Bonnie did a wonderful job!! My yorkshire terrior looked amazing and was happy and calm after her grooming. Lucy is a blind elder dog and Bonnie has patience and knowledge to keep Lucy calm. She was friendly, professional, and I will definitely be returning for future grooming. read more

I was so lucky to find Fluffy Puppy Grooming Spa for my two Golden Doodles. Bonnie, the Owner & Victoria, her assistant, have been outstanding with quality spa care. Bonnie located a missed staple from my elderly Doodle's surgery and pampers him with every visit. He's even gotten a bow tie! My female younger Doodle has super curly fur and Bonnie & Victoria have taken much time and effort to beautify her. All their hard work is much appreciated and I receive many compliments on their grooming. Bonnie even advised and taught me how to comb my Doodle out, is very accommodating with appointments, and has treated my Doodles with love. read more

Fluffy Puppy Grooming Spa - Male standard size Doodle w straight fur. - Pet Groomers Near Me - Hamburg, New York

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Bonnie accidentally chopped off the tip of my cats tail during the grooming. Don't take your pet there. She was rushing through the grooming and was not gentile with my cat, who had mats in her fur. She was meowing and crying while Bonnie was aggressively combing her tail (which I asked her to shave down because of the mats so she basically ignored my request that I didn't want a lion cut and did that anyway) She cut off about an inch of her tail with scissors while she was rushing. She muttered "anything to ruin my day" which really was insensitive (what about my day? My cat's day?) I was there while it happened and heard my cat yelp. In a panic I asked if I should take her right to the vet (because it was bleeding everywhere) and she said "no she will be fine, don't go to the vet". After googling I realized that cat's tails are bone all the way to the tip so I knew she cut through bone and we did have to go to the vet. She just didn't want to pay for it, so tried to talk me out of it. She didn't have my cat's best interest at heart, she only cared about the vet bill she was going to have to pay. So after her tail was bleeding I watched her grab what she called "surgical glue" and started gluing my cats tail to stop the bleeding. Once the bleeding stopped I ran out of there and went to the vet. I send her the bill and she did pay it. When we go back for the follow up apt the vet said it wasn't healing properly, there was bone sticking out, and the cat would have to have her tail partially amputated so the skin could be stretched over the bone and stitched up. I ask the vet if this is absolutely necessary because my cat is older and I don't want to put her under if we can avoid it. Also I knew Bonnie was going to give me a hard time about paying for such a costly procedure and this could turn into a lawsuit. I told Bonnie she was going to have to pay for the surgery and she lost her temper on the phone. She tried guilt tripping me for putting my cat through surgery, told me I wasn't a very nice person and gaslighted me. The phone call ended with me saying "look I know you don't want to pay for this but it was your mistake and you are going to fix it or I will take you to court". Her response was "fine, then I'm sending you the bill for the grooming". I took my cat in for surgery and even asked for a second vet to take a look and make sure surgery was necessary. My cat has kidney problems and they realized from her pre op blood work that they didn't want to put her under. So her tail remains the same. It's covered with a crusty scab that isn't healing. At any moment if she chews on it, or injures it, it will bleed and can become infected. I basically have to keep an eye on it for the rest of my cats life. I sent the bill for the pre op stuff and Bonnie paid it but deducted $125 for the grooming (originally she didn't charge me because of the incident). Ironically she quoted me $90 on the phone when I made the appointment but then ended up charging $125. I didn't read reviews before taking my there and now I feel so terrible for my poor cat. read more

Fluffy Puppy Grooming Spa - Pet Groomers Near Me - Hamburg, New York

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My vet recommended that my cat needed a shave done due to Mats. Fluffy Puppy took me in right away and did an excellent job. My cat Cole was not easy to do but they are professionals and took on the task. Will be returning for sure! read more

Fluffy Puppy Grooming Spa - Pet Groomers Near Me - Hamburg, New York

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Great place for our puppy. Been coming here for years. Definitely recommend! Does a great job with our sometimes difficult dog.

Bonnie and her assistant ( I forgot her name) took care of the dogs and did a magnificent job on all of them. My mother had to take the dogs in after I was overseas and she was on bed rest after hip replacement. Bonnie took really good care of all the dogs. Explained the breakdown of the fees and to tell you the truth, it was reasonable for the dogs. We will return and continue to use the spa! Thank you for helping us get the dogs in the car too!!! Your professionalism and care for our dogs made our trip worthwhile! read more

Took my Persian in to get a cut similar to a lion cut. She did have some matting, on her under side, which I mentioned up front. She is super active and runs around the house all day/ night lol. Anyway, I was told they could do a cut on a Persian. I had to remind her several times that my cat is a female cause she kept saying he/him. I also had to keep reminding her that she is deaf, despite writing it on the card. At the end, after stating she needed to hurry up cause she had to leave, I pointed out that my cat's fur was all uneven. I was told "that's what happens with cat's fur, they aren't dogs". If this were true why would anyone do these cuts? I will definitely not return and need to pay someone to even it out for me. Also, she was quite rude talking about how people don't take care of their animals, like a woman who came in and she was saying the dogs fur was so dry because it wasn't being conditioned. And she said this to me, another customer. Just horrible customer service and I would not recommend to anyone. I will also add that she was giving me incorrect information about my dog as well. The breed I have cannot be bathed too often because it will ruin his fur (Shiba Inu). I have spoken to other owners of these dogs and our vet. Instead I use waterless shampoo on him. The owner here told me that is not okay and he should be bathed weekly and it would never ruin his fur. Who bathes their dog weekly unless they play in mud? read more

