Very friendly staff and everyone is great. They went above and beyond to make sure my foster was…read morecomfortable. Best place for dog grooming.

Great service all around. One of my dogs needs special care and Dave did a great job working with…read moremy needs and my dogs. Also the gentleman at the "reception" Kyle provides excellent service.

Mario does an amazing job. He truly cares about Peppa and always gives him the perfect haircut. I…read morehighly recommend Mario and the service at Novi Grooming.

Lola! First groom. Kaitlyn and owner Novi were awesome ! Highly recommend this businessread more

Easy to schedule a mobile grooming session. They are timely in their response and the groomers are…read morealways friendly and helpful.

We just moved to the area a couple of months ago and had a terrible experience at a different…read moregroomer (my dog had cuts all over his body with bleeding quicks) with good ratings. So we were nervous to try yet another new place in the area. So glad we chose this place. The staff were friendly and had a lot of dogs coming in and out of the store when we checked my dog in for a haircut. He's a 9 lbs Havanese and we asked for a puppy cut. Everything was done in 2.5 hours and he came out looking adorable. We will most definitely be back!!

We bring our dog here for his grooming, they do a great job every time! Our dog is usually jittery…read moreif we trim his hair, but he's very calm with the staff. We also get his food & treats here too. There's sales & rewards programs to get percents off your total on store bought items.

I just learned that Katie the trainer has left Petsmart in Countryside. What a great loss!…read moreI have taken so many of her classes and she was wonderful at addressing all my pup's behavioral concerns. Also gone is Amber who was always helpful on the floor. My dog, Kevin adored her. Why did PerSmart let 2 wonderful employees leave? I used to travel further to go to this store. I will not be going there any more.

ABSOLUTELY HORRIBLE My dog has wobbler disease, and we asked…read morefor her to be in a less aggressive environment, and for someone to look up over her. I walk in to see another dog is attacking her and the guy in the area she was being attacked was looking at them and doing nothing about it. Please don't go here. MY DOG CAME OUT BLEEDING. HORRIBLE SERVICE.

Superb Dog DayCare and Over night stays. All the workers actually care and show their love for the…read moredogs, Had my 2 dogs there for 3 weeks daycare and overnight due to surgery. Called me and let me know how my dogs were eating and doing in general. You see the dogs interacting on their webcams. Highly recommended. I knew my dogs were in great care, so I could concentrate on my recovery. I love the place and so do my dogs. When I say we are going to daycare, my dogs just jump around and wag those tails. My dogs' review should speak for itself!

Our dogs like going to the puppy shop, they come out clean, happy and relax. Flex appointments and…read morefriendly service keeps us coming back.!

This is a late review.... I live in the area and was happy to find a grooming shop nearby…read more I was able to bring my blue healer here for a bath. I dropped her off and was called 40minutes later stating that they were done but was unable to clip here finger nails because she was frightened. It was understandable. I picked her up and grabbed her in a rush due to me being on break for work. Once I got home, I realised that they actually cut her nails and lied because they hurt her. I noticed there was dried blood on her paws. I will not be returning and would not recommend their services. The workers could of been honest; I understand that mistakes happen but they should of owned up to it.

I found Meg many years ago. Meg is awesome!! She thorough, gentle, patient and kind and she's…read moremobile!!!

Was told appointments were a month out. We didn't mind, and said we could wait. We asked for…read moreavailable dates/times to book and for price of services. Crickets. Almost three weeks later and still have not heard back. They obviously do not need or want new business.

Dr. Velkov was amazing. He responded immediately to my wife's email about our dog now needing 2…read moreTLPO surgeries for 2 torn ACL's. Rumor was doctors won't do both at one time. I guess he recognized the seriousness of the case, and offered to do it the next day on a Sunday before he left for vacation the next day. He clearly knew his business as he took one look at Etta the next morning 8am and knew what needed to be done. Nikola was very informative and he explained everything in detail. He also showed compassion and confidence with his care. Etta just today had her one moth x ray exams. Dr. Nick took time from his surgeries to visit with us and share the good news about her x rays, and her successful recovery. He's more aggressive, and he surprisingly says she can take stairs and begin doing normal activities. The visiting doctor Rampersad was more cautious about activity, so we will ease into it. She was very sweet and compassionate, and got down on her knees to administer a flu shoot, and check her vitals. She was also very pleased with Etta's recovery! The vet med student Jenna was amazing both times! She spent a lot of time with us, and answered a lot of questions. She's gonna be a great vet! All the staff was friendly and efficient, and patiently answered billing questions. The price, while 2 acl surgeries would break most banks, is better than most if not comparable. The price beats Medvet in Chicago any day! While we still like our vet in Chicago we've used for 28 years, but we would come back here for more serious matters in a heartbeat, even though it's a drive to the burbs. It's a large, busy clinic with up to 5 doctors any given day. The big lobby can get full and loud. But the receptionists effectively get people and their pets in and out. Dr. Nick is awesome, and highly recommended for orthopedic surgery!

Thank you for your response. I appreciate you taking the time to address my concerns. My issue is…read morenot with your staff or with the communication about the fee. My concern is with the policy itself. While I understand that you choose to offer weekend appointments, I don't believe pet owners should have to pay a significantly higher exam fee simply because their pet needs care on a Saturday or Sunday. Offering weekend hours is a business decision, and I don't feel it's fair to pass that added cost on to clients who often have no choice but to seek care when their pets are sick. Comparing your fees to an emergency hospital doesn't change how I feel. Many pet owners aren't choosing between a weekday visit and an emergency hospital--they're simply trying to get their pet the care it needs as soon as possible. When your pet is ill, waiting isn't always an option. I respect that every business sets its own pricing, but I also believe pet owners have the right to express when those prices feel excessive. I hope you'll reconsider this policy, as I believe it places an unnecessary financial burden on families who are already worried about their pets. Thank you for your response. I appreciate you taking the time to address my concerns. My issue is not with your staff or with the communication about the fee. My concern is with the policy itself. While I understand that you choose to offer weekend appointments, I don't believe pet owners should have to pay a significantly higher exam fee simply because their pet needs care on a Saturday or Sunday. Offering weekend hours is a business decision, and I don't feel it's fair to pass that added cost on to clients who often have no choice but to seek care when their pets are sick. Comparing your fees to an emergency hospital doesn't change how I feel. Many pet owners aren't choosing between a weekday visit and an emergency hospital--they're simply trying to get their pet the care it needs as soon as possible. When your pet is ill, waiting isn't always an option. I respect that every business sets its own pricing, but I also believe pet owners have the right to express when those prices feel excessive. I hope you'll reconsider this policy, as I believe it places an unnecessary financial burden on families who are already worried about their pets.

what a wonderful experience! Molly has never been softer and her coat never been silkier. At 100…read more#s i know she is a handful, but she had a great experience with you! Usually she is all stressed out after being groomed, but she was quite happy and relaxed! Thank you for making her look so beautiful and smell so great.

Great grooming salon in the neighborhood! I love this place! They take great care of my two…read moreYorkies. Otter is usually our go to, but everyone else is always amazing!