very relaxing place, well maintained! Everyone's very friendly and helpful! I very highly recommend this place and certainly will continue to come back!

I've been coming here for over a year and have had great experiences. There was probably only one…read moremassage I had that wasn't the best. Otherwise, they have been good. Very clean and comfortable rooms. This last time I could hear people talking but usually don't. Great prices too!

The atmosphere was so incredibly relaxing for starters. The staff couldn't have been friendlier…read more Nicole has a way with her clients that far exceeded any expectations. I highly recommend trying the Eucalyptus Room for your next massage. Sheldon Scott Grapevine Tx

We had a wonderful experience earlier today with Tyler and Kyree, the man at the front desk was…read morealso very attentive and informative. The scalp massage did leave my hair a mess but it was worth it with the lavender scent! We will be returning!

I got an amazing facial from Lori !!! It has a great atmosphere and I enjoyed the lake side view on…read moremy drive in.

Tiffany was amazing - I kinda don't want to name her bc now she may always be booked, but I can't…read moregatekeeper her excellence! I will say when you get there it is a little confusing to know where to go - would it kill them to have a little sign that says "take elevator to 2nd floor for HeIghts Wellness?? The facility is sparklingly clean and the other services seemed kinda neat, I wanna get in that COLD room. I'm excited for my monthly massage!

Update: 03/08=2024- I'm very selective and can be a challenge to please. I can give this place a 5…read morestar now because....I met David, the Top Tier Therapist that I needed. He was cordial, provided some insight about himself, made me extremely comfortable during my massage and because I kept falling asleep...when he was done he simply said Good Morning...made me laugh but mad that my session was over His pressure and technique was perfect for me and one thing he did that I did not get the last time...foot massage. If you are doing a full body the feet just have to go with it. I know who I will choose the next time I go because I'm sure he won't disappoint. I could tell he takes pride in what he does, the service he provides and the professionalism to match. Definitely a model therapist to use to hire others by design!!!! Excellent Update: 02/09/2024 - Sarah, Spa Manager reached out to my mother and rectified our accounts. Because of her responsiveness and level of service when speaking with my mom, I am revising my review. This review is reflective of my experience there. The front desk staff were very customer friendly. The establishment was clean. I gave it less a star because my massage was not what I expected. My therapist was chatty and I like to rest and go to another place. I have additional opportunities to try again and am hoping to have a better experience.

When this property changed owners they tried to keep customers by being dishonest. I want my refund…read moreand I will be happy. I will give a good review if I am fully refunded. I have spent too much time trying to get MY MONEY back. Do not trust them

Amazing Massage Experience!…read more I had an absolutely wonderful experience here! I had been in town for a couple of days and my body was aching terribly, so I went online looking for a great Thai massage. I'm so glad I found this place! I ended up getting a Swedish massage with Nuusty, and she was absolutely amazing! She gave me an incredible massage, included some wonderful stretching, did some Thai-style walking techniques, and even gave me a relaxing facial massage. I left feeling so much better and completely relaxed! Everyone was so friendly and made me feel comfortable from the moment I walked in and after was very sweet, they give you tea and I didn't feel like I was rushed out. Nuusty was truly fantastic, and I would absolutely recommend her and this place to anyone looking for a great massage. I will definitely be coming back! ‍

We stopped in here late one night and had THE most pleasant experience! My husband, who is a big…read moreguy, has a hard time finding someone to really work out the stress on his body and he has nothing but amazing things to say about his experience here. Most importantly the days following our session there. It's very easily spotted off Main in Roanoke. Parking can be tricky but there are plenty of parking within walking distance. The business is very clean and welcoming. It smelled like an aromatic lemon grass dream walking in. Your senses are instantly relaxed as soon as you walk through the door. We booked a couples room and he got a deep tissue while I got the Swedish massage. Both of our masseuses were thorough and professional and did such a wonderful job. After the session we were given a nice cup of Bael fruit tea to enjoy with cookies before leaving. It was such a thoughtful additional to incredible treatment we just received and we look forward to our next visit.

My visit with Gabriella of LaBelle Etoile was not great.... it was FANTASTIC. She is my HAIR ANGEL!…read more I came to her with an absolute mess on my head. I didn't even have to explain to her what I needed she just knew and after making me some of her amazing French pressed coffee with homemade creamer, she got to work and spent the next couple of hours transforming my hair from a candy corn nightmare to the prettiest buttery blonde that looks so HEALTHY and GORGEOUS. She didn't complain about the time or the effort and you can tell she truly loves being a Stylist. To make my experience even better - Gabriella is truly just a lovely, sweet and funny person! I can't wait to go back and I highly recommend her to everyone!

They were fast and efficient very happy with the I over all outcome, They also have a clean and…read morework out a reputable area!

I have been going to Angelique for so many years that we have become friends. She knows all three…read moreof my daughters in law. My one daughter-in-law live six hours away. Today Whitney drove in with her three children. Angelique waited for 30 minutes so that Whitney could make her appointment. Angelique knows that Whitney does not have access to the skin care that I am blessed to get so easily. Afterwards Whitney walked into the house and she was absolutely glowing. Not only did she get fantastic skin care from Angelique but she also received the love that Angelique gives to every single one of her customers.

An amazing spot! Self care is truly important and when you find the perfect place you need to…read moreshare! I am new to the area - finding a new Esthetician was top on my list! I wanted a place where I could get "everything " taken care of and by a person who knows what they are doing. Angelique is talented , professional and kind!