Terrible service. They never return phone calls and always have excuses for not doing their job. If…read moreyou order online for the advertised internet pricing, expect one-star service. It took them four weeks just to pick up my mom's body from Corona Regional Hospital, and then I got the runaround about her cremation. Now, I'm still dealing with issues regarding her death certificate--my last name was misspelled, and I was told it would be mailed via priority shipping in one week. Three weeks later, nothing. When I called this morning, I got yet another excuse, this time about someone being out of the office. Their Yelp page states they have four employees, yet there's zero accountability. This company provides no acceptable customer service and does nothing to ease a grieving family's stress. Do yourself a favor--DO NOT USE THIS COMPANY. Complete scammers.

Lost a parent 30 days ago…read more Paid this mortuary. Never received a call or correspondence back again. Called repeatedly over the course of 4 weeks and a woman took the messages and assured it would be passed on to Jack (the owner) for a call back No call back. Did this 4 times. Managed to connect once and got a fantastic tale about why there is no death certificate and the body is still sitting in cold storage. As of today, there is no resolution. No body. No certificate. No timeline. Just very creative tales and excuses. Parent gone. Money gone. It's soul crushing that companies like this recklessly make a difficult and painful experience exponentially worse. I have no choice now but to file reports to the appropriate agencies and lawyer up.

Recently, I came in contact with Olga from McWane Family Funeral Home as my dad had passed away…read more Being from a Sikh faith, I was not sure if our requested services (cremation) will be available in Hemet. Talking to Olga, I quicky realized that she was very compassionate, a very good listener, and really on hands task manager. She was able to provide many different options and for the information she wasn't sure, she always got back very in a very timely manner. All our requested services were honored without any delays. I would like to thank Olga and her staff for being there at time of our needs. Thank you so much!

While our family ultimately chose to move forward with another mortuary service due to prior…read moreexperiences of a couple extended family members, I want to take a moment to sincerely thank this team (Kimberly and Olga) for their time and thoughtful communication throughout our discussions. Their professionalism and attention to detail were truly exceptional and left a very positive impression. I deeply appreciate the care and respect shown during such a sensitive time.

Kimberly Jones was our arranger and she made it feel more like a family gathering than funeral…read morearrangements. She was so kind, so patient, and everything my family needed at that time. Her warmth and kindness is something that will stay with me for the rest of my life. She never balked once when we made continuous changes, she only showed grace. Hamilton Jones joined us for the arrangement and made us feel like VIP. If you are looking for caring individuals to assist you through the hardest time of your life then look no further. Ask for Kimberly Jones, she will make sure every single detail comes to fruition. Thank you again for everything you did for me and my family in our darkest hour. God Bless.

My family had to use their services and staff was helpful and attentive.read more

Archer and the entire team are absolutely the best. They walked my family through an incredibly…read moredifficult experience and made it truly beautiful. Archer makes you feel like you are the only family he is working with; he stays in constant communication and is always available for questions or concerns. He has the perfect personality for this work, showing such grace to people who have lost a loved one. After having a terrible experience with a funeral home in Inglewood, Hemet Valley Mortuary sets the bar sky-high. If you live even remotely close, please utilize their services. I am so thankful for Hemet Valley Mortuary. They are truly doing God's work.

First time here... everything was nice... they took good care of the family.... Kept everything on…read moretrack... It was my friend's mom celebration of life.... They also did a nice job of setting up the reception area.

My Wife KarLa Leigh Ricciardi passed away December 23, 2025 I dealt with GABRIELLA TURMAN. she was…read morevery professional and Very helpful with all the procedures and processes involved during my grieving period. Her job Knowledge was understanding to my families needs and wife request. She is a very professional and understanding person to work with. I personally went back and prepaid for my own future mortal arrangements With Miller Jones. mostly because how My fa and I were treated by Gabriella Turman. Thank you. Sincerely Wayne Ricciardi

This mortuary handled the preparation and services for our Grandmother. They did a good job and…read moreleft her looking as natural as she did in life. This gave our family a lot of peace. They were very accommodating and respectful to our memorial service. The staff was nice and made sure we all got to say goodbye before closing the casket. They also made sure to take all flowers to the cemetery the following day. I would definitely recommend them.

We were looking for a place to do a cremation. Communication was phenomenal. Pricing was more than…read morefair. Their representative, Conrad was extremely professional and empathetic. Would absolutely recommend percent.

All the paper work most done by phone less traveling to office kind and sweet to work withread more

I had a horrible experience with this company. I was told…read moremany times I would receive a call back and did not. I wound up having to drive to Colton to deal with the manager AleAna She tried helping me. My daughters death certificates were supposed to be there this morning. When I arrived she called someone who said they were on the way. 2 hours later the person had yet to arrive with them and told her they would not be ready until tomorrow. I basically sat in the lobby for 2 hours for nothing. It to me seems their statement on the flier in the lobby of guaranteed 100% satisfaction is just words on paper. It comes down to it being my fault because I was the one who chose to give them my business

Thank you Anthony Montejano, Robert and office staff You're…read morethoughtful and considerate way to handle my daughter's passing was appreciated more than I could ever explain I would recommend you over and over again