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I love Bonnie. She does a great job grooming my very high-anxiety dog, which I know takes extra patience. I've never had a bad experience with the business, ever. Her prices are fair, and she also has a great personality! I look forward to chatting with her after my dog's appointments! She's always treated my dog and me with respect. I've been going to Bonnie for years, and don't plan on going elsewhere. read more

My regret is not looking at Yelp reviews prior to making an appointment. We groom our doodle every 6 weeks and consistently brush her. Yes, all doodle require a bit more attention and work while grooming, its part of the breed. Our regular groomer does a wonderful job. Unfortunately, something came up and to stick to our time frame we came upon this groomer. She did not take any time attempting to properly groom our dog. She completely shaved her down to her skin. She has "track" marks all over the place. She looks horrible! Her dog daycare was in shock when they saw her today. Then to further add to the issue she charged us $105 plus tip. I have no problem paying for a good service but this experience was awful! So many reputable groomers who will take their time but this place is NOT one of them. read more

We solely took our dog to this place based on the Google reviews since they were somewhat decent. Needless to say, Bonnie was able to get my dog in on a short notice for a much needed haircut since he is a GoldenDoodle and his fur quickly becomes matted when it becomes overgrown. The cut was decent considering that I knew that it would be a complete shave down but that's not where the issue is. The issue is that the owner had cut his nails very short to the point where they were bleeding. My poor dog went on the grass to pee and came back bleeding all over our floor because his nails were cut to the point where you could see quick on multiple nails. Regardless, I think this could have been easily prevented if the owner took her time to cut his nails or not cut them at all. Aside from the nail situation, my dog has clipper burns in numerous places. I will not be returning especially considering the price and no bandana. One positive aspect of this visit is that my dog spells nice but in the same sense he keeps licking his wounds all night long. I now understand why she was asking for a Yelp review upon me leaving. read more

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If I Could give this ZERO stars I certainly would, the owner has no business being anywhere around animals, it all stated when I arrived for my first appointment, my Yorkie poddle has pretty bad separation anxiety from me and in turn gets nervous being in unfamiliar places especially around other much larger dogs, as I was introduced myself to Bonnie and explaining how her hair normally gets cut Bonnie snaps, yelling at my already nervous dog "DONT YOU DARE PISS ON MY FLOOR" I thought it was a bit uncalled for to get so upset about that but I gave her the Beni fit of the doubt thinking she's a dog lover she may have just over reacted a little bit. Upon picking my dog up as I normally would arrive she would be barking in excitement that I'm back (she's almost 6) she's never not barked when I pick her up, but I heard no barking so thought it was odd but again gave Bonnie the benefit of the doubt thinking maybe my dog was in back with another groomer finishing up. Then Bonnie opens a crate 6-8 feet IN FRONT OF ME AND MY DOG WAS TERRIFIED TO COME OUT!! Bonnie removed her and as soon as she was next to me and not Bonnie she started barking as loud as she possibly could wanting to LEAVE !!! After arriving home I noticed she was CUT literally right above her eye and I wasn't even notified. Safe your pet the torture of this awful environment!!! read more

Fluffy Puppy Grooming Spa - Pet Groomers Near Me - Hamburg, New York

Worst experience my dog has ever had. Razor burn throughout my dogs skin. Rather than be apologetic about the experience, I was told a multitude of reasons why this was alright and no ownership for it. I would not recommend. read more

I would highly recommend this Fluffy Puppy Grooming. I was so impressed by my Yorkie/Toy Fox Terrier's cut and style. I even got my little one in the same day I called for an appointment. Great for me because I didn't have to wait. When I picked my dog up she smelled so good I didn't want to put her down. Bonnie is so wonderful to speak to and she does exactly what you ask for on your pet. Her coat was smooth, shiny and her nails were cut perfectly. Not a bad price for all Bonnie did. She even gave her a St. Patrick's Day bandana. I will be going back again for sure. FIVE STAR!!!!! read more

Bonnie knows how to cut dogs. As far as I'm concerned she is the best groomer around. I won't take not dog Lilly to anyone but her!

I have always had such a great experience here! Bonnie is great and so gentle with my chihuahua. My dog is usually intimidated by other people but she warmed right up to Bonnie. I highly recommend! She's been so flexible in taking me last minute for a nail trim, is quick, and has great prices read more

My standard poodle was pretty shy when we first had her groomed at Fluffy Puppy Spa but now she can't wait to get in the door. We've gone there for at least three years now and are very pleased with how our dog looks plus we benefit from Bonnie's advice since she also breeds poodles and knows a lot about their health and proper food and vitamins etc. read more

I wouldn't give this place any star rating. Not sure if she was the owner but I felt that she was extremely rude to me and my friend. We brought our 2 dogs one is a Pitt bull whom I feel she completly discriminated against so we didn't even bother having her try and groom him he could sense she didn't like him. and the other was a Maltese. She was very insulting and improfessional. And she gave the Maltese an unattractive cut. I wouldn't recommend this pet salon to any one. read more

I had my cat shaved yesterday he is a year old Himalayan. She mentioned he was hard to handle but I had no idea how many scrapes and razor burns my cat had after I paid $95 including a tip. I went to the vet and got him an antibiotic and had to use neosporin on several spots. Horrible! Should be zero stars. read more

Did a great job taking care of my cat. She ha a shave down and looked great when she was done. Friendly staff.

I took my goldendoodle into this place and when I came back he had a gash on his nose that was shaved down a bit excessively. The customer service wasn't really there it was a lot of arrogance and complaints that our dog was a large rather than a medium size like she claimed. I came here to get my dog groomed not to be lectured. Now his nose is bloodier than a bite at day care. I called and was immediately told that it must have been my dog who did this to him self. I attached a picture. I'm not bringing my dog back to this place. I don't want or need a refund. I am never coming. I've had my own hair cut from a clipper and I know the look of a cut from a clipper. I understand sometimes you slip on a clipper but at least claim a little fault no body is perfect. Upon your reply I can understand your frustration, heres the thing, we tried to speak to you calmly then immediately called us SCAMMERS. I never said I needed a refund! Nor to cancel a check. I think you maybe need to read a book on customer service and handling a phone call the proper way sorry we didn't have time to bring our dog back during a holiday weekend for you to give some lame excuse as to why my dog is cut. From reviews on this page and the non-recommended reviews it seems that you cut dogs and cats. Then when you are questioned on it you flip on the customer and harass your paying customer! You were the one who called back after everything was done and told an innocent woman that she is GOING TO HELL! Your customer service is some of the worse I've dealt with. I didn't need a refund we aren't poor scammers we work hard so our dog has a great life and you ruined all three of ours day. The way you conduct business is extremely unprofessional. read more

Fluffy Puppy Grooming Spa - Pet Groomers Near Me - Hamburg, New York

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I'm a bit skeptical by all the bad reviews I've read here and I have to wonder if they are posted in an effort to sabotage Bonnie's grooming spa services. If so, shame on you. Back in early 2018, I was a bit nervous to take my two bichon/maltese fur babies to Bonnie for the very first grooming since their original groomer was no longer able to groom the dogs. Upon meeting Bonnie and her assistant, I immediately felt relieved and at ease that Cooper and Jake were in good hands. The shop was quaint and very clean and it was obvious that Bonnie was well equipped to do a thorough job. She first groomed my oldest dog, Cooper, who had various issues due to his age. When I went back to get Cooper, he had on an adorable bandana and was waiting for me in a crate looking so handsome!! I wanted to cry when I saw him. She did an awesome job on Cooper and I just wanted to hug her. The same treatment with Cooper's brother, Jake ... he too was sporting an adorable bandana and looked so cute. I've come to think of Bonnie as a friend and have even referred co-workers and others to her for their grooming needs. Fluffy Puppy gets a HUGE thumbs up from me, without question. read more

Took my dogs to her for a while.....on my last visit she razor burned my dogs paw and it got infected. Thankfully some antibiotics and TLC took care of that. On that visit I told her we were thinking of getting another dog. She told me I probably don't remember how much work a puppy is. She also implied my husband and I were too old for a puppy, then offered to sell me a poodle puppy somebody had returned to her. I was only 54 at the time so age was not an issue. I didn't really understand the whole conversation so I didn't return. read more

Took my dog here one time and at drop off felt they were extremely rude but figured I would give them a shot. Came to pick her up and they rang me out BEFORE I saw my dog so of course I paid and tipped them as I always would any groomer - when I got in the car I saw they razor burned my poor little puppy - and she had bald spot all over her. I called owner and - not looking for my money back but to tell her one of her groomers did a horrendous job. She asked me to send her photos of my dog which I did. To my horror at 10:10 pm in the evening I received a call from an unknown number and was left a voice mail from the owner. She was calling me fat, stupid, cant find a man, was swearing at me and laughed like she was down right crazy! I have saved this recording and plan to send it to the news. This woman is crazy..... Please don't expose your poor pet to this horrible woman and her business. read more

I love it here! The owner is so nice to me and my dogs. I have 4 dogs and she makes them feel safe and welcomed. I would recommend this place to anyone with pets. read more

I have been a client at the fluffy puppy spa for years now. Bonnie is very accommodating and professional. I recommend her for all your four legged family members!!! read more

Bonnie did an amazingly great job in grooming our poodles. Bonnie is passionate about dogs and clearly has been doing this for a long time. She gave us some tips on how to take care of our dogs between grooming sessions. Bonnie is a poodle breeder as well and we now know where to get our next puppy. read more